FMR

Dear Ms [redacted] , FMR has been contracted to collect on a debt attached to your nameOn 01/27/FMR had attempted to contact you regarding said debtCalls were placed in accordance to state and federal lawFMR disagrees with the statement that there was "legal action" threatenedOur employees are trained and tested on all state and federal laws prior to answering or making a single phone callDue to the inconvenience and issues you have experienced with this office, FMR has made the decision to close the account with monetary reliefAll collection efforts have been permanently discontinuedFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Ms***, FMR makes outbound calls for location and tracing information regarding certain matters that we handleAll calls are made within the confines of State and Federal lawAfter searching our database, there is no record of you, your phone number, or your addressWith that said, the telephone number you have provided in your complaint is not, nor has ever been our phone numberFMR would like to apologize for any inconvenienceI believe you may have the wrong companyRegards, Nick W

Dear Ms [redacted] , FMR has been contracted to collect on debt attached to your nameOur company is not required to be "licensed" in the state of ***However, we are registered to do business in the state and bondedFMR is not a credit reporting agency so there is no need to be concerned with your credit being affectedWe have made the decision to permanently discontinue collection activity regarding said debtWe would like to apologize for any inconvenience Regards, FMR

Dear Ms***, FMR has been contracted to collect on debt attached to your nameWe have reviewed the recorded conversation you had with our representativeYou had initially contacted our office, acknowledged your debt was owed and asked for help to resolve the matterYou also agreed to resolve as long as a letter was sentAt that time you verified your email and it was explained to you that the document may take up to business hours to be sentDue to the weekend and holiday you received your letter on the next business dayThe mailing address provided on the document is a valid address and we are not sure why this in questionRespectfully based on your statement we have decided to close and send your account backYou will no longer receive calls from this officeRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They are still calling me but from a different number ###-###-#### or ###-###-#### or ###-###-#### or ###-###-#### when I called the number someone answers and I ask to speak with Jacob (hes the guy who left me the message) but every time they say he cant come to the phoneThey have changed the name of their company to " [redacted] _____" They are still harassing me and my parents stating that I took out a payday loanThis time they are saying I took a payday loan out in and but they give an address of a place that I lived in in Please have them stop calling immediately!! Regards, [redacted] ***

Dear Mr [redacted] , FMR has been contracted to handle a personal business matter attached to your namePhone calls have been made to you in an attempt to notify you of this matterIt is unfortunate that you do not know what this matter is regarding due to the fact that you or your wife has not contacted this officeFMR would like to apologize for any inconvenienceWe have made the decision to close your accountYou will not receive any more calls from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameAny and all information that we have regarding your was placed with our officeWhen you initially contacted our office we provided this information to you in an attempt to help your resolve this matterUltimately you requested documentation be sent to [redacted] @***.com before resolving the matterDocumentation was in fact sent to you on September 15, Due to the fact that you are now disputing this debt we have discontinued collections efforts and your account has been returnedYou will not receive any more calls from this officeRegards, Nick W

Dear Mr***, FMR has been contracted to handle a personal business matter attached your name.We strongly disagree with your statements seeing as you have never spoke to anyone in this office and would not know what this matter was regardingThe allegations you are making that we are scam and trying to collect personal information is unfounded and untrueYour account has been closed and sent backYou will not receive any more communication from this officeRegards, Nick W

Dear Mr. [redacted] , FMR has been contracted on a debt attached to your name. You are correct when you say "a debt we don't own". FMR is a third party agency where debt is placed. We do not buy or sell debt, certainly not illegally. If this account was in fact paid previously, the mistake would have... been made by the original creditor not our company. You were asked by our representative to provide documentation showing the account in question has been paid. We have not received said documentation but will take you at your word and close the account. FMR would like to apologize for any inconvenience. Regards, FMR

Dear Ms***, We are sure you do not have the correct companyWe even spoke with your legal representation a [redacted] from [redacted] , at which point we restructured your arrangement to fit your pay scheduleIf you can provide information to the contrary please doRegards, Nick W

Dear Ms***, At no time did a message or a representative of this company disclose any of your personal information to a family member or referenceThe law allows FMR to reach out to family members regarding location informationAll call are made in conformity with state and federal lawsWith that said, your account has been documented disputed and you will receive no further calls from FMRFMR apologizes for any inconvenienceRegards, [redacted] ***

Dear ***, FMR has been contracted to collect on a debt attached to your nameYou contacted this office a total of three times on 09-27-After reviewing the account and phone calls, our representatives were nothing but professional with you at all times, you were very difficult on all three calls and did not provide our representatives any time to answer your questionsThe allegations that you are making are unfounded, untrue, and basically slanderThe representative attempted to update your address for the proper correspondence to be sent, at that point you terminated the phone call prior to us being able to verifyDocumentation was sent to the address on fileIf you have not received any documentation we must have a previous address on fileWe apologize for the inconvenience and can assure you that you will not be contacted from this office againRegards, Nick W

Dear Mr [redacted] , FMR has been contracted to collect on a debt attached to your nameAs far as the account in our office goes, it has been closed with monetary reliefYou will receive no further collection activity on this account from FMR, or any other companyFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Ms [redacted] , FMR has been contracted to handle a personal business matter attached to your nameIt is unfortunate that you have not been into contact with our office to discuss the details of this matterIn an attempt to resolve your frustration we have discontinued communicationWe can assure you that you or family members will not be contacted from this office We would like to apologize for any inconvenienceRegards, Nick W

Dear Ms [redacted] , FMR has permanently discontinued all collection effortsYou will not be contacted againFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Ms [redacted] , FMR has been contracted to handle a personal business matter for a [redacted] On March 20, you did contact our office and verified that you were not the correct partyAt that time the representative did remove your phone number per your requestWe can assure that you have not and will not receive any more phone calls from this officeWe would like to apologize for any inconvenience Regards, Nick W

Dear Mr. [redacted] , FMR has been contracted to collect on debt attached to your name. During your initial phone call to this office you refused to verify you were the correct party. Federal law does prohibit us from disclosing any details unless the correct party is verified; the representative was... simply following protocol. When you spoke to the second representative you did verify the information needed, and you were provided the details of the debt. You did dispute ever obtaining the debt your account was closed and returned that day. Documentation we are obligated to provide to you has been sent to the address we have on file and you have not received anymore phone calls from this office. Regards, Nick W.

Dear Ms***, FMR has been contracted to handle a personal business matter for [redacted] , in which you were contracted in errorAll three of the phone calls you placed to this office have been carefully reviewedFirst and foremost we want to express our deepest apologies for any lack of professionalism you experiencedOur company takes pride in customer service and we are very disappointed in the response of our representativeThat being said the proper disciplinary action has been takenWe can assure you that your phone number has been removed and that you will not receive any further calls from this officeAgain we apologize for any inconvenienceRegards, Nick W

Dear Ms***, After reviewing our call logs, we have no record of you ever contacting our officeNo one ever stated the reason we were contacting you was a loanIf you have evidence to the contrary please provide itFMR has made the decision to discontinue communication per your requestFMR would like to apologize for any inconvenienceRegards, Nick W

FMR has been contracted to collect on debt attached to your name In January when you spoke to a representative in our office you acknowledged the debt in questionThe creditor was given to you several times and it was explained to you that [redacted] Resorts was your employer listed not the creditorIn addition you received documentation as per your request to the email you provided [redacted] @***.COMSaid documentation provides all of the information pertaining to your debtYou requested that you call back to our office once the documents were received to resolve the matterIt was unclear to this office that you are disputing the debtWe have made the decision to discontinue collection efforts and you will not receive any more phone calls from this officeRegards, Nick W