Fumfie

Hello [redacted] We are pleased to inform you that your order was refundedIf you have yet to receive any email regarding your refund, please call us at ###-###-####We apologize for the delays and always make it a priority to compensate our customers if there ever is a delay Although a customer may purchase elsewhere, we still make it our business to compensate the customer to show them our appreciation [redacted] has received compensation along with his full refundWe are happy to have corrected this matter and consider this matter resolved Best Regards, Fumfie Home Appliances

Hello,After continuously reaching out to [redacted] with no success, we were notified that a chargeback was left by [redacted] Once a chargeback is left, the funds are already removed from our accountWe consider this matter closed.Best Regards,Fumfie Home Appliances

The refund can possibly take up to weeks to be reflected cak on to your card, processing time is different fort each bank and credit institutionHowever the refund is complete from Fumfie.com'a end: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (1,439.94)Customer Name: [redacted] ***Fumfie.com does not advertise falselySometimes issues do arise, items go out of stock, and on rare occasion there may be a listings errorShould any problems arise Fumfie.com does try and assist customers any way possible

Hello,The customer signed for the package without any notification of a damage or dentBy the customer signing for the unit, the customer agrees that the units are in brand new conditionAlthough the customer first notified our company months later, we have still done everything in our power to make the customer happy although we are not liableWe have since sent the customer a replacement door after receiveing approval from the manufacturerWe now consider this matter resolved.Best Regards,Fumfie Home Appliances

[redacted] ripped me off by holding my paid $2,flatscreen TV order hostage by calling me and demanding I pay undisclosed "mandatory shipping insurance" after I placed the order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have attempted to repair it twice and the problem persistsIn addition, the nikon warranty is invalid and fraudulent for the reasons previously mentionedI will only settle for a refund in the amount of $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,This matter is currently being investigated and we are hoping it is resolved within the next 2-business daysWe apologize for the inconvenience and will be compensating the customer for their patience and understanding.Best Regards,Fumfie Home Appliances

Hello,The check has been sent a few times now and for some reason has not been reaching [redacted] 's destinationWe will make another attempt by sending a new check tomorrow via day deliveryIf [redacted] receives his original check before the new check is delivered, we will then void the most recent sent checkWe appreciate [redacted] 's patience and look forward to this matter being resolved.Best Regards,Fumfie Home Appliances

The product this customer purchased was a DJI Inspire Quadcopter with 4K Camera and Axis GimbalThis customer is claiming that the product was received damaged right out of the box, they claim to have never flown the productWe asked for photos from the customer which can be used to support their claim, one of which we attached to the response of this complaintThe picture shows many scratches to this drones camera mount and extremely bent connector pins and we are confident in responding with 100% certainty that severe impact damage like this could have only be inflicted by a crash landingIt is unfortunate that the customer damaged their product during their first week of usage, but this type of damage occurs very often to products like this; these products are meant to be used under extreme circumstances, and extreme damage and losses can be a result from usageThis is why we have the following policies specifically listed on the website: PLEASE READ: For Recreational and Photography Drones - We recommend you follow all manufacturer directions and have some type of practice or training operating these products If protocol is not followed to the letter and if you do not have any experience operating them, you run the risk or crashing the drone or even worse the drone may end up fly away on its ownIf this happens, this purchase is not refundable, when buying this drone quad-copter and by using this drone quad-copter the purchaser and user assumes all risk should through operation any damage or loss occurOur policies also state: We do not accept returns for refunds or replacement on the following items: Go Pro Cameras, Recreational and Photography Drones, Beats or any other manufactured Headphones or speakers, all Apple productsNOOK and Kindle Tabletsvideos tapesunderwater equipment or any products that were submerged in waterBefore purchase of these items, please read the manufacturers warranty and contact the manufacturer with any questions related to warranty coverage on items purchased below MSRPInspect the product for a defect as soon as it has been delivered to youIf defective out of the box please contact us immediately and we will assist you.The product that was shipped to the customer was brand new sealed and never usedPlease close out this claim because we are not responsible for any damage incured from usage of this non-returnable product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It was actually somewhat difficult to understand this message from Fumfie, but my attempt to decipher it’s intent has led me to believe they are again attempting to fall back on their crutch, stating that their “policy” is so clear This “policy” was nowhere in view during the checkout process You advertise “free shipping”, which in the customers mind means it will arrive free of charge However, prior to sending out the order you email the customer and instruct them to call Fumfie where they are privileged enough to speak to some ill-mannered customer service agent who attempts to charge nearly $to have your order sent out—nothing about this is “free”! If shipping insurance is required to be paid, but you are attempting to make the customer pay for it, you cannot advertise “free shipping” In my case, you did this and now I want what I ordered and what was advertised If you charge for shipping make it known during the checkout process, do not attempt to hide it within the fine print Fumfie stated clearly on my invoice that they intended to charge me $for the television, shipping, and insurance This did not happen because they refused to honor their advertisement and honorably execute the shipment of my order They deceive their customers, and worse, they do nothing to accommodate their customers when they are unhappy with the lack of service they were provided [redacted] Sincerely, Jarrod White

