Fumfie

Review: My husband and I ordered a gas range stove and refrigerator(separately) on 9-**-2014, We received a call from [redacted] on 9-**-2014. He requested we combine the orders and he sold us the expedited shipping for $150.00, Witch at the time sounded great because we are a family of for without a stove, our recently broke. We waited about nine days with no call from the shipping company conforming our delivery, so we called fumfie to see where the appliance's were. they then proceeded to tell us that the fridge was on back order and would not be ship until 10-**-2014. we asked why the stove hadn't been shipped and was told that the don't like to ship out unless they have the whole order. We asked that they go ahead and ship the stove and they said it would cost us extra. we asked for a refund on or expedited shipping and they said they could refund us $50.00 back and give us a ten year warranty and that we would receive the stove on Friday. Friday came and went with no call or stove. also the credit for $50.00 was never refunded. We called again and were told it had shipped Monday and that A.M trucking would be calling us for delivery date and time and that we should see it by the end of the week. The very next day we received a phone call from holly telling us that because of a religious holiday that the trucking company did not pick up the shipment from there warehouse. I find that a little odd that we were told it shipped and then found out it hadn't even been picked up. we were once again told it would not ship till Next Monday and that we would revive an email with the tracing info Monday morning. By Monday afternoon we called fumfie again to get information and ask for a full refund on the express shipping. they told us once again that it had shipped and that we would get tracing info by the end of the day and with them being two hours ahead of us to call them at four if we hadn't revived the info and they would take care of it, they also offered us a ten year warranty And our appliances witch was something they had already given us. So why wasn't that shown on our order? It has been almost a month now with no refund for the sipping and I don't understand why they are charging us $100.00 for the shipping on the stove if it was free shipping in the first place? We should have never let them talk us into the expedited shipping and putting the appliance on one ticket maybe then we would have received our stove. and not lost money. today we tried to cancel our order but due to the fact that the stove has finally shipped if we cancel we will be charged and extra two hundred dollars for return fee... I have Two children that have had to live off of fast food and T.V dinners because we did not get our stove three weeks ago. They told us we can get a full refund for the fridge. But once Again what about the free shipping and the refund for the expedited shipping. also from what I've seen online the company take's weeks to refund any money. also they told us that shipping would only take a few days but we called the trucking company and the say about a week to two weeks. this has been a hassle from the start and we are never shopping with fumfie again. I will be posting complaints on every website I find and every social media so I can to ensure none of my family our friends or anyone I run across buys from Fumfe. I want my refund in 48 hours. other companies can refund in that time they should be able to as well. I'm Asking for a refund of 2,699.15 for the fridge and 150.00 for the shipping also I want whatever charge for the shipping on the stove taking off. I should be asking for more since I've had to spend so much money on junk food because I never received my stove in time. that's the amount of $2,849.15.

Business

Response:

Hello [redacted],

It was a pleasure speaking with you and I am happy to know that we were able to resolve the matter for you. Please remember to contact me directly once you have both the refrigerator and range serial number's so I can setup your free warranties as compensation. We always make it our business to make sure our customers are completely satisfied. Although it cost us more to do, we shipped the range on its own at no extra charge, while the customer agreed to wait for the refrigerator. Most companies out there would not even consider shipping one piece at a time. We have since refunded the customer and provided compensation. We consider this matter resolved.

Best Regards,

Fumfie Home Appliances

Review: Ordered close to $3000.00 in GE applances,17 days ago, get nothing but a run around when I can, now telling me one item back ordered, which isnt true, called GE in stock and can ship out same day ?? All I get is a run around when I call and never any return call. Very disappointed in the way they handle a customer, would NEVER deal with again and hope this give insight to other people. I ask to cancel they said would be a restocking fee ??? for something I have never seen or recieved, horrible service.Desired Settlement: After all they are putting me through, would hope there would be some adjustment , and of course recieve my products together, as one goes with the other to install. and real SOON

Business

Response:

Customer was refunded for the back guard and the microwave as shown below.

10-**-2013 10:18:32

09-**-2013 11:34:04T

They are keeping the GE Cafe Series C2S985SETSS Dual Fuel Range (Stainless Steel) that was ordered and has been charged $2484.00 for it.

This case should be considered closed.

Review: At the end of August, we ordered a GE Profile slide-in induction range and matching GE Profile microwave oven. We are rebuilding a home in our town and are staying with relatives until the home is done. The delivery was scheduled for the relatives' home. Fumfie did not provide a tracking number or delivery date. My husband called and was told that it had been shipped, but there was no delivery date given. The delivery company called the day of delivery (we do not remember the date) and gave a time.

Both my husband and I were out of town on business and his elderly mother accepted delivery of the stove directly to the garage. My mother-in-law said she signed a tiny screen and did not see what was supposed to have been delivered. She did not get a copy or printout of the delivery manifest. They closed and locked the garage immediately after the delivery company left. I realized, when I returned, that the microwave box was missing. My husband called on 9/** to report that the microwave had not been delivered, and Fumfie was closed until Monday(this was Sukkot, a Jewish holiday).

After several telephone calls, a manager at Fumfie told my husband that someone had signed for it, and that was it. We are still trying to get resolution. Without a manifest, there was no way that my mother-in-law would have known that there should be two boxes rather than one. We assume that the microwave was placed on a delivery truck in New York with every intention of it being delivered at our end. We have never ordered something that we did not receive and trust that a business with a Revdex.com "A" rating will make sure that its subcontractors are competent. We want to assume that the delivery company also acted appropriately, that the microwave box just got moved to the back of the truck and was missed, or was errantly delivered somewhere else. At any rate, we assume that it was just a mistake on their part. We are frustrated that we are out more than $400, and that Fumfie is not willing to accept any responsibility whatsoever for the fact that we did not receive our microwave.

desired reslolution: ReplacementDesired Settlement: We believe that this should be a matter between Fumfie and their shipping service. We would appreciate it if he folks at Fumfie would acknowledge that there could have been error PRIOR to the delivery or AT delivery, and not just assume that we are the ones at fault. Find the item and make sure it is delivered

As a nurse, I know that in the operating room, we have a "time out" to make sure that we have the right patient, the right site, etc. If there were such a thing for delivery, then this would not have happened. The fact that we did not receive a copy of the manifest makes it all the more frustrating.

