Flypolar Clothing & Apparel LLC

I keep trying to figure outhow to contact you guys through your website but I'm unsuccessfulFly Polar has FINALLY completed their obligation of my order I received it Friday morningThanks again so much

Wow I havent heard anything in so long I thought everyone forgotso now again you do make the 14-in elastic because it went from you do to you dont and now you do againSweet hopefully its right this time thank you! we will see I guess

FlyPolar contacted customer to advise the next step would be to file a claim with the USPS as we insure each packageThe tracking details were provided and the order shows deliveredNo further action is required at this timeThe customer currently received a full refund from their bank and the items have not been returned to FlyPolar

the company sent the wrong item for
replacement and they want me to send them back but won’t answer my questions on messengerThey are basically saying that they have no control over the style of pants that are sent out That’s ridiculous I specifically ordered one style That’s the style I expect to receiveThey treat you as though you’re a huge inconvenience to themSo noI don’t accept the responseI still don’t have what I ordered

The business has sent me the exact same tracking number issued back on December 13,and when I track it on the USPS website it says the exact same results that it is pending acceptance in OhioI have brought this to their attention via email but still no response

FlyPolar Clothing contacted customer and is currently in the process of resolving the issueOne of the replacement items was mailed and the final items will ship shortlyCustomer was offered a complimentary item for the delay and inconvenience

Hello, We came to a resolution and replaced the customers pants. Here is the tracking number for the replacement pants: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=*** Thank you,Support Team

Flypolar Clothing contacted customer to advise order shipped and tracking details were providedOur production time during the holidays is stated on the website (7-business days)The order shipped on the 11th business day. Due to the delay, shipping charge was refunded and a $
electronic gift card was emailed

Flypolar Clothing contact MsW*** in regards to her concerns and delay in the delivery of her orderAccording to the tracking details with the ***, the package is showing "Delivered, Left with Individual". We provided the shipping label and tracking to the customerWe also assist her with
filing a case with the *** so that further investigation can be done to locate the packageMsW*** will follow up if additional assistance is requiredWe will also follow up with her next weekTracking number* ***0 *** *** ***

Flypolar Clothing attempted to contact Ms*** to resolve her concernsThe item was shipped and tracking details providedFlypolar Clothing also refunded the shipping cost due to the delayWe will attempt to contact Ms*** again to address her concerns and apologize for the issues
encountered with her order

Customer was issued the $gift card via email and the order shows delivered

Customer contacted regarding replacement or store credit optionPer our website, we will replace any defective item. https://shopflypolar.com/pages/return-policy

I yes reordered and I
did not receive the shorts , and they sent the wrong pants, and I contacted in numerous occasions again with a response of " a manager will contact you" on numerous occasions, and when I finally received a phone call the team member left me a voice mail stating " my order was placed in high priority shipping and should be there soon" however I already received the above order , but no shorts and wrong pants, so there response is terribleThey still have my money, have not given me all my product and the product they did give was wrong

Customer was contacted regarding the update on the orderPer our website: During Peak Season we experience extreme high email and call volumes inquiring about orders, exchanges & size adjustments, if your need is urgent please reach out to us via social media instant messageWe truly
appreciate you shopping with our brand and appreciate your patience and look forward to getting your items

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

FlyPolar Clothing contacted customer as there was a delay in productionWe are currently experiencing high call volumes due to being in our current peak seasonWe are working to increase our Support Team so that customers are responded to within our service level agreement We are
experiencing a delay in production with some orders and working to get your out this weekOnce your order is fulfilled you will receive tracking details to your emailWe apologize for the delay

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to
me as long as I have my tracking number within the time framed they said which means 48hrs will be by sat December If I dont have my tracking number by then, I would like to cancel my order and receive a full refund

According to our records the customer received a full refundThe financial institution received notification on February 1, regarding the refund

Our customer was contacted regarding this matterWe advised customer that the correct item will ship this weekWe also emailed a return label so that she could return the itemResolution will be customer receiving correct item this week

FlyPolar Clothing confirmed that the ordered was receivedCurrently a chargeback is pending and the customer was contacted as the merchandise was delivered and received