Fort Worth Star Telegram

We are waiting on the cash dept to send the funds. It can take 10-14 business days

We have adjusted the account and it will not expire until 10/16/17.

We have call the customer and no one would answer, left voice msg to give us a call and we would write the balance off this one time only and explain how the renewals and vacation works.

Call the customer this am and advised her she is on the DO NOT DELIVER list and I would have carrier come and pick the paper up and she stated, she would pick them up, she does not want the paper or any papers in her yard.  I have called and sent email to the carrier to STOP all deliver of FREE...

PAPERS. I have also given her my name and number and ask her to call me if anything else happens.  She was very kind and stated she would let me know if there is any other problems.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Called customer, no answer left msg.  Advised we have taken care of the Balance and he should have not received a collection letter, because he did call and stop paper when expired. Left our number, if he had any questions.

The collection agent has been contacted and it will not effect your credit.

We have spoken to our 3rd party delivery vendor, [redacted], about the importance of honoring this request.  As a check and balance we're asking that a member of [redacted]'s staff physically verify that delivery has ceased to [redacted]'s home, over the next 3 weeks.  Star-Telegram is asking...

that [redacted] send a confirmation e-mail (over the next 3 weeks) confirming that physical inspection of household was conducted and that delivery to Kimberly's address has ceased.   [redacted] will also speak to the carrier that delivers to this neighborhood and make sure they understand the seriousness/importance of this request.

I have call the customer and advised we will stop her account and sent her a full refund.  It should take 7-10 business days to receive the funds.

All subscriptions auto renew and home delivery continues for a grace period of up to 90 days to ensure service isn’t interrupted while payments are sent and processed. During this period customers receive multiple notifications that their subscription is up for renewal.Please reference your renewal...

notice copied below. The renewal clearly state that you must notify us of your request for cancellation of your subscription. Upon reviewing the history of your account and do not see any notification regarding cancellation of your subscription.

TST did call me back and assure me that they would stop delivery immediately, which I appreciate.  However,...

I have received such assurances in the past and have no evidence that any attempt has been made to keep their promises.  In fact, all previous evidence demonstrates their casual disregard of my concerns. Also, no commitment was given to reimbursing my disposal fees.  I will not close this complaint until the initial two requirements are met: 1.  Delivery stopped to my address forever (I'm willing to establish a trend over the next six months and use that in good faith).2.  Payment in full of the money they owe me for disposal of the litter they deposited on my property. I have given TST everyopportunity to resolve this matter on their own over a couple of years, and this outcome has always been in their control.  And I do not think my desire to not have their paper thrown on my property is an unreasonable request.  Because they forced me to this point, I will accept nothing less then 100%.
[redacted]

Email address [redacted] will also be included on the no email list.

We have adjusted the customers account and she will not expire until July 6, 2016. Advised her if she has any other problems to give us a call in the Fort Worth office.

This was valid debt and we have cancelled the balance.

We have contacted the DM and show your paper is stopped.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted], All subscriptions auto renew and home delivery continues for a grace period of up to 90 days to ensure service isn’t interrupted while payments are sent and processed. During this period customers receive multiple notifications which were sent on 07/03/17 & 08/14/17  that...

their subscription is up for renewal. We are sorry that we were not able to connect with you.  Your account with the Star-Telegram & [redacted] account have been cleared and you have a zero balance due, no negative makes have been made to your credit reports.

Complaint: [redacted]
I am rejecting this response because: I need confirmation that no credit bureau has been contacted and no collection agency will be engaged, otherwise, this will rectify the issue.  I would also like my name...

removed from your sales list since I have made this request multiple times.
Regards,
[redacted]

Mr. [redacted],  I apologize that your account was not stopped as you requested.  I have cleared any balance you have on your Star-Telegram account and notified ARM Solutions to close your account.

I have cancelled the balance owed this one time only, this is a valid debt.