Fumfie

Hello *** ***,We sent *** *** an email the day his order was placed in our systemWe continued trying to reach the customer both by telephone and email for several days but did not receive any responsesWe ended up reaching the customer on December ***, where we then explained the
remote location feeWe do state in our shipping terms that in certain areas, a remote shipping fee may be chargedWe spoke with the customer and offered to splitt the ship fee to make sure they were satisfied but customer declinedAfter the customer declined, they proceeded with cancelling the order.Best Regards,Fumfie Home Appliances

Every product we sell is covered under manufacturers warranty, as specified on our siteIf this customer didn't get a warranty card in the box that doesn't mean they will no be covered under manufacturers warrantyThey can register the product on line or via telephone with canon directlyDid this customer not get a warranty card in their box, so they assumed it was not covered and now made up claims against usSo did the customer in fact actually receive the correct product, but because of a assumption than out of anger, claim we shipped them a coffee mug insteadWhy else would this customer claim we sell grey market products unless they experienced first hand receiving something that was grey marketIf they are relying on hearsay than they are spreading these unfounded claims which are libelous and slanderous statementsThere is no reason for us to take a coffee mug from this customer since we shipped out a lens, so we are not going to take something back that is not what we shipped outThe only way this customer might have received something different than what was shipped out would be if a ups rep who handled the package opened it and swapped out the inside, and that's what the claim was forThis customer needed to keep the original box it was shipped in for ups to inspectBut the customer still does not want to comply with our request from them in order to help them outThis case is in the credit card companies hands and they will be ruling on thisThere is nothing further that we can do for this customer via the Revdex.comPlease close this case

Hello,When a dispute is left, the funds are already removed from our accountWe apologize for any inconvenience *** *** has gone through and consider this matter now closed.Best Regards,Fumfie Home Appliances

Hello,When we had planned on issuing the refund, we received a notification that a dispute has been leftThe customer received cancellation confirmation by our company on 11/**/The customer wrote in his review that he had disputed the charge and the review was posted by the customer on 11/*/14, which was days prior to the order being cancelledWhen a dispute is left, the funds are already taken from our accountThe delay which occured was unfortunate and our goal is to make sure all of our customers are completely satisifedEvery transaction may not always be perfect but we will always go above and beyond to make our customers happyWe ship hundreds and sometimes thousands of orders each week and to have even a few unsatisfied customers is upsetting to our company, even though that is a small percentage of all the happy customers we do have*** *** disputed the charge days before his order was cancelledWe now consider this matter resolved.Best Regards,Fumfie Home Appliances

