Fumfie

Hello,It was a pleasure speaking with you earlier todayBeing that the damage has been reported months after delivery was signed for and accepted, it will be difficult to get approval for a door replacement but we will definitely do our best to make this happen for youOur goal is to make sure all of our customers are completely satisfiedEven if a customer has an issue weeks or months after the fact, we will never turn away a customer and always try to resolve the matter as best we canWe consider this matter closedBest Regards,Fumfie Home Appliances

Hello, We apologize for the delay and are happy to know that this matter has since been resolvedPlease note, we do always make it our business to compensate a customer if there is a delay with their orderDelays are not likely but they can occur from time to time in this business If you have not received compensation from one of our representatives, please call us at ###-###-#### so we can make sure you are taken care ofThe order was cancelled and refunded and we consider this matter resolved Best Regards, Fumfie

Ah, fumfie, what a rollercoaster: So buy a gopro bundle off the fumfie site because it was featured on the google shopping search, which I mistakenly thought guarantees the products that it brings up (like [redacted] ) I buy the product then look up the reviews on the internet and find that they are intermittently fraudulentMy package arrives with everything that they promised in full working order BUT then 2-days later multiple fraudulent charges started appearing on my credit for women's clothing and auto insuranceChase was able to reversed the charges but the timing is very suspicious Don't use it, not worth the risk

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I WILL NOT accept a check from this company as I do not trust them and do not want them to have any of my banking information were I to negotiate a check from themAdditionally, a check will only further delay the return of my funds I want a credit issued to my credit card! I have already disputed the charge with my credit card company.This response is completely inaccurate and unacceptable I still have not received ONE e-mail from this company and have absolutely no problems receiving e-mails from anyone else Additionally, I NEVER agreed to accept shipment of this item because the company WAS NEVER able to assure shipment before I advised them that I did not care to do business with them These representations are false.This company is clearly unscrupulous One only need look at the vast amounts of complaints to see their pattern of business dealings Frankly, the Revdex.com needs re-evaluate its rating of this company as the "A" rating is clearly misleading to consumersConsumers, please read all the other complaints about this company and use your judgment as to whether so many people having the same types of problems is a coincidence Revdex.com, please take a look at you own website and re-evaluate the rating of this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We had shipped out a Canon EF 70-200mm f/2.8L IS II IS USM LENS with Serial number [redacted] This customer is unwilling to cooperate with this $fraudulent investigationThis investigation cant not be carried out properly if this shipping box was shipped to us and if this customer is unwilling to COMPLY with the UPS investigations department than there is nothing FURTHER that we can do to assist the customerIt is extremely convenient and somewhat strange that video was taken at the time of the claimed"unboxing", however it had not been sent to us for reviewHowever, even if we received the video this wont change the fact that the recipient could have opened the box from the bottom and replaced the product we sent with a different itemIf this was done than the top of the box looks unopened perfect for an "unboxing" showing an item that would appear as being received was incorrectly shipped outWe do not commit fraud, we are a reputable companyWe do not carry this product that this customer claims they had received from us (a coffee mug)We asked this customer for evidence to assist us in our own internal investigation like, a copy of their purchases from marketplaces like [redacted] and [redacted] and any other marketplace, e-commerce or retail purchase, however they were unwilling to comply againIf this were to go to court we the burden of proof would be on the customer and we would seek discovery and ask for more evidence to prove beyond a reasonable doubt that this customer is not perpetrating wire and mail fraudIf this customer is unwilling to to comply with all aspects of the investigation into this matter than please consider this case closedThank You

