ABSOLUTELY ATROCIOUS AND DISGUSTING COMPANY I ORDER FLOWERS FOR MY WIFE'S BIRTHDAY THEY HAD TO MAKE A SUBSTITUTION, BUT "NEVER" CALLED I JUST HAPPENED TO CHECK MY EMAIL TO SEE THAT WAS HAPPENING THE FLOWERS RECEIVED "DIED" DAYS LATERMADE REPEATED ATTEMPTS TO RECTIFY AND WAS TOLD SEVERAL TIMES THEY WILL CALL THEIR LOCAL FLORIST TO RE-DELIVERWHICH NEVER HAPPENEDSO THEY BASICALLY STOLE MY MONEY I HAVE KEPT ALL OF THEIR EMAILS, SO THEY CANNOT LIE THEY TRIED THE DAY LIMIT GARBAGE, I CALLED WITHIN THAT PERIOD AND IT NEVER GOT RECTIFIED
FTD guarantees fresh, beautiful floral arrangements and plants that will last at least seven days In line with FTD’s Good As Gold Guarantee we have refunded Mr*** in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Anna ***
I ordered flowers on Friday to be delivered on Saturday to the funeral home for a family friends visitation + funeral (which took place on Sunday and Monday respectfully)FTD contacted me on Tuesday to inform me that the flowers were not delivered due to a "system error out of our control"I asked FTD to deliver the flowers on Tuesday but they could not due to privacy concerns
I received a full refund on Wednesday without a written apology It is absolutely unacceptable that FTD did not contact me over the weekend to inform me of potential delivery issues so I could correct them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, I am very pleased with the response from the company! I will do business with them again
*** ***
The person called me back several times and made things right. She was polite and professional. All is good now.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
11140380, and find that this resolution is satisfactory to me
Sincerely,
Anna ***
We are in receipt of Ms***’s feedback. While our local florist documented successful delivery to the cemetery, the customer has notified us that the bouquet was not present
"">As a result, a full refund was posted to the customer’s account. As a goodwill gesture, we have provided a complimentary bouquet. We spoke with Ms*** directly and she has indicated she is satisfied with the resolution
FTD guarantees fresh, beautiful floral arrangements and plants that will last at least seven days In line with FTD’s Good As Gold Guarantee we have refunded Ms*** in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Stacy *** Thank you so much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am sorry it had to take a complaint
to Revdex.com to finally get this resolved. FTD has always been a very good company to deal with
Sincerely,
*** ***
I made an online order on May 2nd for flowers to be delivered on the 5th, there was a delivery charge of placed on my billI received an e-mail the evening of the 6th stating that the flowers were delivered on schedule but did not actually arrive until the morning of the 7thThe flowers were dying and slimyI sent e-mails and did not get an answerI would never recommend or use FTD ever again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, I am very pleased with the response
from the company! I will do business with them again
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
The flowers they have online and what they deliver and not comparable! Very disappointed! Called customer service and they were no help they stated whoever the florist was they used must have not had the flowers I orderedTerrible!!! I spent a good amount on an arrangement to have the recipient received an arrangement that looked cheap and the flowers were dying!
This has been resolved
We have suppressed the customer's email address from our promotional emails
ABSOLUTELY ATROCIOUS AND DISGUSTING COMPANY I ORDER FLOWERS FOR MY WIFE'S BIRTHDAY THEY HAD TO MAKE A SUBSTITUTION, BUT "NEVER" CALLED I JUST HAPPENED TO CHECK MY EMAIL TO SEE THAT WAS HAPPENING THE FLOWERS RECEIVED "DIED" DAYS LATERMADE REPEATED ATTEMPTS TO RECTIFY AND WAS TOLD SEVERAL TIMES THEY WILL CALL THEIR LOCAL FLORIST TO RE-DELIVERWHICH NEVER HAPPENEDSO THEY BASICALLY STOLE MY MONEY I HAVE KEPT ALL OF THEIR EMAILS, SO THEY CANNOT LIE THEY TRIED THE DAY LIMIT GARBAGE, I CALLED WITHIN THAT PERIOD AND IT NEVER GOT RECTIFIED
FTD guarantees fresh, beautiful floral arrangements and plants that will last at least seven days In line with FTD’s Good As Gold Guarantee we have refunded Mr*** in full
We sincerely apologize for our customer's experience and have arranged to have miles posted to her account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Anna ***
I ordered flowers on Friday to be delivered on Saturday to the funeral home for a family friends visitation + funeral (which took place on Sunday and Monday respectfully)FTD contacted me on Tuesday to inform me that the flowers were not delivered due to a "system error out of our control"I asked FTD to deliver the flowers on Tuesday but they could not due to privacy concerns
I received a full refund on Wednesday without a written apology It is absolutely unacceptable that FTD did not contact me over the weekend to inform me of potential delivery issues so I could correct them
Please contact ***@ftdi.com for further resolution and discussion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, I am very pleased with the response from the company! I will do business with them again
*** ***
The person called me back several times and made things right. She was polite and professional. All is good now.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
11140380, and find that this resolution is satisfactory to me
Sincerely,
Anna ***
We are in receipt of Ms***’s feedback. While our local florist documented successful delivery to the cemetery, the customer has notified us that the bouquet was not present
"">As a result, a full refund was posted to the customer’s account. As a goodwill gesture, we have provided a complimentary bouquet. We spoke with Ms*** directly and she has indicated she is satisfied with the resolution
Please contact s
@ftdi.com for further resolution We have attempted to reach you by phone and email
FTD guarantees fresh, beautiful floral arrangements and plants that will last at least seven days In line with FTD’s Good As Gold Guarantee we have refunded Ms*** in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Stacy *** Thank you so much
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am sorry it had to take a complaint
to Revdex.com to finally get this resolved. FTD has always been a very good company to deal with
Sincerely,
*** ***
I made an online order on May 2nd for flowers to be delivered on the 5th, there was a delivery charge of placed on my billI received an e-mail the evening of the 6th stating that the flowers were delivered on schedule but did not actually arrive until the morning of the 7thThe flowers were dying and slimyI sent e-mails and did not get an answerI would never recommend or use FTD ever again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, I am very pleased with the response
from the company! I will do business with them again
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/02/20) */
This has been resolved
The flowers they have online and what they deliver and not comparable! Very disappointed! Called customer service and they were no help they stated whoever the florist was they used must have not had the flowers I orderedTerrible!!! I spent a good amount on an arrangement to have the recipient received an arrangement that looked cheap and the flowers were dying!