Fumfie

Hello,We have been in contact with [redacted] and are working to get this resolved as soon as possible [redacted] will also be compensated for the delay.Best Regards,Fumfie Home Appliances

Hello [redacted] We apologize for the inconvenience as we strive to make each customers experience a great oneThe product had shipped out and there are times when the trucking company loses or misplaces the appliance that was shippedThe trucking company ships trailers for not only our company but several other companies as wellWith the trucking company not wanting to take blame, they may say "theyre truck broke down" or " the company has not released it to them"This is unfortunate and we are taking the necessary steps to ensure our customers receive the best experience possibleWhen our Billing Department went ahead to refund the account, they received notification that a dispute/chargeback was left by the customerUnfortunately when a dispute/chargeback is left, the funds are already removed from our accountWe always make it a point to compensate a customer anytime they have not had a great experienceWe consider this matter resolved Best Regards, Fumfie Home Appliances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Fumfie has not contacted me once regarding this matter I have had to continually contact them and I keep hearing excuses and delays Today's excuse/delay was telling me that the SECOND check that was issued to me (that I have not received after a week and a half) cannot be cancelled until the end of next week and at that point they can issue me a THIRD check with a tracking number So, now I have to call the customer service rep yet again next [redacted] so that this will happen, as I am certain by now that I will not receive the second check they supposedly sent me I have confirmed with them the address, to which they are sending the checks, and there is no reason that they should not be delivered to me if they were indeed sent In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Legally the FINE PRINT may have made me accountable according to them, which I feel is ethically WRONGAgain, I did not initiate the signature release online and have not been able to figure out how it happened(possibly a hack or fraud I feel)And if it is so easy to release the signature online, the liability shouldn't be so easily released onto meAccidents happen so easily, and again I DID NOT RELEASE THAT SIGNATURE, but I was aware of the signature release service, but had NO idea it was possible for it to release liability on a person - how absurd! Again, maybe they think they have me on legalities, but this is ethically wrong to do to me as the customerThey wont even attempt to work with meI did not even get to pick my delivery serviceHow can I be sold a product, and then through a VERY unfortunate situation which was no fault of my own, lose $2,and be told its neither company's problem? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This customers ordered a productThey did not test the product out before purchasing itThe manufacturers specifications, documentation and marketing material are all specific and fact basedThe customer is entitled to have their own opinion on the product they purchasedIf they have buyers remorse, that is acceptable as wellHowever the company policies, were valid and do govern the terms of the saleThe product was not defective and the customer received exactly what it is that was orderedcustomer had buyers remorse and changed their mind about the product they wantThe return policies are specific, the product was returned and was treated as a standard return

Hello,We will be contacting [redacted] Tomorrow to discuss some other options regarding the refundNormally our standard procedure is to issue a check via ***Best Regards,Fumfie Home Appliances

Hello, [redacted] placed his order on Normally once an order is processed and a customer decides to cancel, if Fumfie is not late on shipment, a 3% merchant service fee is chargedWe waived the 3% fee for [redacted] The order has been refunded and the details of the refund have been automatically emailed to [redacted] We also would love to compensate [redacted] for the way this has transpired, as we look forward to doing business with [redacted] in the near futureWe consider this matter resolved Best Regards, Fumfie Home Appliances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The merchant's response towards the issue is totally baseless and wrongFirstly, they advertised incorrectly and they make sure that their website does not show where the warranty is fromThey tell it only after the order has been acceptedIf you look at their website, their website does not even tell that the products are NOT GENUINEThey try to trick the people by not telling all these and keeping all the facts As far as the Credit Card Dispute is concerned: I obviously filed a complaint to the credit card since they said they will not be giving me back my money during my 1st call which was on April [redacted] , This should not be a reason for Fumfie not to return me back my Hard Earned Money They should obviously learn to earn money Fair and Square and not play with people fraudulently Their rating on Revdex.com is AEven after so many complaints from ConsumersThey should obviously be demoted to B- or even C- Thanks and Regards [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] , It was a pleasure speaking with you and I am happy to know that we were able to resolve the matter for youPlease remember to contact me directly once you have both the refrigerator and range serial number's so I can setup your free warranties as compensationWe always make it our business to make sure our customers are completely satisfiedAlthough it cost us more to do, we shipped the range on its own at no extra charge, while the customer agreed to wait for the refrigeratorMost companies out there would not even consider shipping one piece at a timeWe have since refunded the customer and provided compensationWe consider this matter resolved Best Regards, Fumfie Home Appliances

