Fumfie

Hello,We will be contacting [redacted] Tomorrow to discuss some other options regarding the refund. Normally our standard procedure is to issue a check via [redacted]. Best Regards,Fumfie Home Appliances

Hello [redacted],
We apologize for the inconvenience. When our Billing Department went ahead to refund the account, they were notified a chargeback/dispute was left. Unfortunately once a chargeback/dispute is left, the funds are already removed from our account. We do apologize for the unexpected delays as we wish we could have gotten the product to you right away. Our goal at Fumfie is to do whatever will make our customers happy. We also make sure to compensate a customer if there ever is a delay. We consider this matter resolved.
Best Regards,
Fumfie Home Appliances

“Don't do business with Fumfie”
A bought a new Canon EOS 760D and Tamron 16-300 lens. The lens has a defect with this camera and required a firmware update. Fumfie refused to honor their company policies and handle the fix with Tamron. I'm stuck with a len that doesn't work.
Don't do business with this company. They don't take responsibility for defects within a year of purchase.

Buyers beware. If you log into your account on Fumfie.com, you can also see ALL the other Customer's Accounts!!!! This is severely dangerous to their customers!

I purchased a camera lens that was advertised as new. The lens did arrived, but it was not in the original packaging I have seen the product in other stores, it lack the traditional packaging info, instructions, warranty, product registration, etc.
I feel that this company is false advertising and selling products that have either been returned, bought used, or aquiered illegally.

This customer when on the phone with us stated that their product is defective and they do not want to return the claimed "defective unit". The customer only wants us to ship a new product to him. This product was ordered from us 2 years ago, the customer also placed an order for an...

[redacted] TX-NR616 A/V Home Theater Receiver and an extended warranty. This warranty claim needs to submitted directly with the warranty company, not to fumfie.com.We would be able to take the product back, inspect it for defect and get the product repaired or replaced under the manufacturers warranty terms, however the product would need to first be returned to us. Either way, no matter the customer go through fumfie.com or [redacted], as stated above, the customer is unwilling to return anything for inspection and repair/replacement. Please return the product first and we can proceed with the warranty repair.

Hello,A representative did contact [redacted] back on December [redacted] to confirm that we are investigating this matter. Our records indicate that a check was sent last week. We are doing our best to get to the bottom of this so we can make [redacted] a satisfied customer. If need be, we have...

no problem voiding the check that was sent and issuing a new check. We are here to help and will not stop until [redacted] receives his funds. Our goal is to make sure our customers are completely satisified. Best Regards,Fumfie Home Appliances

Hello,
Unfortunately the unit that was reserved for the customer was received damaged. We immediately ordered a replacement model for the customer and were awaiting it to land. The customer needed the unit as soon as possible, which we understand 100%. After processing the...

cancellation, our billing department processed the refund but received a notice back from the credit card company that a dispute has been filed and we can no longer proceed with the refund. According to the bank, the funds were already debited from ur account. Once a dispute is filed, we are unable to proceed with processing a normal refund for the customer. We do hope the customer gives us the opportunity to compensate them so they can be a returning customer of Fumfie in the future. We apologize for this inconvenience and look forward to perfecting the imperfect to make the shopping experience at Fumfie as easy as possible.
Best Regards,
Fumfie

Dear Valued Customer,Fumfie.com is
a consumer electronics online web store which only sells consumer electronics.
Fumfie.com conducts all business activities out of our office located at [redacted]. Fumfie.com
does not sell any major home...

appliances. In June 2014, Fumfie.com
was approached by [redacted]., a major home appliance retailer, whose interests were
to open up a separate appliance website under the brand of Fumfie.com. An
agreement was made and a new subdomain was created on a separate server
operating as a standalone unit, separate from the Fumfie.com website [redacted] was the
name of this website and [redacted]. is the entity who coordinates all business activities related to the
[redacted] web site and is located at [redacted] ###-###-####.Unfortunately, it was
brought to our attention that [redacted]. was not meeting customer
expectations. We also received a number of calls regarding the
[redacted] web site. However we (fumfie.com) are unable to assist
these customers because appliances.fumfie.com is a different website and
Fumfie.com does not have access to the [redacted]’s system. Just
because we cannot access their system does not mean there was nothing we can
do. We discontinued access to the subdomain and server, which allowed [redacted]c. to charge orders coming in from the [redacted] web site. [redacted]. charged all orders through their own credit card processing terminal and
Fumfie.com does not have access to [redacted].’s credit card processing
terminal. Because of this Fumfie.com is not able to refund [redacted]
their orders. As a consumer myself, what I would do is contact your credit card
company and initiate a chargeback of the funds you used to pay for the
appliances you ordered. Fumfie.com has severed all
ties with [redacted]. and the [redacted] web site is no longer active.
To show our appreciation for your patience and as a gesture of good will for
the inconvenience experienced we are willing to issue a $100 store credit
towards the purchase of product accessories from the Fumfie.com consumer
electronics website. For the interim, for answers to all inquiries related to a
major home appliance orders please forward your correspondence to [redacted].
whose information was listed above.Best Regards,
Fumfie

Hello,After planning to send another check and speaking with [redacted] over the phone, we were advised that a chargeback was left. Unfortunately once a chargeback is left, the funds are already removed from our account. We consider this matter closed.Best Regards,Fumfie Home Appliances

Hello,
We apologize for the delay and are happy to know that this matter has since been resolved. Please note, we do always make it our business to compensate a customer if there is a delay with their order. Delays are not likely but they can occur from time to time in this business....

