Fumfie

Review: On 9/**/2013 I purchased a refrigerator from Fumfie. The purchase price of $2673.99 included the refrigerator ($2,299), delivery ($149.99) and a 5 year extended warranty ($225). The refrigerator arrived fine but I didn't receive any warranty information. I have contacted Fumfie via phone and email numerous times, and have been promised "it's in the mail" every time. Almost 1 year later I still have nothing. I no longer believe what Fumfie has been telling me.Desired Settlement: I would like a refund of $225 cash. I would also be OK with receiving the 5 year warranty but I would want paperwork confirming it, and I do not want the company providing warranty service to have anything to do with Fumfie, whom I don't trust and will not do business with again.

Business

Response:

Hello [redacted],

We are pleased to have come to a resolution in this matter. There have been Warranty Registration Cards lost in the mail, which delays our customers from receiving their warranty information. We did make a special exception for [redacted] and registered the unit for him while also providing [redacted] with the Activation Code. We are working on registering the warranty for all of our customers to make the shopping experience at Fumfie as easy and pleasant as possibe. If any customer reading this has not yet received their warranty information, please call us at ###-###-####. We are here to help and look forward to your call. We consider this matter closed.

Best Regards,

Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a washer/dryer combo unit from this company in 09/**. I first had an issue when I purchased the unit, and was told I would receive it in ten business days. After a few weeks and numerous phone calls later I was given the excuse that it is a [redacted] holiday so the normal term for business days did not apply. I was then told they did not have any of the units I had already paid for in stock and were looking for one. The unit worked fine after I finally received it up until a week and a half ago. I had purchased an extended 5 year warranty on the unit and when I spoke with someone at customer service I was advised they would get back to me in 24-48 hrs. They also requested that I email them the serial number and description of the problem, which I did. As of yet I have received no phone call or return email, and it has been a week. I called there appliance service line, and it states there is no one to take my call try again later. I've attempted to call for the past two hours and have received the same message.Desired Settlement: I would like the washer/dryer replace or repaired since I purchased a 5 year warranty on it.

Business

Response:

Hello,We have since beein in contact with the customer and this matter has been resolved.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have yet to receive a return phone call or email from anyone from fumfie. I attempted 3 times yesterday to call but remained on hold for over 15 minutes before hanging up. I contacted [redacted] warranty company who advised me they do provide warranty coverage on products sold by fumfie but was advised my washer / dryer was never even registered by fumfie. I filled out a claims facilitation form at their request and am waiting to hear back from the warranty company. Again I still have not spoken to anyone or had any arrangements made to have the extended warranty work scheduled. Any statement to the contrary by the company is a complete fabrication. I will gladly provide the Revdex.com acess to my phone and email accounts to prove this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,The customer has since been contacted with the warranty information. We now consider this matter closed. Best Regards,Fumfie Home Appliances

Review: I purchased a new electric range from this company.

(Delivery itself was a problem. They arrived earlier than the first agreed-upon delivery window, then left. The second time, they no-showed entirely. There was no communication either time. The third time they were supposed to arrive by 4 pm, but did not arrive until 11:15 pm.)

On delivery, I saw that the box was damaged. The deliverymen assured me the damage was only "cosmetic" damage to the box, that the appliance inside was fine.

The almost midnight delivery, combined with the damaged box, prompted me to take photos of the entire process.

It's clear that the appliance was dropped. The front of the oven is buckled in.

The company refuses to refund my money, to replace or repair the range.

The "Customer service" rep is downright abusive.

I have even sent my photos of the damaged box to him.Desired Settlement: I want my money refunded. I saved a LONG TIME to buy this stove.

I paid for a NEW electric range. I got a damaged one.