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet been contacted by Fumfie through either email or by phone to resolve the issue nor have I received a check for the refund amount.Email: [redacted] Phone: ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] , It was a pleasure speaking to you a few minutes ago and I am happy to know that this matter has been resolvedAs per our conversation, the unit has arrived from our secondary source and will be shipped to you tomorrowPlease contact us once you receive delivery so we can set you up with the compensation discussedWe truly appreciate your patience and will go above and beyond to make our customers happyWe consider this matter closed Best Regards, Fumfie Home Appliances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I thank you for your efforts to help me with this matter As of todaythe refund does not show up on my credit card account I will check again in a day or two I believe that you should investigate the [redacted] site as they are advertising items at a price that cannot be delivered I am not a lawyer, but this looks like advertising to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The policies and protocols that Fumfie, DJI and every other product manufacturer have instituted were done so with the intent of creating a step by step process for everyone to follow in order to have their problem handled efficiently and effectivelyWe are extremely sorry that you fel this unhappy in following the necessary and required steps needed to get your DJI looked at, worked on or replacedDespite your unhappiness, we do thank you for following DJI's RMA protocols

I purchased a camera lens that was advertised as newThe lens did arrived, but it was not in the original packaging I have seen the product in other stores, it lack the traditional packaging info, instructions, warranty, product registration, etc I feel that this company is advertising and selling products that have either been returned, bought used, or aquiered illegally

This customer when on the phone with us stated that their product is defective and they do not want to return the claimed "defective unit"The customer only wants us to ship a new product to himThis product was ordered from us years ago, the customer also placed an order for an *** TX-NRA/V Home Theater Receiver and an extended warrantyThis warranty claim needs to submitted directly with the warranty company, not to fumfie.com.We would be able to take the product back, inspect it for defect and get the product repaired or replaced under the manufacturers warranty terms, however the product would need to first be returned to usEither way, no matter the customer go through fumfie.com or [redacted] , as stated above, the customer is unwilling to return anything for inspection and repair/replacementPlease return the product first and we can proceed with the warranty repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Like I said, I already understand the legalities of thisMy point is that, this signature release was not my fault, and I am upset about the fact that after all the money I have spent, neither Fumfie or [redacted] care about anything but the legalities of the situationThis is a unique scenario where I was not responsible for making the signature release but because it is my account I am being held liableAgain, I understand the legalities, but was hoping for compassion from either company, to see my situation, understand it is very unfortunate and be able to help prevent a small business owner from suffering such a terrible lossMy losses from this extend beyond the cost of the product - I am losing clients as we speak because of thisI just don't feel it is right, whether it is in the fine print or not, to not hold your company more accountable for safe delivery of the product you are sellingSituations are going to happen, and GOOD CUSTOMER SERVICE is going outside the bounds of what you are liable for to help out your customer and ensure that if ever a unique and unfortunate situation like this arises, they can count on you to help them out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