Business

Response:

The only proof regarding this claim is the Bill of Lading which is attached is evidence. The bill of lading shows the model numbers for both items accepted and signed for as delivered by the recipients agent who accepted the delivery for them. Sorry, but there is nothing we can do since the shipping company says the 2 boxes were delivered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The "signature" on the bill of lading was hand written in by the delivering company. [redacted] did NOT receive the merchandise as he was not present, [redacted] signed for it. Nowhere on the screen that she signed was there ANYTHING stating that there were two packages that came off the truck. The only thing there was room for on the screen was the line that she signed. She DID NOT receive any sort of a copy or a receipt of her acceptance.

We DO NOT accept the delivering company's bill of lading as the signature on the bottom could not possibly have been [redacted]'s. We consider this a forgery and an attempt to defraud.

Again, we went with Fumfie in part BECAUSE of their "A" rating with Revdex.com. We are disappointed that you just assume that the company is in the right and the customer is wrong.

Please imagine a patient going into an operating room, the surgeon tells the nurse to prep his right foot for amputation, and when she says, "It's his LEFT foot that needs amputating," and having the doctor tell her, "I am the doctor, I know what is correct." Just because the doctor "knows" doesn't make it right, and the person who points out the discrepancy should be rewarded, not told "you don't know anything about this."

This is a $425 microwave. It may not be a lot to Fumfie, but it is a lot of money to us. When we look at the positive reviews online, we have to wonder if they have been written by (or at least prompted by) Fumfie itself. As honorable people, we also expect those with whom we do business to be honorable. We expect Fumfie to replace the microwave that we never received or at least to come up with a PLAUSIBLE reason for not doing so.

Sincerely,

Business

Response:

Hello,

After receiving approval, the check will be mailed out to [redacted] this week. We appreciate [redacted]'s patience throughout this investigation. We now consider this matter resolved.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a DSLR camera, order number **, then returned it returned order [redacted]($831.89). I explained that I need a longer recording time than what the camera offered. The person told me that there would be no restocking fee if I ordered another product, and if it was in the original condition. I ordered another camera, order number [redacted]for $929.94. I should have been charged $116.05 for the difference, but was charged $280.84 ($164.79 too high). I called to find out what happened. I was told that I was charged a restocking fee because of the condition of the camera. He said it was "very used," and "thrown into the box." This is not true! I babied the camera, and packaged it as carefully as I could. The salesman said things like "the camera strap was still attached and some of the bags were missing." Absolutely true. But, how is "very used?" All the boxes were present, and the camera was in brand new condition. I only had it a few days, and there was not even a bump on it. When I was told that I would not be charged a restocking fee, the salesman KNEW I had opened it and assembled it. When returning things to any store, I have never had anyone complain that it was missing a piece of plastic. He was incredibly rude and argumentative. It is also bad business practice that I had to call to find out why they charged me as much as they had.Desired Settlement: I want the $164.79 restocking fee refunded to me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Refrigerator was ordered from FumFie on [redacted] of December 2014. It was supposed to be expedited and white gloved delivered by 12/**/14. On 12/**/14 the shipper was contacted and they were never released the product by Fumfie but Fumfie had charged the credit card for $2700 dollars. Fumfie was called and asked to refund the card and to stop the transaction since they failed to deliver by the agreed upon date. The refrigerator was purchased local since they could not meet the requested delivery date. Fumfie has been contacted weekly and has still not refunded the charges. A dispute has been filed with the card provider. was ordered from Fumfie. ExDesired Settlement: Would be or Fumfie to go ahead and refund the charges , which they continue to say they are going to do but have not done. $2700 is a lot of expense that is now being charged interest from the card provider. Fumfie should be responsible for the interest that has occurred.

Business

Response:

Hello,This matter is currently being investigated and we are hoping it is resolved within the next 2-3 business days. We apologize for the inconvenience and will be compensating the customer for their patience and understanding.Best Regards,Fumfie Home Appliances

Review: We ordered a Fisher & Paykel refrigerator from [redacted] in early August, 2014. On August [redacted] the company notified us in writing that the refrigerator had been sent by expedited 7 to 10 day shipping. Our [redacted] card was charged for the full amount of $2184.07. The refrigerator never came. After repeated delays and multiple revised delivery dates, it finally arrived October [redacted] dented, the bottom unsecured, and wires hanging out. We refused delivery and were told by [redacted] that no replacement unit was available. They promised in writing in October that we we would be fully refunded in about one week. I followed up several times and was eventually told that due to a "glitch" they could not issue a credit to [redacted] but they would issue a check. No check was sent. I finally received an email November [redacted] from a representative at the company named [redacted] assuring me that the check was sent. He provided me with a check reference number as well. Once again, the check was not sent. On December [redacted] I spoke with [redacted] at [redacted] who cited the same "glitch" due to switching their processing systems. He promised me the check would be sent December [redacted] by two-day express courier. I did not receive the check and [redacted] stopped responding to all calls and emails. I finally spoke with an employee named Joyce. After explaining my situation and asking her if the "glitch" had been fixed so they could refund directly through [redacted], she told me it was not a glitch--it was company policy to issue refunds by check, and that had always been the policy for the entire time she had worked there. Joyce told me she would look into the matter and emailed me a few days later that the check had been mailed to us December [redacted]. It is now Dec ** and we still have not received a refund for a charge dating from August.Desired Settlement: I would like a full refund.

