Fumfie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
May I ask, base on what you make an assumption that I received a correct item? I really wish I received the correct item from you, FUMFIE. Then I would NOT have to go through all the hassles. And No, I am not letting my anger to take control in this situation. There are rules and laws. That is why I am letting my bank to take control over this case. I am not happy because you want me to deal with UPS and you came up with an assumption that UPS opened the package and exchanged it. Well, I told you in my email. You asked me what condition of the box when it arrived? I replied that the box appears in ok shape. There is a hole on the box and that is it. The hole is not big enough to do anything to the item inside. And you still keep blaming UPS for this. How professional are you FUMFIE? What I am seeing here is that Fumfie is trying to stay away from responsibilities. Fumfie is pushing it to either the customer or UPS. Which, in the first place, neither the customer nor UPS did anything wrong.
Registering a product does not mean that your product is from Canon U.S.A. If you do not know anything about photography gears other than selling them. Then please, stop pretending like you know about them. Canon does not care whether you enter a correct serial number or a wrong serial number. They will just let you proceed to the next step to complete the registration process. I tried to register a $12,000 lens (which I do not have) with a random serial number and Canon let me to finish the process. Don't you know that and Have you ever tried that FUMFIE? Canon does not need a warranty card, that is true. But that does not mean that It is OK for Fumfie to ship a product out without a warranty card. Warranty card has to be there to verify where the product is from and in what country the warranty is valid. Canon will take and fix any product as long as the customers have the original receipt from Canon USA Authorized Dealers. And apparently, FUMFIE is not Canon Authorized Dealer. Do you have anything else to add, FUMFIE? Would you like a link to check?
I encourage Revdex.com representative to do a search for the keyword "Fumfie" and look for any photography website or forum. I am pretty sure that you will find at least one thread about Fumfie and those people stated AVOID/STAY AWAY from this company. This is not an assumption.
The fact that FUMFIE shipped out grey market products is 100% true. What is the point for those people in photography websites/forums to lie for? They are just telling the truth. Again, I really wish Revdex.com to remove FUMFIE from Revdex.com's Trusted Company list. The most fundamental thing for a business to be in Revdex.com list is ethic; FUMFIE does not have that. Unethical behaviors (ripping people off, shipping out incorrect item, selling grey market products, rejecting to take responsibilities, charging shipping fee while it is FREE) and very poor customer service.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We do apologize for any inconvenience that was caused. When we planned to send a check out with a tracking number to make sure [redacted] as well as ourselves can track the exact location of the check, we recieved a notification that a chargeback was put in by [redacted]. Once a chargeback is left, the funds are already removed from our account. Since he Chargeback has been put through, we now consider this matter closed.Best Regards,Fumfie Home Appliances

Dear Valued Customer,Fumfie.com is a consumer electronics online web store which only sells consumer electronics. Fumfie.com conducts all business activities out of our office located at [redacted]. Fumfie.com does not sell any major home...

appliances. In June 2014, Fumfie.com was approached by [redacted], a major home appliance retailer, whose interests were to open up a separate appliance website under the brand of Fumfie.com. An agreement was made and a new subdomain was created on a separate server operating as a standalone unit, separate from the Fumfie.com website https://[redacted] was the name of this website and [redacted] is the entity who coordinates all business activities related to the [redacted] web site and is located at [redacted] ###-###-####.Unfortunately, it was brought to our attention that [redacted] has not been meeting customer expectations. We have also been receiving a higher number of calls to our office relating to the [redacted] web site. However we are unable to assist these customers because [redacted] is a different website and Fumfie.com does not have access to [redacted]’s system. Just because we cannot access their system, we did have ability to access and control the subdomain. We have since removed permissions allowing [redacted] to charge orders coming in from the [redacted] web site. [redacted] was charging all orders through their own credit card processing terminal, but is no longer putting through any charges. Fumfie.com does not have access to [redacted]’s credit card processing terminal and because of this Fumfie.com is not able to refund [redacted] their orders. Fumfie.com has severed all ties with [redacted] The [redacted] web site is no longer active. To show our appreciation for your patience and as a gesture of good will for the inconvenience experienced we are willing to issue a $100 store credit towards the purchase of product accessories from the Fumfie.com consumer electronics website. For the interim, for answers to all inquiries related to a major home appliance orders please forward your correspondence to [redacted] whose information was listed above.Any questions please feel free to contact me with any questions you might have.Sincerely,[redacted]