$was paid for the [redacted] TX-NRA/V Home Theater Receiver which the customer has owned and used this product for the past and a half years.If the customer wants to submit his [redacted] TX-NRin and claim warranty coverage then he can do so, but he will need to return the claimed defective unit back to us for inspectionIf the product can not be repaired then it would be replaced, by the warranty company with a factory refurbished unitWe will not send this customer a box or pay for return shipping of the claimed defective receiverWe will not replace the claimed defective receiver with a new one.Now, and a half years after the original purpose, the customer is asking about buying a new receiverThe customer can purchase the [redacted] vfor $400, the vfor $or the vfor $?We will not sell the customer a new receiver for the price difference between a new receiver and the original price he paid for a now, and a half years old receiverWe will only accept a wire transfer or a certified/bank check for a new receiver if he wants to pay for oneThis is all that can be doneThere are no other optionsThe customer is requesting too much and their requests can not be metIf these options are not acceptable than we are sorryPlease consider this case closed

Dear Valued Customer,Fumfie.com is a consumer electronics online web store which only sells consumer electronicsFumfie.com conducts all business activities out of our office located at [redacted] ***Fumfie.com does not sell any major home appliancesIn June 2014, Fumfie.com was approached by [redacted] ***, a major home appliance retailer, whose interests were to open up a separate appliance website under the brand of Fumfie.comAn agreement was made and a new subdomain was created on a separate server operating as a standalone unit, separate from the Fumfie.com website https:// [redacted] was the name of this website and [redacted] is the entity who coordinates all business activities related to the [redacted] web site and is located at [redacted] ###-###-####.Unfortunately, it was brought to our attention that [redacted] has not been meeting customer expectationsWe have also been receiving a higher number of calls to our office relating to the [redacted] web siteHowever we are unable to assist these customers because [redacted] is a different website and Fumfie.com does not have access to [redacted] ’s systemJust because we cannot access their system, we did have ability to access and control the subdomainWe have since removed permissions allowing [redacted] to charge orders coming in from the [redacted] web site [redacted] was charging all orders through their own credit card processing terminal, but is no longer putting through any chargesFumfie.com does not have access to [redacted] ***’s credit card processing terminal and because of this Fumfie.com is not able to refund [redacted] their ordersFumfie.com has severed all ties with [redacted] The [redacted] web site is no longer activeTo show our appreciation for your patience and as a gesture of good will for the inconvenience experienced we are willing to issue a $store credit towards the purchase of product accessories from the Fumfie.com consumer electronics websiteFor the interim, for answers to all inquiries related to a major home appliance orders please forward your correspondence to [redacted] whose information was listed above.Any questions please feel free to contact me with any questions you might have.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received a check that was promised to be mailed on February **, by email from [redacted] at 10:am (see below)I was called yesterday by "***" who still had not processed a refundI have also turned the company into the New York state consumer protection agency and have filed a fraud claim w/ *** From: " [redacted] ." < [redacted] > To: " [redacted] " < [redacted] Sent: [redacted] Subject: Re: [redacted] Refund Status [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our dear valued customer, First and foremost, we wish to express that we are really sorry to hear you feel this way about our companyHere at Fumfie.com, we strive to ensure that all of our customers are satisfied with their shopping experience and after-sale customer serviceWe have strict return policies surrounding any remote controlled quadcopter equipment, yet we try to make exceptions for such policies on a case by case basisThe details on your order suggest that the original purchase with order number [redacted] was submitted on The delivery of this purchase was guaranteed within 6-business daysThis purchase was delivered by [redacted] on On 07/07, we received a first call concerning this purchaseThe call stated that this product arrived with broken seals and was defective out of the boxWhen we ran the serial number in our system, it showed that this DJI drone was never shipped to anyone else beforeDespite the contradicting information, we provided you with a return authorizationOnce the package came back, it was thoroughly tested and inspectedOur technicians concluded that your battery was indeed defectiveAt that time, we provided you with a brand new original DJI battery as a replacement for the defective oneAdditionally, we found that the craft had some visible wear and tearIn light of this finding, we were not able to process a replacement for youInstead, your drone was cleaned and shipped back to you It appears that throughout the entire process, you were not willing to work with any of our support staffWe are sorry that we were not able to accommodate you to your complete satisfactionAs a result, we wish to provide you with a $credit towards your next purchase with accessories Sincerely, Fumfie.com