Fumfie

"Bad, bad experience. Writing this to warn others. You know the saying "If it sounds too good to be true...". I admit, I bit. Purchased an almost $900 camera bundle. When it arrived it was NOTHING like what was promised. They swapped out most of the item for crap. EX: the lens pictured in bundle sells for $150...they swapped it out for junk that sells on Amazon for $10.00. The camera had been opened....new? refurbished? They claim no way. I demanded full refund. They offered extra equipment to keep it but I was not interested. After 15 phone calls, they did refund in full. Be very careful doing business here. You have been warned."

Review: I ordered a dishwasher, stove, and refrigerator from fumfie.com on November **, 2014. It is now January **, 2014 I have not received any of the appliances and I have no date for their expected delivery. My credit card has been charged already, of course. I first received an email stating the final appliance would arrive at fumfie's facility "this week or next" on December **, 2014. I've received the same message via email or over the phone every week since. Fumfie told me they were waiting on the stove. I waited for about another 4 weeks. I requested fumfie.com at least ship the refrigerator and dishwasher which they claimed to have. At first, they agreed then, on the day it was to ship, they told me it would be sent out as they wanted to send the complete order. They still had no expected date when they would receive the stove. Last week, the sales associate told me they would try to secure the stove from another vendor in order to finally close out my order. When I called today (about four days later), it did not appear that they had made an progress on this. We're back to the same old "this week or next" while I have no stove, can't complete my kitchen renovation, and can't cook. Of course, I have the email chain tracking all our correspondence. A couple times, the sales person has asked if I would like to consider a different model. I said no as I, like most people, ordered the one I wanted originally. If I wanted a different model, I would have ordered a different model. One more item: I just checked their website today and Fumfie has the gall to list the exact same model that I ordered as "Available." This is the stove that they haven't been able to get for two months and have no idea when it will get in.Desired Settlement: I would like my complete order delivered immediately. If that means they need to secure the stove from a vendor near me, they should do so at their expense. Also, they should change their website to list the model that haven;t delivered for the past two months to "unavailable."

Business

Response:

Hello,We have spoken with [redacted] and are having this matter resolved immediately. We apologize for the inconvenience and will be compensating [redacted] for the delay. We consider this matter closed.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beI cannot agree Fumfie has addressed my concerns because Ihave neither received any of the goods I ordered over two months ago nor receiveda shipment date. In fact, I cannotidentify a single action taken by Fumfie to resolve my complaint. It’s been more of the same, i.e. Fumfie doesn’tknow when the order will ship. I thinkFumfie responds to Revdex.com complaints with stock language in order to maintaintheir rating while not truly working to resolve the issue.Since the original complaint, I canceled the order for thestove leaving the fridge and dishwasher which I was told weeks ago Fumfie hasin stock. About three weeks ago, Fumfietold me they were going to ship just the fridge and dishwasher and on the dayit was to go out, emailed me to state it was not shipped as the order wasincomplete. Now, it’s been about a weeksince the stove was canceled and Fumfie still doesn’t know when the remainingitems will ship. I was told yesterdaythat the items would ship today. Icalled today and was told they did not ship it. This is Fumfie’s pattern of behavior.Fumfie acts like the shipping is entirely out of theircontrol. I ended up ordering the samemodel of stove from a different store and was immediately told the shipmentdate which is four days after ordering. This is the stove which Fumfie couldn’t find for over two months.Something suspicious is going on with Fumfie. In the most recent call with my wife, thecustomer service representative repeatedly asked us to cancel our order. I’ve been reluctant to do so because of thedifficulty folks have had in getting their money back and the principle of thematter. Also, some of their associateshave contacted me from gmail addresses not corporate email accounts. They don’t issue email confirmations fororders. I reported Fumfie to the FederalTrade Commission for violation of the Mail, Internet, or Telephone MerchandiseRule for failing to ever provide a delivery date for a purchase made over two monthsago and for operating in bad faith when they sold me goods they did not haveand could not reasonably expect to get (thus the two month wait and still nodelivery). I provided Fumfie with theFTC business guide to the Rule and pointed out their violations last week. I request the Revdex.com disbar Fumfie and passthese complaints to the FTC to pursue civil violations and fines. re]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,A check has been issued to the customer in the amount of $3652.06.Best Regards,Fumfie Home Appliances

