From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and have issued the customer a $20.00 gift card. The customer was...

pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

I’m writing in...

regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and received a response back not to further contact the customer. At this time we have gone ahead and refunded this customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.
Thank you

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

After write the review a lady from you flowers call and made thing right she was very nice and gave advice for the next order they refunded my money and sent me a gift card for 20.00 for my next order thanks for making it right . I will give this company another chance.

This case has been completely resolved. We have spoken with our customer and have refunded the account in the full amount. We have also emailed our customer a twenty dollar gift card that can be used at any time. Please let us know if there is anything else we can do regarding this...

case. 
Thank you

This case has been completely resolved.  The customer confirmed her order was actually delivered to the recipient.  We extended her a $10.00 gift certificate for the confusion. The customer was pleased with this resolution. Please let us know if there is anything else we can do...

regarding this order.

We have tried to reach out to this customer several times via email and phone. We are unable to leave a voicemail for this customer and have not received a response recently through email.  We are considering this case closed. If the customer does contact us back we will be more than happy to...

resolve any further issue. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and we have also issued a $20.00 gift certificate. The customer was...

pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.Thank you

Complaint: [redacted]
I do not completely agree with this response because it indicates the customer was very pleased with the result.  This is not accurate.  The recipient of the complimentary flowers may have been happy but I, as the customer, remain disturbed by the business practices of this company.  I received 3 false delivery confirmations for an order that was never made by 2 separate floral companies hired by thie company at issue.  This seems like systemic fraud, not a mistake as it occurred 3 separate times.  No one ever explained how or why this happened  despite my asking.  I spent hours over the course of 3 days dealing with this mess.  I believe the Revdex.com needs to address the aspect of this matter that I, as a customer,  was repeatedly given false information.  The public should be warned about deceptive business practices.  Also, I checked my credit card yesterday on-line and I did NOT have a full refund.
Sincerely,
[redacted]

I ordered flowers as an advance gift for mother's day for my mom and requested it to be delivered on May 8 (little info: her only availability to be home is every friday and saturday due to work ) . The whole day had passed and still no deliveries and no updates even as a courtesy to me or my mother. The next day, I contacted the customer service and even talked to a supervisor telling me that it will be delivered May 9. Lo and behold, still nothing came! They really know how to ruin a special occasion.
After complaining, I got an email from explaining that non deliveries are not typical of their services. They even offered free delivery next Monday and Tuesday (which I dont get it why they insist to deliver on dates when the recipient is not home and obviously not mother's day anymore) and offered a discount code but providing any complimentary would not take back the wasted time of my mom. IF my mother knew that she waited for nothing, she and my father could have gone out to enjoy her special day.

This case has been...

completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. As an extended apology the customers' recipient can keep the arrangement that was delivered with our compliments. The customer was agreeable to this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this...

case.Sincerely,From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

I wanted to inform you that the complaint I made against From You Flowers, LLC has been resolved. The company has refunded my money and I am very grateful. Thank you very much for your help. It is appreciated

This case has been completely resolved. We have credited back the customer in $27.00 along with a $15.00 gift card. The customer was very pleased with...

this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

UPDATE: From you Flowers called on 2/5/2015 to apologize and let me know that they would deliver a plant FREE of charge by 2/7/2015. Still 4 days later, but ok.

Received a call this morning, 2/6/2014, that they STILL could NOT deliver the plant until next TUESDAY, 2/9/2015. I did refuse the service at that time, because a week later delivery for a FUNERAL is RIDICULOUS!!!!
SO NO! A COMPLIMENTARY ARRANGEMENT WAS NOT SENT UNLESS IT WAS DONE WITHOUT MY CONSENT BECAUSE I DID NOT GIVE MY CONSENT CONSIDERING THE CIRCUMSTANCES OF WHAT HAS TAKEN PLACE.
I told them to not worry about it! This company needs better tactics for SURE!!!
I will NEVER be doing business with this company again and will also steer people that ask about it in another direction. This is ABSURD having to go through this 2 times now. The complimentary delivery would have been GREAT if they could have actually gotten it there when promised but again they fell short of even that. Nice job FYF. Thanks for helping someone who needed flowers for a child's funeral!

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifty dollar complimentary arrangement. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we sent out a complimentary arrangement to the recipient and issued a $20.00 gift certificate.  The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you