Hello,A representative did contact [redacted] back on December *** to confirm that we are investigating this matterOur records indicate that a check was sent last weekWe are doing our best to get to the bottom of this so we can make [redacted] a satisfied customerIf need be, we have no problem voiding the check that was sent and issuing a new checkWe are here to help and will not stop until [redacted] receives his fundsOur goal is to make sure our customers are completely satisifiedBest Regards,Fumfie Home Appliances

Hello, [redacted] was sent the tracking number details for her check via email and we now consider this matter resolvedWe will also be reaching out to [redacted] to offer compensationWe always make it our business to compensate a customer if they were not completely satisfiedBest Regards,Fumfie Home Appliances

Hello, Unfortunately the unit that was reserved for the customer was received damagedWe immediately ordered a replacement model for the customer and were awaiting it to landThe customer needed the unit as soon as possible, which we understand 100%After processing the cancellation, our billing department processed the refund but received a notice back from the credit card company that a dispute has been filed and we can no longer proceed with the refundAccording to the bank, the funds were already debited from ur accountOnce a dispute is filed, we are unable to proceed with processing a refund for the customerWe do hope the customer gives us the opportunity to compensate them so they can be a returning customer of Fumfie in the futureWe apologize for this inconvenience and look forward to perfecting the imperfect to make the shopping experience at Fumfie as easy as possible Best Regards, Fumfie

Hello [redacted] ,We apologize for the initial delay. After expecting the order to ship towards the end of November, we received news that we were able to ship the product he first week of November. At first the customer was ok with that date but has since decided to cancel the order. We do have... emails proving that they were sent to [redacted] . We are looking into our email system to make sure everything is running correctly. We have been waiting for the trucking company to confirm the product has been recalled and is on its way back to our facility. We have planned to send the customer a check by this [redacted] or [redacted] to expedite the refund process. We have also offered [redacted] compensation because of the delay. Best Regards,Fumfie Home Appliances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Fumfie has had our money since November, and they still have not shipped the washer we ordered No refund has been issuedOur washer has not been sent See attached invoice with our address and free shipping indicated The payment cleared [redacted] on November ** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,We do apologize for any inconvenience that was causedWhen we planned to send a check out with a tracking number to make sure [redacted] as well as ourselves can track the exact location of the check, we recieved a notification that a chargeback was put in by [redacted] Once a chargeback is left, the funds are already removed from our accountSince he Chargeback has been put through, we now consider this matter closed.Best Regards,Fumfie Home Appliances

Hello,We have spoken with [redacted] and are having this matter resolved immediatelyWe apologize for the inconvenience and will be compensating [redacted] for the delayWe consider this matter closed.Best Regards,Fumfie Home Appliances

Hello, This matter is currently being investigated and we look to come to a resolution shortlyWe have no reason to hold back from shipping a replacement door, as our goal is to make sure our customer's are completely satisfiedThe typical time frame for a replacement door to arrive at our warehouse is 2-weeksFor some reason, the manufacturer took a lot longer to get the replacement door to our facilityWe continuously followed up with the manufacturer but were told " it should arrive shortly"In regards to the trucking company, we have shipped replacement doors in the past and have never come across any issuesWe hope to have further updates over the next few business days Best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have already sent the product to DJI for repair, but Fumfie should not expect any further business from meAnd I have already put the word out on social media regarding the lack of support the gave me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ,As per your request we refunded your payment in full on in the amount of $1499.94The refund transaction id isRefund (Unique Transaction ID # [redacted] )As stated in our policies although we no longer have your funds the issuing bank can take 3- business days to post the refund on your accountThank You and please consider this closed as a FULL refund was applied