Fragrant Jewels LLC

I ordered product from fragrant jewls for a friend who liked them. They took 3.5 weeks to initially ship my order and then addressed the package wrong causing it to go back to the post office in California. In an effort to get my package and the response there was that they have a pile of packages returned to them from fragrant jewls. When I contacted the company about the lost package their solution for me was that I pay an additional shipping charge for them to reship the products. Eventually I was able to contact them by phone to get my money refunded. I had to contact them through my paypal representative because if I called them directly I was left on eternal hold. Ultimately I will never order from this company again and will recommend to everyone that they do not either. I feel this company is a scam.

My very first order never had a ring in it !! I emailed the first time with no response.. I called customer service and she said they would send a ring .. No ring ever got shipped no notes in the system were written .. I contacted them again they said SOIRY AND WOULD GET THE RING OUT .. No ring !! I contacted them again they said they needed a tracking number which I never got. No ring. It is a month now NO RING ! Customer service is the worst !!

My husband ordered On Oct 21, 2015 as a birthday gift for me. He even paid for express shipping. It is now November 16, 2015 and it hasn't even been shipped yet. Called customer service 3 times and no package. It hasn't left their warehouse but they keep saying it has been shipped so we can't get a refund!

DO NOT RECOMMEND!

Fragrant Jewels is an amazing company. I have ordered many candles from them. They arrive quick,and never a problem with product,wrapped beautifully,the rings are beautiful,and the scents of the candles are wonderful. The fragrance lasts even after you blow it out. It's exciting too knowing u have a surprise waiting...IT'S THE LITTLE THINGS THAT MAKE YOU HAPPY!!!! I HAVE TOLD EVERYONE WHO COMES TO VISIT,MY FAMILY,FRIENDS, EVERYONE...AND CUSTOMER SERVICE STAFF IS ALWAYS FRIENDLY,HELPFUL AND YOU ARE NEVER ON HOLD FOR TOO LONG WHICH IS ALWAYS GOOD. THANK YOU FRAGRANT JEWELS!!!

I love the aroma of the candles and the bath bombs leave my skin feeling soft and silky. I have yet to win an expensive ring but enjoy wearing the ones I have won.

I think for the most part the products they send out are good and lots of fun to use. I would recommend it to others who love good scents and a bit of fun with jewelry.

Candles are nice. Rings are cheesy unless it's that one winning one , but I have about 24 rings and a few are duplicates. Had a hard time contacting them as well.

I love your bath bombs

Lovely. Love them

I love fragrant jewel candles they smell so good and not expensive I am waiting right now to receive some more candles and a nice surprise comes with them

I've ordered the Lemon scented candle which I love, bath bombs are great and so much fun, gardenia beads smell amazing! Everything made without harmful chemicals which is my favorite part! I'm currently waiting on the body scrub, and was melts, I can't wait to try them. Customer service has been great! Not to mention the beautiful surprise rings inside, fabulous fakes! Hoping to get lucky and win a real ring at some point. You definitely gained a returning customer.

I have bought these for gifts. They have been well received.

Awesome prices on products, large selection and growing all the time, environmentally acceptable, love the sizes. And best of all, they smell good!!! I've seen some complain about shipping, but remember these are made fresh to order, so yea, it might take a LITTLE longer, but not to much and the quality is worth it. I tell everyone I know if your going to buy this kind of stuff online go to Fragrant Jewels.
OH wow! I almost forgot the rings n things! They are nice quality rings & jewelry :)

I love all of the products that I bought- candles and the rings , every candle smells great. I especially love the wicked candle!!1 I put in on almost every day love the smell of it!!! The only thing that I don't love is that a new procust the wax strips they cost a good price but the shipment for some reason is way too expensive for such a light weight I wish the shipment would cost less of this particular product!

very mediocre make of those candles. Only is will fall for the diamonds :) but I love to try new sanctuary candles and this is the far weakest quality make I have had.
BUT. I recommend their fragrant beads. They are ok for the shoe rack wardrobe. Strong fragrance and safe pouches. SO, the beads I recommend. The candles- not worth of money.

I like the product, but the shipping times are ridculous and the ring sizes are using wrong. I havent order due to these factors. Also your security needs improvement. Im not surprised your not accredited with Revdex.com. Showing favoritism toward one person is not ok. Most of the people who win already have plenty of money, so I person like will never win.

I ordered from Fragrant Jewels on 07/03/2016. The website says items ship 5 to 7 days after orders are processed. By the 12th I still hadn't heard anything. I contacted them and they sent me a tracking number that showed my order had been processed and ready for shipment on 07/07/2016 but it still hadn't shipped 5 DAYS LATER! When I asked about this they said they'd check with a supervisor and see what the holdup was. On the 13th I received an email saying that 1 of the 2 products I ordered wasn't available, so they were refunding it. I'm glad I got the refund, but that particular product was a gift for someone, so it would have been nice to know it wasn't available when I ordered it so I could order something else. Also, it says it was processed and ready to ship on the 7th. How was it ready on the 7th if they're saying one of the products isn't available?! As of today, 07/14/2016, a full week after the [redacted] confirmation THEY sent me says it was ready to ship, the one product they do have ready to ship still hasn't shipped!

I loved the candle and the ring is found inside!

I love the candles and have recently started purchasing the bath bombs, which my husband and son have also gotten on board with lol they get to enjoy a nice bath and I get a nice new ring, win win!

First off, Fragrant Jewels' candle are very good quality and smell great. The rings that come with them are very nice looking as well, however shipment times take forever (typically I received the product 2-3 weeks after placing the order). Additionally, I've had multiple issues with ordering. After Thanksgiving, I order the holiday trio gift set to give as gifts to a Christmas party I was going to. Two weeks after placing the order, the shipment tracking number I received still indicated the candles had not left the warehouse. When I called, the rep explained that one of the candles was backordered. I received no notification about this and was upset that for the past two weeks I had been left hanging and was suddenly going to have to find new gifts to take to the party. I canceled the order, which they did with no problems. Then the following week I received notice that I was going to be receiving the same item for my inner circle membership that I had received a previous month. It took three days for customer service to sort it out and in the end they canceled my membership but still charged me for the month even though the product shipment was canceled as well. They did refund me for the product I wasn't going to receive, but I was extremely frustrated that they don't seem to have their business together. In the end I told them to keep the membership canceled and I have taken my business to Diamond Candles which I have had a very positive experience with so far. Again, FJ's products are great and to be fair, their customer service reps are very friendly, but the business seems to have some issues it needs to iron out to give its customers better service. But for me, the tradeoff of these issues wasn't enough to keep me buying the products when there are other good competitors to the company out there.