FMR

Dear Ms [redacted] , FMR has been contracted to handle a personal business issue of yoursThe reason for calls being placed to anyone other than you is regarding location and tracing efforts due to not having a verified direct line for youA returned phone call would cease all location efforts immediatelyUnfortunately we have not received a return call to verify contact information direct to youFMR has never sent an email to you regarding anythingFMR would like to apologize for any inconvenience this may have caused youWe have discontinued all efforts regarding this issueRegards, Nick W

Dear Ms [redacted] , FMR has been contracted to handle a personal business matter attached to your nameYou have never spoken with anyone in this office and neither have any of your family membersSeeing as you do not know what the matter is regarding, your accusations that we are “crooks” and affiliated with the “black market” are untrue and libel As a result of these implications we have made the decision to close your account and it has been sent backBe assured that you or your family will not receive any further calls from this officeRegards, Nick W

Dear Ms [redacted] , All phone calls made from FMR are done so in the confines of state and federal lawAt no time was there a call placed disclosing anything to anyone, all calls were placed to verify location information which is permitted by both the FDCPA as well as Iowa debt collection lawFMR would like to apologize for any inconvenience and will be permanently discontinuing communication with you, and your family or referencesRegards, Nick W

Dear Mr [redacted] , This account was placed with FMR on 05/18/for collectionYour complaint was filed and your account closed for contact on 05/26/2016, FMR is closed on the weekends, so that is a total of potential days we may have reached out to youYou must be referring to a different company when you mention weeks in your complaintYou spoke with a representative on 05/24/and stated you were going to check your records and call backThe representative followed up with you on 05/25/via messageThis is the first time hearing back from youYour account has been documented disputed and we have permanently discontinued collection activityFMR would like to apologize for any inconvenienceYou will not be contacted againRegards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameMost importantly, you were not contacted 20-times or at 9:at nightThis office operates Monday thru Friday from 9:am to 6:pm eastern standard time and does not contact a phone number more than once per dayYou in fact contacted our office four times on February 1, and each conversation has been reviewedDuring the first call you made to our office you refused to verify we had the correct party on the lineThis, by law, is required before you can be provided the details of the debtOn your second phone call to our office you were extremely combative, yelling, and interrupting the representative, when she was finally able to verify you were the correct party, she gave you the details of the debt which you disputedIt is unfortunate that the representative had to terminate this call when you became extremely irate At this time your account was documented as a refusal On your 3rd and 4th phone call you were provided the same exact information, including our companies name, location, and you were told that the account would be documented as a refusal and closedEach representative did their best to assist you and remained professionalUnfortunately you were unable to discuss the matterYour account has been closed and returnedYou will not receive any further calls from this officeRegards, Nick W

Dear Ms [redacted] , I am attempting to locate your account in our system but am having no luckWhen you were contacted was there a maiden name or other name that the associate asked for? Regards, Nick W

Dear Ms [redacted] , FMR is currently contracted to collect on a debt that is attached to your nameDue to the inconvenience caused by our location and tracing efforts, FMR will be closing the debt with monetary reliefFMR would like to apologize to you and anyone else that was inconveienced Regards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameWe would like to assure that your allegations that this office is a scam are untrue and that when you spoke with our representative you stated you did not remember the debt The information provided to you from our representative is information that was placed in our office However FMR has documented your account as disputed and it has been closed based on your word that that this is something you did not doWe apologize for any inconvenienceYou will not receive any more contact from this officeRegards, Nick W

Dear Mr [redacted] , FMR has been contracted to collect on debt attached to your nameWe have carefully reviewed your account and the conversation you had with our representative, any information provided to you was given to our officeWe have documented your account as dispute and it has been sent backYou will not receive any further communication from this officeWe apologize for any inconvenienceRegards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameYou contacted this office on December 26, and spoke with a representativeYou were provided all of the information we have pertaining to this debtAt no time in the conversation did you state that you didn’t do this or that you did not want to resolve the matterYou and the representative went over several payment options and you offered to contact the representative back the following day to secure said arrangementBased on your dispute of said debt we have made the decision to discontinue collection effortsYou will not receive any further calls from this officeRegards, Nick W

