Fumfie

Review: I researched the camera I wanted extensively online and then decided to order the Nikon D5200 with 18-105mm lens together with a case from Fumfie given the apparent competitive pricing and Revdex.com A rating. I called prior to confirming my order to ensure that the wireless adapter noted in the Product Features section was included with the camera and to ask if a memory card was also included. The sales person confirmed that the:

"Wireless Mobile Adapter WU-1a: Share images directly from the D5200 to a smartphone or tablet that runs on Android or iOS*, or control the camera remotely via your device." (copied from website)

was included with the camera but suggested that I purchase an additional Nikon battery and a memory card for the camera. I paid extra (and since these extras are not Nikon parts, a premium price) but felt that I had a fair deal.

The package does not include the Wireless Mobile Adapter which was a critical factor in my decision to buy from Fumfie.Desired Settlement: I called and requested that I receive the Wireless Mobile Adapter by Friday December [redacted], however Fumfie does not stock this part. As a result, I will be unable to use the camera as planned and therefore wish to obtain the full package elsewhere and obtain a full refund from Fumfie since the product is not as advertised.

I also requested that they change their website to clarify that the part is not included since every other item mentioned in the Product Features section is included. Also, that their sales staff are clear on what is offered in the packages and make clear in their sales pitch that their batteries and memory chips are not Nikon parts, thus potentially invalidate the Nikon warranty.

Business

Response:

This is a clear misunderstanding. The d5200 is compatible with WU-1a Wireless Mobile Adapter. However the WU-1a Wireless Mobile Adapter does not come with the d5200. The product includes section does not have the WU-1a Wireless Mobile Adapter listed, therefor the WU-1a Wireless Mobile Adapter is not included. If the product has not been used and is still in new condition (same condition as it was when shipped to the customer) than it can be returned for a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have requested a full refund (the normal practice of this business is to deduct 15%). This is due to the fact that their website was not clear to me thus I placed a phone call prior to purchase during which I was assured that the item was included. I expect a full refund and for the website to be modified to ensure clarity for future customers. Thank you. Sue

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their sales person verbally assured me prior to my order that the camera did in fact include the adapter. The replacement camera I purchased from Costco included it in the package. The effort to make a like comparison was the entire reason I called. I now understand that no verbal assurances are valid in the business transaction. I am therefore seeking the entire replacement cost to be refunded since I was somehow misled. The business is deducting a 15% restocking fee per my VISA and I dispute this since they assured me by phone that I would get a full refund - I informed them that the camera had been unpacked assembled and the shutter released. Again, this was verbal since they declined to answer my emails.

Review: I ordered an appliance on 9/**/14. My expected delivery date was 10-14 days later. I called again 10/* and 11/* and the product had still not been sent. I was then given a date of 11/** as a ship date and offered compensation on a future order. On 11/**, I called to check the status and was told I would not receive the product until after the Thanksgiving holiday. I cancelled my order on 11/** and requested a full refund. I was told I would have my credit card refunded within 10 business days (12/*). 12/* has now passed and I still do not have my refund. I was told today (12/*) that my refund would be given on 12/**. [redacted] from customer service was extremely rude and refused to let me speak with a supervisor when me request for an immediate refund was not given. This ordeal has been going on for two and a half months which has caused great hardship for my family for not having an oven to cook with and financially as we have since purchased an oven elsewhere and have yet to receive our refund.Desired Settlement: I would like an immediate credit refund be placed to my credit card that was used for the order.

Business

Response:

Hello,After attempting to issue the refund, we received a notification that a chargeback/dispute was left by the customer. Oncea chargeback/dispute is left, the funds are already removed from our account. We apologize for any inconvenience that was caused and we now consider this matter resolved.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order for an LG washer/dryer combination on June *, 2014. My credit card was charged $1455.00 on 6/*/2014. I still had yet to receive the unit by 7/**/2014, so I contacted customer service. They stated that my order "should have" been shipped. They stated the unit would be shipped in the next week. By 7/**/14, I had still not received the unit, so I contacted Fumfie's again. They stated that the unit had been loaded on a truck the prior night, but an employee noted it was damaged, so they had to get a new unit. They asked if I wanted a different version which was in stock. I told them that I wanted what I had ordered. They had no explanation why no one called to update me on the status of my order. They said that I should have the unit by the following Wednesday (7/**). I told them that I expected a call before Wednesday to update me on the status. On Tuesday, July [redacted] I had still not heard from the company, so I contacted them again. They said that the unit had not been shipped yet, but they were hopeful it might be on the truck on Wednesday evening. I told them this was unacceptable that I ordered the unit 8 weeks prior without receiving the product. I think told them that I wanted to cancel the order, and wanted a refund. Customer service stated that they would refund my money. On 8/*, the money had still not been credited to my account. I contacted customer service, and they stated that I should have received the money, but they would check with the billing department and call me back. By late afternoon, they had yet to contact, me so I called them back. The same representative stated that billing department had recorded they refunded my money, but he needed to get a transaction number. He assured me that he or his co-worker would get the transaction number and call me back this evening. I told him that skeptical I would receive a call back as the company had never called me back when they said the would. At of 11 pm, I have yet to receive an update regarding my refund. The funds have not been credited to account, and I have verified this with my credit card company.Desired Settlement: Refund of $1455.00. I would also like yearly interest at 3% which comes to $7.28 for 8 weeks.