we can not take responsibilities for our customers skipping over an not reading the policies that they agreed to by placing their order with usthis order was never charged and payment never went throughTherefor a contract for sale was never a completedPlease consider this case closedIf customer would like to complete their order as our policies state insurance is a required charge on large items shipped via freight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The matter is resolved since they finally provided a full refund AFTER promising such a refund but only AFTER filing with the Revdex.com Their response is a lie I did not call and ask that the item be delivered in two days I called as I had not received a confirmation email about my order, as was also part of their terms and conditions I asked "when" they would deliver, and they told me it would take days in order to "process" the order I told them to cancel the order then and there, as I knew I could get one delivered sooner
Their sales practices are a joke
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The range unit was delivered in a damaged box The deliverymen assured me the damage was to the box only, and that the range inside was fine and had NOT been dropped It was 11:at night by the time the deliverymen finally got to my house (third try and third day I had to take off work.) I took photos of the damaged box Due to construction delays beyond my control, the still-crated range was put into storage.When it was opened, it was discovered that the deliverymen had lied The range was NOT fine It had been dropped The front of the "new" range is buckled inI sent all my photos to Fumfie Fumfie was well aware of all the delivery issues with this unit They have photos of the marked damage to the unopened box I purchased a new unit I received a damaged one The complaint has NOT been resolved The matter is NOT closed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hello *** ***,
We do apologize for any inconvenience *** *** has gone through and our goal is to make sure all of our customers are completely satisfiedWe have spoken to *** this past week and informed him that his refund would be taken care of by 5/**/We kept our
promise and refunded *** *** on Friday 5/**/*** ***'s refund transaction id is #***We consider this matter closed, and we hope that *** *** will give us a second chance in the future to show him the company we truly are
Best Regards,
Fumfie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Not resolved because we asked for a refund and return of the refrigerator after the absurd time period they have taken to respondIn fact, I believe they would have not ever sent the door had we not contacted the Revdex.com Obviously, Fumfie has no intention of honoring our wishes Even worse, the replacement door was delivered to our house on March ** It was delivered an hour later than what was scheduled and caused major chaos for getting children to school The crew didn't know how to change out the door after trying for mins The old door had to be reinstalled and the new door was returned to the box and left in my kitchen I was told to make yet another call to Fumfie to schedule a service person to come out and change the doorDid Fumfie not know that the delivery crew wouldn't know how to change out the door? How is this? A skeleton door was sent so all the parts off the old door would have to be removed and placed on the new door My frustration level has exceeded the limitThe new door remains in my kitchen and I will have to make more calls to arrange this service callI have lost count of the number of calls placed since this began Once again, I am asking that all of it, old and new, be picked up from my house and my account credited This is the most pitiful excuse of customer service I have ever encountered in my entire life
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Dear Valued Customer,We have carefully reviewed the history of your orderThe
records that we have, indicate that this purchase was placed on our website on 03.**
The tracking information for your purchase shows that your delivery was made on
04.**Notes on the initial
order #*** show that our customer contacted
us on 05.**to report a defect which occurred with their cameraAt this
point, the camera was in their possession for over days, which is why their
return no longer qualified for a refundOur standard return policy reads that
a refund can only be issued for any goods that were returned within a day
period after delivery has occurredDespite this, we fulfilled our obligation
and agreed to facilitate this camera for serviceYour camera was returned to
our facility on 5.**It was thoroughly inspected and it was discovered
that your Nikon Dwas defectiveAs a result, we forwarded your unit for
serviceOn 6.**.2015, we have received your Nikon Dfrom the service facility
The camera was tested by a certified technician and it was concluded that it
was operating up to manufacturer specificationsThe camera was not
auto-cropping images, nor was it overexposing images any longerAs a result, the
camera was sent back to our customer at no cost to them, on 06.**On 7.**.2015, which was over a month after the initial
complaint was resolved, we received another inquiry concerning this camera body
The camera was returned back to our facility on 07.**The complaint
indicated that the camera body was auto-cropping the format from DX to FXOur
technicians dedicated over days to inspect and test this cameraThey were
adamant about resolving the matter for our valued customerDespite their
efforts, they did not find any defects with this cameraThis indicated that
the camera was fully functional and operated up to manufacturer specifications
The option to change auto cropping settings is described within the Nikon D
manual, on page Since the customer returned only the camera body in used
condition, without any vital components such as: battery, charger, lens,
interface cables, or power cords; the camera was sent back to the customer on 08.**
We informed the customer that the camera was operating as expectedWe were sorry to hear that our customer was not completely
satisfied with the service they received, despite our numerous attempts to
resolve the matter at handOn 10.**.2015, we received another complaint from
our valued customerThey informed us that their concern was never addressed
This contradicted the information we have noted on their order history. The customer demanded a full refund for the
transactionUnfortunately, we cannot provide a full refund for any transaction
that is almost months oldAdditionally, the time our customer has had their
order in possession would imply that the entire package is now in used
conditionFurthermore, it was concluded that the camera is fully functional
the last time it was sent back to usThe customer refused any resolution we were
willing to provide in hopes of bringing the matter to a closeWe offered to
inspect the camera once again and facilitate it for a repair if necessary, the
customer declinedWe informed the customer that we cannot provide them with a
full refund for this package and offered them a payment of the current market
value in the camera’s current condition, the customer declinedBoth offers
still standIf our valued customer wishes for us to buy back the goods, we can
offer $for the camera body, assuming it is returned with all standard
accessories that were included when the customer received itIf they wish to
return the entire package, we are willing to provide them with up to $
for these goods
Thank you
Fumfie Staff