Review: On september ** I bought and was billed for a Sony Cybershot DSC-H400 Digital Camera

The order became a # [redacted]

On october * I wrote an e-mail asking for a tracking #

On October * I got an answer saying I was going to get a tracking # by e-mail

Today October * I still have got no tracking #Desired Settlement: A tracking # and the promised delivery in 7 to 10 business days, meaning (today until october *

Business

Response:

Order Date & Time: [redacted]

Order Charged: [redacted]

Order Printed: [redacted]

Shipping speed provided:7-10 business days

Shipped: [redacted]

Tracking number: [redacted]

Courier: [redacted]

Delivered: 10/**/2014 - Wednesday 4:07 pm

We do hope that you enjoy the product that you have received. We are sorry that you were frustrated by the shipping of your order.

Taking the 24-48 business hours time that it takes to process an order into account (charging the order, printing the order, picking the order from inventory, and boxing it up preparing it for shipment, than shipping the package). This processing time applies to all orders starting from when it is charged, as our policies state. This order was delivered on the 6th business day of the 7-10 business day shipping speed, which is a day earlier than estimated. We do not believe were not late on the delivery of your order. Please feel free to contact me regarding this Revdex.com complaint if you would prefer to speak through the issue and we can then close out the complaint afterwards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered and paid for refrigerator April * they informed 3 week delivery called April [redacted] they informed me they issued tracking number waited another week called trucking company they informed me never was shipped from Fumfie. Called Fumfie spoke with [redacted] the whole time nothing but lies from him. On May [redacted] I canceled my order and demanded a refund, still no refund $2,367.07.Desired Settlement: That they are forced to close and not swindle any more customers.

Business

Response:

Hello [redacted],

We do apologize for any inconvenience [redacted] has gone through and our goal is to make sure all of our customers are completely satisfied. We have spoken to [redacted] this past week and informed him that his refund would be taken care of by 5/**/14. We kept our promise and refunded [redacted] on Friday 5/**/14. [redacted]'s refund transaction id is #[redacted]. We consider this matter closed, and we hope that [redacted] will give us a second chance in the future to show him the company we truly are.

Best Regards,

Fumfie

Review: I purchased a camera from this website that stated that it was brand new and came with a 1 year warranty. The product is not genuine and is considered "gray market" from the manufacturer. This advertisement was a bait and switch, it advertised that the product was Nikon but rather it's a fake Nikon.Desired Settlement: I want to speak with Fumfie management and get an explanation of how this happened.

Business

Response:

Every product we sell is 100% Genuine. Those claims you stated in your complaint are completely unfounded, they are slanderous and libelous. Please be very careful.I am sorry, but I think you are misunderstanding Something. As our web site states on every product listing page, a 1 year limited warranty accompanies each product we sell and ship. If you had any questions regarding the warranty you were certainly entitle to do so and we would have been extremely happy to answer. Authorized dealers are required to sell their products at Manufactures Suggests Retail Price. This is the main reason why customers shop with us, because of our rock bottom prices. We are not an authorized dealer, as evidenced by our below MSRP pricing. We offer discounted prices to customers because this industry can get quite expensive when upgrading and purchasing equipment. Most manufacturers don’t mind their products being bought below MSRP and will cover all terms of the manufacturer’s warranty, no matter if they purchased from an authorized dealer or not. The reason why we offer the customer to come directly to us for their 1 year limited warranty is to give them the added coverage should the manufacturer decide to not cover their warranty. We want to be there to protect our customer’s best interest. We have even caught manufacturers completely lying to our customers and persuading them to return the product to us and then directed them to go buy from an authorized dealer near them. These manufacturers tell customers that even after the first year’s manufacturer’s warranty is up they still won’t take this customers camera in, even for a paid repair. You can confirm for yourself that is a lie by calling up any of authorizes service / repair centers in your area. These centers can be found on the manufacturer’s web site under service and repairs. They will in fact work on the product if it needs to be repaired. You will be pleased to see that they will work on your camera. If you do not want the product that you purchased, please call us to arrange for a standard return. We can waive the restocking fee if returned in brand new condition.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I purchased a camera lens that was advertised as new. The lens did arrived, but it was not in the original packaging I have seen the product in other stores, it lack the traditional packaging info, instructions, warranty, product registration, etc.

I feel that this company is false advertising and selling products that have either been returned, bought used, or aquiered illegally.