Hello,This matter is currently being investigated and we are hoping it is resolved within the next 2-3 business days. We apologize for the inconvenience and will be compensating the customer for their patience and understanding.Best Regards,Fumfie Home Appliances

[redacted] ripped me off by holding my paid $2,000 flatscreen TV order hostage by calling me and demanding I pay undisclosed "mandatory shipping insurance" after I placed the order.

Hello,A check has been issued to the customer in the amount of $3652.06.Best Regards,Fumfie Home Appliances

Customer called and we accepted their return, The web site was clear that the product comes with a 1 year warranty, any manufacturer warranty issues they will have to contacts us during their first year of ownership and we will take the product back and have it repairs or replaced under...

manufacturers warranty. Customer did not want the product, and decided to return the product for a refund. This was treated as a standard return. Please close this case as any refund that might be processed can no longer be processed by us, this case is now out of our hands, because there is a dispute on the customers credit card purchase. The bank will have to work it out with our credit card terminal.

Hello,
We apologize for any inconvenience this has caused and our goal is to make sure our customers are completely satisifed. Unfortunately an unexpected delay occured whcih pushed back the delivery date that you were originally told. Anytime a delay occurs, whether the delay is 1 day or 4 days, we always make it our business to compensate the customer. We tried compensating you many times to make things right but were not given the opportunity. We are on our customers side and do eveerything in our power to get every order to our customers as soon as possible. We have many things that we can compensate with, like warranty, gift cards etc...When the order was cancelled, we went ahead attempting to refund the customer but was unable to beause a chargeback was filed. I understand how frustrating it can be to be without an appliance for a few days after originally anticipated but in the small event that this does occur, Fumfie always makes it our business to make things right. We would love the opportunity to compensate [redacted] for any inconvenience this has caused even though her order has been cancelled. Please give us a call at your earliest convenience so we can work on compensation for your troubles. 
Best Regards,
Fumfie

Hello,The check has been sent a few times now and for some reason has not been reaching [redacted]'s destination. We will make another attempt by sending a new check tomorrow via 3 day delivery. If [redacted] receives his original check before the new check is delivered, we will then void the most recent sent check. We appreciate [redacted]'s patience and look forward to this matter being resolved.Best Regards,Fumfie Home Appliances

Hello,We have tried calling [redacted] multiple times but have been unable to reach him. We originally had spoken to [redacted] and informed him the piece would arrive to our warehouse the end of this week and he would be contacted Thursday 2/**/15. The customer was happy with that...

resolution but we have been unable to get [redacted] on the phone. We will continue reaching out to [redacted] as promised. Best Regards,Fumfie Home Appliances

