From You Flowers

rgb(33, 33, 33); background- margin: 0pxSegoe UI", "Segoe WP", Tahoma, Arial, sans-serif;">I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their orderWe have also sent the original arrangement to the recipient free of charge We would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me In addition, the manager, MsF*, took the time to thoroughly explain why the mistake took place and provided an extra gift card without any request She is very aware of public perception and was receptive to improving their business practices
Sincerely,
*** ***

Good Morning ***, I’m writing in regards to case ID ***The original complaint filed was due to a non-deliveryWe contacted our customer right away and made sure she had been refunded in full for the orderAt that time we had also offered her a complimentary to be delivered to the recipient in the amount of $40.00, along with a $gift cardWe reached out to our local florist and delivery was made to the recipient on January 5th at 1:30pmThe customer emailed in upset that the arrangement contained mostly carnationsWe have since tried to offer another complimentary arrangement due to the first one being unsatisfactory. We have made numerous attempts via email and left three voicemails for the customer to contact us backOur customer has responded via email letting us know she would not like another arrangement nor any more calls or emails from this companyIf the customer decides in the future she would like another complimentary arrangement sent we will be happy to still honor our initial offerWe will honor the customers request and not continue to contact herWe would like to consider this case closedPlease let us know if there is anything else we can do to further assist with this orderThank you so much for your time

No need to keep repeating , just wonder why this company is still in business

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company in the amount of $The customer was very pleased with this resolutionPlease let us know if there is anything else we can
do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer $and as and extended apology, we have issued a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have emailed our customer letting him know we have refunded his most recent order as a courtesy due to his email not being removedAt this time we have removed his email from any further solicitation and have sent an email confirming this as wellPlease
let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a fifteen dollar gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a future complimentary arrangement to be sent out at a future datePlease let us know if there is anything else we can do regarding this order.Thank you

My year old daughter ordered flowers for her mom on the day before Mother's Day Delivery was supposed to be between 9am and 6pm By 6pm, there were no flowers, but at 6:30pm I got an email saying the flowers had been delivered Guess what, still no flowersI've emailed twice and called numerous times, experiencing one hang up and two with hold times in excess of minutes I've yet to receive any sort of contact from this business and will contest the charge with my credit card company

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient todayThe customer was pleased with this resolutionPlease let us
know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderPlease let us know if you need anything else regarding this case.Thank you

The site promotes same day service if ordered by a certain time They did not follow through and said they could not find a florist to deliver the same day Bad business and service

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this
customer in full for their order and as an extended apology we have issued a $gift certificateWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank youTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we will also be sending out a complimentary arrangement to the customerThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you
Tell us why here

I’m writing in regards to case ID *** At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and she has responded that she wishes to have no further communication from usAt this time we
have gone ahead and refunded this customer in full for their order and have created a $floating complimentary arrangement that will remain open should the customer choose to use it We would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer $amount of the order, along with a $gift card Please let us know if there is anything else we can do regarding this case.Thank you

I ordered flowers for my aunt and uncle on May 6, to be delivered the next day I ordered " Stunning pink and white lillies" I ordered the premium bouquet What they received were five droopy sunflowers with some greenry in a small vase! It was not even in the ballpark I called the company the evening of the delivery They could not guarantee the correct flowers would be delivered the next day I asked for a full refund and they said yes The young man I spoke with was very nice I've used the company several times but this is the second time the flowers ordered were not what was delivered I won't use them again

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case We have also provided our information to the customer to
provide to the investigator regarding online issues with her credit card. Thank you