I made the mistake of using FTD to deliver flowers to my mother for her birthdayAlthough the flowers arrived in good shape within the promised time frame, I have been receiving emails from them every day since I used the serviceFor the past two months I've received an average of three emails a day, with almost every day guaranteeing at least one and some days seeing up to fiveI have unsubscribed from their mailing list dozens of times to no availAs a result, I will NEVER use their services again and I will NEVER recommend them to anyone
We sincerely apologize for our customer’s experience. As part of FTD’s Good as Gold guarantee, we have issued a full refund and will have flowers delivered to the recipient
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
A full refund has been issued, we have attempted to reach our customer but have been unable to do so Please email ***@ftdi.com with any further questions
We are unable to locate an order with the information provided We have contacted the sender with no response Please contact ***@ftdi.com for further resolution
We are in receipt of Ms***'s feedback about the non-delivery of the item orderedA full refund has been posted to her payment method in addition to a complimentary arrangement being sent for the recipient to
enjoy We have been in contact with Ms*** directly to confirm this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11136704, and find that this resolution is satisfactory to me
Sincerely,
Nicholas ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/04/24) */
This matter has been resolved and the customer is satisfied with the resolutionFTD's "Good as Gold" day guarantee backs our commitment to delivering fresh, beautiful arrangements
We are in receipt of Mr***’s feedback about the non-delivery of his direct shipped item
"">Mr***’s credit card was refunded in full previouslyAfter speaking with him we are also having an arrangement sent out for his recipient to enjoy We have spoken with Mr*** directly and confirmed that his concerns were resolved
Initial Business Response /* (1000, 5, 2015/05/10) */
This matter has been resolved and the customer is satisfied with the resolutionFTD's "Good as Gold" day guarantee backs our commitment to delivering fresh, beautiful arrangements
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have also sent a letter to the corporate office regarding this and another compliant so that just refunding is not the full resolution for future customers Improvements with your system need to be madeThe full refund is appreciated.
Sincerely,
*** ***
We are in receipt of Ms*** feedback about the non-delivery of the item orderedA full refund has been posted her payment method We have reached out to MsRoberts directly to confirm this resolution and received no response
Initial Business Response /* (1000, 5, 2015/02/27) */
We have spoken with our customer and resolved this to their satisfaction
Initial Consumer Rebuttal /* (3000, 7, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They delivered
white roses after filing my complaintI wouldn't have ordered white roses for anythingThey are uglyThey promised to call my girl friend and apologize for all the non deliveriesThey didn'tThey are liars and cheatsThey have lost my business for good!
Final Business Response /* (4000, 9, 2015/03/11) */
Mr*** refuses to speak with us further regarding his concernA full refund has been issued and an apology bouquet deliveredPlease consider this matter closed
I made the mistake of using FTD to deliver flowers to my mother for her birthdayAlthough the flowers arrived in good shape within the promised time frame, I have been receiving emails from them every day since I used the serviceFor the past two months I've received an average of three emails a day, with almost every day guaranteeing at least one and some days seeing up to fiveI have unsubscribed from their mailing list dozens of times to no availAs a result, I will NEVER use their services again and I will NEVER recommend them to anyone
A full refund was issued to your original payment method on 5/
We sincerely apologize for our customer’s experience. As part of FTD’s Good as Gold guarantee, we have issued a full refund and will have flowers delivered to the recipient
We consider this matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
A full refund has been issued, we have attempted to reach our customer but have been unable to do so Please email ***@ftdi.com with any further questions
We are unable to locate an order with the information provided We have contacted the sender with no response Please contact ***@ftdi.com for further resolution
We are in receipt of Ms***'s feedback about the non-delivery of the item orderedA full refund has been posted to her payment method in addition to a complimentary arrangement being sent for the recipient to
enjoy We have been in contact with Ms*** directly to confirm this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11136704, and find that this resolution is satisfactory to me
Sincerely,
Nicholas ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/04/24) */
This matter has been resolved and the customer is satisfied with the resolutionFTD's "Good as Gold" day guarantee backs our commitment to delivering fresh, beautiful arrangements
We are in receipt of Mr***’s feedback about the non-delivery of his direct shipped item
"">Mr***’s credit card was refunded in full previouslyAfter speaking with him we are also having an arrangement sent out for his recipient to enjoy We have spoken with Mr*** directly and confirmed that his concerns were resolved
Initial Business Response /* (1000, 5, 2015/05/10) */
This matter has been resolved and the customer is satisfied with the resolutionFTD's "Good as Gold" day guarantee backs our commitment to delivering fresh, beautiful arrangements
Initial Business Response /* (1000, 5, 2014/05/22) */
This has been resolved
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have also sent a letter to the corporate office regarding this and another compliant so that just refunding is not the full resolution for future customers Improvements with your system need to be madeThe full refund is appreciated.
Sincerely,
*** ***
We are in receipt of Ms*** feedback about the non-delivery of the item orderedA full refund has been posted her payment method We have reached out to MsRoberts directly to confirm this resolution and received no response
Initial Business Response /* (1000, 5, 2015/02/27) */
We have spoken with our customer and resolved this to their satisfaction
Initial Consumer Rebuttal /* (3000, 7, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They delivered
white roses after filing my complaintI wouldn't have ordered white roses for anythingThey are uglyThey promised to call my girl friend and apologize for all the non deliveriesThey didn'tThey are liars and cheatsThey have lost my business for good!
Final Business Response /* (4000, 9, 2015/03/11) */
Mr*** refuses to speak with us further regarding his concernA full refund has been issued and an apology bouquet deliveredPlease consider this matter closed