Hi Ms [redacted] , MrNick here, not that I looked into a computer and saw that it was closed, I went through days of call records to find your number, or anyone associated with the closed fileCalls were not made to any of the numbers after the previously mentioned date If you can provide that proof, please doThat would mean I have thousands of dollars in faulty software and vendorsAgain, your account has been closedThere will be no further communicationRegards, MrNick W

Dear Ms [redacted] , Your account with this office has been documented disputed and permanently closedFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Mr [redacted] , FMR has been contracted to collect on a debt attached to your nameAfter reviewing the calls made on the account, at no time did any representative of this company disclose this issue was regarding a debt to anyone other than you once they properly verified who they were speaking withWe are documenting this as a dispute, you will receive no further communication from this office Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *

Dear Ms [redacted] , FMR has been contracted to collect on debt attached to your nameOn January 17, you were in contact with a representative in our officeThe fast four digits of your social security number were placed in our office along with your debt and verified due to federal privacy lawsOur company information, including our address was provided to you immediately upon requestAlso, when you disputed the debt, your account was documented correctly and closedYou have no received any more phone calls from this office as of your initial phone callWe apologize for any inconvenienceRegards, Nick W

Dear Mr [redacted] , Your money will be returned that is not a problemHowever, the debt will stay active and be returned to the current creditorUnfortunately we can't meet the second part of your desired outcome as it would be a statementThe return process is usually about business daysIt will be initiated today

Please provide the name of the consumer that we are attempting to locate so we may remedy the situationThank you

Forward Movement Recovery (“FMR”) has received the above complaint from Ms [redacted] and appreciates the opportunity to respond in kindFMR is a collection agency who was contacting Ms [redacted] to collect on a loan that was placed in our officeThe unpaid personal loan in Ms [redacted] ’s name originated with [redacted] HoldingThe last four account number digits are *** We are attaching the verification of debt letter with our response as Ms [redacted] has requested in her complaintWe only spoke with Ms [redacted] on October 29, She claimed that only some of the information we had was correct when we verified her information Most importantly, Ms [redacted] told our representatives that what our records indicated for Ms***’s place of employment, was where her mortgage was held An employee was arrested for identity theft and she believed that this was something that stemmed from that incident Our representative told Ms [redacted] that her account would be closed and asked her to call our office if there was any further information she would need from FMRWe are not sure where the additional allegations Ms [redacted] is stating in her complaint are from We believe that she may be receiving calls from other agencies but can assure Ms [redacted] and your office that our representative was courteous and worked with Ms [redacted] regarding closing her account due to, what we can only imagine, was a hard and scary time in her life We can further assure Ms [redacted] that there will be nothing notated on her credit report from our agency and we will ensure that her account is closed and will not be resoldNo further calls to Ms [redacted] will take place and we encourage her to contact FMR if she receives any additional calls regarding this account so we may address and forward the issue to the proper authoritiesPlease contact the undersigned if we can be of any additional help in this matterSincerely, Nick WAuthorized Representative of Forward Movement Recovery

Dear Mr***, FMR has been contracted to handle a personal business matter possibly for your grandfatherPlease contact our office so that we can assist you further as we cannot locate a file based on the information provided in the complaint and discontinue any phone calls We apologize for any inconvenienceRegards, Nick W

Dear Mr [redacted] , FMR has been contracted to collect on a debt attached to your nameYou mention a company by the name of "***" in your complaint, FMR is in no way affiliated with that companyWith that said, we had no way of knowing that you had issues in the past regarding this debtWe have documented the account disputed and closedFMR would like to apologize for any inconvenience and assure you that we have discontinued all collection activityYou will not be contacted againRegards, Nick W