Fumfie

Review: I ordered a refrigerator on May **. I was upsold a warranty (which I later learned I didn't need), in return I was guaranteed a 5-8 business day delivery guarantee. 12 business days later, I do not have my product, I do not have delivery notice or shipment confirmation of any type. I tried to contact the company on June * and they were closed for some random holiday. I could not leave a voice mail so I sent an email which was never returned. I called on June [redacted] and was told someone from electronics would return my call and address my concern. No one called me back. I called back later in the day and spoke with [redacted], the person that took my original order. I told him my concerns and problem and he said he would "look into it and contact the warehouse" and get back with me within 15 minutes. 3 hours later I have not heard from anyone and I cannot get through to their company. I am aware of the multitude of complaints against this company for similar situations. I have no idea why they have an "A" rating !!??Desired Settlement: I do not want to do business with this company and I want a FULL refund on my credit card immediately. They should not have an "A" rating, there are many complaints that remain unresolved. I expect this issue to be resolved.

Business

Response:

Hello,

We apologize for any inconvenice you have been through. When you last spoke to [redacted] on Friday, he informed you he will check into this and come to a resolution for you. That is exactly what [redacted] did. Your tracking number was being prepared on Friday, and is supposed to be automatically emailed to you by our computer system. Sometimes that email does go to the spam folder. Your order was shipped out today with AM Trucking and the tracking number was [redacted]. As you can see by logging on to [redacted], the unit is currently in transit. We tried contacting you a few times today to compensate you for the delay. If there ever is a delay, we always go above and beyond to make things right. I understand when an order is delayed, it gets frustrating but we ask for you to give us the opportunity to make this right for you. Once again, you can check the AM Trucking website to see that the unit is currently in transit. We look forward to your response and coming to a swift resolution.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from this company is way too late. My product was not delivered as promised, and they were closed the entire week my product was to arrive. I never heard anything from them. After finding multiple complaints about this company for very similar issues on the Revdex.com website, I decided to cancel my order and not do business with this company. They agree to free express shipping if you purchase a warranty and then do not comply with shipment dates. There were complaints about damaged products being shipped, incomplete or wrong items shipped and the customers were having a very hard time getting refunded. I want no part of that.

When I finally got a hold of this company, when they decided to open, I called twice and no one called me back when they said they would. I told [redacted] to leave me detailed message as to the status. He called me back 5 hours later with no message. When I returned the call, they were already closed. I'm not going to play games. I canceled the transaction and I'm done with this order.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We apologize for any inconvenience this has caused and our goal is to make sure our customers are completely satisifed. Unfortunately an unexpected delay occured whcih pushed back the delivery date that you were originally told. Anytime a delay occurs, whether the delay is 1 day or 4 days, we always make it our business to compensate the customer. We tried compensating you many times to make things right but were not given the opportunity. We are on our customers side and do eveerything in our power to get every order to our customers as soon as possible. We have many things that we can compensate with, like warranty, gift cards etc...When the order was cancelled, we went ahead attempting to refund the customer but was unable to beause a chargeback was filed. I understand how frustrating it can be to be without an appliance for a few days after originally anticipated but in the small event that this does occur, Fumfie always makes it our business to make things right. We would love the opportunity to compensate [redacted] for any inconvenience this has caused even though her order has been cancelled. Please give us a call at your earliest convenience so we can work on compensation for your troubles.

Best Regards,

Fumfie

Review: Ordered a GE 30" profile series cook top on December **, 2014. Charged my credit card 1,178.00. I was told it would ship 14 days after first week of January. It is mid February and I'm getting the run around. I researched this company and there are many complaints of scamming people. Complaints ranged from failure to deliver products, refund credit and just flat out lying to people. I have contacted my bank and also filed a dispute.Desired Settlement: I want them investigated and full refund.

Business

Response:

Hello,We have tried calling [redacted] multiple times but have been unable to reach him. We originally had spoken to [redacted] and informed him the piece would arrive to our warehouse the end of this week and he would be contacted Thursday 2/**/15. The customer was happy with that resolution but we have been unable to get [redacted] on the phone. We will continue reaching out to [redacted] as promised. Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'm tired of dealing with these people. They are not trust worthy, lost my trust and patience. I have researched them and they pull this off many times. Who ever said they will call me as soon as it arrives to their warehouse is a flat out LIE. This is the third LIE, last time I spoke to them they said it WILL SHIP TO MY ADDRESS THIS WEEK!! NOT COME TO THEIR WAREHOUSE! They are giving me the run around and if I talk to them personally it's not going to go anywhere.Last time I talked to a rep they put me on 6 min hold on the phone, I kept saying hello, every 2 min, like I was dodged or he wanted me to hang up. Second, he asked for my order #, I told him I don't know it by memory, so I gave him my home address in fast verbal fashion. So he replied ok let me see where your order is, what human being remembers an address read out loud. Obviously he was not looking for my order status and just stalling me. I don't trust them anymore, I don't want their product, I want a full refund. The reps are pathological liars and put the voice tone of trust and under control. I can't deal with them, just want a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,After continuously reaching out to [redacted] with no success, we were notified that a chargeback was left by [redacted]. Once a chargeback is left, the funds are already removed from our account. We consider this matter closed.Best Regards,Fumfie Home Appliances

Review: I ordered appliances for my new home through Fumfie on August **, 2014. I paid $3,954.06 for a refrigerator, stove, and dishwasher. After waiting to receive my purchases and corresponding with their customer service representatives for three months I cancelled my order on November **, 2014 and requested a refund. Here it is almost six months from the original date of my order and I have yet to receive my refund.Desired Settlement: I would like a check to be sent to my address through [redacted] or [redacted] with a tracking number supplied to me once it is sent. I feel as though I have waited long enough to get my money back. Nearly three months.