I would also like an explanation from [redacted] as to why the company chooses to refund credit card purchases this way when virtually every other business refunds the credit card directly. There are many similar complaints on [redacted], etc from customers who have had to chase the company for many months to receive the check. This allows [redacted] to collect interest on money that does not rightly belong to them. Also, when you consider that a percentage of customers either likely give up or forget, it seems there is potential for the company to not return funds that rightly belong to their customers.

Business

Response:

Hello,We apologize for the inconvenience. We are currently investigating this matter and will contact [redacted] once we have an update. We appreciate your patience and understanding. Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Fumfie has not issued a refund for the refrigerator. Also, I spoke to someone with authority at [redacted] and asked if it was possible for a company to accept [redacted] charges and not be able to issue a credit back, as [redacted] claims. I was told that there is no possible scenario that this would be plausible. The company continues to stonewall and state falsely in email that they have already mailed a check--even including check reference numbers for non-existent checks. I want [redacted] to issue a full refund to [redacted] immediately. I also intend to contact the state attorney general's office about this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We apologize for the inconvenience. When we went ahead to issue the refund, we received a notification that a dispute was put through. Once a dispute is put through, the funds are already removed from our account. We have also tried reaching the customer to compensate for the inconvenience and will continue trying to reach the customer until we feel our customer is satisfied. We now consider this matter resolved. Best Regards,Fumfie Home Appliances

Review: Three appliances were ordered on 4/**/2014 and credit card was charged on 4/**/2014. Nothing has been received by the buyer.

Sent an email on 5/**/2014 to ask for shipping information and got back from sales representative that he should have the tracking information available by the end of that day. Nothing happened after that day.

Sent email again on 5/**/2014 and was told that he should have the tracking number shortly. I called the sales representative in the evening on 5/**/2014 and he promised to send the tracking number to me before he left. I have not received any tracking information.Desired Settlement: If my order can not be shipped, I'd like to have a full refund. Their Revdex.com rating needs to be brought down a lot. I placed order with this company as it has a A rating from you!

Business

Response:

Hello,

We apologize for this delay and we will be shipping all units on the same order to save the customer any inconvenience of needing to be home for two separate deliveries. This order is scheduled to ship in full this Thursday night. We will send the detailed tracking information this Friday. We appreciate your patience and hope you have a wonderful rest of the day.

Best Regards,

Fumfie

Review: I recently purchased a Nikon D5300 camera from Fumfie. Date 3/**/2014, Received on 4/*/2014.

After I received the Camera I went to the Nikon Website to register my brand new camera.

The website could not detect the serial number. I called up Nikon customer service and they confirm it is from the GRAY Market. Gray Market products have no warranty.

Next day I call up the Fumfie customer service, The customer service professionals receive the calls and try to persuade me to keep the camera saying the camera is brand new and that "They will provide Warranty to the Product"

I then decided to send back my camera back. The camera was sent back.

I reviewed the website online on [redacted] and Reseller Ratings and CNET Website. After they saw the bad reviews that I gave them. They are not returning me my money back. They have help my $276.99 back and they threaten me by saying they will only return the money if the comments are removed from the websites. I am feeling mentally harassed by these people. Their products are not good. I hope to get back my rest of the money.

I really had the worst experience in my life with Fumfie. I am MENTALLY DRAINED by the HARASSMENT.

I also have recordings of all my calls and I am willing to go further and file a case against them.

Hoping to get my money back!!!!

Primary Nature of Your Complaint could only pick 1 complaint: But given an option I would select all these below:

1. An Advertisement misrepresenting a product

2. An advertisement that failed to disclose all the conditions required to take advantage of the offer.

3. The company failed to honor a verbal commitment to provide refunds, exchanges or credit

4. A Sales presentation with unethical sales practicesDesired Settlement: Refund remaining money of $276.99

Business

Response:

Customer called and we accepted their return, The web site was clear that the product comes with a 1 year warranty, any manufacturer warranty issues they will have to contacts us during their first year of ownership and we will take the product back and have it repairs or replaced under manufacturers warranty. Customer did not want the product, and decided to return the product for a refund. This was treated as a standard return. Please close this case as any refund that might be processed can no longer be processed by us, this case is now out of our hands, because there is a dispute on the customers credit card purchase. The bank will have to work it out with our credit card terminal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The merchant's response towards the issue is totally baseless and wrong.

Firstly, they advertised incorrectly and they make sure that their website does not show where the warranty is from. They tell it only after the order has been accepted.

If you look at their website, their website does not even tell that the products are NOT GENUINE. They try to trick the people by not telling all these and keeping all the facts.

As far as the Credit Card Dispute is concerned: I obviously filed a complaint to the credit card since they said they will not be giving me back my money during my 1st call which was on April [redacted], 2014.

This should not be a reason for Fumfie not to return me back my Hard Earned Money.

They should obviously learn to earn money Fair and Square and not play with people fraudulently.

Their rating on Revdex.com is A. Even after so many complaints from Consumers. They should obviously be demoted to B- or even C-.

Thanks and Regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Every product we sell is 100% Genuine.

Those claims you stated in your response are completely unfounded, they are

slanderous and libelous. Please be very careful.

I am sorry, but I think you are misunderstanding what the points our

representative was trying to relay. As our web site states on every product

listing page, a 1 year limited warranty accompanies each product we sell and

ship. If you had any questions regarding the warranty you were certainly

entitle to do so and we would have been extremely happy to answer.

Authorized dealers are required to sell their products at Manufactures

Suggests Retail Price. This is the main reason why

customers shop with us, because of our rock bottom prices. We are not an

authorized dealer, as evidenced by our below MSRP pricing. We offer discounted prices to customers

because this industry can get quite expensive when upgrading and purchasing

equipment.

Most manufacturers don’t mind their products being bought below MSRP and

will cover all terms of the manufacturer’s warranty, no matter if they

purchased from an authorized dealer or not. The reason why we offer the

customer to come directly to us for their 1 year limited warranty is to give them

the added coverage should the manufacturer decide to not cover their warranty. We

want to be there to protect our customer’s best interest.

