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FTD Companies, Inc.

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FTD Companies, Inc. Reviews (567)

We sincerely apologize for our customer's recent experience. We have arranged for a delivery to the recipient at this time.

We sincerely apologize for our customer’s experience.  As part of FTD’s Good as Gold guarantee, we have extended an offer of a complimentary arrangement at a time of the customer's choosing.

Initial Business Response /* (1000, 8, 2014/12/15) */
We have resolved this matter with our customer.

Complaint: 10960467
I am rejecting this response because: The website has not been update and FTD is still charging people more than the price that you are asked to confirm when you put in your credit card...

information.  I was able to cancel this through my bank, but that doesn't mean that FTD isn't ripping off other clients.  Please warn potential customers. 
Sincerely,
Teresa [redacted]

I ordered the flowers as well as a box of chocolates totaling to around $100 ahead of time to be delivered on February 14th. The company is just a bunch of scammers, who have NO customer service and dont know how to operate their business. A courier made a delivery to the hospital without reading a delivery label, called me and said that gift has been delivered straight into the person's hands. When I called my mom, she didnt have anything delivered. I called back to company and first they tell me that courier didnt talk to anyone and that flowers have been delivered. A couple minutes later, the same customer service guy tells me that flowers have not left the florist shop yet, and that they will only deliver them after 15th, as they have too many orders for today. I've read reviews on them before, and they are all lies. The positive reviews are clearly written by their employees, supporting the business that should be shut down for ripping people off money. NEVER trust to buy anything for your significant other through these scammers. The courier and the rest of customer service are a bunch of liars and illiterate people. I regret making the choice, and hope that no one makes that mistake. STAY AWAY FROM THEM!!! The worst! Constantly on hold, and do not stick to the delivery policies. If you want your gift to be delivered a month later, they are the people to go through. LIARS!!!!

Initial Business Response /* (1000, 5, 2015/09/14) */
We have resolved this matter with our customer.

We sincerely apologize for our customer’s recent experience, and have posted a full refund.

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