Review: Appliance Order # [redacted] was placed on 12/**/14 for $4,418.00. My [redacted] card was immediately charged. Fumfie failed to deliver any appliances and made numerous promises that they would be shipped and never were. I then requested the order be cancelled and refund be issued in January. [redacted] promised a full refund in 7 days. No refund has been received. I constantly have to contact Fumfie and are promised again and again my refund is in process. This company robs people over and over of their hard earned money and are crooks.Desired Settlement: Full refund of $4,418 on my [redacted] card. NOT ON A CHECK THAT THEY KEEP PROMISING AND NEVER SEND.

Business

Response:

Hello,We will be contacting [redacted] Tomorrow to discuss some other options regarding the refund. Normally our standard procedure is to issue a check via [redacted]. Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a check that was promised to be mailed on February **, 2015 by email from [redacted] at 10:54 am (see below). I was called yesterday by "[redacted]" who still had not processed a refund. I have also turned the company into the New York state consumer protection agency and have filed a fraud claim w/ [redacted].

From: "[redacted] ." <[redacted]>

To: "[redacted]" <[redacted]

Sent: [redacted]

Subject: Re: [redacted] Refund Status

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,After planning to send another check and speaking with [redacted] over the phone, we were advised that a chargeback was left. Unfortunately once a chargeback is left, the funds are already removed from our account. We consider this matter closed.Best Regards,Fumfie Home Appliances

Review: I purchased a wine chiller on 10/**/14 and they charged my card immediately. The [redacted] told me it would ship within 2-3 weeks. I called after 2-3 weeks and the same [redacted] told me it would ship in another couple days and I would get it by the end of the week. I then called on that next [redacted] (after not receiving the item) and was hung up on and after calling back again was told that the item was discontinued. Not happy, I of course asked when I would get my $954 credit and was told that it would take a week and a half! After a week and a half I called and was told that they could not issue a credit to my card because their system was down and sent a check instead and told me I should receive it within a week. I called back after a week and was then told they would expedite another check that would take 2-3 days. It has now been another week and I have not received that check either. I called back and the [redacted] told me he would look into it and call me back. I still have not heard from him. I have never experienced a company that has had such poor customer service and follow through. I am VERY disappointed and in this company and the way they do business and I am still trying to get my money back!Desired Settlement: I would like my $954 refunded, as the company has lied to me and not been able to follow through on getting me the product that I ordered!

Business

Response:

Hello,A representative did contact [redacted] back on December [redacted] to confirm that we are investigating this matter. Our records indicate that a check was sent last week. We are doing our best to get to the bottom of this so we can make [redacted] a satisfied customer. If need be, we have no problem voiding the check that was sent and issuing a new check. We are here to help and will not stop until [redacted] receives his funds. Our goal is to make sure our customers are completely satisified. Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Fumfie has not contacted me once regarding this matter. I have had to continually contact them and I keep hearing excuses and delays. Today's excuse/delay was telling me that the SECOND check that was issued to me (that I have not received after a week and a half) cannot be cancelled until the end of next week and at that point they can issue me a THIRD check with a tracking number. So, now I have to call the customer service rep yet again next [redacted] so that this will happen, as I am certain by now that I will not receive the second check they supposedly sent me. I have confirmed with them the address, to which they are sending the checks, and there is no reason that they should not be delivered to me if they were indeed sent.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We do apologize for any inconvenience that was caused. When we planned to send a check out with a tracking number to make sure [redacted] as well as ourselves can track the exact location of the check, we recieved a notification that a chargeback was put in by [redacted]. Once a chargeback is left, the funds are already removed from our account. Since he Chargeback has been put through, we now consider this matter closed.Best Regards,Fumfie Home Appliances

Review: I have been the victim of non-delivery of a product, and then refusal to refund my purchase price . This is on top of false advertising for said product, which they never even had. I purchased a refrigerator from them with my [redacted] debit card on July **, 2014 and paid for expedited 7-10 day shipping. I found out after that the refrigerator was never in stock, yet they told me it was on national backorder. Each week they told me it "would be coming in the next week." It never did. I started trying to cancel my order on Oct *, and was told of new dates for the national backorder to arrive. I attempted to cancel my order multiple times: 10/*, 10/**, 10/**, 10/** and 11/**. Each time I was told it would be there the following week and was offered extended warranties to not cancel my order. In fact, one of the times I tried canceling was 10/** and the "warehouse [redacted]" [redacted] told me that a refrigerator mysteriously showed up and was being sent out to me. 12 days later, nothing. I made my final cancellation request on 11/** when [redacted] admitted that the refrigerator was not coming in and I would be getting a refund along with another extended warranty.