We have even caught manufacturers completely lying to our customers and

persuading them to return the product to us and then directed them to go buy

from an authorized dealer near them. These manufacturers tell customers that

even after the first year’s manufacturer’s warranty is up they still won’t take

this customers camera in, even for a paid repair. You can confirm for yourself

that is a lie by calling up any of authorizes service / repair centers in your

area. These centers can be found on the manufacturer’s web site under service

and repairs. They will in fact work on the product if it needs to be repaired.

You will be pleased to see that they will work on your camera.

There was absolutely nothing that was misrepresented on our web site. The

product had indeed been returned and was already refunded. A 15% restocking fee

was assessed as state in our policies for all returned merchandise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The reason I am rejecting the business' response is because their response is completely false and baseless. They are still trying to mislead the general public by posting comments like saying the Manufacturers are not allowing the consumers to buy from their website. The products are not GENUINE!

Coming Back to the Policies:

If you see this link: [redacted]

there is no mention of their policies and anything related to why the product is cheap or whether the warranty is from them or the manufacturer.

The need to change that and not mislead the public.

I am not sure why Revdex.com is not changing their credit ratings after all these complaints from the consumers.

]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Fumfie LLC has failed to refund my credit card for the amount of $1499.94. I cancelled my order via phone and email after a few red flags where raised with there customer service practices. Fumfie LLC confirmed the cancellation of the order verbally and via email and informed me that they would refund my card. As of 3/**/2015 my card has not been credited back and Fumfie has not response to emails. I have notified my bank of fraudulent charges and will be disputingDesired Settlement: Credit my card back for the full amount of $1499.94 by 4/3/2015

Business

Response:

[redacted],As per your request we refunded your payment in full on 3/**/15 in the amount of $1499.94The refund transaction id isRefund (Unique Transaction ID # [redacted])As stated in our policies although we no longer have your funds the issuing bank can take 3-7 business days to post the refund on your accountThank You and please consider this closed as a FULL refund was applied

Review: The television I recently ordered from this company was listed at $849.95 w/Free Shipping. My invoice also states that my total for this order is $849.95. Today, I was instructed via email to call this company to process my order and, upon doing so, I was informed that I would have to pay $99 for “shipping insurance”. The advertisement was $849.95 w/free shipping. If I am to pay an additional $99 for shipping insurance, then the shipping is no longer “free” as advertised. The individual I spoke with said the insurance cost was stated in their policies, but again, paying for shipping insurance constitutes paying for shipping.Desired Settlement: To advertise free shipping on your website and then later (via phone) attempt to charge a substantial amount for the service is not only scandalous, but it is false advertising. The company should honor their free shipping advertisement, or remove it from view. To resolve this issue, I want my television shipped to me, with insurance, for the advertised price of $849.95.

Business

Response:

Our policies state "We are responsible for the monetary value of the merchandise only. All cost associated with insuring shipments for orders contain cameras and camcorders are include in the total price of the product. Costs associated with insuring shipments for anything that goes freight are not included in the total price of the product. Insurance for oversize items going via freight shipments must be paid for in addition to the cost of the product itself." These policies were agreed to by the customer when placing their order. The order was never charged, the customer requested us to cancel this order, so we did. The cost of shipping is a separate from the cost of insuring the shipment. There is nothing more that we can do for this customer. Our policies are specific and can not be made any more clear.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. Something much more evident was agreed to when I placed the order for the television and that was the statement on my invoice which stated:

“Total Package Price (including handling and insurance): $849.95”

Furthermore, there was:

“Total Order Price: $849.95”

Again, this business falsely advertised this product. The above excerpt from my invoice specifically details that my order, including insurance, will cost me $849.95. The invoice containing the above information is attached for review.

2. I did not solely request that my order be canceled. Initially, I requested that I be sold the item I ordered as advertized ($849.95) and not be charged any extra costs. I specifically stated this to [redacted] when I spoke to him over the phone. He then told me that he would speak to his [redacted] and see what he could do. I ended the conversation by reassuring [redacted] that if I would not be sold the television for the amount that was advertized on the website, and coincidentally, the amount that was on my invoice (please reference above) to cancel my order.

3. [redacted] says there is nothing more Fumfie can do for me, but this is untrue. This organization can accept the fact that they intentionally misled me by providing false information on the invoice and claims to “free shipping” when they later attempted to charge “shipping insurance” in the amount of $99. I would like the television for $849.95 as advertised and as my invoice stated. My request for an honest transaction “cannot be any more clear.”

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It was actually somewhat difficult to understand this

message from Fumfie, but my attempt to decipher it’s intent has led me to

believe they are again attempting to fall back on their crutch, stating that

their “policy” is so clear. This “policy”

was nowhere in view during the checkout process. You advertise “free shipping”, which in the

customers mind means it will arrive free of charge. However, prior to sending out the order you

email the customer and instruct them to call Fumfie where they are privileged

enough to speak to some ill-mannered customer service agent who attempts to

charge nearly $100 to have your order sent out—nothing about this is “free”! If shipping insurance is required to be paid,

but you are attempting to make the customer pay for it, you cannot advertise

“free shipping”. In my case, you did

this and now I want what I ordered and what was advertised. If you charge for shipping make it known

during the checkout process, do not attempt to hide it within the fine

print.

Fumfie stated clearly on my invoice that they intended

to charge me $849.95 for the television, shipping, and insurance. This did not happen because they refused to

honor their advertisement and honorably execute the shipment of my order. They deceive their customers, and worse, they

do nothing to accommodate their customers when they are unhappy with the lack

of service they were provided.

Sincerely,

Jarrod White

Business

Response:

we can not take responsibilities for our customers skipping over an not reading the policies that they agreed to by placing their order with us. this order was never charged and payment never went through. Therefor a contract for sale was never a completed. Please consider this case closed. If customer would like to complete their order as our policies state insurance is a required charge on large items shipped via freight.