Business

Response:

Hello,We are currently investigating the whereabouts of the original check but our intention is to send a new check and include tracking. If we do not have a response on the original check by Tuesday 2/**, a new check along with tracking will be sent. We consider this matter closed. Best Regards,Fumfie Home Appliances

Review: Credit card was charged $1649 on June **, 2014 when we ordered a refrigerator online. We waited three months for the appliance. During those three months, the company told us it was damaged on truck, then on backorder, then they couldn't find any replacements from other suppliers, then they might get a shipment in for Labor Day. We decided to cancel our order on September **, 2014. They told us it would take seven business days to see the refund on our credit card. It has been a month since the cancellation, and there has been no refund yet. I have contacted Fumfie customer service several times to see why it has not been settled. They said they would get on top of it and we would get a call by the end of the business day. They have not contacted us yet. The last time I emailed, I received a response on October **, 2014, that their offices were closed due to the holiday (Columbus Day), even though we had been corresponding that whole week. I am asking that you help us get our $1649 back.Desired Settlement: $1649 refund on our credit card

Business

Response:

Hello [redacted]

We are pleased to inform you that your order was refunded. If you have yet to receive any email regarding your refund, please call us at ###-###-####. We apologize for the delays and always make it a priority to compensate our customers if there ever is a delay. Although a customer may purchase elsewhere, we still make it our business to compensate the customer to show them our appreciation. [redacted] has received compensation along with his full refund. We are happy to have corrected this matter and consider this matter resolved.

Best Regards,

Fumfie Home Appliances

Review: I purchased a camera online. The following day a sales rep contacted me and used pressure sales to upgrade to increased memory, warranty, and price. He then told me my card had been declined, and asked me to call my bank to approved. I recognized I had bowed to pressure and asked the sales rep to put a hold on my transaction until I contacted them. I went to my bank and no rejection of my card had actually occurred. There was no indication per my bank that a charge had been attempted. Feeling uneasy about the situation, I cancelled my card. Approximately an hour later, an invoice for the sale of the camera came through to my email indicating that the company had attempted the sale, including upgrades, despite the fact that I had not given them permission. Fortunately, the card had already been cancelled so they sale was declined. I later sent an email stating I was uncomfortable with the interaction with the sales associate, no longer trusted the company, and was cancelling the order.Desired Settlement: I would like written notification from the company that they have received my email and that they have cancelled my order.

Business

Response:

Your order came in on May [redacted], You had agreed to purchase additional accessories. The charge was attempted twice on the [redacted], as shown here:

Amount of $

907.89 at

Amount of $

907.89 at

Then again on the [redacted]:

Amount of $

907.89 at

You had sent your email to cancel on the [redacted], I do see your email, however we were backed up with emails and did not get to it until after you had cancelled the order with James, your salesman on the [redacted]. That is why we had attempted to put the charge through again on the [redacted]. Sorry, this was an honest mistake, we are not sure why you don't believe us that we attempted to charge you but your card did not go through. If your card company did not show a charge attempted to be made, then most likely the card number was entered in wrong at the time of purchase. Not sure why you do not trust us.

You also received an email when you had cancelled the order, showing the order had been cancelled.

To verify for you, this order is still cancelled and was never charged.

Review: Please allow me to make it clear, this case is not about a Defective item. This case is about an incorrect item inside the box, and the store refused to take it back. I bought a $2000 lens for my son as a gift. Upon opening the package, my son noticed the lens is not a real lens. It is a lens cup which has the appearance just like a real lens. But it is not. The whole unboxing process was recorded since my son was so excited about the new lens. He wanted to share the unboxing video with his fellow photographers. Fortunately, the video was recorded uncut and there he has the video to prove. After sending a couple emails and pictures to the store regarding this issue, I received a phone call from the store customer representative. The CSR was rude and unable to help to resolve the issue. He wanted to file an investigation with UPS, and UPS will contact me to come to my house to take a look at the package. I said no, I do not have time this week. The CSR kept saying that I have to make time. I offered him to ship the package back to the store and he would have the package to investigate. He refused and hung up the phone.

All I want at this point is to return the package to the store, then the store would have time to file an investigation or anything that makes them happy. I am a customer and I do not want to go through all the hassles.

If you are a person from Revdex.com, please review this case and contact the store on my behalf to solve this issue. I really appreciate your help.

If you need more information, please contact me the the number I provided. I give permission to my son to talk about this issue since he knows everything about this.

Thank you and have a nice day.Desired Settlement: I wanted to receive a placement; however, due to their poor customer service, I would take a refund to my credit card. I DO NOT trust this store anymore.