When I didn't receive my refund by Dec *, I contacted them again and was told that "they were having a problem with their credit cards" and that they would be mailing me a check sometime in mid December. [redacted] told me they have to go through a system of checks and balances, investigations and a lot of other nonsense. I threatened to contact the Revdex.com and he finally called me back and said the check will be in my hands by Dec *. Well, it is now Dec * and no check. I called again and spoke with [redacted]. He told me the same garbage again, that the accounting department needs to go through checks and balances and won't send me my refund until they are done. Always one absurd excuse after another. I repeatedly asked to speak to the accounting department and was always told that "they don't speak to people" Bottom line, I have been strung along for 4 months. They've refused to cancel my order. They refuse to issue me a refund. The lie about product availability. They lie about sending out refunds. I am now out $2595. (I originally paid $2735, but they refunded me $140 for a price match) I want my money refunded immediately.Desired Settlement: I want the purchase price of $2595 refunded back to me immediately, either directly back to my [redacted] card or via check. It has been 4 months now that they have lied to me and refused to issue my refund. They on two previous occasions issued refunds to my [redacted] card, yet now they tell me they can't refund the purchase price of the non-existent refrigerator to my card, but have to complete "checks and balances" and issue me a check. They've already promised me a check by Dec *, and I still don't have it. It is just one empty promise after another . I have called or emailed them multiple times each month and have made at least 5 attempts to cancel my order. I've been trying to get my refund issued now since November. This is very shady.

Business

Response:

Hello,We have informed the customer that this matter will be resolved no later than 12/**/14. We apologize for the delay and will do everything in our power to make our customers happy. Certain situations do need to be investigated prior to a decision to ensure everything is running correctly. We appreciate [redacted] patience and have also offered to compensate [redacted] for the delay. Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Their disingenuous rhetoric as a reply is another lie and I can prove it with the .pdf attachement I've included with my response. The last time I spoke with [redacted] at Fumfie was on 12/*/14 and he told me I would have the refund in my hands no later than 12/*/14. I never received it. Contrary to [redacted]'s response to you, they have never told me it would be resolved by 12/**/14. Even so, that is today and still no refund. I am done being patient. 4 months is too long to wait for my refund. Fact: They never had the refrigerator in stockFact: They took my money for a non-existent product and have had it for 4 months. That is more than enough time to do an "investigation"Fact: They never shipped my the refrigerator and I have already purchased it elsewhere.Fact: They to date have not refunded my $2595.Fact: There is nothing to "investigate" and make sure things are running smoothly. That's just ridiculous. They can easily see I have not been sent a product since it never existed. They are merely wasting time. Fact: They never informed me this would be resolved by 12/**/14, I have attached proof that the most recent promise was a refund by 12/*/14. They gave me the excuse they had issues with their credit cards and needed to mail a check.Fact: I have saved all emails and phone conversations documenting this horrible transaction and can prove what they are saying is false. Regarding the compensation for delays they've promised in the Revdex.com reply, Fumfie how can you compensate me for delays on the product that I have 1) already cancelled with you and 2) have since purchased elsewhere? If you want to compensate me, then pay me for the interest you've made by keeping my $2595 for 4 months. At the average interest rate of 15% charged by most credit card companies, I calculate that to be $389. So add that to what you already owe me.Just refund my money. You've now said in your Revdex.com reply it will be done today. Still waiting. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,[redacted] was sent the tracking number details for her check via email and we now consider this matter resolved. We will also be reaching out to [redacted] to offer compensation. We always make it our business to compensate a customer if they were not completely satisfied. Best Regards,Fumfie Home Appliances

Review: I ordered the refrigerator in Sept **,2014. They keep promising to ship it but I was waiting 2,3 months but nothing happened. I called [redacted] to cancel the fridge and he said that he would sent a refund check by December **, 2014. I haven't received any check as of 1/**/15. could you help me to get my money back please.Thank you,[redacted]Desired Settlement: n/a

Business

Response:

