Fort Worth Star Telegram

I am rejecting this response because:I never received the Dec 18, 2017 renewal notice.The only thing I received was the Jan 20, 2018 notice that says "Second Renewal" at the top right corner. I received that notice in the early part of February, and called the ###-###-#### phone number. I spoke to a young (I believe might have been Hispanic) female, but I do not know her name. That phone call was on Feb 15, 2018 at 9:39am. I did tell her that I no longer wanted to receive the Star-Telegram, especially at a higher rate.I never received the Dec 18, 2017 notice, or I would have called then.I never received any phone calls, or emails, or any other form of contact from Star-Telegram.I have lived at my current address for 30 years, and I don't recall ever having any issues with mail delivery.I also called the ###-###-#### number on Mar 12, 2018 at 10:27am, and spoke to I believe the same young female. She was not helpful in my request to delete the amount that Star-Telegram wanted me to pay. I asked to speak to a manager or supervisor, and was told that wasn't possible, but that she would send them the information. I never heard back from Star-Telegram.

Please see the document below,  Ms. [redacted]  did sign the form authorizing the payment of $27.32 to her credit / debit card.  Ms. [redacted] is on the Star Telegrams do not call list and solicitation call will stop.

We advised the customer that it the Free papers that we throw will stop.  I also contacted the carrier and DM and they stated it would stop too.  Gave the customer my name and number and advised him to call me if he has any other problems with this matter.

I have addresses Mr. [redacted] original concerns,  Now it appears to me that he has additional concerns,  Although he referred to the Star-Telegram I believe there is an issue with a purchase he made through the Kindle Store @ Amazon.com See the screenshot below:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I did see where the customer called in to stop the paper and it was not stopped.  I have stopped the subscriptions and will write the balance off.

**  your Star Telegram paper includes premium content several times a year at an additional cost. This is why your subscription was shortened in the past.  We are now including the premium papers in your subscription costs.  As a one-time convenience your account will be...

adjusted,  your new expiration date will be 12/31/17.Thanks[redacted]

I have made certain that you are on the do not delivery list.  I have contacted the Distributor in your area to make sure the paper gets stopped.I will check back with you in a week or 2 to make sure you have not received further deliveries.thanks for bringing this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11512536, and find that this resolution is satisfactory to me.  I do not know when the 1 month of credit will occur as that was not given to us.

Complaint: [redacted]
I am rejecting this response because:  I am glad they are going to finally zero out my balance, but I do not agree that I owed it in the first place.  My...

subscription was through 6/6/2016.  I cancelled my subscription on April 21, 2016.  So how is it possible that I would owe anything.  The Star-Telegram has a problem with their web site, everytime I logged in the Renewal Date would change, and the Balance would change.  I set correspondence several time thru the Star-Telegram web site to have it corrected, but it seems that maybe it was never corrected. 
Regards,
[redacted]

Mr. [redacted],  There are residents who enjoy reading the Star Telegram Express in your subdivision, so we are unable to stop all deliveries.Our distribution manager has spoken with our distributor about delivering the Star Telegram Express in Liberty Crossings and have agreed to instruct the...

carriers NOT to deliver a paper if they see two copies on the premises which haven't be picked up and to make sure all papers are not delivered into the street.  Thanks[redacted]

We have contacted the carrier and the DM to get this matter resolved ASAP.

Called Mr. [redacted]s and no answer left a msg on voice mail, that we see where we stopped his paper.  We have take care of the balance.

Called Customer to explain the Premium editions and advised her it also stated on her bill.  I offered her 30 day credit and offered her the rate she paid last year.   She still would not take the offer, then I offered her one of the lower rates we could do. Told her we have added the...

Premium editions in with the rate for this year and her paper would not be shorten.

Called customer and advised we would take care of this balance.  Gave name and number and said to give me a call if she needs anything else.

Mr. [redacted],  I appoligize in the error in setting up your account correctly.  A representative has tried to contact you the past 2 days in an attempt to resolve.  Since we have not been able to contact you,  a request for an additional refund of $30.69 has been made so you...

receive the $39.90 you requested.  Your account has also been added to the do not call list per your request.

Complaint: [redacted]
I am rejecting this response because: AS STATED IN THE ORIGINAL COMPLAINT FTW STAR TELEGRAM WAS NOTIFIED FROM THE CUSTOMER HELP DEPARTMENT UP TO  AND INCLUDING THE REPEATED PHONE CALLS FROM THE SALES DEPARTMENT, ADDITIONALLY ALL THE GERBISH IN FTW RESPONSE DOES NOT HANG TOGETHER  THE FACTS SIMPLY  ARE THAT THE SUBSCRIPTION RAN OUT IN MARCH 2017 FTW WAS NOTIFIED AND NO FURTHER COMMUNICATION WAS RECEIVED FROM FTW UNTIL WE RECEIVED THE COLLECTION NOTICE SOME 6 MONTHS LATERTHIS IS NOT A VALID DEBTH OF MINE AND I DO NOT OWE IT  REGARDLESS OF WHAT FTW SAYS THEIR RECORDS SHOW
Regards,
[redacted]

Ms. [redacted], All subscriptions auto renew and home delivery continues for a graceperiod of up to 90 days to ensure service isn’t interrupted while payments are sent and processed.During this period the customers received multiple notifications by mail on 8/7 and 9/18 that their subscription is up for...

renewal. We received email notification on 11/21 requesting cancellation of your subscription to the Star-Telegram. Your account with [redacted] shows paid and have a zero balance due.  Nothing will be reported to the three credit agencies.

I have stopped the account and wrote the balance off.

Complaint: [redacted]
I am rejecting this response because:  I have heard all sort of promises before about correcting the expiration date.  I will not accept any reply from them until I see it in writing on my account and hear it on my account when I call in.  I will give Star Telegram one week to confirm the correct expiration date.
Regards,
[redacted]