Hello,We apologize for the inconvenience. We are currently investigating this matter and will contact [redacted] once we have an update. We appreciate your patience and understanding. Best Regards,Fumfie Home Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fumfie has had our money since November, and they still have not shipped the washer we ordered.  No refund has been issued. Our washer has not been sent.   See attached invoice with our address and free shipping indicated.  The payment cleared [redacted] on November **.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello,
This matter is currently being investigated and we look to come to a resolution shortly. We have no reason to hold back from shipping a replacement door, as our goal is to make sure our customer's are completely satisfied. The typical time frame for a replacement door to arrive at our warehouse is 2-3 weeks. For some reason, the manufacturer took a lot longer to get the replacement door to our facility. We continuously followed up with the manufacturer but were told " it should arrive shortly". In regards to the trucking company, we have shipped replacement doors in the past and have never come across any issues. We hope to have further updates over the next few business days. 
Best Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Their disingenuous rhetoric as a reply is another lie and I can prove it with the .pdf attachement I've included with my response.  The last time I spoke with [redacted] at Fumfie was on 12/*/14 and he told me I would have the refund in my hands no later than 12/*/14.  I never received it.   Contrary to [redacted]'s response to you, they have never told me it would be resolved by 12/**/14.  Even so, that is today and still no refund.  I am done being patient.  4 months is too long to wait for my refund. Fact:  They never had the refrigerator in stockFact:  They took my money for a non-existent product and have had it for 4 months.  That is more than enough time to do an "investigation"Fact:  They never shipped my the refrigerator and I have already purchased it elsewhere.Fact:  They to date have not refunded my $2595.Fact:  There is nothing to "investigate" and make sure things are running smoothly.  That's just ridiculous.  They can easily see I have not been sent a product since it never existed.   They are merely wasting time.  Fact:  They never informed me this would be resolved by 12/**/14, I have attached proof that the most recent promise was a refund by 12/*/14.  They gave me the excuse they had issues with their credit cards and needed to mail a check.Fact:  I have saved all emails and phone conversations documenting this horrible transaction and can prove what they are saying is false.  Regarding the compensation for delays they've  promised in the Revdex.com reply, Fumfie how  can you compensate me for delays on the  product that I have 1) already cancelled with you and 2) have since purchased elsewhere?  If you want to compensate me, then pay me for the interest you've made by keeping my $2595 for 4 months.  At the average interest rate of 15% charged by most credit card companies, I calculate that to be $389.  So add that to what you already owe me.Just refund my money.  You've now said in your Revdex.com reply it will be done today.  Still waiting. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]My complaint has NOT yet been resolved.  I paid this company for a new stove.  They gave me a damaged stove, not a new stove. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello,
We are happy to know that this matter has since been resolved. We have provided the customer with a free upgrade to a better unit as well as a discount on a new item the customer ordered from our company. The order has shipped for the customer and they will be receiving the...

delivery shortly. We always make it a priority to make sure our customers are completely satisfied from beginning to end. We consider this matter resolved and closed.
Best Regards,
Fumfie Home Appliances

Review: On 8/*/14 I order 3 appliances to be delivered. I was told 10-14 business days. Fumfie within a week charged my credit card in full. Time came and went no contact no email bill nothing from them. Called and was told waiting on 1 appliance was coming from secondary warehouse. Another couple weeks nothing still called and was told Stove was on back order and they would send the refrigerator I ordered. That was delivered. Contacted company on 9/**/14 still no update on stove and they tell me the 3rd piece I ordered was also on back order, never told this prior nor when originally purchased all pieces did they tell me any pieces were delay. 10/* purchased the stove from [redacted] and it was delivered 10/**/14. On 10/*/14 I canceled my order and they said they would refund my credit card. It is 10/** and I have not been credited/ refunded, forcing me to dispute the charge on my credit card. I called today and was put on hold for 10 minutes or they hung up on me.Desired Settlement: They are looked into fraud/ deceptive trade practices & they should not charge a credit card if they do not even have a product they are selling! I paid for goods that never exsisted.

Business

Response:

Hello,

We apologize for the inconvenience and hope that [redacted] is completely satisfied with the refrigerator he received from our company. When time was running out and we had to provide [redacted] with his products, we unfortunately were delayed on the range and dishwasher. The refrigerator was in stock and we shipped that to [redacted] even though we knew it would cost us more for shipping two different products on two different shipments. We will always go above and beyond to make our customers happy. Due to the delays with the range and dishwasher, we also provided [redacted] with compensation to show we value his business and appreciate his patience. After the range and dishwasher was continuously delayed by the manufacturer, [redacted] chose to cancel the range and dishwasher and purchase locally. The refund entry was sent in to the Billing Department and when the Billing Department went to refund the account, they noticed a chargeback/dispute was left. When a chargeback/dispute is left, the funds are already removed from our account. Although [redacted] purchased the range elsewhere, we have still offered the compensation for his time and pateince throughout this unexpected and rare delay. Fumfie will do whatever is possible to make its customers happy.

Best Regards,

Fumfie Home Appliances

Review: Nikon product purchased turns out to be what is known as a "Grey Market" product. Fumfie turns out NOT to be an authorized distributor of Nikon products.....lead to believe they were. CS Representative went on to tell me how I was misinformed and did not understand the dynamics of their services and that this is why they (Fumfie) could offer lower prices....by getting products imported and not the USA Warranted products.