Hello,Our Billing Department is currently investigating this matter. We are hoping to have it resolved within 2-3 business days. We apologize for the inconvenience and will be compensating the customer for their patience and understanding.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I request a full refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

Review: I ordered a refrigerator from Fumfie (order [redacted]) and paid $1,949.07 on ** September 2014 and was promised 7-10day shipping, however after multiple broken promises and delays it actually arrived end of October. As an incentive to prevent me from cancelling my order, Fumfie offered me an adjusted price of $100 off the original purchase price- copied from a Fumfie email below

"[redacted] AS I TOLD YOU I WILL BE GIVING YOU A NEW PRICE OF $1849 AND EVERYTHING ELSE WILL REMAIN THE SAME THE ITEM IS COMING TO ME IN NEW YORK OCT [redacted] AND THEN I WILL CALL YOU TO ARRANGE TRANSPORT TO MADISON , WISC."

Since the end of October I have been trying persistently trying to receive the $100 refund without success, people don't call when they say they will, and constantly told that they are doing everything they can to resolve this issue-i.e. given the run around. I was told that the check would be sent in the next day or two more than three times spread out across 3 months, and then and given a reference number for a check that had supposedly been issued in December, it never arrived. I followed up again and was told some one would call me back that day or the next- they never did. I have made more than 5 attempts both email and phone to obtain the promised refund, each time being told it's on it's way, or they need to investigate what happened to the last check, it is now clear to me that they have no intention of refunding the $100 and are just brushing me off. An example of an email from ** Dec "the original check shouldve been sent around mid November. They are just conducting an investigation to see if they can find out why the check hasnt been delivered to you. Once they perform their due diligence, a new one can be issued. Regards,

[redacted]" I would consider this issue to be resolved once the money is cleared in my bank account, as clearly their promises to send checks are not kept.Desired Settlement: A refund of $100, in the form of either a credit card refund, or a check received and deposited in my bank account. Not just a promise to send a check, since these never materialize.

Business

Response:

Hello,A new check has been issued to the customer in the amount of $100.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still have not received the refund check as of end of day **Feb. They have told me several times in the past that a check has been issued, but I never actually get the check.Please send the check. The issue will be resolved when I actually deposit a check.thanks[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,The check has been issued already and it should be arriving to the customer any day now. We will be calling the customer today to follow up.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The check was actually issued on 18 Feb, and I have received it. Thanks Revdex.com for your help in resolving this.

Sincerely,

Review: On Sept ** I ordered and paid for a GE Profile PHS925STSS Slide In Induction Range (Stainless Steel). I also advised Fumfie in many calls and in email from Sept ** through Sept ** that I wanted that specific model because I had purchased a match GE Advantium Over the Range Mircowave. On each occasion, I was assured that the item was in stock and would be delivered within 14 business days of order. Beginning Sept**, I called and wrote each day asking for expected delivery date and assurance that the specific model would be delivered because I learned that GE discontinued the model, and the number of available new ranges was diminishing rapidly from other vendor inventories. Again, each time I was assured the specific model ordered would be delivered. About 1 hour ago, Fumfie advised they didn't know if they could deliver the model ordered. This will cost me considerable funds to locate, ship and install a GE Profile PHS925STSS Slide In Induction Range (Stainless Steel). Cost of cover will exceed $1,000.Desired Settlement: This is not a simple refund. I could have purchased the same model from Brey & Scarf for $2,660 delivered and installed at any time up to this past weekend. The cost of the only remaining model found on the internet is $800 more, plus additional $200 cost to install. Fumfie knowingly misrepresented that they had item in stock, as my cost of cover increased by at least $900, plus time lost. That is fraud, and I am entitled to that increased costs.

Business

Response:

We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. this customer has charged back their purchase, they are full reimbursed the price paid and the order has not been delivered. please consider this case closed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Fumfie did refund my purchase money, but, there should be a report that for nearly 3 weeks, Fumfie assured me that the GE Profile Range I ordered, which was then discontinued, became out of stock at nearly all distributers and internet, that I called Fumfie back daily to find shipping status on near daily basis and asked that they verify they had item in stock and that reason for delayed delivery was transportation only because there were fewer and fewer of the same range available and at higher prices that were escalating. Finally, after 4th or 5th delivery delay, I got through to a manager who stated I was getting a replacement model (which would not match my other GE appliances.)