Review: Fumfie sent me a defective lens---it took 3 pictures on first day of use then failed. I had another lens to use with my camera and my further attempts at getting the defective (refurbished) lens to work were unsuccessful. I requested and received an RMA and returned it to them for a full refund on this defective item. After several emails and weeks went by without any credit or contact, I contacted them. They then issued a $390 refund instead of the $459. They said they kept the $68 as they decided lens was working. They did this without notifying me of this.I just happened to see it on my statement weeks later.

Why would I go through all of this to return a lens that was working-which it was not!! This is not very professional service. I have had to buy a replacemnt lens from another (more reputable) vendor. I requested them to return the $68 they kept and they refused. Perhaps you can ask them to do the right thing?

They understandably have many bad reviews online(see yelp) but on their website show the Revdex.com "A" level of good business conduct which they are not doing & are holding you outas proof of their professionalism, which then cheapens the Revdex.com name & reputation. Thanks for your help.[redacted]Desired Settlement: Refund of the $68 that they kept of my $459 paid for the defective lens that I returned.

Business

Response:

We had gotten the lens back and tested it with a panasonic gf3 for over 10 min and it focused quickly every time. There were no issues as the customer stated. We do get returns from customers stating there is a defect with the product they received and turns out there is no problem with the product at all. Sometimes this happens when the customer did not know how to use the lens and sometimes this happens when a customer wants to try to get out of paying the standard restocking fee and shipping costs which are not refundable for regular returns. If a product is defective those fees would be waived and we would ship the lens back to the manufacturer for replacement, but there was no problem with this lens and it had to be put back into stock and sold as used, the value of this product has now been brought down because it has been used and is no longer wanted. The customer agreed to all policies before making the purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Their response is entirely unsatisfactory. The lens was defective and failed after only a few photo's. It was represented as a "Refurbished" lens so perhaps this is the same defect that it was refurbished for. Their representing that the lens was not defective after only a few minutes testing on a different camera is inadequate to find an intermittant defect as was present in this lens.

their characterization of my motives as either incompetent or deceptive is also wrong. I am experienced in photography and was able to switch out that lens with another lens from same manufacturer and found only their lens was defective so I am not incompetent. Moreover the charactetrization as deceitful is also wrong and a low blow. As I submitted proof to you, I had to buy this same lens from someone else subsequently as I needed the lens & would not go thru all the expense and time to contact them, ship it back to them at my expense and then have to wait for weeks after I returned it before any refund was issued and only after repeated emails from me. Moreover, not informing me of the $68 deduction from my refund was underhanded of them.

I would appreciate it if they would issue me a $68 refund as a complete refund of this defective lens, returned under RMA upon first use of camera. That is the only right thing to do under the circumstances.

I read initially on yelp and elsewhere many negative reviews of this business, but thought that the later reviews showed an improving trend. I can see however that they don't stand behind their merchandise and are hostile to their customers with their underhanded practices. [redacted]

]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Reference # [redacted]

Amount 68.85

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I think I am beginning to lose my faith in Revdex.com. I just read some of the complaints and was surprised how many people have experienced the same thing, yet Fumfie.com still maintains an "A" rating. I was looking for a Canon EOS T4i with EFS 18-55mm lens bundle and came across one on Fumfie.com at the competitive price of $380.00. I called immediately to place an order but had to wait in a seemingly endless hold until a salesperson with a rushed tone of voice asked me what I wanted. I said that I want to purchase the camera on their web site. “It’s sold out” he said. He sounded to me as though he was not telling the truth. I thought he did not want to sell the camera at that price because it did not have large enough profit margin for them. I asked him to check again because it was advertised on the web site. "They are all sold out" he responded again. “When will you have some more” I asked, this time sounding like I was bothering him and said he does not know, maybe in a couple of weeks.

I hung up and immediately called back only to wait in another seemingly endless hold until another sales person answered. I said that I wanted to place an order for Canon EOS T4i with EFS 18-55mm lens bundle. He said OK. Just to be sure I asked so you have the canon advertised for $380.00 on the web and he confirmed “yes and they are all brand new”. I happily placed my order and then since I needed some accessories he began to explain their special bundled packages. Listening to him was a mistake because before I knew he totaled my order to about $1,000. I was really surprised but trusted that their system does not make a mistake adding, not realizing it was not the system adding but he was. Then he said that I was paying $1000 for this package and but by choosing this other bundle I get all that I ordered plus new Tele lens. In addition, all the other lenses I ordered will be upgraded. I agreed and let him charge my credit card without asking him for the individual prices. That was another big mistake, but I figured that I’ll find out once I get my orders.

I received my package after about ten days and opened it excitedly like a kid. There it was my camera with a lot of other little stuff including a few lenses, cleaning stuff, three very cheap tripods and a dinky little case that would break my $1100 camera with a slightest force. Then I realized that the lens my sales person talked about was not among the items. I checked the box again and there was no itemized invoice but a customer order form with a grand total of $1099.99. I looked at the order form but there was nothing mentioned about my lens. Then I decided to check the pricing of every item. After getting individual price for every item and totaling it I was shocked to see that it totaled to about $185.00. So, had I bought every item separately, my total cost of this purchase including the camera would not have been more than $565.00. I paid $1100 for $565 worth of cameras, almost twice as much. This upset me so much and I decided to return everything. I called the fumfie.com again and after another endless wait I spoke with the RMA. They took my information and did not give me any hard time. Just to be sure I asked if I was going to be fully refunded but RMA person kept avoiding giving me an answer. I pushed for answer and he kept saying that it depends on the condition of the camera. I told him that the camera was not used and he said he cannot take my word for it, so I pushed again “Will I be fully refunded if the camera is in a perfect shape”. He said “No. It depends on other things but anyway we charge 15% restocking fee”.

So, in a perfect situation they charge me $110.00 for sending me a wrong package and charging me by $565.00 extra. My $380 special sale pricing is not being offered anymore.

