Fumfie

The fact that we are not an authorized dealer is no secretWe sell below MSRP and that is specifically why our customers shop with us, because of our attractive pricingAuthorized dealers are required to sell at MSRPIf there is ever a product sold below MSRP, you are not purchasing from an
authorized dealerThis camera has now been professionally used for monthsOver photos have been taken with this camera as mentions on the phone call with our representativeOur web site is specific in stating you are covered under a limited warranty, and that still is the caseA customer service representative will be contacting you shortly to follow up on this complaint

Every product we sell is 100% Genuine
Those claims you stated in your response are completely unfounded, they are
slanderous and libelousPlease be very careful
I am sorry, but I think you are misunderstanding what the points our
representative was trying to relayAs our web site states on every product
listing page, a year limited warranty accompanies each product we sell and
shipIf you had any questions regarding the warranty you were certainly
entitle to do so and we would have been extremely happy to answer
Authorized dealers are required to sell their products at Manufactures
Suggests Retail PriceThis is the main reason why
customers shop with us, because of our rock bottom pricesWe are not an
authorized dealer, as evidenced by our below MSRP pricing We offer discounted prices to customers
because this industry can get quite expensive when upgrading and purchasing
equipment
Most manufacturers don’t mind their products being bought below MSRP and
will cover all terms of the manufacturer’s warranty, no matter if they
purchased from an authorized dealer or notThe reason why we offer the
customer to come directly to us for their year limited warranty is to give them
the added coverage should the manufacturer decide to not cover their warrantyWe
want to be there to protect our customer’s best interest
We have even caught manufacturers completely lying to our customers and
persuading them to return the product to us and then directed them to go buy
from an authorized dealer near themThese manufacturers tell customers that
even after the first year’s manufacturer’s warranty is up they still won’t take
this customers camera in, even for a paid repairYou can confirm for yourself
that is a lie by calling up any of authorizes service / repair centers in your
areaThese centers can be found on the manufacturer’s web site under service
and repairsThey will in fact work on the product if it needs to be repaired
You will be pleased to see that they will work on your camera
There was absolutely nothing that was misrepresented on our web siteThe
product had indeed been returned and was already refundedA 15% restocking fee
was assessed as state in our policies for all returned merchandise

Mostly just adding this review since I saw so many negative ones after I had ordered, which had me a bit worried prior to receiving my orderI ordered a Sony PXW-Xon 12/** after seeing a pretty decent discount compared to retail(about 11% off)
A few hours after placing my order I received an email and voicemail telling me I needed to call them back to finalize my order, when I did they confirmed the shipping address then tried to upsell me on a couple things like spare batteries and extended protection plan, but they didn't press at all when I declined
My only gripe with this process was that the email went to spam and if I hadn't checked my voicemail quickly I unknowingly would have delayed my camera shipping outThey shipped via *** for free, and it arrived much earlier than quoted(quoted 5-business days, it arrived on 12/**, so only days later)
Package arrived with everything in new mint condition, zero complaints about the shipping or actual product received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
This is regarding Complaint*** It has been two weeks since Fumfie supposedly issued a check I have not yet received it and honestly do not expect to receive it Fumfie has repeatedly shown over the months I have been dealing with them that they are willing to say they will send a check but never actually send it This has been the 3rd time that has happened.I sent email since I couldn't update in Revdex.com because I had previously rejected response saying no check yet received a week ago
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The problems began April **,as is evidenced in the data contained in the over exposed photos sent to Fumfie in MayThis negates the day refund period which is for undamaged goods anywayThe intermittent problem still exists after they had it looked at twice by their techniciansThey claim to offer a year warranty yet they refuse to spend anymore money on repairing it (see attachment) and Nikon won't service it due to its 'gray market' statusWhat am I to do with this defective camera that can't be repaired? However,I am willing to accept a refund in the amount of $to settle the matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response from this company is way too lateMy product was not delivered as promised, and they were closed the entire week my product was to arriveI never heard anything from themAfter finding multiple complaints about this company for very similar issues on the Revdex.com website, I decided to cancel my order and not do business with this companyThey agree to free express shipping if you purchase a warranty and then do not comply with shipment datesThere were complaints about damaged products being shipped, incomplete or wrong items shipped and the customers were having a very hard time getting refundedI want no part of that
When I finally got a hold of this company, when they decided to open, I called twice and no one called me back when they said they wouldI told *** to leave me detailed message as to the statusHe called me back hours later with no messageWhen I returned the call, they were already closedI'm not going to play gamesI canceled the transaction and I'm done with this order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Fumfie is obfuscating and disingenuous with their response There are a few CRITICAL items that they have not mentioned:Fumfie has declined to send me a box for me to ship the item back ...HOWEVER-- The receiver is still under *** Warranty*** has indicated they will ship me a box to return the item to them for repair Everything for freeSo why bwould I ship this at my own expense to Fumfie where they will ship it to ***? Why did I pay for a Warranty? I was sold a FUMFIE warranty (under pressure by a Fumfie salesman) who indicated that the receiver will be replaced with a NEW one if anything goes wrong with itBUT-- NOW, Fumfie wants me to find a box, pay postage, and send the receiver to them so *THEY* will send to *** for repairs This makes absoluteley no sense Why have I paid the Warranty from Fumfie for when I can do the same thing directly with *** for free? Again, I can do the same thing with *** and FREEFumfie is clearly unethical by charging me for a Warranty that is no different than an existing *** Warranty.I will not accept anything less than a BRAND NEW replacement of my receiver (I will pay for an upgraded device BTW) by FumfieOnce the I have the receiver I will send the broken one back and they can do whatever they like with it.NOTE: This is not an isolated issue with Fumfie, a cursory search will reveal they have a very poor record and repeated unethical behavior.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are trying to offer a $credit for $that they have stolen from meThe appliance was returned and I want my money backThe response is unacceptableAs of last week they continued tlnsay they were sending a check but nothing has happenedThis is a crime
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have yet to receive a return phone call or email from anyone from fumfieI attempted times yesterday to call but remained on hold for over minutes before hanging upI contacted *** *** warranty company who advised me they do provide warranty coverage on products sold by fumfie but was advised my washer / dryer was never even registered by fumfieI filled out a claims facilitation form at their request and am waiting to hear back from the warranty companyAgain I still have not spoken to anyone or had any arrangements made to have the extended warranty work scheduledAny statement to the contrary by the company is a complete fabricationI will gladly provide the Revdex.com acess to my phone and email accounts to prove this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,We are currently investigating the whereabouts of the original check but our intention is to send a new check and include trackingIf we do not have a response on the original check by Tuesday 2/**, a new check along with tracking will be sentWe consider this matter
closed. Best Regards,Fumfie Home Appliances