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved beI cannot agree Fumfie has addressed my concerns because Ihave neither received any of the goods I ordered over two months ago nor receiveda shipment date. In fact, I cannotidentify a single action taken by Fumfie to resolve my complaint. It’s been more of the same, i.eFumfie doesn’tknow when the order will ship. I thinkFumfie responds to Revdex.com complaints with stock language in order to maintaintheir rating while not truly working to resolve the issue.Since the original complaint, I canceled the order for thestove leaving the fridge and dishwasher which I was told weeks ago Fumfie hasin stock. About three weeks ago, Fumfietold me they were going to ship just the fridge and dishwasher and on the dayit was to go out, emailed me to state it was not shipped as the order wasincomplete. Now, it’s been about a weeksince the stove was canceled and Fumfie still doesn’t know when the remainingitems will ship. I was told yesterdaythat the items would ship today. Icalled today and was told they did not ship it. This is Fumfie’s pattern of behavior.Fumfie acts like the shipping is entirely out of theircontrol. I ended up ordering the samemodel of stove from a different store and was immediately told the shipmentdate which is four days after ordering. This is the stove which Fumfie couldn’t find for over two months.Something suspicious is going on with Fumfie. In the most recent call with my wife, thecustomer service representative repeatedly asked us to cancel our order. I’ve been reluctant to do so because of thedifficulty folks have had in getting their money back and the principle of thematter. Also, some of their associateshave contacted me from gmail addresses not corporate email accounts. They don’t issue email confirmations fororders. I reported Fumfie to the FederalTrade Commission for violation of the Mail, Internet, or Telephone MerchandiseRule for failing to ever provide a delivery date for a purchase made over two monthsago and for operating in bad faith when they sold me goods they did not haveand could not reasonably expect to get (thus the two month wait and still nodelivery). I provided Fumfie with theFTC business guide to the Rule and pointed out their violations last week. I request the Revdex.com disbar Fumfie and passthese complaints to the FTC to pursue civil violations and fines. re]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Your order came in on May ***, You had agreed to purchase additional accessoriesThe charge was attempted twice on the ***, as shown here:
Amount of $
at
*** *** ***
*** *** *** *** *** *** ***
***
*** *** ***
*** *** * *** *** ** ***
*** *** * *** ***
Amount of $
at
*** *** ***
*** *** *** *** *** *** *** ***
*** *** ***
*** *** * *** *** ** ***
*** *** * *** ***
Then again on the ***:
Amount of $
at
*** *** ***
*** *** *** *** *** *** *** ***
*** *** ***
*** *** * *** *** ** ***
*** *** * *** ***
You had sent your email to cancel on the ***, I do see your email, however we were backed up with emails and did not get to it until after you had cancelled the order with James, your salesman on the ***That is why we had attempted to put the charge through again on the ***Sorry, this was an honest mistake, we are not sure why you don't believe us that we attempted to charge you but your card did not go throughIf your card company did not show a charge attempted to be made, then most likely the card number was entered in wrong at the time of purchaseNot sure why you do not trust us
You also received an email when you had cancelled the order, showing the order had been cancelled
To verify for you, this order is still cancelled and was never charged

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have been told that numerous times and nobody ever calls back or follows up This process started months ago and we have lost faith in the company We would like them to refund our money and come pick up the product
Sincerely,
***

Fumfie.com
is a consumer electronics online web store which only sells consumer
electronicsFumfie.com conducts all business
activities out of our office
located at *** *** *** *** *** *** *** *** ** ***Fumfie.com does not sell any major home appliances
In June 2014,
Fumfie.com was approached by *** ***, a major home appliance retailer, whose interests were
to open up a separate appliance website under the brand of Fumfie.comAn
agreement was made and a new subdomain was created on a separate server
operating as a standalone unit, separate from the Fumfie.com website *** was the
name of this website and *** *** is the entity who coordinates all business activities related to the
*** web site and is located at *** *** *** *** ** *** ###-###-####
Unfortunately, it
was brought to our attention that *** *** was not meeting customer
expectationsWe also received numerous calls regarding the
*** web site, however we are unable to assist these customers
because *** is a different website then ours and we do not
have access to the *** system*** *** has been unwilling
to help whenever we attempt to intervene on a customer’s behalf, so Fumfie.com
decided to sever all ties with *** *** and discontinued the subdomain and
server which was opened specifically for themNow the *** web
site is no longer active
Regarding the customer’s
request for a refund, *** *** charged all orders through their own credit
card processing terminal and Fumfie.com does not have access to *** ***’s
credit card processing terminalFor that reason Fumfie.com is not able to
refund *** their ordersWhat we would advise the consumer to
do is contact their credit card company and initiate a chargeback of the funds
they used to pay for the appliances which were ordered
To show our
appreciation for your patience and as a gesture of good will for the
inconvenience experienced we are willing to issue the customer a $store
credit towards the purchase of product accessories from the Fumfie.com consumer
electronics websiteFor the interim, for answers to all inquiries related to a
major home appliance orders please forward all correspondence to *** ***
whose information was listed above
Any
questions please feel free to contact me with any questions you might have
Sincerely,
*** ***
***
###-###-####