So, while I got my purchase money back, lots of extra time, and ended up pay more for a floor model from Sears Outlet which was not in new condition, missed some items.

Others need to know this was not satisfactory.

Sincerely,

Business

Response:

We are sorry that we were not able to fulfill your order. There are many times we have been able to supply customers with discontinued models however this discontinued product was impossible to to get our hands on. Since this is the only model you wanted we are happy your were able to actually get a hold of one, albeit being a floor model and through a different merchant. Use the range in good health.

Review: ORDERED SONY KDL-70R550A 4/**/14, THEY CHARGED MY VISA $2028.95.ORDER NUMBER [redacted]. SAID WOULD SHIP IN 2 DAYS. TODAY I CALLED CUSTOMER SERVICE [redacted] EXT [redacted]. THEY COULD NOT EXPLAIN WHY IT HAD NOT SHIPPED. THEY SAID THEY HAD THE TV IN STOCK AND PROMISED THEY WOULD HAVE THE FREIGHT COMPANY PICK UP TODAY(5-*) PLUS INCLUDE A COUPLE HDMI CABLES FOR DELAY. NOW I RECEIVE A E-MAIL THAT THEY CANCELLED MY ORDER. THEY HAVE MY MONEY AND I WANT MY TV. THE ADVERTISED PRICE WAS $1879.95, BUT THE SALESMAN TALKED ME INTO INSURANCE FOR $149 TOTAL $2028.95.Desired Settlement: SEND ME THE SONY 70" KDL-70R550A R550 THAT I HAVE PAID FOR ASAP.

Business

Response:

the product was shipped via freight company, the web site where you can track the shipment is [redacted] the tracking number is [redacted]. It was picked up on 5/* and is currently on route to you. The insurance was required to pay since this size tv needs to be shipped freight and should it be damaged, this ensures a replacement will be provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I HAVE NOT RECEIVED THE TV ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As confirmed by the delivering freight company with the customer the tv's delivery is scheduled for 05/**/14 between the hours of 13:00-17:00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am shocked and surprised that nobody has left a review here. . Please see reviews on:

The review page from their website is not a place you can actually leave a review.

We ordered a stove on 10-**-14. It is now 11-**-14. We were told that their shipping company does not ship to Utah. They wanted another $300 to go on top of the free shipping touted on their website. We looked at the shipping company and also called them. They said they don't ship to Utah, but would for additional money? Not sure how that makes sense? After all, they ship to California from New York, passing through Salt Lake City. We did the math and said we would pay more. We were promised that our product would ship on Nov *. It did not. We called again and [redacted] said he would look into it. No return call. We called again and he said he would look into it. No return call. We called again and asked for our money back. They said they would mail a check. Who takes a [redacted], pays the [redacted] charges and then sends back a check eating the [redacted] fees.

We had to go to our bank and file an affidavit for fraud to get our money back. We cannot get confirmation that a check was mailed back or get them to just credit back our card as promised. When you talk to them, they seem nice and legit, but in the end, they just want to sit on your money and never give you a product or your money back. You would be wise to pass on the "Deal" that they have. It is not real and they will just take your money and not deliver a product. You have been warned!

There are MANY reviews like this one on consumer affairs website.