Business

Response:

Hello,

We apologize for any inconvenience this has caused but I do want to inform you that the unit has since arrived in our shipping facility. Although the refund has already been processed, if you have any interest in reinstating the order with our company, we can ship the unit on the next available trailer. Your order was refunded a few weeks away and the Refund Transaction ID was provided to you via email as well as over the phone. We have also given you a $25 store credit towards any furture order. We are happy to know that everything has been taken care of and we consider this matter resolved.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We ordered a [redacted] undercounter refrigerator freezer (model no kddc24cvs) on October*, 2014. My credit card was charged the full amount of $2,073.86 on October * - - long before any anticipated ship date. A week or two after placing my order, I was called and told by [redacted] in customer service that the item would ship soon and I would be called about delivery. At the end of October, I checked my account on line and it indicated that the item was to ship on October**, 2014 - - clearly, this never happened. When I called to inquire, I was told the item was not available and that a shipment was due in the end of November and they would be able to ship after receipt of that shipment. When I said that I wasn't willing to wait that long, I had numerous calls with various people trying to get me to wait by alleging that they would be able to get the item to me sooner. I cancelled the order and they told me that I would receive confirmation of this via e-mail as well as a credit to my credit card. This was on November**, 2014. I have received nothing!!!! It should be noted that even though I was told by numerous people at Fumfie that I would receive various e-mails over the course of my interaction with them, I never received ONE e-mail from anyone!Desired Settlement: Credit to my credit card of the amount charged by Fumfie. I did not dispute the charge because I was promised a credit, but now I fear that I may have no choice.

Business

Response:

Hello [redacted],We apologize for the initial delay. After expecting the order to ship towards the end of November, we received news that we were able to ship the product he first week of November. At first the customer was ok with that date but has since decided to cancel the order. We do have emails proving that they were sent to [redacted]. We are looking into our email system to make sure everything is running correctly. We have been waiting for the trucking company to confirm the product has been recalled and is on its way back to our facility. We have planned to send the customer a check by this [redacted] or [redacted] to expedite the refund process. We have also offered [redacted] compensation because of the delay. Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I WILL NOT accept a check from this company as I do not trust them and do not want them to have any of my banking information were I to negotiate a check from them. Additionally, a check will only further delay the return of my funds. I want a credit issued to my credit card! I have already disputed the charge with my credit card company.This response is completely inaccurate and unacceptable. I still have not received ONE e-mail from this company and have absolutely no problems receiving e-mails from anyone else. Additionally, I NEVER agreed to accept shipment of this item because the company WAS NEVER able to assure shipment before I advised them that I did not care to do business with them. These representations are false.This company is clearly unscrupulous. One only need look at the vast amounts of complaints to see their pattern of business dealings. Frankly, the Revdex.com needs re-evaluate its rating of this company as the "A" rating is clearly misleading to consumers. Consumers, please read all the other complaints about this company and use your judgment as to whether so many people having the same types of problems is a coincidence. Revdex.com, please take a look at you own website and re-evaluate the rating of this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,When a dispute is left, the funds are already removed from our account. We apologize for any inconvenience [redacted] has gone through and consider this matter now closed.Best Regards,Fumfie Home Appliances

Review: I ordered a refrigerator online after confirming with chat rep that the fridge was in stock and would ship the next day. My credit card was charged the same day and I never received the fridge. I have been calling and told different stories each time 1) the fridge is in our second warehouse and needs to be transferred 2) the fridge is back ordered and will arrive Sept [redacted] 3) and today Fumfie Appliances is no longer affiliated with Fumfie Camera. Both companies are a scam. I should have researched them online before placing my order as there are lots of complaints. This company should be put out of business before they take advantage of more consumers.Desired Settlement: I want fridge shipped asap or my credit card refunded.

