Initial Business Response /* (1000, 8, 2014/12/15) */
A full refund has been issued to the original payment methodPlease contact*** to discuss this matter further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We are in receipt of Mr***’ feedback regarding the missing box of chocolates that was ordered to accompany his arrangement We have been in contact with Mr*** directly to advise that a full refund has been posted his payment method
Initial Business Response /* (1000, 5, 2015/05/19) */
We have spoken with our customer and resolved this to their satisfaction
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm willing to accept the company's
response because it gives me more sense of who they are from an integrity perspectiveThis may seem like something small on behalf to companies, but that is huge to customers/prospects because it lets' us know how much we really matter to a businessAlso helps improve the trust factor on my end
Initial Business Response /* (1000, 5, 2015/04/30) */
We have suppressed the customer's email address from our promotional email listThis may days to complete
Initial Consumer Rebuttal /* (2000, 7, 2015/05/02) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
I ordered flowers on the 6th for delivery on the 7th
I recieved an email on the 10th at am asking how the delivery went
No mention that they wanted me to make another selectionI log onto the FTD website and request to know the status of my deliveryIt has been days and my wife did not mention itthis is 5:pmThey call me minutes later and I missed the callThey send me two emails immediately telling me to swap my order
I call them back and the represenative says "We called you twice and sent you two emails." These are the same two emails they sent me after I inquired after my purchase
My issue is, why did it take them days and me contacting them first on an dollar purchase before I found out they were bailing on their end? Super disapointed in their response timeThey called quickly once I had pointed out my purchase was not delivered
The only saving grace is getting the refund was hassle free
In either case I am not using FTD again
We are in receipt of Mr*** concern regarding his recent experience. A full refund has been issued for one of his orders as it arrived late to his recipient due to circumstances outside of our control We have been in contact with Mr*** directly and confirmed that his
concerns have been resolved
We ordered online, got a call saying they could not deliver when promisedThey offered an upgrade to accommodate us, so we thought that at least we would get the free upgrade although they would be late As it turned out, the flowers were delivered by *** in a box The flowers were crushed, and wilted It looked as if they were thrown into a box with little care taken and instead of an upgrade it looked more like a downgrade We feel like we could have went to the grocery store and got a better arrangement than what was sent We were very embarrassed with the flowers as they were not represented the same way online We paid more than double of what a local florist would have charged and got a product worth about $ I would be very careful ordering an arrangement from this company We called customer service and complained about the whole experience Although we didn't ask for a refund, we thought that they would offer one since our experience was way less than promised AS it turns out, they apologized for the poor service, and that was all They did not offer any sort of refund So, if anyone is ordering from this company, you are taking a risk on your order being as expected
We are in receipt of Ms*** concern regarding the late delivery of her gift. We have confirmed that an upgraded arrangement was received by the recipient
sans-serif;"> We have reached out to Ms*** directly to confirm that her concerns have been resolved but have been unsuccessful in reaching her
Our customer paid with mixed tender, a *** voucher and the remaining balance on a credit cardFTD has credited all funds charged and we have reached out *** on our customer's behalf and requested they refund the amount paid to them as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
FTD's response was acceptable up until the point when the company wrote, "we are sorry the order didn't meet his expectations." I don't see how advertising and failing to manage subpar contracted florists in Hawaii resulting in flowers not being delivered on the same day, as promised, would meet anyone's expectations. The bottom line is FTD's lax business practices in abandoning oversight of its Hawaii florists is a matter of concern for anyone considering placing a same-day order with FTD for delivery in Hawaii. Recommend you think very carefully before trust FTD and its advertising
Sincerely,
*** ***
We are in receipt of Ms*** feedback about the non-delivery of the item orderedA full refund has been posted her payment method We have reached out to MsRichardson directly to confirm this resolution and received no response
We are in receipt of Ms***s concerns surrounding the late delivery of her arrangementA full refund has been issued to her payment method. We have spoken with Ms*** directly and confirmed that her concerns have been resolved
FTD’s Good As Gold Satisfaction Guarantee ensures customer satisfaction. We are in receipt of Mr***’s feedback about the damage that occurred in shipping his perishable product As a result, a full refund has been processed to Mr***’s account We have spoken
with Mr*** directly and confirmed that his concerns were resolved
We sincerely apologize for our customer’s experience. As part of FTD’s Good as Gold guarantee, we have issued a full refund and have sent an apology bouquet to their recipient
We are in receipt of Ms*** concern regarding her recent experience. A full refund has been issued to her payment method, in addition to a complimentary bouquet being sent for the recipient to enjoy
""> We have been in contact with Ms*** directly and confirmed that her concerns have been resolved
Complaint: ***
I am rejecting this response because: The business did not deliver mothers day flowers on mothers day Their customer service IVR refused to accept calls, they did not
follow up after email and web inquiries It took two additional phone calls to FTD to get them to admit that the flowers were not delivered The only option presented was to get a bouquet at the same value a week after mothers day That is NOT compensation for HORRENDOUS customer service I am so angry with their horrible service and lack of communication, a refund does not fix this issue
Sincerely,
*** ***
Initial Business Response /* (1000, 8, 2014/12/15) */
