Fumfie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I WILL NOT accept a check from this company as I do not trust them and do not want them to have any of my banking information were I to negotiate a check from them. Additionally, a check will only further delay the return of my funds.  I want a credit issued to my credit card!  I have already disputed the charge with my credit card company.This response is completely inaccurate and unacceptable.  I still have not received ONE e-mail from this company and have absolutely no problems receiving e-mails from anyone else.  Additionally, I NEVER agreed to accept shipment of this item because the company WAS NEVER able to assure shipment before I advised them that I did not care to do business with them.  These representations are false.This company is clearly unscrupulous.  One only need look at the vast amounts of complaints to see their pattern of business dealings.  Frankly, the Revdex.com needs re-evaluate its rating of this company as the "A" rating is clearly misleading to consumers. Consumers, please read all the other complaints about this company and use your judgment as to whether so many people having the same types of problems is a coincidence.  Revdex.com, please take a look at you own website and re-evaluate the rating of this company.
  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

The refund can possibly take up to 2 weeks to be reflected cak on to your card, processing time is different fort each bank and credit institution. However the refund is complete from Fumfie.com'a end: Transaction ID: [redacted] Payment Method: [redacted]  Amount: USD (1,439.94)Customer Name: [redacted]Fumfie.com does not advertise falsely. Sometimes issues do arise, items go out of stock, and on rare occasion there may be a listings error. Should any problems arise Fumfie.com does try and assist customers any way possible.

This customer informed us today that he would like to cancel this order. This order was then cancelled and refunded in full.

The policies and protocols that Fumfie, DJI and every other product manufacturer have instituted were done so with the intent of creating a step by step process for everyone to follow in order to have their problem handled efficiently and effectively. We are extremely sorry that you fel this unhappy in following the necessary and required steps needed to get your DJI looked at, worked on or replaced. Despite your unhappiness, we do thank you for following DJI's RMA protocols.

Hello [redacted],
It was a pleasure speaking to you a few minutes ago and I am happy to know that this matter has been resolved. As per our conversation, the unit has arrived from our secondary source and will be shipped to you tomorrow. Please contact us once you receive delivery so...

we can set you up with the compensation discussed. We truly appreciate your patience and will go above and beyond to make our customers happy. We consider this matter closed.
Best Regards,
Fumfie Home Appliances

I actually had a great experience... Our company decided not to go with a camera that we had over 30 days and Steve K[redacted] did whatever he could to help me with a smooth return process. His customer service skills were excellent! Thanks so much Steve!

Hello,We have been in contact with [redacted] and are working to get this resolved as soon as possible. [redacted] will also be compensated for the delay.Best Regards,Fumfie Home Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Legally the FINE PRINT may have made me accountable according to them, which I feel is ethically WRONG. Again, I did not initiate the signature release online and have not been able to figure out how it happened(possibly a hack or fraud I feel). And if it is so easy to release the signature online, the liability shouldn't be so easily released onto me. Accidents happen so easily, and again I DID NOT RELEASE THAT SIGNATURE, but  I was aware of the signature release service, but had NO idea it was possible for it to release liability on a person - how absurd!  Again, maybe they think they have me on legalities, but this is ethically wrong to do to me as the customer. They wont even attempt to work with me. I did not even get to pick my delivery service. How can I be sold a product, and then through a VERY unfortunate situation which was no fault of my own, lose $2,149 and be told its neither company's problem?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello,We apologize for the inconvenience. When we went ahead to issue the refund, we received a notification that a dispute was put through. Once a dispute is put through, the funds are already removed from our account. We have also tried reaching the customer to compensate for the inconvenience and will continue trying to reach the customer until we feel our customer is satisfied. We now consider this matter resolved. Best Regards,Fumfie Home Appliances

Dear Valued Customer,Fumfie.com is a consumer electronics online web store whichonly sells consumer electronics. Fumfie.com conducts all business activitiesout of our office located at [redacted].Fumfie.com does not sell any...