Business

Response:

Hello,

We are happy to know that this matter has since been resolved. We have provided the customer with a free upgrade to a better unit as well as a discount on a new item the customer ordered from our company. The order has shipped for the customer and they will be receiving the delivery shortly. We always make it a priority to make sure our customers are completely satisfied from beginning to end. We consider this matter resolved and closed.

Best Regards,

Fumfie Home Appliances

Review: FUMFIE.COM failed to deliver an oven that I paid $1275.00 for plus an extra $100.00 for express delivery. SO I had to cancel the order.

They also have failed to refund my money after canceling the order. After doing the research online, it is clear

that my story is the same as too many other people's. You are currently watching me in the process of being

scammed. It's nearly as bad as the [redacted] who rip off old people and it's happening to me as I type this!!!

They seem to have a semi successful electronics department that sells camera equipment that does a lot of business,

but still with a lot of complaints.They also have an appliance department that seems to rely on the reputation of the electronics

department to throw people off their trail. I hope you understand what I'm trying to explain here. They praise themselves for 90

something percent successful transactions but those transactions seem to be for the small electronics department and not the

major appliances department. I hope I'm explaining that well because that's how they finally conned me into giving them my hard

earned money.

I Ordered a stove from these people. [redacted] tells me my oven will be on the next truck out - of course it never makes it to the truck because there is no oven!!!! [redacted] called me personally - it's creepy that this guy has my phone number and address now. I never told these people they could call me to try and upsell stuff. Anyhow he called and talked me into express delivery. For an extra $100 I could get it delivered in 10 days. Imagine how excited the family would be when it shows up just in time for Christmas. Sadly, over a month later, and after numerous phone calls and promises that my oven would be on the next truck out the oven never showed - so I ask for a refund on the express delivery, but still keep the order for the stove active. (guess what...I still haven't even been refunded on the express delivery). After several calls and e-mails later I still never received a refund for the express delivery so I started getting concerned and did some research. OMG!!!! These guys are the perfect con men. They appear to use a reputable part of their business to hide their scam of not delivering products and refusing to refund folks after the consumers cancel their orders. After I realized that I'd been scammed I cancelled the whole order...Well Instead of them crediting my credit card they said they were going to send a check....???!!!???! Who does that!? Anyway they swore they sent it 15 days ago so I called yesterday and [redacted], who swears she's a lady of her word, said the mail may have lost it. She said she was going to check into my missing refund check yesterday. So I called her back and she said she's gonna stay on this until she gets me an answer. Well she calls me back and tells me she can't help me today but she will get me an answer Monday. Same story every week since I ordered the stove. Next week next week next week!!!! So I type in the address of their "store" this is what google maps pulled up [redacted] What you need to know is this....I'm in the middle of being scammed and I know it and they are counting on the Revdex.com to at least keep them accredited.... They are scamming me right now. As we speak this is going on and I hope the Revdex.com punishes them to the fullest of their capabilities and I hope the FBI get's involved and throws these people in JAIL!!!Desired Settlement: I want my card credited the full $1350.00 of MY MONEY credited back to the card I ordered from!!!

Business

Response:

Hello,We are currently investigating this matter and apologize for the inconvenience. We are hoping to have this matter resolved within 2-3 business days. We will also be compensating the customer for their patience and understanding.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with [redacted] from Fumfie today and he assured me that he's going to look into this matter, same as did from [redacted] and [redacted] for way too long now. It's the same thing I've been hearing from them since this sad ordeal started. [redacted] has told me that there is absolutely no reason that a check with a tracking number sent by [redacted] should not be sent tomorrow. All three of them are very very nice and make convincing promises that never see the light of day SO after having been put off for so long I don't see this as any different. I will not be satisfied until I have money in my bank account....period....end of story.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,The check was issued to the customer on 2/*. The customer was contacted on 2/* and pleased with the swift resolution. We consider this matter closed.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Buyers beware. If you log into your account on Fumfie.com, you can also see ALL the other Customer's Accounts!!!! This is severely dangerous to their customers!

I actually had a great experience... Our company decided not to go with a camera that we had over 30 days and Steve K[redacted] did whatever he could to help me with a smooth return process. His customer service skills were excellent! Thanks so much Steve!

Review: I ordered A Microsoft surface Pro 3, Core i7,256GB HDD,8GB RAM. From: Fumfie.com. I paid with a credit card ($1399.99 for the computer + $39.95 Express 2-3 Business days shipping.On 11/**/2014. Today is 11/**/2014. I have received nothingDesired Settlement: Never attempt to do business with these people again!

