ForSaleByOwner.com, LLC

Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Spoke with customer regarding her concerns and explained that our website went through a complete redesign to enhance the overall user experience and to add additional features to every listingOur development team is working to fix the issues stated above and have a release date for 4/15/I have granted the user additional "Featured Home Time" on our website to increase the exposure and will inform the customer as soon as the issues are resolvedThank you

Easy to use with helpful hints on selling

After speaking with Mr [redacted] , the Broker contacted the MLS to find out why this property listing was not showing on [redacted] .comIt turns out the the Colorado MLS didn't have it checked off to be syndicated and that was the reason why the property listing never was showing when a search was conductedWe appreciate Mr [redacted] patience as we worked tto resolve the situation

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Spoke with customer and apologized for any inconvenience that they experienced thus farExplained that she has been on our site since 6/and on the MLS since 8/Per our terms and conditions we cannot offer any form of refund past days of purchase and cannot offer any form of refund once the customer is listed on the MLS However, to compensate for the inconveniences with the yard signs and [redacted] I offered a partial refund of $ Please let me know if you need anything else from me

I paid more for an upgraded package that included an option for a video which according to their own marketing, "increases your email responses by 35%" compared to listings without videos I created the video, uploaded to the site, but no one can access it from the listing I emailed customer service and received no response after one week, so I called customer service The rep was yawning on the phone, and indicated he would take a message and send it up the chain, but he was just a call center worker and couldn't help me I then posted a message to their Facebook page and received a call from someone in my market who said they were upgrading their website, and there were just some bugs with the launch That a new version should be out in a week that would hopefully correct the problem A week later the problem was not corrected and no call back from my contact, so I called him He explained they were still having issues and there would be another launch two weeks later that would hopefully fix the problems (there were multiple issues with my listing, the video was just the biggest)! Well, it's two weeks later and no call from the rep and the video problem is still not fixed I wouldn't recommend this service at all based on the problems with their website, their lack of customer service and the limited traffic I've had to my forsalebyowner.com listing compared to other sitesThey have never once offered to refund any of my money even though they are not providing all the services I paid for

I listed my home using this service, with the complete MLS package ($600) The listing finally appeared on the [redacted] with the wrong address The property address road name is misspelled Also, the listing agent's paperwork did not allow for making a designation between units on my mult-family listing, so the listing is very confusing I get no answer on the phone from FSBO.com, neither by chat Seriously? I've just spent a ton of money for a webpage that looks worse than the one I built myself, and now I can't even get the address corrected I'm sorry I spent the money with this company Buyer beware

Hello, While every situation is different and we cannot discuss other customer situations, we are going to be standing by our decision to only issue a partial refundPer our records, you had agreed to the Terms and Conditions on December 10th at 12:24:PM, CT, which describes the refund policy specifically to MLS ProductsSincerely, ForSaleByOwner.com

We appreciate the feedback from the customer regarding their experienceUpon speaking with the customer, a refund was issued, minus a cancellation fee, per our terms and conditions

We have reviewed the complaint and our broker has spoken to the consumer. Although the property has been marketed for close to 2 months, we have agreed to cancel the listing and issue a full refund to the consumer. Customer has paid a total of $648.20 and this is the amount of the total refund back... to the consumer's credit card.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] l

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Spoke with Customer regarding issueWe created a critical ticket with our development team and are working towards a fixTold customer that I would follow up at the end of week with any updates to a fix Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) They have not fixed the listing or contacted me as promised Listing does not show on listings when search of zip XXXXX Final Business Response / [redacted] (4000, 9, 2015/06/12) */ Spoke with customer and resolved the ListingThe listing now appears in the zipcode XXXXXLet customer know that we would keep a close eye on this particular listing to ensure that this does not happen again Thank you

Initial Business Response / [redacted] (1000, 9, 2015/07/06) */ This customer was refunded their full amount of $on June 9th, Please let me know if you need anything else Thank you! Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I really appreciated the quick response of the corporate officeI received a helpful phone call on the same dayShe was extremely helpful in resolving the matterTHANKS!

A few days after paying for ForSaleByOwner's deluxe MLS Enhanced package with "Heavy Duty Yard Sign Kit", we received an email stating that they were about a month behind on getting out the yard signs (and they blamed [redacted] their 'supplier')I found that difficult to believe I first tried to call at 4:30pm on a Monday and got a recording saying their office was closed StrangeSo I called the next day at 9:30a.m., and finally got through to "TOM" I explained that the situation and immediately got a "nothing we can do about it attitude" (Thanks TOM) He basically said Tough***, you'll get the sign when you get itHe said they were backlogged on listings and were just now getting to the ones from this monthHe said nothing about [redacted] not having signs All I asked for was to be reimbursed for the amount that the sign would cost, and explained that waiting a month to get a sign in the yard was unacceptable He could have cared less

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Customer's request is reasonable and we've refunded his credit card $due to no yard sign Also, extended the customer's package for one additional month Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has responded promptly with an acceptable solution and taken immediate action to compensate fairly

Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ Good Afternoon, I spoke with our warehouse team and we were able to expedite a sign to this customerThe sign was sent out today, 8/and should arrive to the customer in the next couple of days Left the customer a couple of voicemails informing him of this update Please let me know if you need anything else Thank you

Initial Business Response / [redacted] (1000, 10, 2015/06/09) */ ForSalebyOwner is an entirely separate entity than The Sun Sentinel and has no affiliation with the newspaperThis complaint should be directed towards the Sun Sentinel, not ForSalebyOwner.comThank you very much, I hope this helps Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) If this is not the Correct party, then who is? Why was it directed to them, and not the Sun Sentinel? Sun Sentinel has to take ownership of this Final Business Response / [redacted] (4000, 14, 2015/06/15) */ Hello, This complaint has come to ForSalebyOwner.com, a company that does not handle any part of the Sun Sentinel and their newspaper distributionForSalebyOwner is an online real estate company, offering marketing and advertising for homeowners and does not offer any form of print publicationForSalebyOwner is owned by the Tribune Publishing company but is not the correct party regarding this complaintThe Sun Sentinel will need to be contacted regarding this dispute Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

So nice to work with a company that doesn't use pressure on you when you want to cancel their services I will DEFINITELY use ForSaleByOwner.com, LLC again and would recommend it to anyone wanting to sell their home

Initial Business Response / [redacted] (1000, 5, 2014/09/24) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @tribune.com I spoke with Ms [redacted] about her concerns working with our MLS partner in her areaShe sent changes and open house details to the MLS provider on a Thursday, but the MLS provider wants business days notice to make these updatesUnfortunately, this was not made clear to Ms***, especially since her previous experiences had worked well Working with Ms***, she liked my idea to pair her with a different MLS provider in her areaI also gave her an extended MLS listing, a featured ad position on our site, and a partial refundBy the time we were done with our conversations, Ms [redacted] was happy with this resolution

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ We acknowledge that it looks like the customer did not receive a yard sign. However, customer signed up for a service which included having her listing displayed on many sites, including Realtor.com. Customer signed up on 8.8.15 and cancelled on... 10.5.15. Therefore, services were rendered, excluding delivery of a yard sign. Per our terms and conditions, there is no refund available. However, given that the yard sign was never delivered, I did refund the customer $40 for the cost of a yard sign on 10.5.15. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with their response - if their customer service team were trained to respond as quickly and courteously, I would never have had to file a complaint to begin with. I am satisfied that they are trying to be reasonable - I still believe they misrepresented what they would provide to a seller and are devious in their advertising.