Review: I placed an order on the website [redacted] on 8/**/14. for 3 home appliances. I was charged in full on 9/* in the amount of $3607.97. The product numbers, item names and prices are as follows: 1. #RF28HMEDBSR, Samsung 28 cu. ft. French Door Refrigerator, $1,849.00, 2. #DW80F800UWS, Samsung Dishwasher, $643.97, 3. #NX58F5700WS, Samsung Freestanding Gas Range with 5.8 cu. ft. True Convection Oven, $1,125.00. I was given a shipping date of 9/**. I first called them on 9/** after not receiving any shipping info after the stated shipping date. I was told that the items were being delayed because the refrigerator was not yet in stock, but that all the items would be shipped as soon as the fridge arrived from the warehouse. I also followed up with an email on 9/** via their online customer service ticket page. I received a reply on 9/** that stated "The order should be shipping any day now, just waiting on the fridge to arrive to our main shipping facilities. Once it lands, you will be called to schedule a delivery date and time." So I waited a week and then called back on 10/*. At this point after being transferred several times, I was put on the phone with a woman who told me that the cause for the delay was because the fridge was still not in stock but I could choose another model that is in stock at no additional charge. I told her I would need to discuss this with my husband. So I called back the next day with a different model number but was told by a different person that I'd have to pay the difference for the higher priced item. So I declined this offer and asked for more information regarding the delay on my order. She explained to me that they are having an issue with all Samsung items being unavailable from the distributor and that all companies are having the same issue. However, they still had the same items I ordered on their website listed for sale. I then asked why the more expensive item that she said was in stock was available, since it was also a Samsung. She stated she did not know and that this item just happened to be available. Then I asked if they could just ship the dishwasher and stove now while I wait for the fridge to become available. She said that should be possible, but then put me on hold to check. She then came back on the phone and stated that all three items I ordered were currently not in stock. This was the first I was hearing of this, since the story the whole time had been that just the fridge was not in stock. I told her that I was not buying her story and would call back in a week. I called back again today and was given all the same lies and asked for my money back. At this point they told me they were going to charge me a fee to cancel my order. I am distrustful that I will ever receive a refund for my items which do not ever seem to be arriving. I wish I had known about all the bad reviews out there about this website since I have read so many stories after going through this that state almost my exact story. Please help me get my money back and put this company out of business. They are criminals.Desired Settlement: I would like my order to be completely canceled and receive a full refund back to my credit card.

Business

Response:

Hello,

We apologize for the inconvenience. If an unexpected delay ever occurs, we always make it our business to be upfront with our customers and let them know of an expected arrival date. If there is no expected arrival date, we inform the customer of that as we have no interest in stringing any of our customers along. We know that being upfront and honest with our customers is what makes our company stand out. Our priority is to make sure our customers have the best shopping experience possible. We do know that not every situation can be perfect, but we guarantee to go above and beyond to make that happen. Once the customer chose to cancel the order, the order was refunded in full immediately. We did have a [redacted] contact the customer as well so we can properly compnesate the customer for this inconvenience. If a customer has not had the best experience possible, please call us at ###-###-####. We have experienced representatives awaiting your call. As mentioned above, the customer has been refunded in full immediately and we now consider this matter resolved.

Best Regards,

Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a stove from them for the purchase price of $1,429.05 that they assured me was in stock and one month after accepting my payment I had to contact them to find out why my stove hadn't been delivered yet. I was given some song and dance excuse that the delivery truck it was on had been damaged and that ALL of the products on the truck were destroyed! They then suggested I select a different stove; bait and switch. I told them, "No ." I wanted my money back, which they reassured would not be a problem. It apparently IS a problem because I haven't received a refund yet. It doesn't take 2 weeks to issue a refund and they are doing all they can to keep my money in their hands for as long as they can. They keep assuring me it will be refunded, but never issue the refund. This is NOT a business that should be allowed to sully the reputation of the Revdex.com by prominently posting on their website their membership with your organization. This implies that they will deal reputably with their victims-I mean customers when they clearly have no intention of doing so.Desired Settlement: REFUND MY CREDIT CARD- WHICH THEY STILL HAVE ON FILE AND FILLS ME WITH FEAR THAT THEY WILL PERPETRATE SOME SORT OF IDENTITY THEFT WITH.

Business

Response:

Hello [redacted],

We apologize for the way things have transpired and would love nothing more than to fulfill your order. We do understand that this unit is needed to you as soon as possible, therefore the order needed to be cancelled. When we processed the refund, we were infomred by the bank that a chargeback has been filed and the funds have already been debited from our account. Once a chargeback is filed, the credit card company does not allow us to proceed with the refund. After reaching out to you recently, we are hoping that we are given the opportunity to compensate you so you are a retunring customer of Fumfie in the future. We believe better prices and better service make a lasing relationship.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I would like to close my complaint as my credit card company has informed me that the disputed charge case I opened has since been resolved in my favor against the proprietor.

Thank you,

Sent from my iPad

Review: I purchased a DJI phantom 2 vision camera drone from this company who claim to be an authorized dealer. When I receive the product the packaging was not secure and it did not work whatsoever. All I simply wanted from the company is for them to exchange it for a working product. They told me no they do not take returns. I further stressed that I wasn't even trying to return the product but simply exchange it for a working product since I bought an item listed as new. I also believe it is noteworthy to mention that I initiated the exchange process the day after I took delivery of the item, this is not something that I tried returning weeks or months later. After fighting with them they continued to tell me there was nothing they were going to do about it. This product cost over $600 which obviously brought me to a point of high frustration. They have done nothing but continued to lie and contradict themselves throughout the process. I even paid to ship the item back and all they did was send it right back to me. I was completely taken advantage of as a consumer and I am asking the Revdex.com to please help resolve this. I suggest that whoever is in charge of this review [redacted] Fumfie reviews as they clearly continue to scam people.Desired Settlement: All I am looking for is to receive a working product which I paid for. I can't believe at this point I am even having to reach out to the Revdex.com. I sincerely appreciate your help in this matter.