Oh, their 30 day return policy is not even 30 day. It is 30 days from the time you place your order. It took me about ten days to get my camera.

I recommend Fumfie.com to nobody. Customers should stay away from this company as far as they can. I wish that I had read about them at first. This company is ridiculous and I am not going to do business with them anymore.Desired Settlement: To purchase the camera at its advertised price of $380.00 and purchase other items individually and separetly I also asked for a fish eye lens but received a different lens.

Business

Response:

Customer was looking for a "Canon EOS T4i with EFS 18-55mm lens bundle". We were not in stock of this specific model but did have the "Canon EOS 650D with 18-55mm IS II Lens Kit". As shown on the invoice as well as on the web site this listing is displayed as

"Canon EOS T4i/650D Digital Camera with EF-S 18-55mm f/3.5-5.6 IS II

Lens Bundle". These 2 models go by different names depending on the region of the world they are sold or purchased however they are the same camera, same specs, same body, just the stamp in the body is different. same camera that is why the website displays as well as all invoices are specific in the title of T4i / 650D. The first agent was being more specific with the customer, stating the t4i was not in stock, because that's the model the customer was specifically asking for. The second call placed ended in a placed order and the customer received an invoice which showed the Canon EOS T4i/650D Digital Camera with EF-S 18-55mm f/3.5-5.6 IS II

Lens Bundle". Attached is the invoice that had been sent to the customer once the order had gone through, as well as a screen shot of the bundle that is listed online. There were upgrades to the items included with the bundle and the customer created a custom package and was given a discounted lump sum price, Instead of purchasing everything individually at prices which would have totaled well over 1099.99. This products inventory without any accessory packages now sells for $669.95. the bundle package with accessories without any upgrades and additional items sells for $759.95. The return policies are very clearly stated on the website. All orders accompany a 15% restocking fee any returned items that are used can incur up to a 50% restocking fee or if not acceptable would be returned to the customer, as the policies state, so we can not determine the exact refund amount until the item is received back and inspected. This order has not been returned yet and can not be refunded. Pricing can not change after the purchase was made either.

Review: I bought a Nikon D90 last year 03/[redacted]/2013 from Fumfie. Because their website stated this product is Brand New and comes with 1 year USA warranty.

My Order # [redacted]I had issues with the camera since last month Dec 2013,I sent it in to Nikon USA. Nikon USA refused to fix the camera.

They said the camera is not cover with US warranty ,It is a [redacted]Martket Product. They will not fix even I [redacted] and wait more than 10 min on the phone every time ,no one answer.

My camera can not take picture after camera has focused on most timesDesired Settlement: Send me RMA# and have my camera repaired as it should be.

Have a supervisor take care and his phone # tha I can contact with.

Consumer

Response:

I could talk with Fumfie Customer Service, They told me send the camera back ,they will fix it.

Review: I placed an order for a washing machine, dryer, dish washer, and refrigerator on 09/**/2014. Fumfie’s website stated that all items were in-stock and would be shipped within 7-14 business days. After three weeks of waiting for our items I contacted Fumfie’s customer service. I have been corresponding with [redacted] and [redacted] in the customer support department. [redacted] stated that Fumfie’s website was misleading and Fumfie did not have the items in-stock. [redacted] told me that the items would be received in a few days and then shipped to my home shortly. After another week I called [redacted] again and he told me that the washing machine and dryer had arrived and if I would like Fumfie would ship those two items now and I could continue to wait for the dish washer and refrigerator. We received the washing machine and dryer on 10/**/2014. Two weeks late we still have not received the dish washer and refrigerator. I contacted Fumfie on 11/**/2014 and talk to [redacted] about cancelling the remainder of our order. [redacted] told me “Yes, we actually got in a shipment of about 60 pieces of each. The trucking company goes to your location on Fridays so yes I would be able to ship it tomorrow(11/**/2014)” I said to [redacted] “if you can ship them tomorrow I would like to continue with the original order and cancel the refund” [redacted] responded with “Ok I can do that for you. We appreciate you giving us the second chance. I will make this a priority to ship Tomorrow. I will have the tracking number for you tomorrow, and we will give you a call personally with the tracking number.” I did receive a tracking number for AM trucking through an E-mail from [redacted]. After the delivery date came and went I called AM trucking and they informed me that Fumfie never delivered the items to AM trucking. I called and spoke to [redacted] on 12[redacted]/2014 and cancelled our order. [redacted] told me that it would be 15 business days before we would receive a check from Fumfie. After not receiving a check from Fumfie within the 15 business days I call Fumfie and spoke to [redacted]. [redacted] told me that the billing department was on vacation and would not be able to send me a check till 01/**/2015. On 01/**/2014 I contacted [redacted] as to the status of our refund. I have not received a response from [redacted] regarding the status of our refund. Fumfie withdrew the funds for this order on 09/**/2014, it is now 120 days late and I have not received the items ordered or a refund. A satisfactory resolution to Fumfie short comes would be for Fumfie to refund $2492.97($1849.00for RF28HMEDBSR and $643.97 for DW80F800UWS) to my current credit card.Desired Settlement: A satisfactory resolution to Fumfie short comes would be for Fumfie to refund $2492.97($1849.00for RF28HMEDBSR and $643.97 for DW80F800UWS) to my current credit card.