Business

Response:

Hello,It was a pleasure speaking with you earlier today. Being that the damage has been reported 4 months after delivery was signed for and accepted, it will be difficult to get approval for a door replacement but we will definitely do our best to make this happen for you. Our goal is to make sure all of our customers are completely satisfied. Even if a customer has an issue weeks or months after the fact, we will never turn away a customer and always try to resolve the matter as best we can. We consider this matter closed. Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]My complaint has NOT yet been resolved. I paid this company for a new stove. They gave me a damaged stove, not a new stove.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The range unit was delivered in a damaged box. The deliverymen assured me the damage was to the box only, and that the range inside was fine and had NOT been dropped. It was 11:15 at night by the time the deliverymen finally got to my house (third try and third day I had to take off work.) I took photos of the damaged box. Due to construction delays beyond my control, the still-crated range was put into storage.When it was opened, it was discovered that the deliverymen had lied. The range was NOT fine. It had been dropped. The front of the "new" range is buckled in. I sent all my photos to Fumfie. Fumfie was well aware of all the delivery issues with this unit. They have photos of the marked damage to the unopened box. I purchased a new unit. I received a damaged one. The complaint has NOT been resolved. The matter is NOT closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,The customer signed for the package without any notification of a damage or dent. By the customer signing for the unit, the customer agrees that the units are in brand new condition. Although the customer first notified our company 4 months later, we have still done everything in our power to make the customer happy although we are not liable. We have since sent the customer a replacement door after receiveing approval from the manufacturer. We now consider this matter resolved.Best Regards,Fumfie Home Appliances

Review: I purchased an LG WM3997HWA washer/dryer combo appliance on * Sep 2014. The Fumfie.com order number is # [redacted]. I paid $1808.49 using my Air Force Federal Credit Union Visa debit card. I emailed the customer service rep, [redacted], the next day * Sep 2014 and told him that I'd like a refund immediately. Then, I spoke with the [redacted], [redacted], on * Sep. His phone number is ###-###-####. He told me that the funds would be refunded in 10 days - by ** Sep 2014. The ten-day period has passed, and I still have not received a refund.Desired Settlement: I would like Fumfie.com to refund my original purchase price of $1808.49 immediately.

Business

Response:

Hello,

[redacted] placed his order on 9/*/14 and chose to cancel his order on 9/*/14. Normally once an order is processed and a customer decides to cancel, if Fumfie is not late on shipment, a 3% merchant service fee is charged. We waived the 3% fee for [redacted] The order has been refunded and the details of the refund have been automatically emailed to [redacted] We also would love to compensate [redacted] for the way this has transpired, as we look forward to doing business with [redacted] in the near future. We consider this matter resolved.

Best Regards,

Fumfie Home Appliances

Review: We contacted Fumfie to let them know about a camera that needed to be repaired. I was told to send it back and it would be looked at to determine if it could be repaired or replaced. I asked if we would get the same camera back (meaning the same style and color) and we were told yes. No one has ever contacted us to inform us of the status of this camera from the start. From the beginning it took over a month to get through to someone who knew who I needed to talk to and where to send the camera to for repairs. I finally contacted the Repair Center on Monday, December [redacted], 2013 and was told it was sent out that day and would have it the next day. We received the camera late on Christmas Eve and after we opened it were disappointed to find out that it was not the same color, it was black. Inside was a note from Canon that we should be happy with our order to call if not. Since it was late at night and the next day was Christmas. We contacted Canon today Thursday, December [redacted], 2013, however noone knew about any camera. I then attempted to contact Fumfie and spent well over an 1 hour and a 1/2 on hold I finally talked to someone who had no idea how to help us at first. He finally gave me the repair number and phone number for Canon. I then spoke with someone at Canon who was most helpful and researched this and found out that the reason we got the black one was because the green one is no longer available.We are very pissed off that we were never notified that this was going to happen. I was told by Canon that they had no knowledge of us in the system, because the warranty went through your company not our name. He then stated that maybe Fumfie could allow us to exchange the black one for a green one as they have them in stock. I tried to attempt to contact them yet again but could not get through and then sent and email. The fact that we were never made award of this information, because for some reason they didnt put our name on it. If I knew I was not going to get the same camera back I would have not sent it back and went and bought the camera some where else.Desired Settlement: I would like them to send me the same camera but in Green as this was the camera we purchased. If not then they need to send us a check for the amount we paid for this camera.