Business

Response:

We had shipped out a Canon EF 70-200mm f/2.8L IS II IS USM LENS with Serial number [redacted]. This customer is unwilling to cooperate with this $2000 fraudulent investigation. This investigation cant not be carried out properly if this shipping box was shipped to us and if this customer is unwilling to COMPLY with the UPS investigations department than there is nothing FURTHER that we can do to assist the customer. It is extremely convenient and somewhat strange that video was taken at the time of the claimed"unboxing", however it had not been sent to us for review. However, even if we received the video this wont change the fact that the recipient could have opened the box from the bottom and replaced the product we sent with a different item. If this was done than the top of the box looks unopened perfect for an "unboxing" showing an item that would appear as being received was incorrectly shipped out. We do not commit fraud, we are a reputable company. We do not carry this product that this customer claims they had received from us (a coffee mug). We asked this customer for evidence to assist us in our own internal investigation like, a copy of their purchases from marketplaces like [redacted] and [redacted] and any other marketplace, e-commerce or retail purchase, however they were unwilling to comply again. If this were to go to court we the burden of proof would be on the customer and we would seek discovery and ask for more evidence to prove beyond a reasonable doubt that this customer is not perpetrating wire and mail fraud. If this customer is unwilling to to comply with all aspects of the investigation into this matter than please consider this case closed. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

WOW! What kind of business is this. A business that blames the fault on their customers. Please allow me to make it clear, originally, the "unboxing" video was recorded for Youtube purpose. My son was so excited to receive this lens; he wanted to share with his fellow photographers. That is the whole point. If the business can think of the way to open the box from the bottom and exchange the item inside, well, this business is GENIUS. Please STOP assuming. Stick to what we have here. The item is clearly INCORRECT. The video is just a coincidence; fortunately, it is a hard evidence in this case.

This is an "incorrect item inside the box" case. It is not a "lost package" case. If the package is lost, then I would be happy to work with UPS. In this case, please understand the situation here. The business shipped me the incorrect item and they want me to work with UPS to resolve the issue. Sorry, I cannot. In my point of view, UPS is a courier company. They delivered the package to the right recipient and they did the right job. That is the reason why I refused to comply. Plus, I do not want to deal with all the hassles here. The business shipped the wrong item and now they want the customer and UPS to work together to resolve the issue. In the first place, the customer and UPS did nothing wrong and now we have to resolve the issue. The business is just sitting there and wait for the result. That is NOT right.

As for [redacted], [redacted] accounts, I do not have to give you any kind of info. I sent several emails to ask this business why do they need this kind of info. They did not tell me why. Everything is still in my mailbox. I will be happy to forward those emails to Revdex.com at anytime. Again, Fumfie, please stick to what we are dealing here. If you need those information, please tell me why. Then, I will be happy to answer your questions.

The business said they are reputable company. I am not arguing. I am just saying this is my first time and It will also my last time to do business with this company. Please do a quick Google search for with the keyword "Fumfie". You will be able to see a screen full of COMPLAINTS and ISSUES with Fumfie. I was so wrong. I jumped into the deal just because of their great price. I did not check their reputation online. Many photography websites and forums have threads about Fumfie. They all say that Avoid/Stay away from this business. Apparently, I have to agree.

As a side note, Revdex.com should remove the A score from Revdex.com website. An "A" business will never blame their fault on the customers. An "A" business will work with customers to resolve any kind of issue. An "A" business will never hire someone who would yell at the customers over the phone. Very poor customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Every product we sell is covered under manufacturers warranty, as specified on our site. If this customer didn't get a warranty card in the box that doesn't mean they will no be covered under manufacturers warranty. They can register the product on line or via telephone with canon directly. Did this customer not get a warranty card in their box, so they assumed it was not covered and now made up false claims against us. So did the customer in fact actually receive the correct product, but because of a false assumption than out of anger, claim we shipped them a coffee mug instead. Why else would this customer claim we sell grey market products unless they experienced first hand receiving something that was grey market. If they are relying on hearsay than they are spreading these unfounded claims which are libelous and slanderous statements. There is no reason for us to take a coffee mug from this customer since we shipped out a lens, so we are not going to take something back that is not what we shipped out. The only way this customer might have received something different than what was shipped out would be if a ups rep who handled the package opened it and swapped out the inside, and that's what the claim was for. This customer needed to keep the original box it was shipped in for ups to inspect. But the customer still does not want to comply with our request from them in order to help them out. This case is in the credit card companies hands and they will be ruling on this. There is nothing further that we can do for this customer via the Revdex.com. Please close this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

May I ask, base on what you make an assumption that I received a correct item? I really wish I received the correct item from you, FUMFIE. Then I would NOT have to go through all the hassles. And No, I am not letting my anger to take control in this situation. There are rules and laws. That is why I am letting my bank to take control over this case. I am not happy because you want me to deal with UPS and you came up with an assumption that UPS opened the package and exchanged it. Well, I told you in my email. You asked me what condition of the box when it arrived? I replied that the box appears in ok shape. There is a hole on the box and that is it. The hole is not big enough to do anything to the item inside. And you still keep blaming UPS for this. How professional are you FUMFIE? What I am seeing here is that Fumfie is trying to stay away from responsibilities. Fumfie is pushing it to either the customer or UPS. Which, in the first place, neither the customer nor UPS did anything wrong.

Registering a product does not mean that your product is from Canon U.S.A. If you do not know anything about photography gears other than selling them. Then please, stop pretending like you know about them. Canon does not care whether you enter a correct serial number or a wrong serial number. They will just let you proceed to the next step to complete the registration process. I tried to register a $12,000 lens (which I do not have) with a random serial number and Canon let me to finish the process. Don't you know that and Have you ever tried that FUMFIE? Canon does not need a warranty card, that is true. But that does not mean that It is OK for Fumfie to ship a product out without a warranty card. Warranty card has to be there to verify where the product is from and in what country the warranty is valid. Canon will take and fix any product as long as the customers have the original receipt from Canon USA Authorized Dealers. And apparently, FUMFIE is not Canon Authorized Dealer. Do you have anything else to add, FUMFIE? Would you like a link to check?