Business

Response:

This customer informed us today that he would like to cancel this order. This order was then cancelled and refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I thank you for your efforts to help me with this matter. As of today11/**/2014 the refund does not show up on my credit card account. I will check again in a day or two. I believe that you should investigate the [redacted] site as they are advertising items at a price that cannot be delivered. I am not a lawyer, but this looks like false advertising to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The refund can possibly take up to 2 weeks to be reflected cak on to your card, processing time is different fort each bank and credit institution. However the refund is complete from Fumfie.com'a end: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (1,439.94)Customer Name: [redacted]Fumfie.com does not advertise falsely. Sometimes issues do arise, items go out of stock, and on rare occasion there may be a listings error. Should any problems arise Fumfie.com does try and assist customers any way possible.

Review: History of Events:

Initial Fumfie Contact was [redacted] for placing an order

June **: I placed an order for a Washer, Dryer, and 2 Pedestals. Order #: [redacted] July **: Order Delivered and delivery of Washer rejected due to damage and dent throughout door. Rest of items kept. Pictures sent to Fumfie/[redacted] and was told the washer would be refunded since I did not want a replacement washer.

August *: Notified Fumfie that the credit card used for purchase had identify theft and so would need to have refund sent via a check

September **: Emailed Fumfie ([redacted]) to verify why check still has not been sent out. Was told by [redacted] check will be sent soon

September**: Emailed Fumfie ([redacted]) about status

October *: Check #[redacted] supposedly sent out from Fumfie

October **: Check never received, emailed Fumfie ([redacted]). No response received.

October**: Emailed Fumfie about status of check. No response received

November **: Called Fumfie and escalated to management. Talked to [redacted] and was told check would be sent by November [redacted] for $979 plus 3 percent for time delay

December **: Emailed Fumfie( [redacted]) and informed him I never received notice of check being sent out

December **: [redacted] replied and said accounting would send check by December [redacted] Jan *: Emailed Fumfie ([redacted]) informing no check received nor notice of check being sent. No response received.

Jan **: Emailed Fumfie ([redacted]) asking about check and informing him that Fumfie is illegally refusing to issue refund. No response received.Desired Settlement: I desire a refund for the amount of the washer that was rejected ($979), plus 1 percent interest per month delayed. It has been 5 months since the washer was rejected and returned and no check has been received from Fumfie.

Business

Response:

Hello,We apologize for the inconvenience and will be contacting the customer within 2-3 business days. This matter is currently being investigated. We will also be compensating the customer for the inconvenience.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I have not yet been contacted by Fumfie through either email or by phone to resolve the issue nor have I received a check for the refund amount.Email: [redacted]Phone: ###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

This is regarding Complaint[redacted]. It has been two weeks since Fumfie supposedly issued a check. I have not yet received it and honestly do not expect to receive it. Fumfie has repeatedly shown over the 8 months I have been dealing with them that they are willing to say they will send a check but never actually send it. This has been the 3rd time that has happened.I sent email since I couldn't update in Revdex.com because I had previously rejected response saying no check yet received a week ago.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,The check has been sent a few times now and for some reason has not been reaching [redacted]'s destination. We will make another attempt by sending a new check tomorrow via 3 day delivery. If [redacted] receives his original check before the new check is delivered, we will then void the most recent sent check. We appreciate [redacted]'s patience and look forward to this matter being resolved.Best Regards,Fumfie Home Appliances

Review: I called Fumfie on the [redacted] October to order a Samsung RF23HSESBSR Refrigerator and was told that it was in stock ready for delivery and would be delivered to me within 5-8 days via their Express delivery service. The funds were immediately debited from my credit card.

I called back the following week to check on the status and was told that it would ship on the [redacted] October. Still no notification of shipment was received. I called back on the [redacted] October and spoke to a [redacted] and he gave me an emailed guarantee that my refrigerator would ship on the [redacted] October. Fumfie created a shipping reference but days later still nothing had shipped!

I called on the [redacted] October to cancel the order and Fumfie issued a cancellation notice on our order/invoice. I asked for a full refund and was told my refrigerator had shipped but the delivery company had lost it and I would not be refunded shipping costs as a result.

I called the delivery company myself to investigate and they confirmed that they had not lost the refrigerator but that Fumfie had not made any refrigerator available for delivery.

Twenty Two days after placing my order for an item that was promised to be in stock and Fumfie taking over $3,000 from me no refrigerator has shipped.