Business

Response:

Hello,We have been in contact with [redacted] and are working to get this resolved as soon as possible. [redacted] will also be compensated for the delay.Best Regards,Fumfie Home Appliances

Review: I purchased a refrigerator from Fumfie during Columbus Day weekend, October **, 2014; there web-site showed the refrigerator I chose as 'Available'. When I called them they told me I would receive tracking information within 2-3 weeks of purchase. The 3 weeks and a couple days had passed and I never heard anything so I called them on November *, 2014 to ask why haven't I heard anything. They (someone named [redacted], a [redacted])told me there was production issues with the manufacturer and they didn't know when they would receive the refrigerator or when it would ship. So I asked why does your web site say it is available and still say available if you don't have the product and why did you charge my credit card for something you don't have? I cancelled the order and '[redacted]' told me my credit card would be credited/charged back within two weeks or November [redacted]. I called them again on November [redacted] because I still hadn't received a charge back credit and I got more excused from '[redacted]' and he told me they would issue a check by November [redacted]. I didn't wait until the [redacted] and called my credit card company to file a dispute which is still open as of December **, 2014. To this date my CC company hasn't had any success with these people and I never received any check as promised by '[redacted]'. I got a call from '[redacted]' after I sent an email to him with him stating they answered the dispute with the credit card company and that I should call them and ask where my money is. I feel they are just giving me the run around as they have others with similar complaints.Desired Settlement: I want my credit card refunded immediately. This company should be shut down.

Business

Response:

Hello [redacted],We apologize for the inconvenience. We did have a minor issue a few months ago with a few manufacturers who claimed models were on their way to our facilities but never ended up showing until a few months later. Our inventory is now fully stocked. After going through that situation, we found it in the best interest of our customers to only charge the card once we have a confirmed ship date for the actual product. We have corrected this situation. We ship hundreds and sometimes thousands of orders each week as we work on volume and making sure our customers are happy. We understand not every transaction can be perfect but we do our best to make sure it does. When we went ahead to attempt to issue the refund, we received a notification that a chargeback/dispute was left. Once a chargeback/dispute is left, the funds are already removed from our account. We have also offered the customer compensation due to the inconvenience. We consider this matter closed. Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted my credit card company on 12/**/2014 and was informed that a charge back from the merchant has not been received nor have they answered their inquiries.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This matter still is not resolved and it's not the fault of mine, not my credit card company. I have followed up with my credit card company as FumFie suggested and the hang up isn't that my credit card company may or may not have the funds that you say they do, it is because FumFie hasn't answered the credit card companies request for information. It's not a matter of when and if I will get my money back, I most definitely will. It's the way FumFie does business. My credit card company (as with other credit card companies) only gives 60 days to file a dispute. This transaction with FumFie was October **, 2014; it is now December **, 2014 and this matter is still not resolved. I was told by FumFie reps my credit card would be credited back on or before November **, 2014; when that didn't happen I was told I would receive a check by November **, 2014; then that didn't happen either. So a dispute was filed by me to my credit card company because of the non-performance by FumFie and their 'normal refund procedure' and the 60 day period the credit card company gives was approaching. It's not my fault or my credit card companies fault so stop passing the blame

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We are not passing any blame on the customer or the customers credit card company. Once a dispute is filed, the funds are already removed from our account. Unfortunately there is no further action for us to take when this occurs. We apologize for any inconvenience this may have caused.Best Regards,Fumfie Home Appliances

Review: I ordered a refridgerator on August [redacted] - it is now September [redacted] and we still don't have our fridge. When I called to try and cancel the order on September [redacted] per their company policy listed on their site (after waiting on hold for over 40 minutes) your customer service rep told me he was going to have to find out what the status was before he could potentially cancel the order. Instead of getting back to me about the cancellation it was pushed out the door for delivery on the [redacted] of September nearly a full month after I originally ordered it. Here we are a full week later and it still hasn't been delivered. I was calling the business almost daily begining on August [redacted] for the order status and either got no answer or varying excuses about the status.Desired Settlement: I need to know if I should go out and buy a fridge from someone else sincxe theirs has failed to show up - am I going to get a refund? I would like for this company to be removed from the Revdex.com site or at the very least given a poor grade

Business

Response:

the product had been delivered and we have not heard from the customer since. this case is unfortunate for the major delay in shipping, however is resolved and should be closed.

Review: We ordered a GE range and microwave on April **, 2014 for $2926.93 plus a delivery charge of $270, and have been charged on our credit card. To date, neither appliance has been shipped. We were given a tracking number, and every time we check it, the pick-up date is scheduled within the next few days.Desired Settlement: We want the range and microwave delivered ASAP!

Business

Response:

Hello,

It was a pleasure speaking to [redacted] and clearing up this matter. We will proceed with having this order delivered as soon as possible. [redacted] has a direct connect to one of our Representatives as we want to make sure [redacted] is updated every step of the way. We consider this matter closed.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been speaking to the rep, [redacted], for weeks, and while very nice, we still do not have our range or microwave. As of yesterday, June **, the merchandise has not shipped. [redacted] said that they had sent me an email saying that the range had been damaged, but I never received it. Furthermore, he said that since they had not received a response, they interpreted that as we were no longer interested in it, hence the delay. If that were the case, then why wasn't a credit issued. Bottom line is that they have my money and I have nothing except this hassle of trying to get my range and microwave. wer Here]

We will not consider this matter closed until we receive the NEW merchandise. [redacted] made a reference to waiting on a part! When I questioned him about this, saying I do not want a range that had been repaired, he inferred that he misspoke. We expect to receive brand new appliances and will accept nothing less.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

[redacted] has since received the microwave and we do have confirmation that [redacted] is extrememly pleased with the unit. His range is on schedule to be delivered this Wednesday and we look forward to resolving this matter for [redacted] as well as compensating him for any troubles. We do appreciate [redacted]'s patience throughout this investigation.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Note that it took 70 days to receive the merchandise from the day I ordered it, and I'm not sure it would have been resolved without your intervention.

Sincerely,

Review: Ordered a Samsung refrigerator from Fumfie website for $1985 on June **, 2014. My [redacted] was billed for the entire amount on June **, 2014. Between June [redacted] and the end of October, we were repeatedly told by [redacted] at Fumfie that the refrigerator would be shipped within 2 weeks. Each time we called, [redacted] provided an excuse why the product had not shipped and told us he would contact us within two weeks to confirm that the refrigerator was shipped. Each time, [redacted] never called or contacted us and the refrigerator never shipped. Finally, after 4 months of calling [redacted] every two to three weeks, it was clear to us that we were not going to receive the refrigerator, so we cancelled the order with [redacted] and requested a refund at the end of October.