I encourage Revdex.com representative to do a search for the keyword "Fumfie" and look for any photography website or forum. I am pretty sure that you will find at least one thread about Fumfie and those people stated AVOID/STAY AWAY from this company. This is not an assumption.

The fact that FUMFIE shipped out grey market products is 100% true. What is the point for those people in photography websites/forums to lie for? They are just telling the truth. Again, I really wish Revdex.com to remove FUMFIE from Revdex.com's Trusted Company list. The most fundamental thing for a business to be in Revdex.com list is ethic; FUMFIE does not have that. Unethical behaviors (ripping people off, shipping out incorrect item, selling grey market products, rejecting to take responsibilities, charging shipping fee while it is FREE) and very poor customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received a teaser e-mail from Fumfie.com. They had a great price for the DSLR I've been wanting for some time. I called Customer Service and spoke to [redacted]. He took the usual information (address, phone number, charge card number) then proceeded to up sell me on an SD card (stating it was the only one that Nikon recommended). I checked Nikon's website and found the only specification for SD cards had to either the SDHC or SDXC formats. What [redacted] told me was not quite true! By the way, he wanted $90 for a 64-gigabyte SD card. (Needless, I didn't purchase the card.) I got an 64-gigabyte SD with a slower read/write speed for $35.00! He also sold be a battery for $89.00. He never mentioned that I was purchasing an additional battery. I thought I was getting the battery that normally comes with the camera. (I told Fumfie.com what had happened and they have reversed the charge of the battery.) But the fact I was sold an unnecessary item makes me feel defrauded. Then there is the delivery problem. Their invoice states delivery within 7 to 10 days. That time has come and gone. I e-mailed them (again!) and there was something to do with a broken pallet and mixed up inventory or some story that sounded rather bogus given all the "delivery related" complaints I found on your website regarding Fumfie. No; I don't know when I will be getting my camera. One thing they did that I thought was illegal, was to process my charge card before the item shipped. It's almost like they needed that money to go purchase a camera to send to me. So here I wait. I want my camera! As an aside, I shall NEVER do business with this company again! It has been the buying experience from hell!Desired Settlement: Since, as mentioned above, they refunded me the purchase of the additional battery and are giving it to me for free.

What I want: my camera. I ordered a Nikon Model Df with a 50mm f1.8 lens. The camera comes with additional items in the box. I want a brand new camera with everything that Nikon sent with it. I want my Nikon ASAP. Shipping things on time seems to be a major problem for Fumfie.com. Please put the pressure the guys so I can get my camera before this time next year!

Business

Response:

The item was available in the black color at the time of purchase but when it came time to ship, the particular color of the item you wanted was out of stock because the received palate had damaged products on it which were denied and sent back to our distributor. I do not believe you want a product that was damaged or has a higher possibility at being damaged.Iin order to ship immediately we contacted you to see if you had any interest in the silver color, otherwise we offered to you to wait until the black comes back in. You only wanted the black color so we did not ship. You brought up a point about not processing any charges for orders before they are shipped, so we will immediately credit your card. Once the item comes back in we will charge your card again if you authorize this. Otherwise if you do not want us to refund your card and you want us to keep a hold on your fund please respond immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been a month since I placed my order and they took my money. They have my money and I have nothing! I want the SILVER (NOT BLACK) Nikon camera I ordered. If it can not be shipped within 2 weeks, I shall cancel the order and demand a full and total refund of $1979.89. This includes the price of the camera and lens, an SD memory card and an extra battery they sold me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (89.99) Customer Name: [redacted]The 89.99 refund was put through and should be reflected on your next credit card or debit card statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.RE: Fumfie LLC; Complaint [redacted] To Whom It May Concern: I finally received my refund of $89.99 from Fumfie LLC. Since I have no other issues with then, you can consider my complaint file closed. Thank you for all your help in helping me get what was rightfully mine. I really appreciate everything you do. Thank you again!Sincerely, [redacted]

Ah, fumfie, what a rollercoaster: So buy a gopro bundle off the fumfie site because it was featured on the google shopping search, which I mistakenly thought guarantees the products that it brings up (like [redacted])

I buy the product then look up the reviews on the internet and find that they are intermittently fraudulent. My package arrives with everything that they promised in full working order BUT then 2-3 days later multiple fraudulent charges started appearing on my credit for women's clothing and auto insurance. Chase was able to reversed the charges but the timing is very suspicious.

Don't use it, not worth the risk.

Review: Ordered a [redacted] refrigerator with an extended warranty (order#[redacted]) for $2,273.17. Delivery was guaranteed in 3 weeks but never happened. I contacted the business multiple times which I have documented and was told that the fridge was on back order and it would just be a little longer. Eventually, by mid-November I couldn't wait anymore and on On 11-**-2014, messaged [redacted] who said I need to call them direct for cancellation. I called customer service on 11-**-14 at 8:50am and spoke with [redacted] who said they would refund 100% which would take 2-3 weeks on my [redacted].

The refund never came and they referred me to [redacted] in customer service. [redacted] told me that they would mail check #[redacted] to refund me and that I should have it within 2 weeks. I contact [redacted] multiple times towards the end of December (all documented) that I never got the check. I called [redacted] in the beginning of January and she told me she'd get back to me right away. This happened a few times except she never got back to me either by phone or email. Every time I got a hold of anyone else they referred me back to [redacted]. My last phone call with [redacted], [redacted] told me "oh, I never checked" after telling me she had been checking the status of my refund this whole time for over a week. I asked [redacted] that they send the check certified mail and [redacted] claimed they had already mailed it. As of today, 2/**/2015, I never received a refund and [redacted] does not respond.

