From You Flowers

Revdex.com:
Thank you for helping get this resolved. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am currently still waiting for the reimbursement they did say it would take 1-3 business days for it to show. Today is the 3rd day so I will wait and see. The flowers were sent to my sister in law and I appreciate Robin from From You Flowers for helping me fix this situation.
Sincerely,
[redacted]

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order. We will be...

happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have spoken with our customer and confirmed the order was delivered successfully. We have also emailed our customer a twenty dollar gift card that can be used at anytime. The customer was very pleased with this resolution. Please let us know if there is...

anything else we can do regarding this order.Thank you

This case has been completely resolved. We have re delivered the product, along with a refund in the amount of $14.99. We have also emailed the customer a $20.00 gift card to use on a future order. Please let us know if there is anything else we can do regarding this case.
Thank you

I ordered a gift basket for my daughter, and paid extra for certain items. When she received it, it looked like something a 10 year old threw together. I contacted the company, and send a picture of what was received. Management promptly called me, were very apologetic, gave me a refund, and today my daughter received a very nice basket.
They rely on other companies, which can create issues, but they are willing to go above and beyond to make it right for their customers. I will definitely use them again.

This case has been completely resolved. We were able to get in contact with our customer to let him know this was a complaint against [redacted] not our company. We were able to provide him with the correct contact information. Please let us know if there is anything else we can do regarding this...

case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. We have made three deliveries to the recipient as well.  The issue was the product online and the recipe given to the filling florist differed and that is being corrected on the website.  The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Just  an added note - the complimentary arrangement was sent to my friend who never received the plant last May.   It was not sent to me. 
Sincerely,
[redacted]

This case has been completely been resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.Thank you

I accept.

They did not deliver my product as was advertised and I was told I would be getting a refund on the 9th and I still haven't gotten my refund

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $40.00 complimentary arrangement. We have also set up a future complimentary arrangement on behalf of our company to any recipient of her choice in the amount of $50.00. Please...

let us know if there is anything else we can do regarding this case.Thank you

I ordered a flower arrangement and paid for same day service. My order number is [redacted].
The flowers should have been delivered on 10/12/2014. My friend had just lost her dog,and I thought this might brighten her day a little to know we love her. I received and email from
From you flowers.com stating they did not send the flowers but could send them on 10/13/2014. That is three days late. They offered me a $10.00 credit to use on a different order.
Are you kidding! When I asked what happened they said the florist just did not have time and they called to tell me. I never received a phone call. I did however see my friend on Monday at work. I asked how she liked her flowers and she said they where nice. She never received them!!! And went out of her way to thank me for something she never got. She is a great friend and someone who deserved to get the flowers I bought and paid for. Very disappointed with your less than adequate costumer service. Don't order from this company, they just do not care.

This case has been completely resolved. We have called and emailed the customer several times and we have not heard a response back as of today. At this time we have made sure she has been refunded in full for the order We are also happy to send out a complimentary arrangement to any recipient of...

her choice when she is able to contact us back. Please let us know if there is anything else we can do regarding this case.

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]