Business

Response:

we spoke with the customer over the phone regarding their issue. Canon themselves had replaced the green camera with a black one most likely because they no longer had that color, the customer has contacted canon direct to address their concerns.

Consumer

Response:

Revdex.comany:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

eAs

stated in my email to them, I spoke with Canon and they advised me to

contact Fumfie to ask them to accept the black camera back in exchange

for the Green as Fumfie had this camera in stock. I purchased a Green

Camera and would like the same camera back. I have numerous friends to

have the same black camera and it would be very hard to distinguish

between them. Although Canon cannot direct do anything they believe that

Fumfie could help me as they never advised me the consumer that the

green one was unavailable at that time. Direct contact from Canon to

Fumfie via email to [redacted]was done without them ever knowing that it was

our camera. Therefore Fumfie should exchange the camera with the correct

one or I would appreciate my money back. If they had put in the

warranty claim under our name then Canon would have directly contacted

us to advise and at that time we could have figured out something. Also I

had been trying since October to get the camera back to Fumfie to no

avail. If it had gone back then maybe my camera color would have been

available. I did email them onn 12/[redacted]and they responded within 24 hours

asking us to call and if we had a hard time getting through then to

email them back. I have tried numerous times since the email on Dc ** and have been unsuccesful in getting through. I do have a job to go to that would not permit to call all day long therefore I would like some resolution ASAP! My next call will be to the Attorney General's office as well as my own attorney if this does not get resolved.

Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Melanie Lawton

Business

Response:

canon replaced a completely used camera for you free of charge. If we had a green color or any color of the sx260 we would have no problem exchanging it for you for the new replaced one canon sent you. But we dont have any sx260's any more, its completely discontinued. The manufacturer of the product doesn't even have the green color you want. The website inventory has been updated and now displays as discontinued. What you are asking for is impossible for us to fulfill, and what you are asking for is completely impossible for canon to fulfill. We are not playing a game with you, we are being upfront and honest with you. What more would you like for us to do?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

At this point I understand that I have to make due with what I have. However, I feel that I should not have to pay for a warranty that really is useless because I do not get the same camera back and if the camera should break within the next two years I will definitely not get my camera back. Also I feel that it was false advertising that it was still listed on the website until I brought it up and then low and behold it was taken off the site. Again my issue is not just the fact that I got the wrong camera but that this was an ongoing issue that I started calling in October and NO ONE seemed to know what to do or where to send it. If it had been resolved then, I may have gotten the green camera. Also, my wrist string that went with the green camera that I sent back has yet to come back to me. This was from an old camera and I really liked it not the one that came with the camera. I need it back. I feel that I should be compensated for the warranty and then maybe some type of accessory should be given since this problem arised because of miscommunication from the Company and no one wanted to rectify this. I am aggravated that every time we try and call, we are on hold forever and when we are finally through they say oh hold on we have to transfer you and then we get disconnected.

Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am owed $2269.08 for the unopened, brand new CYE23TSDSS Refrigerator that was returned to Fumfie. I did not receive the item that I ordered and paid for, the GE CAFE CFE29TSDSS, but received the CYE23TSDSS, a different model that was smaller. They initially agreed to send the closest replacement as this refrigerator had been discontinued, but this never happened. They picked up the CYE23TSDSS, but never sent a replacement, and never issued a refund.

Here is the history:

On 5/**/14 I ordered the GE CAFE CFE29TSDSS online and paid $2269.08 charged to my credit card.

On 8/**/14 I received the wrong item, I received GE CAFE CYE23TSDSS.

I called both the shipping company [redacted] and Fumfie to alert them of the mistake immediately following the delivery on 8/**/14.