major home appliances. In June 2014, Fumfie.com was approached by [redacted]., amajor home appliance retailer, whose interests were to open up a separateappliance website under the brand of Fumfie.com. An agreement was made and anew subdomain was created on a separate server operating as a standalone unit,separate from the Fumfie.com website [redacted] was the nameof this website and [redacted]. is the entity who coordinates all businessactivities related to the [redacted] web site and is located at [redacted]Unfortunately, it was brought to our attention that [redacted] has not been meeting customer expectations. We have also been receiving ahigher number of calls to our office relating to the [redacted] website. However we are unable to assist these customers because[redacted] is a different website andFumfie.com does not have access to [redacted]’ssystem. Just because we cannot access their system, we did have ability toaccess and control the subdomain. We have since removed permissions allowing[redacted]. to charge orders coming in from the [redacted] web site.[redacted]. was charging all orders through their own credit card processingterminal, but is no longer putting through any charges. Fumfie.com does nothave access to [redacted].’s credit card processing terminal and because of thisFumfie.com is not able to refund [redacted] their orders. Fumfie.com has severed all ties with [redacted]. The[redacted] web site is no longer active. To show our appreciation foryour patience and as a gesture of good will for the inconvenience experiencedwe are willing to issue a $100 store credit towards the purchase of productaccessories from the Fumfie.com consumer electronics website. For the interim,for answers to all inquiries related to a major home appliance orders pleaseforward your correspondence to [redacted]. whose information was listed above.Any questions please feel free to contact me with any questions you might have.Sincerely,[redacted]

Hello,We apologize for the inconvenience and will be contacting the customer within 2-3 business days. This matter is currently being investigated. We will also be compensating the customer for the inconvenience.Best Regards,Fumfie Home Appliances

$399.95 was paid for the [redacted] TX-NR616 A/V Home Theater Receiver which the customer has owned and used this product for the past 2 and a half years.If the customer wants to submit his [redacted] TX-NR616 in and claim warranty coverage then he can do so, but he will need to return the claimed defective unit back to us for inspection. If the product can not be repaired then it would be replaced, by the warranty company with a factory refurbished unit. We will not send this customer a box or pay for return shipping of the claimed defective receiver. We will not replace the claimed defective receiver with a new one.Now, 2 and a half years after the original purpose, the customer is asking about buying a new receiver. The customer can purchase the [redacted] v577 for $400, the v677 for $500 or the v777 for $620. ?We will not sell the customer a new receiver for the price difference between a new receiver and the original price he paid for a now, 2 and a half years old receiver. We will only accept a wire transfer or a certified/bank check for a new receiver if he wants to pay for one. This is all that can be done. There are no other options. The customer is requesting too much and their requests can not be met. If these options are not acceptable than we are sorry. Please consider this case closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, Fumfie must answer why I have paid for a warranty that is less than [redacted]'s free warranty? I have asked this multiple times and they have skirted the answer.  They are clearly unethical.Again, to summarize:The unit sold was defective from the beginning which is why [redacted] has extended the warranty until Dec [redacted], 2015 AND has arranged shipping for repairs all at their own cost. Again, why have I paid $75 for warranty to Fumfie when they will be doing the same thing (sending my package to [redacted] after I send it to them at my own cost and packaging)? They are clearly not honoring their warranty and is an unethical business.I have proposed several amenable solutions:1. Send me a brand new unit and I will return the broken one in the same box with prepaid shipping on it.2. I will consider buying an upgraded unti at the price difference.  Send me the unit and I will return the old one with prepaid shipping on the box3. Refund my $75 warranty.Thanks!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello [redacted],We apologize for the initial delay. After expecting the order to ship towards the end of November, we received news that we were able to ship the product he first week of November. At first the customer was ok with that date but has since decided to cancel the order. We do have...

emails proving that they were sent to [redacted]. We are looking into our email system to make sure everything is running correctly. We have been waiting for the trucking company to confirm the product has been recalled and is on its way back to our facility. We have planned to send the customer a check by this [redacted] or [redacted] to expedite the refund process. We have also offered [redacted] compensation because of the delay. Best Regards,Fumfie Home Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have already sent the product to DJI for repair, but Fumfie should not expect any further business from me. And I have already put the word out on social media regarding the lack of support the gave me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
We apologize for the inconvenience and hope that [redacted] is completely satisfied with the refrigerator he received from our company. When time was running out and we had to provide [redacted] with his products, we unfortunately were delayed on the range and dishwasher. The...