If you have not received compensation from one of our representatives, please call us at ###-###-#### so we can make sure you are taken care of. The order was cancelled and refunded and we consider this matter resolved. 
Best Regards,
Fumfie

Our dear valued customer,
First and foremost, we wish to express that we are really sorry to hear you feel this way about our company. Here at Fumfie.com, we strive to ensure that all of our customers are satisfied with their shopping experience and after-sale customer service. We have...

strict return policies surrounding any remote controlled quadcopter equipment, yet we try to make exceptions for such policies on a case by case basis. The details on your order suggest that the original purchase with order number [redacted] was submitted on 06/**/2015. The delivery of this purchase was guaranteed within 6-10 business days. This purchase was delivered by [redacted] on 07/**/2015. On 07/07, we received a first call concerning this purchase. The call stated that this product arrived with broken seals and was defective out of the box. When we ran the serial number in our system, it showed that this DJI drone was never shipped to anyone else before. Despite the contradicting information, we provided you with a return authorization. Once the package came back, it was thoroughly tested and inspected. Our technicians concluded that your battery was indeed defective. At that time, we provided you with a brand new original DJI battery as a replacement for the defective one. Additionally, we found that the craft had some visible wear and tear. In light of this finding, we were not able to process a replacement for you. Instead, your drone was cleaned and shipped back to you. 
It appears that throughout the entire process, you were not willing to work with any of our support staff. We are sorry that we were not able to accommodate you to your complete satisfaction. As a result, we wish to provide you with a $50 credit towards your next purchase with accessories. 
Sincerely, 
Fumfie.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

   They have attempted to repair it twice and the problem persists. In addition, the nikon warranty is invalid and fraudulent for the reasons previously mentioned. I will only settle for a refund in the amount of $2500
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,A chargeback was put through by the customer and once that happens, we are unable to issue a credit as the funds have already been taken out of our account.Best Regards,Fumfie Home Appliances

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received a check that was promised to be mailed on February **, 2015 by email from [redacted] at 10:54 am (see below). I was called yesterday by "[redacted]" who still had not processed a refund. I have also turned the company into the New York state consumer protection agency and have filed a fraud claim w/ [redacted].
From: "[redacted] ." <[redacted]>
To: "[redacted]" <[redacted]
Sent: [redacted]
Subject: Re: [redacted] Refund Status
[redacted]
[redacted]
[redacted]
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The merchant's response towards the issue is totally baseless and wrong. Firstly, they advertised incorrectly and they make sure that their website does not show where the warranty is from. They tell it only after the order has been accepted. If you look at their website, their website does not even tell that the products are NOT GENUINE. They try to trick the people by not telling all these and keeping all the facts.
As far as the Credit Card Dispute is concerned: I obviously filed a complaint to the credit card since they said they will not be giving me back my money during my 1st call which was on April [redacted], 2014.
This should not be a reason for Fumfie not to return me back my Hard Earned Money.
They should obviously learn to earn money Fair and Square and not play with people fraudulently. 
Their rating on Revdex.com is A. Even after so many complaints from Consumers. They should obviously be demoted to B- or even C-. 
Thanks and Regards
[redacted]
*
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I'm tired of dealing with these people. They are not trust worthy, lost my trust and patience. I have researched them and they pull this off many times. Who ever said they will call me as soon as it arrives to their warehouse is a flat out LIE. This is the third LIE, last time I spoke to them they said it WILL SHIP TO MY ADDRESS THIS WEEK!! NOT COME TO THEIR WAREHOUSE! They are giving me the run around and if I talk to them personally it's not going to go anywhere.Last time I talked to a rep they put me on 6 min hold on the phone, I kept saying hello, every 2 min, like I was dodged or he wanted me to hang up. Second, he asked for my order #, I told him I don't know it by memory, so I gave him my home address in fast verbal fashion. So he replied ok let me see where your order is, what human being remembers an address read out loud. Obviously he was not looking for my order status and just stalling me. I don't trust them anymore, I don't want their product, I want a full refund. The reps are pathological liars and put the voice tone of trust and under control. I can't deal with them, just want a refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Fumfie has not contacted me once regarding this matter.  I have had to continually contact them and I keep hearing excuses and delays.  Today's excuse/delay was telling me that the SECOND check that was issued to me (that I have not received after a week and a half) cannot be cancelled until the end of next week and at that point they can issue me a THIRD check with a tracking number.  So, now I have to call the customer service rep yet again next [redacted] so that this will happen, as I am certain by now that I will not receive the second check they supposedly sent me.  I have confirmed with them the address, to which they are sending the checks, and there is no reason that they should not be delivered to me if they were indeed sent. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello [redacted]
We are pleased to inform you that your order was refunded. If you have yet to receive any email regarding your refund, please call us at ###-###-####. We apologize for the delays and always make it a priority to compensate our customers if there ever is a delay....

Although a customer may purchase elsewhere, we still make it our business to compensate the customer to show them our appreciation. [redacted] has received compensation along with his full refund. We are happy to have corrected this matter and consider this matter resolved.
Best Regards,
Fumfie Home Appliances

Hello,[redacted] was sent the tracking number details for her check via email and we now consider this matter resolved. We will also be reaching out to [redacted] to offer compensation. We always make it our business to compensate a customer if they were not completely satisfied. Best Regards,Fumfie Home Appliances