This is unacceptable to me...I am a professional photographer and a first time (last time) purchaser from Fumfie(Desired Settlement: ONLY a USA WARRANTED (five year) product and NOT a GREY market product.

Business

Response:

The fact that we are not an authorized dealer is no secret. We sell below MSRP and that is specifically why our customers shop with us, because of our attractive pricing. Authorized dealers are required to sell at MSRP. If there is ever a product sold below MSRP, you are not purchasing from an authorized dealer. This camera has now been professionally used for 3 months. Over 1000 photos have been taken with this camera as mentions on the phone call with our representative. Our web site is specific in stating you are covered under a limited warranty, and that still is the case. A customer service representative will be contacting you shortly to follow up on this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This complaint has not been resolved. I did receive a response from Fumfie, first admonishing me for not know that they sold grey market product, and they offered for me to return the product and they would inspect and get back to me with a potential return allowance. First off there is ZERO chance that I would trust them since they were deceptive to begin with and secondly, I cannot be without my camera for any unknown length of time.

The only acceptable remedy is that I receive an original (USA MFG) Nikon D610 with the 5-year warranty and I will immediately return the 'copy' import to Fumfie.

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry, but I think you are misunderstanding what the points our representative was trying to relay. We are not an authorized dealer, as evidenced by our below msrp pricing. As our web site states on every product listing page, a 1 year limited warranty comes with every order, this warranty is covered directly through us the seller. The reason why we offer the 1 year limited warranty is because the manufacturer covers their own warranty, only when purchased through authorized dealer. Authorized dealers charge higher prices and are required sell sell at MSRP and not below. This is the main reason why customers shop with us, because of our rock bottom prices. We offer discounted prices to customers because this industry can get quite expensive when upgrading and making equipment purchases. The manufacturer wants their product sold at higher prices and only cover the warranty when the product is bought at msrp and from an authorized dealer. that is why upon submitting any warranty they want a copy of the invoice showing proof of purchase. We have caught this manufacturer in many lies to customers, trying to get the customer to return the product to the merchant they bought from and directed them to buy from an authorized dealer. This manufacturer ever said to customers that even after the 1 year manufacturers warranty is up they will still not touch the camera for a repair. This was another lie that was misinformed to customers, you can call up any authorizes service / repair center in your area and ask them, if after my 1 year warranty is no longer valid, would they work on the product if it needs to be repaired. You will be pleased to see that they will work on your camera.

Review: I ordered a refrigerator (Samsung Model RF32FMQDBSR) on 9/**/14. It was never shipped in the promised 10-14 business days. Actually it was promised specifically to arrive by 10/*/14. On 10/*/14 I spoke to [redacted] in customer service who informed me that they did not even have any of the refrigerators in stock. He had no idea when they would have them and be able to deliver one to me. Since it would be long past the promised delivery time, he agreed to cancel my order and refund my money per their policy. Their policy states on their website that an order can be cancelled without penalty if Fumfie misses the delivery deadline. Although I was promised the refund in 7 business days or less, I have yet to receive any money or credit back to my [redacted] account. The full refund amount should be $2579.03.

I have called to check on the refund numerous times. I called on 10/*/14 to check the status and request a confirmation for the second time (it was received via email later that day). I called again on 10/*/14, 10/**/14, 10/**/14, and 10/**/14. The customer service person never had an explanation as to why it hadn't been refunded yet. The last two times I was told I needed to speak to the billing department, but they were too busy and would call me back. The billing department has never called me back. I had also called a few times prior to cancelling the order to check the status. Customer service has been polite, but unable to give me answers.Desired Settlement: Refund my money immediatly as a credit to my account.

Business

Response:

Hello,

We apologize for the delay and always make it our business to compensate our customers to make sure they are completely satisfied. When we went ahead to refund the account in full, we were notified that a dispute was left. Unfortunately if a dispute is left, the funds are removed from our account and we are no longer able to process a proper refund. We apologize for the delay regarding the unit ordered. Anytime a customer has even the smallest concern, we go out of our way to make sure they are a happy customer. We consider this matter resolved.

Best Regards,

Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received my refund. I do not know what they are talking about when they say "dispute is left." I will be contacting them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

We apologize for the inconvenience and are happy to confirm that this matter has been resolved. After investigating this order, we have since refunded the customer in full. The customer is now completely satisfied and we consider this matter closed.