On 9/*/14 Steve called me to discuss the delivery. There was confusion as to why I had received the wrong refrigerator. I was told that the item I ordered CFE29TSDSS had been discontinued and that I would need to pay an additional amount if I wanted GE's replacement CFE28TSDSS. I refused to pay any additional money as it had not been my mistake, and Steve decided to do the right thing and send the CYE28TSDSS. At the time of delivery the CYE23TSDSS would be picked up.

On 9/*/14 I was e-mailed an invoice in the amount of $0 for the replacement item GE CAFE CFE28TSDSS.

On 9/**/14 I e-mailed Steve to find out when we would receive the refrigerator. I did not get a response so I called. I was told that it was on a truck but would not be arriving at their warehouse until mid - October, at which time I would get a call about scheduling a delivery and pick-up.

On 10/**/14 I called Fumfie and spoke with both Sean and Elliot, and no one could give me an answer on when the refrigerator would arrive. I was told my account was under investigation.

On 10/**/14 I finally spoke with Steven who told me that they could not deliver the refrigerator to me after all, because the replacement refrigerator cost more money than the original order I placed. I reminded him that it was not my mistake, and that I thought that we had resolved this over 1 month ago, as I had been informed that I would in fact be receiving the CYE28TSDSS. Suddenly the decision had changed, after I had been waiting and living without the refrigerator for yet another month. I had been told one month ago that the refrigerator was on a truck headed my way. At this time Steve told me that I should just get the refrigerator from a local supplier (which I did, so I paid for another refrigerator out of my pocket). They agreed to send the [redacted] company back to pick up the CYE23TSDSS. I was also promised a full refund of $2269.08 as soon as the refrigerator was in the warehouse.

The Unopened, brand new CYE23TSDSS Refrigerator was picked up by [redacted] 10/**/14.

On 11/**/14 Elliot confirmed via e-mail that the refrigerator was on the way back to them and that he had issued the refund request.

On 11/**/14 Elliot e-mailed "The check reference ID # should be [redacted] . It usually is delivered about 1 week or so after sent. " we also confirmed that Fumfie had my correct mailing address.

By 11/**/14 I still had not received the check. I e-mailed Elliot and his response to my not having received the refund, "Should have been mailed over a week ago. If you don't receive it by this weekend, please let me know, and ill reissue a new one with expedited status."

On 11/**/14 there was still no sign of a check, and Elliot said he would have a new check issued with expedited status.

NO CHECK WAS EVER SENT.

Steven had given me his personal cell phone number which I tried numerous times with no answer. Last time someone picked up and said there was no Steven there.Desired Settlement: I would like my money back in full: $2269.08. It has been over 1 year, and I will be suing for double the amount for my trouble and lawyers fees if the money is not refunded by the end of 2015.

Business

Response:

Dear Valued Customer,Fumfie.com is

a consumer electronics online web store which only sells consumer electronics.

Fumfie.com conducts all business activities out of our office located at [redacted]. Fumfie.com

does not sell any major home appliances. In June 2014, Fumfie.com

was approached by [redacted]., a major home appliance retailer, whose interests were

to open up a separate appliance website under the brand of Fumfie.com. An

agreement was made and a new subdomain was created on a separate server

operating as a standalone unit, separate from the Fumfie.com website [redacted] was the

name of this website and [redacted]. is the entity who coordinates all business activities related to the

[redacted] web site and is located at [redacted] ###-###-####.Unfortunately, it was

brought to our attention that [redacted]. was not meeting customer

expectations. We also received a number of calls regarding the

[redacted] web site. However we (fumfie.com) are unable to assist

these customers because appliances.fumfie.com is a different website and

Fumfie.com does not have access to the [redacted]’s system. Just

because we cannot access their system does not mean there was nothing we can

do. We discontinued access to the subdomain and server, which allowed [redacted]c. to charge orders coming in from the [redacted] web site. [redacted]. charged all orders through their own credit card processing terminal and

Fumfie.com does not have access to [redacted].’s credit card processing

terminal. Because of this Fumfie.com is not able to refund [redacted]

their orders. As a consumer myself, what I would do is contact your credit card

company and initiate a chargeback of the funds you used to pay for the

appliances you ordered. Fumfie.com has severed all

ties with [redacted]. and the [redacted] web site is no longer active.