I told them I expected a full refund (as the order has been officially cancelled and never shipped). To date no refund has appeared on my card. I keep calling their customer service line to chase my refund and I'm promised a call back from a [redacted] yet no one calls me back.Desired Settlement: I would like a full refund for $3,157.97 and an emailed confirmation from the billing department that it has been issued and the reference number associated with it.

Business

Response:

Hello [redacted]

We apologize for the inconvenience as we strive to make each customers experience a great one. The product had shipped out and there are times when the trucking company loses or misplaces the appliance that was shipped. The trucking company ships trailers for not only our company but several other companies as well. With the trucking company not wanting to take blame, they may say "theyre truck broke down" or " the company has not released it to them". This is unfortunate and we are taking the necessary steps to ensure our customers receive the best experience possible. When our Billing Department went ahead to refund the account, they received notification that a dispute/chargeback was left by the customer. Unfortunately when a dispute/chargeback is left, the funds are already removed from our account. We always make it a point to compensate a customer anytime they have not had a great experience. We consider this matter resolved.

Best Regards,

Fumfie Home Appliances

Review: I purchased a Panasonic Lumix DMC-FZ200 Digital Camera from them on July [redacted] 2014. I thought this camera would be an improvement over the camera that I currently own, a Canon Power Shot 50X. From reading the reviews online about the camera, the cheapest Panasonic Lumix DMC-FZ200 was being sold by Fumfie, so I clicked on the link to their web site to purchase the camera. The Fumfie website clearly states Hassle-Free 30 Day Returns. I purchased thousands of items over the internet, from [redacted], to [redacted] and [redacted], so I expected I wouldn't have any problems if I had to return the camera. After testing the camera for one day, I found it's quality to be less then my Canon Powershot. I'm going to have to try a DSLR Camera. I'm still considering my options for that camera, and contacted Fumfie about returning the Panasonic that I purchased. Fumfie advised me that I could return the camera if the camera must came back to them in pristine condition, with all original manufacturer's accessories. I sent the camera back, and paid for shipping and a tracking number. Fumfie received the camera, and responded to me "We will provide you with a refund once the package is processed in returns." I paid Fumfie $419.95 for this camera, and they refunded me $356.95. Fumfie charged me $63 to return a camera within the 30-Day Hassle Free window. At no time in my email exchange with Fumfie was I advised that I would be charged $63 to make a return. [redacted], [redacted], [redacted] and countless other merchants don't charge $63 to return a camera within 30 days. I'm upset. I wasn't made aware of this before my purchase, or while I was in contact with them about returning my camera. At first I wanted to exchange it for a DSLR camera, but decided on a refund while I research the DSLR cameras available. I won't be purchasing from Frumfie after this experience. Hassle Free doesn't mean that I have to pay $63 on top of the cost for me to ship it back to them.Desired Settlement: I want a full refund of $419.95 so send me $63 and we'll be square. In the future, put it up on your website, right under the advertisement about "Hassle-Free 30 Day Return Policy" that customers will be charged a substantial amount to return an expensive camera. I'll never purchase anything from these people ever again. Purchasing a $400 camera is a very serious decision, and the customers have a right for a return, within a certain period of time, without being charged almost a hundred dollars. It's not like I could handle the camera, and test it out before I purchased it. I had to buy it from them online, wait for them to ship it, before I could try it. Lesson here is to purchase from [redacted], [redacted] or [redacted]. I want a full refund!

Business

Response:

This customers ordered a product. They did not test the product out before purchasing it. The manufacturers specifications, documentation and marketing material are all specific and fact based. The customer is entitled to have their own opinion on the product they purchased. If they have buyers remorse, that is acceptable as well. However the company policies, were valid and do govern the terms of the sale. The product was not defective and the customer received exactly what it is that was ordered. customer had buyers remorse and changed their mind about the product they want. The return policies are specific, the product was returned and was treated as a standard return.

Review: I ordered a Sony DSC-RX100 camera from Fumfie on 8/*/14. I received the camera about a week later. Everything is fine except that the battery that was shipped with the camera was a generic battery ("for Sony NP-BX1") instead of a genuine Sony brand name battery. The box that was sent was not sealed, so apparently the batteries were switched. Generic batteries of this sort sell for under $5 on [redacted], whereas a genuine Sony battery goes for $30-$35. There is a real performance difference between such batteries. I emailed Fumfie a week ago, but they have failed to respond to my request for a genuine battery instead of this substituted one.Desired Settlement: Either they send me a genuine Sony NP-BX1 battery, or they refund me $25 (what I believe the value difference is in the batteries)

Business

Response:

We spoke with the customer over the phone and we will be issuing a 25 dollar refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March **,2015 I purchased a DJI Inspire quad copter for the amount of $2799.00. I received the item on March **, 2015. As soon as I opened it I noticed defective electrical pins on the camera gimbal mount. I immediately called Fumfie Co. I requested an even exchange, in accordance with their 30 day defective merchandise exchange policy, but they have stated that quad copters do not fall under that criteria. I have called repeatedly but they do not answer their phone.Desired Settlement: I want to return the defective merchandise and receive a new one.

