Fort Worth Star Telegram

Revdex.com:
The voice mail message left on my phone indicated that the balance had been "taken care of."I have reviewed the response made by the business in reference to complaint ID 11561729, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I wish I could believe Star Telegram, but they are NOT at all trustworthy I have been told one LIE after another about the status of my FULL refund On JULY 28, Star-Telegram responded to the RevDex.com that they "will stop her account and send (sic) her a full refund It should take 7-10 business days to receive the funds." Since then STAR-TELEGRAM has had numerous excuses and lies, and now they state that it will take 10-days to receive the funds from their cash dept I view this response from Star-Telegram as another lie I AM REQUESTING AN IMMEDIATE FULL REFUND
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Hopefully after this 4th complaint it will ne stopped
Regards,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11561622, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Again, I will not close this complaint until you prove to me that you are going to keep your promise You must meet the original two requirements to date, I have not been paid and the paper still has not stopped coming I will accept no words of assurance You must make good on your claims So far you have done nothing but lie to me and try to pass blame If your had honored any of your past promises, we would not be in this situation I remind you, I have been asking you to stop the paper for YEARS
Regards,
*** ***

Advised customer that we would bring him a tube so the carrier can place the newspaper in it Also, told him why we can not place the paper in his box because it is a state law that nothing but a mailbox other than mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Since I reported this on June
and it is now July 25, the collections required me to pay within days, so I had to do soI also contacted customer service three times and every time they said they would not stop the collections agencyTherefore, by saying the amount is cleared, nothing was actually done because I had already paid and contacted the collections agency myselfIt is disappointing that customer service does not actually look into the situation and simply state "you must pay" and that I have to file a Revdex.com issue as a result.By telling me the collections is cleared, it was cleared by me, not the Star-TelegramThe only way I would consider this resolved is to reimburse the money paid to the collections agencyIf not, you can go ahead and keep the money; I won't file anything further
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I do
not debate that I signed the initial trial formMy issue is that they renewed the subscription after the representative told me they would call me to find out if I wanted to renewIf that is not the standard practice then I was misled by the representative that I initially signed up with.
*** ***

First of all, the subscription I questioned initially was the one I subscribed to in June No wording "your expiration date will be adjusted accordingly" is in the footnote of that invoice that your company keeps referring toI do see it was added to the subscription notice but I still think this is misleading. The face of the invoice says $for weeks. Then you now refer to a footnote on the back of the bill saying the expiration date will be adjusted accordingly. So its not 52 weeks, its something else that your company is determining based on "premium content." And, the first statement of the footnote says "all home delivery subscriptions INCLUDE premium content. So is it INCLUDED or is it extra? Your wording is very misleading since you now tell me it is extra.I understand your desire to increase your revenues by charging extra for premium days, but your method of doing so is way offThere are a number of ways of changing this where it would be straight forward and need no real changes to your billing system, only changes to the amounts or periods of time you are billing for. I would NOT have any complaints if I were billed under one of the scenarios below-using my week subscription at and premium day at or total for the yearBill for weeks (the actual amount of weeks you delivered the paper)Bill for weeks (plus 17.50)Either of these would be acceptable and not misleading. Number would give you all the revenue you are seeking and I would get weeks of newspapersAgain, just change your billing amounts to include the premiumsWhy is that so hard to do? What I don't accept is the current method of billing for weeks and only delivering weeks of newspapersThat is misleading, convoluted and just plain wrong.I will consider renewing my subscription when your billing practices have changed. At this point I have been shorted one month for the subscription and one month for the subscription (when this shortening of subscription lengths due to premium content surcharges apparently started). I would expect to receive these two missing months as well.I am also concerned about all the others who have been billed annually and did not get a years worth of newspapersMost people don't know the exact from and to dates they are paying for. If they are billed for weeks they would reasonably expect to get weeksSo how will they be made whole? I expect that you have no intention to remedy this with them unless they complain since you wont admit your billing is misleadingFor this reason I have made this same complaint to the Texas Attorney General, one television consumer protection department, and your parent company. We will see how this ends up

We need more information from the issuer of the money order and I have sent a letter to customer to get the additional information I have also attached a copy of the letter we have mailed to the customer

Complaint: ***
This is a problem with my other email address as well....***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is a valid debt, but we will wave the balance this one time only.

Ms. [redacted],  I apologize for you frustrations with your Star-Telegram account, I  have submitted a refund request for $22.99 as you requested.  I double checked with finance department and we are NOT holding any checks which you have sent in.  This matter has not and will not be...

reported to the credit bureaus.

We will not refund the amount customer is asking for.  There was never a call made to us until 11/28/16. She has been paying the auto with Auto draft. and we have notices we sent to her showing the rate will change.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I was promised a refund on July 28 and told that the refund would take 5-7 business days.  On August 1, [redacted] (Star-Telegram rep) promised my refund in 7-10 business days, and I received an email that the refund check would be generated in 7-10 business days.  On August 17, Star-Telegram responded to the Revdex.com that "the refund is being processed".  Now on August 25, Star-Telegram responds to the Revdex.com again, this time stating that "it takes 10-14 days to get the refund out."I paid my account invoice for annual renewal, and it cleared my bank account on June 30, proving that you had my payment well in advance of the July 6 due date.  It is not my fault that Staar-Telegram did not appropriately credit my  account with my payment.  On July 21 Star Telegram requested that I email a copy of my cancelled check proving that I paid for the annual renewal.  That certainly should have been enough evidence to issue my refund, but I was further inconvenienced because Star-Telegram had to investigate their incompetence.  By August 24, I still did not have my refund, and this time Star-Telegram has another unbelievable excuse, this time they say they actually credited the refund to our MASTERCARD on AUGUST 5.  NO YOU DID NOT!  WE DO NOT HAVE A MASTERCARD!  So now Star-Telegram has to delay my refund again because they have to find out whose credit card they issued the credit to.  And, today, August 25, your response to Revdex.com is that it takes 10-14 days for get the refund out.I am frustrated with your dishonesty and incompetence.  I want my FULL REFUND IMMEDIATELY.
Regards,
[redacted]

I have called the DM and let them know to STOP the free paper to this address

The refund is being processed.

Ms. [redacted] I do not see either payment which was auto-drafted posted to the address you provided on the complaint on 7/5 or 7/31.If you can please provide proof of these charges we can look into this further.Thanks[redacted]