I had to file a billing dispute with my credit card company and even they have told me that the company Fumfie which they have listed as [redacted] for billing purposes hasn't responded to them. I also incurred interest charges on my bill for this fridge. Basically I have to pay for a fridge with interest that I never received, was supposed to get a refund on all because no one over there wants to take responsibility for taking care of a customer.Desired Settlement: Refund

Business

Response:

Fumfie.com

is a consumer electronics online web store which only sells consumer

electronics. Fumfie.com conducts all business activities out of our office

located at [redacted]. Fumfie.com does not sell any major home appliances.

In June 2014,

Fumfie.com was approached by [redacted], a major home appliance retailer, whose interests were

to open up a separate appliance website under the brand of Fumfie.com. An

agreement was made and a new subdomain was created on a separate server

operating as a standalone unit, separate from the Fumfie.com website [redacted] was the

name of this website and [redacted] is the entity who coordinates all business activities related to the

[redacted] web site and is located at [redacted] ###-###-####.

Unfortunately, it

was brought to our attention that [redacted] was not meeting customer

expectations. We also received numerous calls regarding the

[redacted] web site, however we are unable to assist these customers

because [redacted] is a different website then ours and we do not

have access to the [redacted] system. [redacted] has been unwilling

to help whenever we attempt to intervene on a customer’s behalf, so Fumfie.com

decided to sever all ties with [redacted] and discontinued the subdomain and

server which was opened specifically for them. Now the [redacted] web

site is no longer active.

Regarding the customer’s

request for a refund, [redacted] charged all orders through their own credit

card processing terminal and Fumfie.com does not have access to [redacted]’s

credit card processing terminal. For that reason Fumfie.com is not able to

refund [redacted] their orders. What we would advise the consumer to

do is contact their credit card company and initiate a chargeback of the funds

they used to pay for the appliances which were ordered.

To show our

appreciation for your patience and as a gesture of good will for the

inconvenience experienced we are willing to issue the customer a $100 store

credit towards the purchase of product accessories from the Fumfie.com consumer

electronics website. For the interim, for answers to all inquiries related to a

major home appliance orders please forward all correspondence to [redacted]

whose information was listed above.

Any

questions please feel free to contact me with any questions you might have.

Sincerely,

###-###-####

Review: We ordered a refrigerator online from Fumfie.com. They kept changing the delivery date, and told us the fridge was on backorder. Thirty days after the normal 10 to 14 day arrival time through shipping, I asked for a refund. The refund has not shown up yet. Fumfie order # was [redacted]. The billing date on my A E card was July [redacted].Desired Settlement: $1,569 needs to be returned to my American Express Card.

Business

Response:

Hello,

We apologize for the delay and are happy to know that this matter has since been resolved. Please note, we do always make it our business to compensate a customer if there is a delay with their order. Delays are not likely but they can occur from time to time in this business. If you have not received compensation from one of our representatives, please call us at ###-###-#### so we can make sure you are taken care of. The order was cancelled and refunded and we consider this matter resolved.

Best Regards,

Fumfie

Review: order #[redacted]: placed order for refrigerator on 07/**/13 -- fumfie confirmed order on 07/**/13 (billed on 07/**/13) -- 07/**/13 called to ask where's the fridge? -- the salesman couldn't say for sure when it would be shipped, so I stated that it's taking to long, and to cancel my order -- then I had to speak to the manager ([redacted]) who said that I should call back at the end of the day to see whether or not it will be shipped -- called back before 6pm but received no update -- I requested a cancellation -- the salesman said ok to the cancellation, but I would be charged a 7.5% restocking feeDesired Settlement: remove restocking charge on grounds that product not shipped - product never in my possession ---- restock what??? it never left the warehouse!

Business

Response:

Customer confirmed the order on 07/**/2013. Customer requested Standard Ground * (10-14 Business Days). As our policy states http[redacted] :

Cancellation Policy for Unshipped Orders

Orders can only be cancelled and refunded in full if they are cancelled on the same day the charge was made to the card, as long as the request is received and approved before 4:30 PM Eastern Standard Time. If an order is cancelled any time after 4:30 PM Eastern Standard Time of the day it was charged, there will be an 8% cancellation fee. No order can be cancelled once a tracking number has been assigned by the shipping department. Orders cannot be cancelled via e-Mail. Orders must be cancelled by calling customer service at ###-###-#### during regular business hours. Exceptions to the cancellation fee and policy are only made if Fumfie.com misses the guaranteed time frame for shipping.

Appliances

Orders cannot be cancelled once they have been marked as shipped, and the tracking number has been created. Any items that are special ordered cannot be cancelled once the order has been charged. Orders cannot be cancelled via e-Mail. Orders must be cancelled by calling customer service at ###-###-#### during regular business hours. Exceptions to the cancellation fee and policy are only made if Fumfie.com misses the guaranteed time frame for shipping.

Review: I ordered an oven in July of 2014, after 2 months of waiting for delivery of said oven, I called and canceled the order on September **, 2014 and was told the $2078.15 would be refunded to my credit card with 2 weeks. It has now been almost 4 months and more than a dozen phone calls to customer service and they still have not refunded the money to my credit card.Desired Settlement: I just want the $2078.15 refunded to my credit card and be done with this horrible company!