Business

Response:

The product this customer purchased was a DJI Inspire 1 Quadcopter with 4K Camera and 3 Axis Gimbal. This customer is claiming that the product was received damaged right out of the box, they claim to have never flown the product. We asked for photos from the customer which can be used to support their claim, one of which we attached to the response of this complaint. The picture shows many scratches to this drones camera mount and extremely bent connector pins and we are confident in responding with 100% certainty that severe impact damage like this could have only be inflicted by a crash landing. It is unfortunate that the customer damaged their product during their first week of usage, but this type of damage occurs very often to products like this; these products are meant to be used under extreme circumstances, and extreme damage and losses can be a result from usage. This is why we have the following policies specifically listed on the website: PLEASE READ: For Recreational and Photography Drones - We recommend you follow all manufacturer directions and have some type of practice or training operating these products. If protocol is not followed to the letter and if you do not have any experience operating them, you run the risk or crashing the drone or even worse the drone may end up fly away on its own. If this happens, this purchase is not refundable, when buying this drone quad-copter and by using this drone quad-copter the purchaser and user assumes all risk should through operation any damage or loss occur. Our policies also state: We do not accept returns for refunds or replacement on the following items: Go Pro Cameras, Recreational and Photography Drones, Beats or any other manufactured Headphones or speakers, all Apple products. NOOK and Kindle Tablets. videos tapes. underwater equipment or any products that were submerged in water. Before purchase of these items, please read the manufacturers warranty and contact the manufacturer with any questions related to warranty coverage on items purchased below MSRP. Inspect the product for a defect as soon as it has been delivered to you. If defective out of the box please contact us immediately and we will assist you.The product that was shipped to the customer was brand new sealed and never used. Please close out this claim because we are not responsible for any damage incured from usage of this non-returnable product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I'm very disappointed in Fumfie's response to my complaint. I'm also disappointed that Fumfie is accusing me of using the product when I did not. My first call to Fumfie was within an hour of receiving the package on 03/**/2015. I have a lot of experience with flying these type of aircraft and for Fumfie to claim this is the result of a crash landing is absurd. These pins are internal and not exposed during flight, therefore they would be protected in a crash. The chances of a crash landing resulting in bent pins but no other damage is impossible to say the least. Fumfie is taking desperate measures in order to not honor the policies stated right on their website. Please see the attached photos to this email as they are the same photos I sent to Fumfie as requested by them in the initial investigation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have already sent the product to DJI for repair, but Fumfie should not expect any further business from me. And I have already put the word out on social media regarding the lack of support the gave me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The policies and protocols that Fumfie, DJI and every other product manufacturer have instituted were done so with the intent of creating a step by step process for everyone to follow in order to have their problem handled efficiently and effectively. We are extremely sorry that you fel this unhappy in following the necessary and required steps needed to get your DJI looked at, worked on or replaced. Despite your unhappiness, we do thank you for following DJI's RMA protocols.

Review: Ordered a gas range on 9-**-14 was told on phone would be 2 weeks but should be less because I live locally. My card card was charge for the item but two week went by and no range so I called back. I was told that it would be delivered the following week. Two more weeks went by and I called them back and was told the item is backordered which I find very hard to believe that they wouldn't know that when the order was place and how could they tell me a delivery was going to take place? I now asked for a refund but no response from them.Desired Settlement: I want a refund and my card credited.

Business

Response:

Hello,

We apologize for the unexpected delay. Due to the recent Holidays, we have been slightly off schedule the past few weeks. An order cancellation must be confirmed over the phone. We will reach out to [redacted] to have this taken care of. We now consider this matter resolved.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received a credit on my credit card even after I returned their call and spoke to [redacted] to cancel the order at their request. They don't answer the phone nor respond to e-mail from their own web site but they are quick to charge your credit card. I want the credit processed ASAP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

We apologize for the inconvenience. When our Billing Department went ahead to refund the account, they were notified a chargeback/dispute was left. Unfortunately once a chargeback/dispute is left, the funds are already removed from our account. We do apologize for the unexpected delays as we wish we could have gotten the product to you right away. Our goal at Fumfie is to do whatever will make our customers happy. We also make sure to compensate a customer if there ever is a delay. We consider this matter resolved.