Fumfie.com is a consumer electronics
online web
store which only sells consumer electronicsFumfie.com conducts all
business activities out of our office located at *** *** *** *** *** *** *** *** ** ***Fumfie.com does not sell any major
home appliances
In June 2014, Fumfie.com was
approached by *** ***., a major
home appliance retailer, whose interests were to open up a separate appliance
website under the brand of Fumfie.comAn agreement was made and a new subdomain
was created on a separate server operating as a standalone unit, separate from
the Fumfie.com website ***
was the name of this website and *** ***is the entity who coordinates
all business activities related to the *** web site and is
located at *** *** *** *** ** *** ###-###-####
Unfortunately, it was brought to our
attention that *** ***was not meeting customer expectationsWe also
received numerous calls regarding the *** web site, however we
are unable to assist these customers because appliances.fumfie.com is a
different website then ours and we do not have access to the
appliances.fumfie.com system*** *** has been unwilling to help whenever
we attempt to intervene on a customer’s behalf, so Fumfie.com decided to sever
all ties with ***Incand discontinued the subdomain and server which was
opened specifically for themNow the *** web site is no
longer active
Regarding the customer’s request for
a refund, *** ***charged all orders through their own credit card
processing terminalFumfie.com does not have access to *** ***.’s
credit card processing terminal to issue a refund nor do we have any information related to their order eitherFor those reason Fumfie.com is not able to refund or even get any information about any order placed on the *** websiteWhat we would advise the consumer to
do is contact their credit card company and initiate a chargeback of the funds
they used to pay for the appliances which were ordered
To show our appreciation for your
patience and as a gesture of good will for the inconvenience experienced we are
willing to issue the customer a $store credit towards the purchase of
product accessories from the Fumfie.com consumer electronics websiteFor the
interim, for answers to all inquiries related to a major home appliance orders
please forward all correspondence to *** ***whose information was listed
above
Any questions please feel free to contact me with any questions you might have
Sincerely,
Henry F*
***
###-###-####

Orders take 1-business days to process coupled with the 6-business day shipping speed that this customers order came in with the guarantee delivery date was between the *** and *** of AprilAs requested the refund has been put through

Hello *** ***,We apologize for the inconvenienceWe did have a minor issue a few months ago with a few manufacturers who claimed models were on their way to our facilities but never ended up showing until a few months laterOur inventory is now fully stockedAfter going through that
situation, we found it in the best interest of our customers to only charge the card once we have a confirmed ship date for the actual productWe have corrected this situationWe ship hundreds and sometimes thousands of orders each week as we work on volume and making sure our customers are happyWe understand not every transaction can be perfect but we do our best to make sure it doesWhen we went ahead to attempt to issue the refund, we received a notification that a chargeback/dispute was leftOnce a chargeback/dispute is left, the funds are already removed from our accountWe have also offered the customer compensation due to the inconvenienceWe consider this matter closed. Best Regards,Fumfie Home Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This matter still is not resolved and it's not the fault of mine, not my credit card company. I have followed up with my credit card company as FumFie suggested and the hang up isn't that my credit card company may or may not have the funds that you say they do, it is because FumFie hasn't answered the credit card companies request for information. It's not a matter of when and if I will get my money back, I most definitely will. It's the way FumFie does business. My credit card company (as with other credit card companies) only gives days to file a dispute. This transaction with FumFie was October **, 2014; it is now December **, and this matter is still not resolved. I was told by FumFie reps my credit card would be credited back on or before November **, 2014; when that didn't happen I was told I would receive a check by November **, 2014; then that didn't happen either. So a dispute was filed by me to my credit card company because of the non-performance by FumFie and their 'refund procedure' and the day period the credit card company gives was approachingIt's not my fault or my credit card companies fault so stop passing the blame
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

“I was very skeptical about this purchase at first as the deal seemed too good to be trueI did verify that *** was on the list of authorized DJI online retailers so I gave it a shot and was able to get the advanced warranty directly from DJI after it arrived
It was a pre-order item as it wasn't in stock, but they only took a few days to fulfill the order and was well worth the wait for the sale price I got it forOne non essential item was back ordered in the shipment but arrived a few days later
I am very happy with the deal I got from them and would order from *** again if something I wanted was on sale even if it was a pre-orderThey turned me into a believer after I was very skeptical about this purchaseGreat Job !”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm very disappointed in Fumfie's response to my complaintI'm also disappointed that Fumfie is accusing me of using the product when I did notMy first call to Fumfie was within an hour of receiving the package on 03/**/I have a lot of experience with flying these type of aircraft and for Fumfie to claim this is the result of a crash landing is absurdThese pins are internal and not exposed during flight, therefore they would be protected in a crashThe chances of a crash landing resulting in bent pins but no other damage is impossible to say the leastFumfie is taking desperate measures in order to not honor the policies stated right on their websitePlease see the attached photos to this email as they are the same photos I sent to Fumfie as requested by them in the initial investigation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***