Dear Valued Customer,Fumfie.com is a consumer electronics online web store whichonly sells consumer electronicsFumfie.com conducts all business activitiesout of our office located at *** [redacted] ***.Fumfie.com does not sell any major home appliancesIn June 2014, Fumfie.com was approached by [redacted] ***., amajor home appliance retailer, whose interests were to open up a separateappliance website under the brand of Fumfie.comAn agreement was made and anew subdomain was created on a separate server operating as a standalone unit,separate from the Fumfie.com website [redacted] was the nameof this website and [redacted] ***is the entity who coordinates all businessactivities related to the [redacted] web site and is located at [redacted] Unfortunately, it was brought to our attention that [redacted] has not been meeting customer expectationsWe have also been receiving ahigher number of calls to our office relating to the [redacted] websiteHowever we are unable to assist these customers because [redacted] is a different website andFumfie.com does not have access to [redacted] ’ssystemJust because we cannot access their system, we did have ability toaccess and control the subdomainWe have since removed permissions allowing [redacted] ***to charge orders coming in from the [redacted] web site[redacted] ***was charging all orders through their own credit card processingterminal, but is no longer putting through any chargesFumfie.com does nothave access to [redacted] ***.’s credit card processing terminal and because of thisFumfie.com is not able to refund [redacted] their ordersFumfie.com has severed all ties with [redacted] ***The [redacted] web site is no longer activeTo show our appreciation foryour patience and as a gesture of good will for the inconvenience experiencedwe are willing to issue a $store credit towards the purchase of productaccessories from the Fumfie.com consumer electronics websiteFor the interim,for answers to all inquiries related to a major home appliance orders pleaseforward your correspondence to [redacted] ***whose information was listed above.Any questions please feel free to contact me with any questions you might have.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Their disingenuous rhetoric as a reply is another lie and I can prove it with the .pdf attachement I've included with my response The last time I spoke with [redacted] at Fumfie was on I never received it Contrary to ***'s response to you, they have never told me it would be resolved by Even so, that is today and still no refund I am done being patient months is too long to wait for my refundFact: They never had the refrigerator in stockFact: They took my money for a non-existent product and have had it for months That is more than enough time to do an "investigation"Fact: They never shipped my the refrigerator and I have already purchased it elsewhere.Fact: They to date have not refunded my $2595.Fact: There is nothing to "investigate" and make sure things are running smoothly That's just ridiculous They can easily see I have not been sent a product since it never existed They are merely wasting time Fact: They never informed me this would be resolved by 1214, I have attached proof that the most recent promise was a refund by 12/*/ They gave me the excuse they had issues with their credit cards and needed to mail a check.Fact: I have saved all emails and phone conversations documenting this horrible transaction and can prove what they are saying is false Regarding the compensation for delays they've promised in the Revdex.com reply, Fumfie how can you compensate me for delays on the product that I have 1) already cancelled with you and 2) have since purchased elsewhere? If you want to compensate me, then pay me for the interest you've made by keeping my $for months At the average interest rate of 15% charged by most credit card companies, I calculate that to be $ So add that to what you already owe me.Just refund my money You've now said in your Revdex.com reply it will be done today Still waiting] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,We have spoken with [redacted] and apologized for the inconvenienceWe have been in contact with [redacted] and will continue to do so until it is resolvedOur Billing Department is currently investigating this matter and should have a resolution within the next 1-business daysWe will also be compensating [redacted] for her patience and understanding.Best Regards,Fumfie Home Appliances

Hello,
We apologize for the delayThe door has finally arrived after an unexpected delayWe will get in touch with the customer to schedule the delivery date for the door
Best,
***

Hello,We apologize for the confusionThe customer has since been refunded and we consider this matter closed. Best Regards,Fumfie Home Appliances

Once delivered to the address, the product is considered delivered with signature because the customers authorized release acts as a signatureAn insurance claim with the shipper can no longer be started because the customer because as stated in your contract with *** for my choice "You further agree to indemnify ***, its parent corporation and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from any claims, demands, expenses, liabilities, causes of action, and suits of any kind made or asserted by the shipper arising from or relating to your use of the Service*** shall not be liable to you for any loss, claim, liability, or damage of any kind, including but not limited to direct, indirect, consequential, special or exemplary damages, whether based on contract or otherwise ("Loss") arising out of, or resulting from, ***'s provision of, or failure to provide, the Service, including failure to follow consignee instructions, delivery contrary to consignee's instructions, misdelivery, or delayed delivery***'s liability for loss or damage to a package, or delayed delivery shall be limited pursuant to the *** Tariff/Terms and Conditions of ServiceThe *** Service Guarantee does not apply to packages subject to *** My Choice services, including without limitation a change in service levelAll claims for loss or damage or delay shall be filed in accordance with the *** Tariff/Terms and Conditions of ServiceIn no event shall *** be liable for any Loss, including but not limited to loss, theft, alteration of, unauthorized access to, or acquisition of, your personal information, or other security breach, compromise, or incident involving your personal information, whether by third parties or otherwise, arising out of or resulting from misuse or impairment of the security of the personal information (including but not limited to security access codes or vacation information) that you provide to *** to allow it to render the Services to youIndemnityYou agree to indemnify, defend, and hold harmless ***, its parent corporation, and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from all claims, demands, expenses, liabilities, causes of action, enforcement procedures, and suits of any kind or nature arising from or relating to your use of the Service, your noncompliance with governmental laws or regulations or ***'s requirements applicable to the Service, or your failure to comply with these Terms"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I contacted my credit card company on 12/**/and was informed that a charge back from the merchant has not been received nor have they answered their inquiries
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hello,We have informed the customer that this matter will be resolved no later than 12/**/We apologize for the delay and will do everything in our power to make our customers happyCertain situations do need to be investigated prior to a decision to ensure everything is running
correctlyWe appreciate *** *** patience and have also offered to compensate *** *** for the delay. Best Regards,Fumfie Home Appliances