Business

Response:

Hello,We apologize for the inconvenience and will contact the customer with the refund information within the next 2-3 business days. This matter is currently being investigated. We will be compensating the customer for the inconvenience.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fumfie said they would contact me within 2-3 business days and I have not been contacted by them for my refund. This is exactly what they have been doing to me the past 6 months. I call, am promised action, time goes by, nothing is done on their end, so I call again...and the cycle continues!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Below is the attached purchase invoice. It shows the transaction was made with Fumfie not [redacted]. I am still waiting for my refund check that you said was sent on 5/**/15.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

thank you for your invoice but [redacted] is still not assisting us in your request for a refund.As your credit card statement states, [redacted] charged you and is the only one who can refund you.Please contact your credit card company directly for assistance.as stated in our previous response we are sorry for the run around you have experienced and are more than happy to provide you a $100 credit towards a future purchase of accessories.

Review: I purchased a refrigerator through Fumfie's website on September [redacted], 2014. I received a call on the [redacted] to verify the order and verify delivery (paid for express shipping) for September [redacted]. On the [redacted], the fridge still hadn't arrived. After calling Fumfie customer service, they explained to me they were having issues getting the appliance from their vendor, [redacted]. Roughly two weeks later, I called again to check the status, and the story remained the same, but they told me they'd seek another vendor if they didn't get the fridge from [redacted] by the end of that week (Oct [redacted] if I remember correctly), they would spend the extra money and get the fridge from a secondary vendor and eat the cost. A week later, I got the same story when I checked in. I never heard anything from the company via phone or email again. I called at least 3 more times, leaving at least two messages. I emailed them an ultimatum on October **, saying if they hadn't purchased the fridge from their vendor and started the shipping process by October [redacted] I wanted to cancel the order and receive a refund. I told them if I didn't hear from them by October [redacted], to consider my order cancelled. I received no communication from that company after that time. I called one more time after the [redacted] and nobody answered, but I was able to leave a message and told them to cancel my order and refund my money. I haven't heard from them since my ultimatum letter on the [redacted], via phone or email. They have blacked me out.Desired Settlement: Given that yesterday marked two months since I ordered the refrigerator, I have given up all hope on this business, and have no trust or faith in them. I wish for a prompt refund of my order. They have been holding $2,064.17 of my money since the day I bought the fridge. Most people would request interest or something extra. I only want my money back, and for people to know that Fumfie LLC may do this to them to, so to be careful.

Business

Response:

Hello [redacted],We apologize for the unexpected delay. Unfortunately we have no record of an order being cancelled, as orders must be cancelled over the phone for security reasons. The model you have ordered has since arrived and was being scheduled to ship this Friday. I tried calling you a few times today and have been unable to reach you. If you wish to proceed with the cancellation, we have no problem issuing you a full refund. We would also like the opportunity to compensate you for the delay, even if you choose to purchase elsewhere. Our goal is to make sure all of our customers are completely satisfied. If we have a customer unhappy, we always do our best to compensate them appropriately. I will continue reaching out to [redacted] to offer compensation. We consider this matter resolved. Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fumfie will not accept my calls or emails. They will not accept my order cancellation. Fumfie is completely lying in their response to me. I previously emailed them, an email in which I know to work and get replies from, to cancel my order. I never received a response. I ALSO DID cancel my order over a voicemail to Fumfie (because they wouldn't answer the phone on a Monday afternoon). I never received a response. Additionally, they claim to have been calling me today (or yesterday) repeatedly, and although I have some missed calls from sundry numbers, nobody left a voicemail. If this matter was so important, why wouldn't they leave a voicemail? I at least have emails to prove I cancelled this order. In my research, I haven't seen one instance in which Fumfie has successfully delivered a refrigerator to a customer. I could accept their response, but won't, because it has already been 64 days!!!!! Something tells me that refrigerator will never get here, EVER. I have already ordered the fridge from a different business and it's already on the way to my home. Fumfie needs to cancel my order. I've told them every way I know how already, including through [redacted], phone, and email. They haven't accepted the cancellation yet. Why would they now? Feeling frustrated as heck. [redacted]

[redacted] cell

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fumfie still has not refunded my money. They DID contact me via telephone because of Revdex.com (thank you) and informed me the order is cancelled and that they would refund my money in full, but my credit card has not been credited that money 5 hours after their voicemail, not even pending. I will consider the matter resolved when the money has been refunded. On [redacted], I've had two different users contact me directly referencing my review of Fumfie there, also claiming being ripped off by Fumfie. Fumfie has no business doing transactions with the American public. Of course, that is my opinion, and most likely the opinion of several other [redacted] reviewers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,When we had planned on issuing the refund, we received a notification that a dispute has been left. The customer received cancellation confirmation by our company on 11/**/14. The customer wrote in his review that he had disputed the charge and the review was posted by the customer on 11/*/14, which was 13 days prior to the order being cancelled. When a dispute is left, the funds are already taken from our account. The delay which occured was unfortunate and our goal is to make sure all of our customers are completely satisifed. Every transaction may not always be perfect but we will always go above and beyond to make our customers happy. We ship hundreds and sometimes thousands of orders each week and to have even a few unsatisfied customers is upsetting to our company, even though that is a small percentage of all the happy customers we do have. [redacted] disputed the charge 13 days before his order was cancelled. We now consider this matter resolved.Best Regards,Fumfie Home Appliances