Business

Response:

Our dear valued customer,First and foremost, we wish to express that we are really sorry to hear you feel this way about our company. Here at Fumfie.com, we strive to ensure that all of our customers are satisfied with their shopping experience and after-sale customer service. We have strict return policies surrounding any remote controlled quadcopter equipment, yet we try to make exceptions for such policies on a case by case basis. The details on your order suggest that the original purchase with order number [redacted] was submitted on 06/**/2015. The delivery of this purchase was guaranteed within 6-10 business days. This purchase was delivered by [redacted] on 07/**/2015. On 07/07, we received a first call concerning this purchase. The call stated that this product arrived with broken seals and was defective out of the box. When we ran the serial number in our system, it showed that this DJI drone was never shipped to anyone else before. Despite the contradicting information, we provided you with a return authorization. Once the package came back, it was thoroughly tested and inspected. Our technicians concluded that your battery was indeed defective. At that time, we provided you with a brand new original DJI battery as a replacement for the defective one. Additionally, we found that the craft had some visible wear and tear. In light of this finding, we were not able to process a replacement for you. Instead, your drone was cleaned and shipped back to you. It appears that throughout the entire process, you were not willing to work with any of our support staff. We are sorry that we were not able to accommodate you to your complete satisfaction. As a result, we wish to provide you with a $50 credit towards your next purchase with accessories. Sincerely, Fumfie.com

Review: My wife and I purchased a dishwasher, gas range, and refrigerator from Fumfie Home Appliances ([redacted]) totaling $4371.98. The range arrived fine, the dishwasher arrived severely dented. I refused shipment on the dishwasher but it was replaced. It took a month longer than they promised but it was replaced.However, the LG refrigerator (LFX33975ST) arrived with a small dent in the bottom freezer. We had just built a new house and were moving in that weekend so we needed a refrigerator to be able to move in. We could live without a dishwasher (see above). I signed for the refrigerator damaged and was assured that the freezer door was replaceable and would resolved in a timely fashion. We moved in ~May **, 2014, and are still dealing with this issue. We have talked to both [redacted] and [redacted] at Fumfie and both are very responsive and give you a date on when the issue will be resolved but nothing every happens. Below is a brief timeline of events, each time I was promised resolution.6/*/14-[redacted] promised resolution, 6/**/14-was told freezer door ordered, 7/**/14-followed up with [redacted] and he responded saying he was looking into it, 7/**/14-got a call from [redacted] asking that I fill our his review giving him excellent ratings, 8/**/14-followed up and [redacted] responded he was checking daily on my issue, 9/**/14-stopped working with [redacted], now working with [redacted], he responded and I called him giving the details and was assured my issue would get resolved by Sept. **, 2014. 11/*/14-followed up with [redacted] and he ask that I kindly remind him of my issue and his response was it was not a warranty issue but more intricate and he would check with his supply chain team.Today, 12/**/14 - still no responses, freezer door has not be replaced, and [redacted] has not responded to my last two emails.Desired Settlement: We have a couple of resolution that we would be happy with:1. Freezer Door replaced and installed on our LG LFX33975ST2. A complete LFX33975ST replacement and installed (not damaging our floors)3. A full refund of the purchase price of $2,298.94, Fumfie can have the unit if they wish at their expense

Business

Response:

Hello,We apologize for the inconvenience and will have this resolved. We are checking on the latest status of the replacement part. Our goal is to make sure [redacted] is taken care of and completely satisfied. We will do everything in our power to make this happen.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HelloThis is in regards to case #[redacted]. I apologize that I did not respond sooner but this case has not been resolved. Fumbie’s response is the exact response that they have given us since May 2014. I have yet to hear about a resolution on our claim.Can you please re-open our complaint and follow up with Fumfie to get this issue resolved.Thanks[redacted]