To show our appreciation for your patience and as a gesture of good will for

the inconvenience experienced we are willing to issue a $100 store credit

towards the purchase of product accessories from the Fumfie.com consumer

electronics website. For the interim, for answers to all inquiries related to a

major home appliance orders please forward your correspondence to [redacted].

whose information was listed above.Best Regards,Fumfie

Review: I ordered an oven for $2,584.00 (Order # [redacted]) on 11/**/2013 with my [redacted] CC. The dual fuel range was delivered but our house did not have the inputs for a dual fuel. I needed to exchange the oven for a standard gas range. In order to do so, I was told that I had to order another one and once [redacted] (shipping) delivered the new one, they would take the unopened original order. So I ordered another oven on 5/*/2014 for $2489.05 with my [redacted]. The new oven was delivered and the old one was returned. In August, I have a confirmation in email that the original oven was returned and that I should an expect a refund check in approximately 7 days. That was in August 2014. I've been in contact via phone, email for almost an entire year and this issue has still not been resolved or payment received.

5Desired Settlement: I want the refund of the $2,584.00 for the oven range that was returned.

Business

Response:

Dear Valued Customer,Fumfie.com is a consumer electronics online web store whichonly sells consumer electronics. Fumfie.com conducts all business activitiesout of our office located at [redacted].Fumfie.com does not sell any major home appliances. In June 2014, Fumfie.com was approached by [redacted]., amajor home appliance retailer, whose interests were to open up a separateappliance website under the brand of Fumfie.com. An agreement was made and anew subdomain was created on a separate server operating as a standalone unit,separate from the Fumfie.com website [redacted] was the nameof this website and [redacted]. is the entity who coordinates all businessactivities related to the [redacted] web site and is located at [redacted]

[redacted]Unfortunately, it was brought to our attention that [redacted]

[redacted] has not been meeting customer expectations. We have also been receiving ahigher number of calls to our office relating to the [redacted] website. However we are unable to assist these customers because[redacted] is a different website andFumfie.com does not have access to [redacted]’ssystem. Just because we cannot access their system, we did have ability toaccess and control the subdomain. We have since removed permissions allowing[redacted]. to charge orders coming in from the [redacted] web site.[redacted]. was charging all orders through their own credit card processingterminal, but is no longer putting through any charges. Fumfie.com does nothave access to [redacted].’s credit card processing terminal and because of thisFumfie.com is not able to refund [redacted] their orders. Fumfie.com has severed all ties with [redacted]. The[redacted] web site is no longer active. To show our appreciation foryour patience and as a gesture of good will for the inconvenience experiencedwe are willing to issue a $100 store credit towards the purchase of productaccessories from the Fumfie.com consumer electronics website. For the interim,for answers to all inquiries related to a major home appliance orders pleaseforward your correspondence to [redacted]. whose information was listed above.Any questions please feel free to contact me with any questions you might have.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are trying to offer a $100 credit for $2500 that they have stolen from me. The appliance was returned and I want my money back. The response is unacceptable. As of last week they continued tlnsay they were sending a check but nothing has happened. This is a crime.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please call [redacted] appliances[redacted]

[redacted]they are the ones who billed you and owe the credit.Thank you?

Review: Purchased a refrigerator from "Fumfie Appliance" only to find out some weeks later that they no longer have the item we purchased. We eventually agreed to purchase a similar item that has been discontinued by the manufacturer that Fumfie supposedly has "in stock". Now, they are not returning my calls or voice mails about shipping the discontinued item. They were very quick in charging my credit card approximately $3,000 for the initial purchase, of course.Desired Settlement: Since Fumfie Appliance appears to be unable to comply with their own purchase contracts I demand a full refund. I will not accept a refund that is minus ANY sort of "re-stocking" or other miscellaneous fees. The refund MUST BE IN FULL or legal proceedings will be initiated.

