Fort Worth Star Telegram

Mrs***, We checked with the distributor and they stopped delivering your paper on 6/10/17. All subscriptions auto renew and home delivery continues for a grace period of up to days to ensure service isn’t interrupted while payments are sent and processedDuring this period
customers receive multiple notifications that their subscription is up for renewal.I do not see any notifications on your account requesting cancellation of your paper. Therefore, this shall remain a valid charge.Thanks***

Customers outstanding account balance has been cleared Customers phone number was put on the Star-Telegram DNC list and cascaded to telemarketing

I have spoken with Mr*** and unfortunately we do not offer day delivery to his address, We have agreed on Wed-Sun delivery and will extend his subscription to make up for the days a week he is not receiving

The Distributor assures me that the carrier has been notified and papers have stopped I have tried to contact the resident to make sure that no further deliveries have been received, but had to leave a voicemail The resident has not returned my call.I have not seen any more complaints
regarding this issue

Mr***, in reviewing you account history I see nothing on your account indicating you wanted to cancel your subscription Customer service telephone is located on Aof the paperin large numbers

Mr*** has been contacted and Mr*** is acknowledges that his delivery issue has been resolved His account as been credited for months for the missed deliveries. Regards***

Spoke to Mrs*** and assured her that we will honor her subscription for the promotional rate that she was offered Extended her subscription thru 11/30/15.Going to use this case as a training session for call center next week to ensure this does not happen to other customers

I have contacted the District Manager of the carriers and they will take care of this matter and call you Yes you have been given credit for the wet papers each time you have reported it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Previously filed complaint about subscription ending several months too earlyThought this situation was resolved, since the ST called and ensured me that my subscription would end in July, and that the renewal rate at that time would be $for weeksI didn't receive my paper today (4/7/16), so I called the ST and was told my subscription ended and I would not be receiving papers any longer.Translate

Talk to customer and he needs his paper in the driveway Advised I would get in contact with the DM and carrier to make this happen Gave him our number in the Fort Worth office and told him to contact us if this is not resolved

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. (If they follow through.)
Regards,
*** ***

I have contatacted the Star Telegram several times over the last two years to request that they stop throwing their unwanted paper They always say they will stop the paper from being thrown, and they still throw it!!!!!!!

We are working now to get these papers stopped I have talked with the DM about this matter

*** ***, I apologize for your issues with the Star-Telegram. The Star-Telegram did receive your payment on 1/18/check #*** in the amount of $***. This cleared your past due balance. I have also attached a account closed letter from ARM solutions.

Customer has been added to the No Call, No Direct Mail, No Email list effective 07/25/ It may take up to days for the Do Not Call and No Email to stop and upto days for direct mail to stopSee notation on account in attachment

We have informed the carrier and DM to STOP all free papers

Called Mr*** and he was upset that his paper was not at his home by 6am during the week and 7am by the weekendsI let the customer know we having until 7am during the week and 8am on the weekends But I would ask the carries to try and deliver his paper earlier each day Also
gave him some credits toward his account for the late delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I wish I could believe Star Telegram, but they are NOT at all trustworthy I have been told one LIE after another about the status of my FULL refund On JULY 28, Star-Telegram responded to the RevDex.com that they "will stop her account and send (sic) her a full refund It should take 7-10 business days to receive the funds." Since then STAR-TELEGRAM has had numerous excuses and lies, and now they state that it will take 10-days to receive the funds from their cash dept I view this response from Star-Telegram as another lie I AM REQUESTING AN IMMEDIATE FULL REFUND
Regards,
*** ***