Flypolar Clothing & Apparel LLC

FlyPolar Clothing confirmed that the order was deliveredA $gift card was emailed for the delay and inconvenience

The dispute is no longer neededThey shipped my clothes and should be here today

FlyPolar Clothing emailed and left message for customer follow up

Tracking details were emailed to the customer (USPS - [redacted] )The order was delayed as our production time is 2-business days but during our peak season we advise customer to allow 7-business daysThe order shows deliveredThe customer was contacted via email

After speaking with the customer via Facebook messenger, the customer agreed that the issue is resolved once the replacement sweatpants are receivedThe sweatpants will ship this week

How do I get my order from flypolar I order two outfits paged got my conformation it been 7 mouth no answer no email no calls flypolar chance there website and no phone now wow flypolar how can I get help

I haven't got my order yet it been 7 month now no response changes there website

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThe company would not refund what I laidThey did no favor by priority shipping cause that was paid for by me in my original orderThe representative that I was dealing was rude and unaware of the situationI feel that I was forced to take the resolution even tho it's not what I wanted Regards, [redacted]

I purchased an order from them March 7, 2010 and still haven’t recieved it and I would like a refund but can’t get a response from them I’ve been reaching out to them since May about my order and they said they were experiencing difficulties and I understood that so I asked for a refund a month ago and no one is responding

I’ve been waiting on my purchase since early March and still haven’t received anything and haven’t been able to reach anyone about a refund well I did write them but no response

Fly Ploar is an absolute scam company...I placed an order in December and recieved only part of my order. After months of calling on a daily basis, the phone was answered by the same person every time I might add, was constantly told my order was in final stage of production, would be checked by qc and shipped by end of the week...I literally heard this same exact story every time I called...wouldnt give me a refund. But said they would give me a store credit...ARE YOU FREAKING KIDDING ME...YOU WANT ME TO CANCEL MY ORDER GET A STORE CREDIT THEN PLACE ANOTHER ORDER THAT I WILL NEVER RECEIVE...WORST COMPANY EVER AND NOW THEIR PHONE NUMBER IS OUT OF SERVICE...STRAIGHT CON ARTISTS AND I HOPE THEY GO TO JAIL WHEN AND IF THEY EVER ARE CAUGHT

The absolute worst, no stars
they have the worst customer service, shouldn't even be in business
do not purchase anything from these theives, they are absolute crooks

Absolutely awful. I wish I could give it negative 5 stars, it only has 1 star because I had to give it something to post this review. I placed an order on 4/16/19, today is 6/29/19 and I still haven’t received my items and they have refused to cancel the order and refund me. I received emails only AFTER inquiring when my items will ship and since 4/26/19 every email response was the same “final stages of production, will ship soon” and I get the same response on the live chat and I have contacted them MULTIPLE times. Calling the phone number gets you nowhere it’s never answered and the messages are never returned. They also recently took the “order look up” link off their website. I am beginning to think they are a complete scam and this is their MO. I have contacted BBB regarding this as well. It seems to be a trending problem and they have many complaints against them from people not receiving the ordered merchandise or getting their money refunded, pretty sure that’s illegal and yet somehow they are able to continually get away with it. I was excited about their clothes they were cute and I liked the motto, however I definitely am completely frustrated by them and would never recommend ordering from them. Fake companies shouldn’t be allowed to prey on consumers like this and something needs to be done to put a stop to it.

I placed my order with Fly Polar Clothing on Sunday March 3. It was for 5 outfits that added up to $300. Order #72380. It is now April 28th. I have been reaching out to them every week for the past month and keep getting the same responses. Peak season response. Short staff and is in the process of hiring more staff. Ran out of material and is waiting on a shipment from China. My items will be in production. And so forth. My last reply to them was that I want my money back a full refund. I was very excited to become a loyal customer with this company the clothing is super cute. I will never place another order with Fly Appearal and I will also let others know not to as well. Fly Appearal Clothing should post on their website that suring peak seasons expect your order to take months before you order. Give the customers a choice if they want to continue with the order and wait months or not order.

Flypolar Clothing contacted Ms*** to resolve this matter on December 28, In regards to the missing items, we informed Ms*** that the items were on back-orderPer the customer's request a refund on the back-order items was issued todayWe will reship the correct size I AM KING tee in
a size X-Large kids along with a complimentary item due to the inconvenience causedMs*** was satisfied with the resolution

FlyPolar confirmed that the order shipped and was deliveredA gift card was issued for the delay in processing her order

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

FlyPolar Clothing contacted customerPer our website, we stated that during the holiday season orders may take up to business days in production. Order shows shipped and delivery according to the tracking
details: ***

FlyPolar Clothing contacted customer via email to apologize for the delay with her first order and to add rush processing on her current orderA $gift card was issued for the delay in processing her orderWe value the customer and appreciate her placing another order with usA manager will
follow up once we receive a contact number from the customer

Hello,The customers exchange has been processed and shipped.Here is the tracking details:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=*** Thank you,Support Team