Hello *** ***,We apologize for the unexpected delayUnfortunately we have no record of an order being cancelled, as orders must be cancelled over the phone for security reasonsThe model you have ordered has since arrived and was being scheduled to ship this FridayI tried
calling you a few times today and have been unable to reach youIf you wish to proceed with the cancellation, we have no problem issuing you a full refundWe would also like the opportunity to compensate you for the delay, even if you choose to purchase elsewhereOur goal is to make sure all of our customers are completely satisfiedIf we have a customer unhappy, we always do our best to compensate them appropriatelyI will continue reaching out to *** *** to offer compensationWe consider this matter resolved. Best Regards,Fumfie Home Appliances

As evidenced by tracking the *** tracking number on the order ***, Signed By: *** *** authorized release of this shipmentBy doing so *** *** waived all rights to claims on non receipt or misdeliveryIf the customer does not want all responsibility of misdelivery or
non receipt to fall on his shoulders then he should not have used mychoice *** service to authorize the release of the parcel that was shipped with next day delivery and signature required on itUnfortunately, because of the customers choice to waive his signature requirement, he waived his right to a claim and waived his right to a refund for any problem that might arise from delivery problems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company processed the charge for the washer with shipping on November ** They never should have processed the charge if they were not going to follow through on their end of the order Now they have had our money since November ** No refund has been issued, and our washer still has not been shipped My address is included on the invoice with free shipping indicated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hello,
We apologize for this delay and we will be shipping all units on the same order to save the customer any inconvenience of needing to be home for two separate deliveriesThis order is scheduled to ship in full this Thursday nightWe will send the detailed tracking information
this FridayWe appreciate your patience and hope you have a wonderful rest of the day
Best Regards,
Fumfie

Our policies state "We are responsible for the monetary value of the merchandise onlyAll cost associated with insuring shipments for orders contain cameras and camcorders are include in the total price of the productCosts associated with insuring shipments for anything that goes freight are not
included in the total price of the productInsurance for oversize items going via freight shipments must be paid for in addition to the cost of the product itself." These policies were agreed to by the customer when placing their orderThe order was never charged, the customer requested us to cancel this order, so we didThe cost of shipping is a separate from the cost of insuring the shipmentThere is nothing more that we can do for this customerOur policies are specific and can not be made any more clear

I ordered a Nikon Dfrom them because they had the lowest price listedThey called days later to "confirm" my order, which turns out is just a sales tactic to try and make you buy accessories priced way over market value, which is where they make up their marginI should have done my research, fell for it and bought a battery, worked fine but paid way too much for itGot my camera and it looked new and worked fine (still does) but there was no warranty cardI called about this and they said they don't have warranty cards because they are trying to go paperless (complete lie of course)
Long story short - this is a scam company that will sell you stuff that may or may not be authentic, new products, and they'll try to pressure you into buying other stuff over the phone before shipping your productIf you have thick skin and are willing to roll the dice, you stand a good chance of getting products at a serious discountMy recommendation would be to always go through a trusted dealer, it will make your life much easier in the end

Hello,We are not passing any blame on the customer or the customers credit card companyOnce a dispute is filed, the funds are already removed from our accountUnfortunately there is no further action for us to take when this occursWe apologize for any inconvenience this may have caused.Best Regards,Fumfie Home Appliances