Best Regards,

Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I did get the money back to my account on 10/**. I am glad to have my refund but I am still unhappy with the company. I had to send emails and make numerous calls, almost daily the last couple of weeks. The customer service person would always promise that billing or someone would call back but no one ever did. On Friday the [redacted] I spent hours making calls, being on hold, and talking to different people. I still see no reason it should have taken 24 days to refund my money (the order was canceled on 10/*).

By the way, Fumfie's initial response to the Revdex.com complaint was that I had put a dispute or chargeback on the charge, so they could not refund my money even though they tried. This was completely untrue, as I did not get the bank or [redacted] involved at all. I wouldn't have been able to file a dispute anyway, as it had not been the required 30 days waiting period before filing a dispute. So Fumfie was mistaken or making this up. Bottom line, I still see no reason why my money wasn't refunded immediately after I canceled the order. This process took too long, and too many phone calls.

Sincerely,

Review: I placed an order for an Samsung RFF30HBEDBSR refrigerator on July **, 2014. My credit card was charged $2,249 on 7/**/2014. I still had yet to receive the unit by 8/**/2014, so I contacted customer service about the shipment conformation number. However, they stated: “My warehouse usually sends me tracking information in the early afternoon. I will forward your tracking number to you when I receive it”. I did not receive any shipment conformation until 08/**/14 and called back to the customer service with concern where my appliance is. The customer service replied that the fridge they had in stock was damaged or was losing compression and they ordered a new unit directly from Japan. I had still not heard from the company, so I contacted them again on 09/**/14 and called back to cancel my order and requested a full reimbursement; they told that my appliance was shipped out via AM TRUCKING on 8/**/14 and you should receive today or tomorrow a telephone call from them. By 09/**/14, I had still not received the unit or any telephone call, so I contacted Fumfie's again with demand to reimburse my money. On 8/*/14, the money had still not been credited to my account. I contacted customer service, and they stated that I should have received the money, but they would check with the billing department and call me back. I told them this was unacceptable that I ordered the unit 6 weeks prior without receiving the product. Customer service had threatened me if I will open a dispute with the credit card company, than they will not reimburse a full amount or $2,249 and will charge for the transportation cost. (Transportation cost??? They never shipped the unit!!!)Desired Settlement: Refund of $2,249. I would also like yearly interest at 3%, beginning from July **, 2014 until balance will be paid in fool.

Business

Response:

Hello,

We apologize for any inconvenience this has caused. The order was in fact shipped 8/**/14 and did land in Washington on 9/*/14. On 9/*/14, the customer decided to cancel the order. We immediately informed the trucking company to recall the package, which has yet to arrive back at our facilities. In our attempt to stand by the 5 Star Customer Support we strive for, we waived any return shipping fee and Issued the customer a full refund. The customer was emailed the refund information as confirmation and is now happy with the service provided by Fumfie. We hope to hear from [redacted] in the near future. We consider this matter resolved.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The order of appliance was for Vancouver, Washington address, and the company delivered refrigerator to their [redacted] facility which is about 3-4 hours driving from my house. Their warehouse told that my package was too

large and could not fit into their trucks; therefore they cannot deliver to my house, unless I will wait for another two weeks (their schedule deliver ones per two weeks). I told them that I have

waited for one and half months already and if the company will not deliver tomorrow, than they will have to cancel my order and ship it back to NY. I do not want anymore their fake promises! I have emergency situation

because I have no place to store my food. I am going to by a fridge from the local appliances store. As a result, the only solution to this problem will be a full refund plus an interest of 3%, starting July [redacted], 2014 until payment in full.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

Unfortunately we were not notified of the information that the trucking company was telling [redacted]. Had we known that information, we would have contacted the trucking company immediately to resolve the matter for the customer. Once the order was refused, there was not much we could do other than recall the package. [redacted] was refunded in full and the refund transaction id was emailed to the customer. We have no problem offering [redacted] proper compensation and we look forward to her call. If there ever is any hiccup or unexpected delay, we always make it our business to compensate the customer. We consider this matter closed.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I received my money back.

Sincerely,