Best Regards,

Fumfie Home Appliances

Review: Product ordered on 9/**/2014 on order [redacted] failed to ship in reasonable timeframe after numerous promises to ship were broken. The order was cancelled on 10/**/2014. Credit was promised to be issued to credit card in one week and I was told to expect it to be processed by the credit card company in two to three weeks maximum. I contacted Fumfie customer service on 11/**/2014 because I had not received credit to my card. I was told that there was a glitch with their system that interfered with their ability to process credits to credit cards and that a check would be issued to me and it could be expected within 10 days. It has now been two weeks and no check received. I contacted Fumfie customer service again and they had no reason to provide for the failure to issue a check. I spoke with [redacted] and he promised again that he would have a check issued within 24 hours. I have no confidence that it will happen.Desired Settlement: Desire full refund.

Business

Response:

Hello,This matter has been escalated to Urgent Priority and will be resolved today. Our goal is to make sure all of our customers are completely satisfied. If we feel a customer is not completely satisfied, we will do whatever is in our power to make that happen. We aslo always make sure to compensate our customers if there is any inconvenience caused during the transaction. We understand every transaction cannot be perfect as unexpected delays may sometimes arise, but Fumfie Home Appliances is always there to help.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. A promise to refund has also been received. Although this matter will be considered closed upon receipt of funds, I find it difficult to understand why this company continues to received a positive rating with the Revdex.com when there have been an overwhelming number of complaints filed for the same reasons (i.e., failure to deliver as promised and failure to provide refunds as promised). I hold Revdex.com to a higher standard of rating poorly performing companies than what you have exhibited.Sincerely, [redacted]

Review: I ordered a dishwasher and refrigerator on **-Dec-2014 after calling to confirm that both items were actually available (was a hard-to-find 'fridge) while in midst of home renovation. On **-Jan-2015 I contacted Fumfie in writing via email to obtain an estimated delivery date and received a response that Fumfie's receipt of the 'fridge in their warehouse would be in another week or two and would be shipped after that putting target receipt at the beginning of February. On *-Feb-2015 I was informed by email that the 'fridge was not available/in stock and given the option to select another or receive a refund; I requested a refund. To-date, despite many calls and escalations, I still have not received the refund even after the owner/manager with [redacted] promised to personally ensure a check would be cut (that was in March).Desired Settlement: Refund in the amount of $767.02

Business

Response:

Review: I bought a warranty for an audio device I purchased through them (by a pushy salesman....I know I know). When I did, he insisted that the device will be replaced with a new one if it broke.

Now it has broken and they will not honor the warranty (still 6 mos left in it).Desired Settlement: I want them to send a brand new replacement and I will return the broken one in the same box.

Business

Response:

This customer when on the phone with us stated that their product is defective and they do not want to return the claimed "defective unit". The customer only wants us to ship a new product to him. This product was ordered from us 2 years ago, the customer also placed an order for an [redacted] TX-NR616 A/V Home Theater Receiver and an extended warranty. This warranty claim needs to submitted directly with the warranty company, not to fumfie.com.We would be able to take the product back, inspect it for defect and get the product repaired or replaced under the manufacturers warranty terms, however the product would need to first be returned to us. Either way, no matter the customer go through fumfie.com or [redacted], as stated above, the customer is unwilling to return anything for inspection and repair/replacement. Please return the product first and we can proceed with the warranty repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fumfie is obfuscating and disingenuous with their response. There are a few CRITICAL items that they have not mentioned:1. Fumfie has declined to send me a box for me to ship the item back ...HOWEVER-- 2. The receiver is still under [redacted] Warranty. [redacted] has indicated they will ship me a box to return the item to them for repair. Everything for free. So why bwould I ship this at my own expense to Fumfie where they will ship it to [redacted]? Why did I pay for a Warranty?3. I was sold a FUMFIE warranty (under pressure by a Fumfie salesman) who indicated that the receiver will be replaced with a NEW one if anything goes wrong with it. BUT--4. NOW, Fumfie wants me to find a box, pay postage, and send the receiver to them so *THEY* will send to [redacted] for repairs. This makes absoluteley no sense. Why have I paid the Warranty from Fumfie for when I can do the same thing directly with [redacted] for free? Again, I can do the same thing with [redacted] and FREE. Fumfie is clearly unethical by charging me for a Warranty that is no different than an existing [redacted] Warranty.I will not accept anything less than a BRAND NEW replacement of my receiver (I will pay for an upgraded device BTW) by Fumfie. Once the I have the receiver I will send the broken one back and they can do whatever they like with it.NOTE: This is not an isolated issue with Fumfie, a cursory search will reveal they have a very poor record and repeated unethical behavior.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