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Fumfie has not issued a refund for the refrigeratorAlso, I spoke to someone with authority at *** *** and asked if it was possible for a company to accept *** *** charges and not be able to issue a credit back, as *** claimsI was told that there is no possible scenario that this would be plausibleThe company continues to stonewall and state falsely in email that they have already mailed a check--even including check reference numbers for non-existent checks. I want *** to issue a full refund to *** *** immediatelyI also intend to contact the state attorney general's office about this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hello ***,
When speaking with one of our representatives, you mentioned you needed the unit delivered by the following day or twoShipping from New York, that time frame was unfortunately unrealisticIf an order is processed and a customer needs to cancel the order before the
promised ship date, there is a 3% cancellation feeThis cancellation fee is noted in our terms and conditionsIn this case, we were waiving the 3% cancellation fee for you as our goal is to make sure all of our customers are completely satisfiedWhen beginning the refund process, we were notified that a dispute was leftWhen a dispute is left, the funds are taken from our account and we are unable to complete the refund processWe would love the opportunity to do business with you in the future and hope you have a wonderful dayWe consider this matter resolved
Best Regards,
Fumfie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received a credit on my credit card even after I returned their call and spoke to *** to cancel the order at their requestThey don't answer the phone nor respond to e-mail from their own web site but they are quick to charge your credit cardI want the credit processed ASAP.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
This complaint has not been resolved. I did receive a response from Fumfie, first admonishing me for not know that they sold grey market product, and they offered for me to return the product and they would inspect and get back to me with a potential return allowance. First off there is ZERO chance that I would trust them since they were deceptive to begin with and secondly, I cannot be without my camera for any unknown length of time.
 
The only acceptable remedy is that I receive an original (USA MFG) Nikon D610 with the 5-year warranty and I will immediately return the 'copy' import to Fumfie.
 
Regards,
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The reason I am rejecting the business' response is because their response is completely false and baseless. They are still trying to mislead the general public by posting comments like saying the Manufacturers are not allowing the consumers to buy from their website. The products are not GENUINE!
Coming Back to the Policies:
If you see this link: [redacted]
there is no mention of their policies and anything related to why the product is cheap or whether the warranty is from them or the manufacturer. 
The need to change that and not mislead the public. 
I am not sure why Revdex.com is not changing their credit ratings after all these complaints from the consumers.
]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
We have spoken with the customer earlier today and in addition to upgrading the customer to a better model for no extra charge, we have also provided the customer with additional compensation. The order will be shipping out tonight and the customer is now happy and satisfied...

with our service. Here at Fumfie, we make it our bsuiness to make sure that all of our customers are completely satisfied. If we feel that is not the case, we will always go above and beyond to make that happen. We now consider this matter resolved. 
Best Regards,
Fumfie Home Appliances
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fumfie still has not refunded my money. They DID contact me via telephone because of Revdex.com (thank you) and informed me the order is cancelled and that they would refund my money in full, but my credit card has not been credited that money 5 hours after their voicemail, not even pending. I will consider the matter resolved when the money has been refunded. On [redacted], I've had two different users contact me directly referencing my review of Fumfie there, also claiming being ripped off by Fumfie. Fumfie has no business doing transactions with the American public. Of course, that is my opinion, and most likely the opinion of several other [redacted] reviewers. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I have not yet been contacted by Fumfie through either email or by phone to resolve the issue nor have I received a check for the refund amount.Email: [redacted]Phone: ###-###-#### 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

I recently purchased a Phantom 4 drone with many accessories from Fumfie. Their price was well below anything else I could find. I was very hesitant about making a purchase from this company after reading the reviews. The sales associate acknowledged they had some issues in the past and were working hard to build back their reputation. I took a chance and can say they delivered on their promises. All products were brand new and well packaged. Yes, I'd purchase from these folks again.

This customers ordered a product. They did not test the product out before purchasing it. The manufacturers specifications, documentation and marketing material are all specific and fact based. The customer is entitled to have their own opinion on the product they purchased. If they have buyers...

remorse, that is acceptable as well. However the company policies, were valid and do govern the terms of the sale. The product was not defective and the customer received exactly what it is that was ordered. customer had buyers remorse and changed their mind about the product they want. The return policies are specific, the product was returned and was treated as a standard return.