refrigerator was in stock and we shipped that to [redacted] even though we knew it would cost us more for shipping two different products on two different shipments. We will always go above and beyond to make our customers happy. Due to the delays with the range and dishwasher, we also provided [redacted] with compensation to show we value his business and appreciate his patience. After the range and dishwasher was continuously delayed by the manufacturer, [redacted] chose to cancel the range and dishwasher and purchase locally. The refund entry was sent in to the Billing Department and when the Billing Department went to refund the account, they noticed a chargeback/dispute was left. When a chargeback/dispute is left, the funds are already removed from our account. Although [redacted] purchased the range elsewhere, we have still offered the compensation for his time and pateince throughout this unexpected and rare delay. Fumfie will do whatever is possible to make its customers happy.
Best Regards,
Fumfie Home Appliances

I am shocked and surprised that nobody has left a review here. . Please see reviews on:
[redacted]
The review page from their website is not a place you can actually leave a review.
We ordered a stove on 10-**-14. It is now 11-**-14. We were told that their shipping company does not ship to Utah. They wanted another $300 to go on top of the free shipping touted on their website. We looked at the shipping company and also called them. They said they don't ship to Utah, but would for additional money? Not sure how that makes sense? After all, they ship to California from New York, passing through Salt Lake City. We did the math and said we would pay more. We were promised that our product would ship on Nov *. It did not. We called again and [redacted] said he would look into it. No return call. We called again and he said he would look into it. No return call. We called again and asked for our money back. They said they would mail a check. Who takes a [redacted], pays the [redacted] charges and then sends back a check eating the [redacted] fees.
We had to go to our bank and file an affidavit for fraud to get our money back. We cannot get confirmation that a check was mailed back or get them to just credit back our card as promised. When you talk to them, they seem nice and legit, but in the end, they just want to sit on your money and never give you a product or your money back. You would be wise to pass on the "Deal" that they have. It is not real and they will just take your money and not deliver a product. You have been warned!
There are MANY reviews like this one on consumer affairs website.

Ah, fumfie, what a rollercoaster: So buy a gopro bundle off the fumfie site because it was featured on the google shopping search, which I mistakenly thought guarantees the products that it brings up (like [redacted])
I buy the product then look up the reviews on the internet and find that they are intermittently fraudulent. My package arrives with everything that they promised in full working order BUT then 2-3 days later multiple fraudulent charges started appearing on my credit for women's clothing and auto insurance. Chase was able to reversed the charges but the timing is very suspicious.
Don't use it, not worth the risk.

Hello [redacted],
We do apologize for the delay and not sure how the refund fell through the cracks. We have been slightly delayed due to the recent Jewish Holidays but now that the holidays are over, we are back to our normal schedule. When we went ahead to refund the order, we...

received a notification that a dispute has been left. If a dispute has been left, the funds are taken from our account and we can no longer process a normal refund. We always make it our business to compensate our customers if there ever is a delay. We consider this matter resolved.
Best Regards,
Fumfie Hime Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fumfie will not accept my calls or emails. They will not accept my order cancellation. Fumfie is completely lying in their response to me. I previously emailed them, an email in which I know to work and get replies from, to cancel my order. I never received a response. I ALSO DID cancel my order over a voicemail to Fumfie (because they wouldn't answer the phone on a Monday afternoon). I never received a response. Additionally, they claim to have been calling me today (or yesterday) repeatedly, and although I have some missed calls from sundry numbers, nobody left a voicemail. If this matter was so important, why wouldn't they leave a voicemail? I at least have emails to prove I cancelled this order. In my research, I haven't seen one instance in which Fumfie has successfully delivered a refrigerator to a customer. I could accept their response, but won't, because it has already been 64 days!!!!! Something tells me that refrigerator will never get here, EVER. I have already ordered the fridge from a different business and it's already on the way to my home. Fumfie needs to cancel my order. I've told them every way I know how already, including through [redacted], phone, and email. They haven't accepted the cancellation yet. Why would they now? Feeling frustrated as heck. [redacted]
[redacted]
[redacted] cell 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]