$399.95 was paid for the [redacted] TX-NR616 A/V Home Theater Receiver which the customer has owned and used this product for the past 2 and a half years.If the customer wants to submit his [redacted] TX-NR616 in and claim warranty coverage then he can do so, but he will need to return the claimed defective unit back to us for inspection. If the product can not be repaired then it would be replaced, by the warranty company with a factory refurbished unit. We will not send this customer a box or pay for return shipping of the claimed defective receiver. We will not replace the claimed defective receiver with a new one.Now, 2 and a half years after the original purpose, the customer is asking about buying a new receiver. The customer can purchase the [redacted] v577 for $400, the v677 for $500 or the v777 for $620. ?We will not sell the customer a new receiver for the price difference between a new receiver and the original price he paid for a now, 2 and a half years old receiver. We will only accept a wire transfer or a certified/bank check for a new receiver if he wants to pay for one. This is all that can be done. There are no other options. The customer is requesting too much and their requests can not be met. If these options are not acceptable than we are sorry. Please consider this case closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, Fumfie must answer why I have paid for a warranty that is less than [redacted]'s free warranty? I have asked this multiple times and they have skirted the answer. They are clearly unethical.Again, to summarize:The unit sold was defective from the beginning which is why [redacted] has extended the warranty until Dec [redacted], 2015 AND has arranged shipping for repairs all at their own cost. Again, why have I paid $75 for warranty to Fumfie when they will be doing the same thing (sending my package to [redacted] after I send it to them at my own cost and packaging)? They are clearly not honoring their warranty and is an unethical business.I have proposed several amenable solutions:1. Send me a brand new unit and I will return the broken one in the same box with prepaid shipping on it.2. I will consider buying an upgraded unti at the price difference. Send me the unit and I will return the old one with prepaid shipping on the box3. Refund my $75 warranty.Thanks!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a refrigerator on 9/*/14 and was told the expected delivery date would be on 9/**/14. It is 10/**/14, and I still have not received my refrigerator. I've been getting every excuse in the book, including the refrigerator was damaged on the way to their store. It's been almost 2 months, I don't buy any of their excuses anymore. I just want my refrigerator that I paid for. Order [redacted]Desired Settlement: I want my order delivered.

Business

Response:

Hello [redacted],

It was a pleasure speaking to you a few minutes ago and I am happy to know that this matter has been resolved. As per our conversation, the unit has arrived from our secondary source and will be shipped to you tomorrow. Please contact us once you receive delivery so we can set you up with the compensation discussed. We truly appreciate your patience and will go above and beyond to make our customers happy. We consider this matter closed.

Best Regards,

Fumfie Home Appliances

Review: We ordered an LG washer online. During the sales process, the site informed us we would get an email order acknowledgement. When we did not receive the order acknowledgment, I called to check on the order and get a delivery date. They said it would take 10-14 days to process the order, then a delivery date could be provided. I canceled the order on the spot. They first wanted to charge us 3% (for an an order that had not been processed, nor confirmed) before greeting to give us a full refund. I was told the refund would occur in 7 days. That promise was made August [redacted]. It is now August [redacted]...Desired Settlement: Full refund, as promised. We have already disputed the charge with Amex.

Business

Response:

Hello [redacted],

When speaking with one of our representatives, you mentioned you needed the unit delivered by the following day or two. Shipping from New York, that time frame was unfortunately unrealistic. If an order is processed and a customer needs to cancel the order before the promised ship date, there is a 3% cancellation fee. This cancellation fee is noted in our terms and conditions. In this case, we were waiving the 3% cancellation fee for you as our goal is to make sure all of our customers are completely satisfied. When beginning the refund process, we were notified that a dispute was left. When a dispute is left, the funds are taken from our account and we are unable to complete the refund process. We would love the opportunity to do business with you in the future and hope you have a wonderful day. We consider this matter resolved.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The matter is resolved since they finally provided a full refund AFTER promising such a refund but only AFTER filing with the Revdex.com. Their response is a lie. I did not call and ask that the item be delivered in two days. I called as I had not received a confirmation email about my order, as was also part of their terms and conditions. I asked "when" they would deliver, and they told me it would take 14 days in order to "process" the order. I told them to cancel the order then and there, as I knew I could get one delivered sooner.

Their sales practices are a joke.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,