FMR

Dear Ms [redacted] , FMR has been contracted to collect on debt attached to your name Said account was placed with our office on November 8, The first and only phone call that you made to us was on November 11, Unfortunately it seems that you spoke with a different company on several occasions and had sent documentation to them in an agreement that your account was closedThe conversation that you had with the representative in our office was reviewedAt no point did you request documentation via mail or even update your addressYou also never addressed the issue you were having with your husband receiving callsDuring the two minute phone call you were given any information that we had pertaining to the debt, you then offered to fax over a cease and desistThe fax number was left on your voicemail as per your request and the documentation was received on November 15, As per protocol your account was documented correctly and closedThis office has agreed to discontinue any future collection efforts We apologize for any inconvenienceRegards, Nick W

Dear Mr [redacted] , FMR has been contracted to handle a personal business matter attached to your nameAll though you did call into our office, you did not verify that you were the correct party as per federal privacy lawEach time you contacted our office there was any attempt to verify your information but you refusedYou do not know what this matter or regarding and as of March 13, it was closed and returnedYou have noT received anymore phone calls from this officeRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAttached is the document that I received from FMR In the phone conversation, the lady I spoke with did say that if I didn't pay the amount it would be assumed that I took a payday loan out in effort to commit fraud I explained to her that I didn't take a payday loan out and she made a mistakeWill my information be sold/given to another "debt collector" for a non-existent debt? This has been going on for many years and I'm tired of it I had to have the credit bureaus freeze my credit because of this Someone got a hold of my information and now many so called "debt collectors" are trying to scam me out of money for non-existent debts Regards, [redacted] ***

Dear Ms [redacted] , FMR has been contracted to handle a personal business matter attached to your nameYou contacted our office and asked that your phone number no longer be called, it was stated to you that it would be removed from our database immediatelySaid phone conversation was reviewed; you were not told to “be careful” or threatened in anywayThe information pertaining to this matter cannot be given unless it is verified we are speaking to the correct partyYou refused to verifyAll communication has been permanently discontinued You will not receive any further calls from this officeRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have also attached a copy of the Paid in Full letter I received from the previous collection agency, [redacted] , in reference to the same claim by [redacted] *** Regards, [redacted]

Dear Mr [redacted] , Fmr has been contracted to handle a personal business matter attached to your nameWe have reviewed the call from August 17, when you contacted our office and stated the last four digits of the social security number provided for verification was not yoursTherefore, you would not have any way to know what this matter is pertaining toYour statements that our representative couldn’t provide you information are untrueDue to federal privacy laws information cannot be provided unless you are verified to be the correct partyAlso, when you requested something in writing it was explained to you that you verified you were not the correct party and that documentation can only be sent to the correct partyFMR has sent the account back due to the discrepancies and documented it as closedYou will receive no further calls from this officeRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I reserve the right to reopen this subject I have read too many complaints regarding FMR and their practices The word "scam" shows up and I KNOW an extremely angry woman threaten to haverify me arrested Call it whatever you wantBtw, next time my conversation is recorded, you need to tell me I really shouldn't be surprised by companies like FMR to record phone conversations without telling people Regards, [redacted]

Dear Ms [redacted] , All communication has stopped regarding the issue that we were handlingFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Mr***, We would like to apologize for the inconvenience to you and your familyThe file in our office was placed in a status showing activeThe issue has been resolved and we can assure you that you or your family will no longer be contactedRegards, Nick W

Dear Ms***, On July 18, you had contacted our office regardng a personal business matterThe representative you spoke with was unable to diclose the details to you without verifying the last four digits of your soical security number which is required by federal lawAs of that initial conversation all phone calls from FMR have been stopped as per your requestYour account was immediatley documented as dispute and closed In your previous complaint you requested documentation which you have noted you recievedThe information provided in said letter is the information that was placed in our officeBased on your word from your originial and current statements we would like to assure you we have closed your account and you will not recieve any more communication from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameYour account was placed into our office on January 4, and on January 9, you contacted one of our representatives and all of the information was provided to youAt that time you stated that you did not do this and that you would not be resolving this matterAgain all information pertaining to this matter was provided to our office and we can assure you that this is not a scamIt is unfortunate that this may be a case of identity theft which was discussed during said conversationIn conclusion your account was documented as dispute; it has been closedYou have not and will not receive any further calls from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameFMR would like to apologize for the inconvenienceThe representative that you spoke with was terminated due to his inability to do the jobDue to the lack of professionalism you have experienced in dealing with FMR, we are closing the account in questionYou will receive no further communication concerning this matterRegards, Nick W

Dear Ms [redacted] , FMR has been contracted to collect on a debt attached to your nameThe account was marked as disputed and closedLooking into the account and your complaint helped determine we would be relieving you of any further financial obligation from this accountAll collection efforts have been permanently discontinuedFMR would like to apologize for any inconvenienceRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I want to be sure this does NOT show on my current credit reports as this was filed years ago Regards, [redacted]

Dear Ms [redacted] , FMR has been contracted to collect on debt attached to your nameThe phone conversation you had with one of our representatives was reviewedYou verified you were the correct party and all of the information pertaining to the debt was provided including the creditor and the datesAt this time you stated you would not be resolving the matter and terminated the phone callAny documentation has been sent to the address that was providedYour information was not “collected” but placed with us so that we could attempt to assist you in resolving the matterAt this time we have made the decision to discontinue collection effortsYou will not receive any more phone calls from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to handle a person business matter attached to your nameYou have never contacted our office or spoke with anyone to notify them of any wrong phone numbers that have been calledYou also do not know what this matter is regarding, however we can assure there is a reason we are attempting to contact to youYour research that this company is a scam is unfounded and untrue We can guarantee that you will not receive any more callsYour account has been documented as disputed and returned Regards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameWhen you first spoke to our representative you were provided all of the details pertaining to the debtYou did dispute the debt at first and the amount owedIt was explained to you that we are only here to assist you in resolving the matter and you stated you would not be resolving the debt, at that time the call was ended The second time you contacted our office you spoke to a supervisor who you then told the debt was paid prior and also that you weren’t made aware you owed the bill You became upset and irate when our procedures were explainedIt is apparent that you do not want to resolve this matter with our officeThis matter has been closed and returnedYour will not receive any more phone calls from this officeRegards, Nick W

Dear Mr***, FMR ceased communication as of 01-26-Your account has been documented disputedYou will receive no further communication from this officeFMR would like to apologize for any inconvenience Regards, [redacted] ***

Dear Ms [redacted] , FMR has been contracted to collect on debt attached to your nameOn February 13, you contacted our office and agreed to resolve a debt that you acknowledgedAfter review of your account and your complaint filed, your payment has been removedThere were no threats of “online fraud” madeYour account has been documented as a refusal and returnedYou will not be contacted again from this officeRegards, Nick W

Dear Ms [redacted] , FMR has contracted to collect on debt attached to your nameOur phone system does prevent a phone number from being called several times in one dayPhone calls were made solely in an attempt to locate youOnce we were able to verify that you were the correct party, you were given all of the details pertaining to this matterNever during the phone call or on a recorded message were you told that we will take legal action or court actionYou were very combative with the representative you spoke with and ultimately disputed the debtYour account has been documented accordingly and closedYou will not receive any further calls from this officeRegards, Nick W