A full refund has been issued to the original payment methodPlease contact*** to discuss this matter further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We are in receipt of Mr***’ feedback regarding the missing box of chocolates that was ordered to accompany his arrangement We have been in contact with Mr*** directly to advise that a full refund has been posted his payment method
Initial Business Response /* (1000, 5, 2015/05/19) */
We have spoken with our customer and resolved this to their satisfaction
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm willing to accept the company's
response because it gives me more sense of who they are from an integrity perspectiveThis may seem like something small on behalf to companies, but that is huge to customers/prospects because it lets' us know how much we really matter to a businessAlso helps improve the trust factor on my end
Initial Business Response /* (1000, 5, 2015/04/30) */
We have suppressed the customer's email address from our promotional email listThis may days to complete
Initial Consumer Rebuttal /* (2000, 7, 2015/05/02) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
I ordered flowers on the 6th for delivery on the 7th
I recieved an email on the 10th at am asking how the delivery went
No mention that they wanted me to make another selectionI log onto the FTD website and request to know the status of my deliveryIt has been days and my wife did not mention itthis is 5:pmThey call me minutes later and I missed the callThey send me two emails immediately telling me to swap my order
I call them back and the represenative says "We called you twice and sent you two emails." These are the same two emails they sent me after I inquired after my purchase
My issue is, why did it take them days and me contacting them first on an dollar purchase before I found out they were bailing on their end? Super disapointed in their response timeThey called quickly once I had pointed out my purchase was not delivered
The only saving grace is getting the refund was hassle free
In either case I am not using FTD again
We are in receipt of Mr*** concern regarding his recent experience. A full refund has been issued for one of his orders as it arrived late to his recipient due to circumstances outside of our control We have been in contact with Mr*** directly and confirmed that his
concerns have been resolved
We ordered online, got a call saying they could not deliver when promisedThey offered an upgrade to accommodate us, so we thought that at least we would get the free upgrade although they would be late As it turned out, the flowers were delivered by *** in a box The flowers were crushed, and wilted It looked as if they were thrown into a box with little care taken and instead of an upgrade it looked more like a downgrade We feel like we could have went to the grocery store and got a better arrangement than what was sent We were very embarrassed with the flowers as they were not represented the same way online We paid more than double of what a local florist would have charged and got a product worth about $ I would be very careful ordering an arrangement from this company We called customer service and complained about the whole experience Although we didn't ask for a refund, we thought that they would offer one since our experience was way less than promised AS it turns out, they apologized for the poor service, and that was all They did not offer any sort of refund So, if anyone is ordering from this company, you are taking a risk on your order being as expected
We are in receipt of Ms*** concern regarding the late delivery of her gift. We have confirmed that an upgraded arrangement was received by the recipient
sans-serif;"> We have reached out to Ms*** directly to confirm that her concerns have been resolved but have been unsuccessful in reaching her
Our customer paid with mixed tender, a *** voucher and the remaining balance on a credit cardFTD has credited all funds charged and we have reached out *** on our customer's behalf and requested they refund the amount paid to them as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We have resolve this matter with our customer
Complaint: ***
I am rejecting this response because:
FTD's response was acceptable up until the point when the company wrote, "we are sorry the order didn't meet his expectations." I don't see how advertising and failing to manage subpar contracted florists in Hawaii resulting in flowers not being delivered on the same day, as promised, would meet anyone's expectations. The bottom line is FTD's lax business practices in abandoning oversight of its Hawaii florists is a matter of concern for anyone considering placing a same-day order with FTD for delivery in Hawaii. Recommend you think very carefully before trust FTD and its advertising
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/02/20) */
We have resolved this matter with our customer
We are in receipt of Ms*** feedback about the non-delivery of the item orderedA full refund has been posted her payment method We have reached out to MsRichardson directly to confirm this resolution and received no response
We are in receipt of Ms***s concerns surrounding the late delivery of her arrangementA full refund has been issued to her payment method. We have spoken with Ms*** directly and confirmed that her concerns have been resolved
FTD’s Good As Gold Satisfaction Guarantee ensures customer satisfaction. We are in receipt of Mr***’s feedback about the damage that occurred in shipping his perishable product As a result, a full refund has been processed to Mr***’s account We have spoken
with Mr*** directly and confirmed that his concerns were resolved
We sincerely apologize for our customer’s experience. As part of FTD’s Good as Gold guarantee, we have issued a full refund and have sent an apology bouquet to their recipient
We are in receipt of Ms*** concern regarding her recent experience. A full refund has been issued to her payment method, in addition to a complimentary bouquet being sent for the recipient to enjoy
""> We have been in contact with Ms*** directly and confirmed that her concerns have been resolved
Complaint: ***
I am rejecting this response because: The business did not deliver mothers day flowers on mothers day Their customer service IVR refused to accept calls, they did not
follow up after email and web inquiries It took two additional phone calls to FTD to get them to admit that the flowers were not delivered The only option presented was to get a bouquet at the same value a week after mothers day That is NOT compensation for HORRENDOUS customer service I am so angry with their horrible service and lack of communication, a refund does not fix this issue
Sincerely,
*** ***