After several weeks, we had not received the refund and [redacted] told us that the "billing department" had changed its system and was no longer issuing refunds directly to credit cards, so he would have them send us a check. He told us he would contact us with a "tracking number" for the check as soon as it was sent. After two to three more weeks, we had not heard from [redacted], so we called back and asked about the status of our refund. [redacted] then told us that the check would be mailed soon and we waited again. After two to three more weeks, we contacted [redacted] again and he sent us to his billing department, which was a lady named [redacted]. [redacted] told us that she would find out when our refund would be mailed, and call back, but she never did. We called [redacted] again a few days later, and she stated that the check had been mailed on December **, 2014. As of January **, 2015, we had not received the check, so we called [redacted] back again. [redacted] stated that she did not know why we had not received the check, but that she would find out and call us back. [redacted] did not call us back, so we are filing this complaint to try to get resolution, since we feel we have exhausted all other possible options with Fumfie and have given them more opportunities than a typical consumer who is out $2000 would be willing to give them.Desired Settlement: Please provide a refund of the $1985 charge that you made to my Discover Credit Card along with the interest on the $1985 that I have lost the opportunity to earn because you have held my money for 7 months. A reasonable assumed cost of money of 5% annualized over 7 months amounts to an additional lost opportunity cost to me of $57.90 due to loss of use of my $1985. Therefore, the total refund from Fumfie should be $2042.90.

Business

Response:

Hello,We have spoken with [redacted] and apologized for the inconvenience. We have been in contact with [redacted] and will continue to do so until it is resolved. Our Billing Department is currently investigating this matter and should have a resolution within the next 1-2 business days. We will also be compensating [redacted] for her patience and understanding.Best Regards,Fumfie Home Appliances

Review: Found desired appliance on Fumfie’s website on sept *, 2014, website indicated that product is “available”, so I purchased it and received immediate email notification of the purchase and my credit card got charged.

I was waiting for delivery information (tracking number, date), never arrived. Called/emailed multiple times and each time stated that they ran out of inventory and they will have it solved soon.

5 weeks after calling and getting the same answer I have confronted the CSR answering the phone (not [redacted], someone else), asking him how is it possible that they are out of stock of the item in question, when I’m looking their website right now and it states once again that the item is “available”, and the site allows me to again put it in the basket and proceed to check out (purchase I did not complete, but demonstrated to him), when they can’t ship me one. He had no reasonable answer.

At that point I gave up on getting the item and requested the cancellation of my order with them, this date was the [redacted] of October, 2014, about 5 weeks after purchase.

Following that I have emails and phone calls back and forth for 3 months(!) period of time trying to get my money back, each time being assured I will be credited right back, and they will fix it then. For a while they said they will credit my credit card, then later they state that they can’t credit money back to the credit card (like every other online company does), but they have to issue a check to me (statement they have made multiple times via email or phone call for 3 months, a check that has never arrived to either of my addresses, PO Box or street address) and confirmed my mailing address each and every time (which they had on file in the first place since September when I placed the order) repeatedly, but 6 month later still no money.

I have managed a few company before, have one right now, when you have extra money in your accounting without a valid PO for a long period of time, you know that. You also would know if you credit someone’s money back to their account (transfers leave an electronic trail) and so would cashing a check if you issue one!

Having two-decades of business background and CSR management/online store management background leaves me with no reasonable explanation of why are we here still, but I would like to see you try giving me one.

Also would like to state that CSR “[redacted]” (not sure what his real name is) has been kind and supportive at all times, providing excellent customer service, company accounting team has failed to fulfill it’s part and they certainly had 6 month and countless times to figure out how to credit a customer back her money for a single, straight forward purchase of a single item.

Business

Response:

Hello,The new check has been sent to the customer. We now consider this matter closed.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and IF the check as the business stated will arrive to me, in that case alone I will find that this resolution is satisfactory to me and the matter has been resolved. That is yet to be seen, as regular mail from the East Coast to the West Coast takes at least 7 business days (and Monday was a holiday) which is not in line with the 6 day closure you have offered for the case. Since you are not offering any other options here than to either accept or reject in 6 days, I opt to accept and if still no check in my mail by the end of this week I will open another case. Thank you for your kind help in the matter.

Sincerely,

Review: I ordered a stove and a microwave online from FumFie 1/*/14 order [redacted]. The total was $1659 ($1399 for the stove, $260 for the microwave, free shipping). The stove was wrong, my mistake, so I called and ordered the correct stove on 2/*/14 order [redacted]. This order shows the return shipping for the wrong stove. The new stove is delivered and the old stove taken by AM Trucking on 3/**/14, Bill of lading [redacted]. I assumed it would take some time for the stove to be returned to Fum Fie and the refund made to my credit card so I waited until 4/*/14 to check the status. All of my conversations have been with a gentleman named [redacted] told me on 4/* he would check and call back, he did not. I called on 4/**/14 and was told he would check with the warehouse and call me back, he did not. I called on 4/**/14 and was told the stove had not been received yet. I called on 5/*/14 and was told the warehouse says it is will be back on Friday 5/*/14 or Monday 5/**/14 at the latest and was promised a call back.....which I did not get. I called on 5/**/14 and was told the stove was still not shipped back, but he was checking on it daily and would call me back that day.....he did not. On 5/** I called AM Home Delivery ###-###-#### and spoke with [redacted] and he said the stove was received by AM in California on 3/**/14 and was shipped to New York but I would need to speak with AM's New York Office to see what happened from there. I spoke with [redacted] with AM in New York and she said the stove was delivered to Fum Fie's warehouse on 4/*/14. I called [redacted] at Fum Fie and he says he still has no record of the stove being returned and "these things take time, the shippers sometimes hold onto them for months." He said he would look right into it and would call me back today. It is 5:30 PM in New York and I have not received a call.Desired Settlement: I would like $1399.00 credited to my credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,