From You Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and have issued the customer a $20.00 gift card. The customer was...

pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

They did not deliver my product as was advertised and I was told I would be getting a refund on the 9th and I still haven't gotten my refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have spoken with our customer and have refunded the account in the full amount. We have also emailed our customer a twenty dollar gift card that can be used at any time. Please let us know if there is anything else we can do regarding this...

case. 
Thank you

This case has been completely resolved.  The customer confirmed her order was actually delivered to the recipient.  We extended her a $10.00 gift certificate for the confusion. The customer was pleased with this resolution. Please let us know if there is anything else we can do...

regarding this order.

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also sent out a complimentary arrangement to the recipient as an extended apology on behalf of our company. Please let us know if there is anything...

further we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifty dollar complimentary arrangement. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have also set up a future complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know...

if there is anything else we can do regarding this case.Thank you

I wanted to inform you that the complaint I made against From You Flowers, LLC has been resolved. The company has refunded my money and I am very grateful. Thank you very much for your help. It is appreciated

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this...

case.Sincerely,From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank...

you

I ordered flowers to be delivered 9/26/2016 - there website says for business they will deliver by 5pm - I waited to call 6:08 due to the time change for my daughter, they said they had a delivery conformation for before 5pm- I text my daughter, she went to everyone in the salon and no one received the flowers. She also went to nearby business to see if they dropped off there and no one received there either. I called back and they said they would try and get in touch with the flower shop, this was at 6:25 but they could not get a hold of anyone but they said they would keep trying and they would call me back. I then called at 6:49 and they still had not heard anything and she said the flower shop says closed and she would look into it. I then called this am on 9/27/2016 and they said again they would look into it and I said I wanted a refund and an explanation would be nice . In the meantime today my daughter got what somewhat was an interpretation of the flowers delivered to her but this is to late period. A lady called and I explained I wanted my money back and she told me to do this she would need to pick the flowers back up. I said fine go ahead. Just low class. not only did she not get her flowers on her birthday, the flower shop made a sad attempt to fix there mistake and now she has to pay but I want my money back due to I paid for the item to look a certain way and to be delivered on 9/26/2016 period

This case has been...

completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. As an extended apology the customers' recipient can keep the arrangement that was delivered with our compliments. The customer was agreeable to this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

We have tried to reach out to this customer several times via email and phone. We are unable to leave a voicemail for this customer and have not received a response recently through email.  We are considering this case closed. If the customer does contact us back we will be more than happy to...

resolve any further issue. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because:I have not received a receipt from the company. I verified my email address when I called. I also emailed the company asking for my receipt. What they are stating is false.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being sent to the recipient on behalf of our company. We have also emailed the customer a twenty-dollar gift card. Please let us know if there is...

anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and we have also issued a $20.00 gift certificate. The customer was...

pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.
Thank you

I ordered flowers as an advance gift for mother's day for my mom and requested it to be delivered on May 8 (little info: her only availability to be home is every friday and saturday due to work ) . The whole day had passed and still no deliveries and no updates even as a courtesy to me or my mother. The next day, I contacted the customer service and even talked to a supervisor telling me that it will be delivered May 9. Lo and behold, still nothing came! They really know how to ruin a special occasion.
After complaining, I got an email from explaining that non deliveries are not typical of their services. They even offered free delivery next Monday and Tuesday (which I dont get it why they insist to deliver on dates when the recipient is not home and obviously not mother's day anymore) and offered a discount code but providing any complimentary would not take back the wasted time of my mom. IF my mother knew that she waited for nothing, she and my father could have gone out to enjoy her special day.