Review: Placed order with Fumfie on September *, 2014. Spoke to customer service rep verifying my order and the express delivery that was requested. On September **, 014 I contacted Fumfie's customer service department to inquire about the delivery of the refrigerator and [redacted] stated he would contact the warehouse and would receive a call from the warehouse or him before he left for the day. On September **, 2014, I contacted [redacted] after not receiving a call back to ask for a status. [redacted] informed me that the item had not left the warehouse and he did not know why but would get a status. I ask [redacted] to forward an email reiterating the status of the order. I replied to the email, stating if the warehouse can insure that the item will go out within the next 24 hours, I would not cancel my order. I also spoke to [redacted] again and he again told me he was trying to get a status from the warehouse. Later that day I received an email from [redacted] stating that the refund request had been submitted and it would take about 7 days to receive my refund. On September **, 2014, I emailed [redacted] inquiring about my refund. On September **, 2014, [redacted] responded informing me not to worry, that he would handle right away. On October *, 2014, I sent [redacted] another email, again inquiring about my refund. [redacted] stated thatI reached out to his billing department and will have them email me the refund transaction ID. On October *, 2014, I sent my last email to [redacted] and he stated that he apologize as his offices were closed on Thursday and Friday due to the Jewish holidays. I will follow with them during business hours tomorrow as you should have been emailed a refund transaction ID by now.

As of October **, 2014, I still have not received refund. I have contacted [redacted], to see how they can assist with getting my refund.Desired Settlement: Unfortunately, I did not look at Fumfie's customer reviews before placing my order, but from what I have read Fumfie is not a good company to do business with. I really hope that The Revdex.com investigate Fumfie and remove them as a Revdex.com company.

Business

Response:

Hello [redacted],

We do apologize for the delay and not sure how the refund fell through the cracks. We have been slightly delayed due to the recent Jewish Holidays but now that the holidays are over, we are back to our normal schedule. When we went ahead to refund the order, we received a notification that a dispute has been left. If a dispute has been left, the funds are taken from our account and we can no longer process a normal refund. We always make it our business to compensate our customers if there ever is a delay. We consider this matter resolved.

Best Regards,

Fumfie Hime Appliances

Review: The new refrigerator that we ordered (7/**/13) arrived damaged (8/**/13). Spoke with company and sent pictures on 8/**/13. Despite numerous phone calls to the company they still have not made the repair. I requested that they just pick up the product and refund my money and they refuse to do that as well. This process has been going on for five months and still no results! The last communication we had with Fumfie,we were told that a new door was ordered and would be there to be installed in two weeks. That was approximately 2 months ago! We wish to have the refrigerator returned with a full refund now. We are done dealing with this company.Desired Settlement: We want a refund and they can pick up the product.

Business

Response:

Hello,

Review: We ordered an LG French door refrigerator (Model: LFX33975ST) online and was told there was free delivery to our address. Approximately 1-1/2 weeks after ordering the fridge we were contacted because the delivery company doesn't deliver to our area and there was a $400 delivery charge. We could get the 5 year warranty and the delivery would be waived and the fridge delivered to our door. We were ok with this, however, it had been over a month from initial purchase and over 2 weeks from notice about the delivery charge and still no tracking information. I kept contacting customer service who assured me that a [redacted] would be contacting us "the next day or today," no calls were received. We are trying to cancel our order and get a refund so we can purchase the fridge from a reputable company. The customer service agent said we could not do it over email so I called (twice) to the extension number given and left a message. I also went through the prompt to customer service that transferred me to a line of nothing. Considering the complaints already against this company, they should be shut down for deceiving customers.Desired Settlement: Refund back to our credit cards for the full amount (purchase price and warranty)

Business

Response:

Hello,

After speaking with [redacted], we came to a resolution that would benefit us both. [redacted] has no knowledge of a complaint being written and advised us that he would contact whoever wrote the complaint to remove it immediately. [redacted] was pleased with our efforts to appease him. Here at Fumfie, we always make it our business to compensate our customer if any any inconvenience has occured. We are pleased to know that [redacted] will look to us in the future and this matter has been completely resolved. We consider this matter closed.

Best Regards,

Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory (full refund on warranty and purchase price) to me and the matter has been resolved.

Sincerely,

Review: On July **, 2014, I ordered a GoPro Hero 3+ camera group from this company for a total of $679.90. The same day, I found the exact same offering on [redacted] for almost $200 less. I contacted Fumfie.com to cancel the order and when they asked why, I told them why. "[redacted]," looked it up on [redacted] and verified the price difference and offered to match the price.

I agreed and was told that a refund of the difference would be forthcoming. When the credit never appeared on my credit card, I called back to find out where it was. I was then told that because the sales agent had not taken a "screen capture," of the offer at [redacted], the supervisors would not approve the refund. I then told them I wanted to cancel the order again because I had been lied too. In the meantime, the order arrived. One piece of the order was for a Cannon product and thus did not work with the camera I had bought.

I called them again, and got a return shipping label to return the purchase, which I did. I was told a full refund would be made. It was not. I've called them again a week ago, and was told that a refund had not been sent, because a box had been torn that held the camera. You have to tear the box to get the camera off. I demanded a refund and notified my Credit Card Company, USAA, and initiated a charge back process.

The last time I called then, I was told a refund has been sent. I called them today, August [redacted], and was told that a partial refund had been sent to USAA, the CC company, in the amount of $577.92, given transaction number (((REDACTED))) with a refund date of August **, 2014. When asked why a total refund was not issued as I had been previously told numerous times, I was told that a torn box inside the return shipment, prevented them from fully refunding my money and that they had kept the difference between the price charged and the alleged refund, due to "the condition of the return."

I contacted USAA and found that no such refund had been issued for any amount. Since this whole process started, I have learned through internet research that this company sells, "Grey Products," which means the manufacturer does not warranty the product, and this this mode of conduct is how they do business.

Yes, there are happy customers of this company out there, if the positive reviews are legitimate, but a pattern of conduct clearly emerges when reviewing others who have filed negative reviews. This is how they rip people off. I am retired Civil Service, and retired from the position of [redacted] of debt collection for the entire U.S. Government. As such, I handled many, many cases from the FTC, which I did personally because they were so complicated and dealt with conduct that I have seen in this case. This companyt may just skim the line between legal and illegal to stay in business.

The bottom line is I have no product of any kind from Fumfie.com, and they have my money which they have to date refused to refund.Desired Settlement: Full refund

Business

Response:

We spoke with the customer and resolved any open issues. Please close out this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The complaint should remain unresovled because I have not been given all of my money back. I was forced to take an in-house credit for one hundred dollars in lieu of cash refund. This is a pattern of conduct by this business and Revdex.com's rating is inflated of this business. The correct way to resolve this matter with me would have been a full refund, period.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

You were not forced to take anything or even accept our offers. You were not under duress and you were not coerced. Under your own free will and accord, You, on your own behalf and [redacted] (our representative) negotiated the agreement regarding your returned items restocking fee and you agreed to it. Not only did we offer to apply the full amount of the entire restocking fee towards the purchase of accessories in the future, but you also agreed to accept a free AHDBT-301 BATTERY, CHARGER and a 64gb MICRO SD card as part of the agreement USPS [redacted]. Now you are trying to break the terms of the agreement you made. You placed the order with us and by doing so you agreed to our return policies, which specifically states the outcome of a return sent back in the condition you sent it back in. Upon the return of the item you purchase you tried to extort us with constant threats against our business in order to get out of the return policies that were bound by when you placed your order. Before submitting your order by clicking the "place your order" button in big bold hyperlinked font it states by placing your order you agree to our policies. If you care to take you time to look at our policies, returns of go pros are not accepted, nor do we match competitors pricing. Given the torn/ripped condition of the manufacturer packaging of the product you returned this product was no longer able to be sold as new. This had to be sold as used. The value of the product was permanently reduced because of the return condition. You had stated to us before that you had to tear /rip the packaging in order to open the product. This is not true, you were able to peel half of the plastic seal off of the hard plastic cover and leave the other half of the seal attached to the cardboard gopro box. We Sell these items all day long and also receive many return for people who have buyers remorse and people who've opened the product but and never used it or just tested it out and do not want it. To open the manufacturers the box, tearing / ripping and not necessary, most likely what happened was that a the time when opening the box you were unaware that you you would later return the item and were not careful during opening the manufacturers box. If you wish to back out of ur negotiated agreement, please send the items back and we will start all over again. There is no guarantee that the future negotiation will come out more in your favor, most likely given the expenses incurred by us thru fulfilling the agreement you accepted, our stance in future negotiations will be more in our favor. Please keep the items already sent to you and accepted by you, as well as the credit towards a future purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have found that my credit card company has retrieved all of my money and therefore this case is closed and the company can keep their credit.

Sincerely,

Review: I have ordered my camera on April ** and I paid 14.xx USD for 3-5 days shipping, I didnt get any response from them for one day after that I called them through customer cr and I got the response like they are off for two days (nowhere mentioned on the site of these holidays).

I called after two days and asked them to ship as early as possible. I have ordered on April ** 2014 and I got the product on April **, 2014with additional charges of 14.xx USD.

My Order Number is: 63646

The product which I got is not new and I is a Opened box. They mentioned in the site as "BRAND NEW AND IN STOCK"

The camera and the Lens was completely opened and the lens was out the lens box. I am seeing some of places in the camera got cleaned up with solution or something.

I am totally unhappy with the product and the way of they deliver it to the customer.Desired Settlement: I need a Box pack as they mentioned in their site as "BRAND NEW AND IN STOCK" or I need refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A single SLR camera (Order #[redacted]) was purchased from this online retailer with a Credit card that had never before been used and was only used once - for this transaction. In the following days the credit card was fraudulently used in several transactions amounting to over $4,000. One of the charges was for over $900 at WalMart with manual input. Upon hearing from the Credit Card company the cardholder was notified that they had spoken with her twice before, which they had not. As Fumfie did make what appeared to be "identify security calls" following the purchase, we suspect that information was used for identify theft as well as credit theft is afoot.Desired Settlement: We would like a full explanation of the sales process and how it is in accordance with the laws of New York. We would like the names, roles and possible ID numbers for any associate who was involved with either the sale or the telephone calls. We want all the information on the credit card processing company and their identification information. We would also like a letter of apology from the company for all trouble caused.

Business

Response:

Review: I ordered two items a stove and a fridge I paid white glove delivery so that the items would arrive quicker and also they can install it that order was made Aug * 2014. the stove arrived after almost cancelling the order the first time. The real problem has been with the fridge. They kept telling me week after week that they didn't know where the fridge was then after a month that it hasn't arrive to their warehouse. Said that it was a nation wide back order of that fridge. Then 10/** I cancelled the order and they said that it take 3-7 business days to get the refund. it is now 2015 and still I have not received my refund and all I get from them is that they are investigating with the accounting department. Not only has this been via phone calls I have emails back and forth of the conversations. Honestly do not know how this company is A-rated by the Revdex.com.Desired Settlement: I want my full refund of the refrigerator for the amount of $2,699.

Business

Response:

Hello,We apologize for the inconvenience. We are currently investigating this matter. We should have this resolved in the next day or so and will contact the customer immediately.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received my refund and no reply regarding the status. I will only Accept the resolution once I have the check in the bank.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,The check has been issued to the customer in the amount of $2699.00. We now consider this matter closed.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,