Business

Response:

Hello,

We have spoken with the customer earlier today and in addition to upgrading the customer to a better model for no extra charge, we have also provided the customer with additional compensation. The order will be shipping out tonight and the customer is now happy and satisfied with our service. Here at Fumfie, we make it our bsuiness to make sure that all of our customers are completely satisfied. If we feel that is not the case, we will always go above and beyond to make that happen. We now consider this matter resolved.

Best Regards,

Fumfie Home Appliances

###-###-####

Review: Hello, I ordered washer machine by 5/**/2014 and today is 7/**/2014 and I still waiting delivery.

I call them many times and costumer service promise me delivery every time which never happened.

Business

Response:

Hello,

Unfortunately the unit that was reserved for the customer was received damaged. We immediately ordered a replacement model for the customer and were awaiting it to land. The customer needed the unit as soon as possible, which we understand 100%. After processing the cancellation, our billing department processed the refund but received a notice back from the credit card company that a dispute has been filed and we can no longer proceed with the refund. According to the bank, the funds were already debited from ur account. Once a dispute is filed, we are unable to proceed with processing a normal refund for the customer. We do hope the customer gives us the opportunity to compensate them so they can be a returning customer of Fumfie in the future. We apologize for this inconvenience and look forward to perfecting the imperfect to make the shopping experience at Fumfie as easy as possible.

Best Regards,

Fumfie

Review: Hello,

I recently purchased a Sony A7s ($2,149) camera from Fumfie. I have a very large problem that has arisen with my purchase because my package never arrived. I was home when I received the message that the package had been delivered, and once I saw the email about 20 minutes after the notification was sent I went out and searched everywhere for it with no success. No one ever knocked on my door or anything. I was right by my window waiting for the driver and he never showed. I fear they delivered it to the wrong house. The problem I am having is that on [redacted]'s my choice there was a signature release done on my account which I did not authorize and still have note figured out what happened. I have tried to go through [redacted] to get this worked out and am having a very very hard time to get them even to consider my situation. But I have been pleading with Fumfie as a young freelance videographer - I cant afford this kind of loss. My business will go under and I will lose all of my upcoming jobs and who knows what else. They did not put insurance on the camera which is confusing and claim a signature release clears them of liabilty. This was not my fault, and a mistake of [redacted] and Fumfie. I have been contacting them about this and will continue to. But the fact is signature release or not, that does not stop the delivery driver from delivering it to the wrong house, where someone could have still easily fake signed for it or any other number of scenarios. My point is that liability shouldn't solely be on me, when I am putting my trust in Fumfie and in [redacted]. And as a long time customer of both companies, one of them needs to help me out. I feel pretty helpless when I can't get the customer service I deserve after spending thousands of dollars on Fumfie's site and with [redacted]. I just want to have my camera that I payed $2,159 for after I sold my old camera to fund this one. Again this was not my fault, and I don't think I should have to suffer such a loss.Desired Settlement: I really just want to be reimbursed and get my money back.

Business

Response:

As evidenced by tracking the [redacted] tracking number on the order [redacted], Signed By: [redacted] authorized release of this shipment. By doing so [redacted] waived all rights to claims on non receipt or misdelivery. If the customer does not want all responsibility of misdelivery or non receipt to fall on his shoulders then he should not have used mychoice [redacted] service to authorize the release of the parcel that was shipped with next day delivery and signature required on it. Unfortunately, because of the customers choice to waive his signature requirement, he waived his right to a claim and waived his right to a refund for any problem that might arise from delivery problems.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Legally the FINE PRINT may have made me accountable according to them, which I feel is ethically WRONG. Again, I did not initiate the signature release online and have not been able to figure out how it happened(possibly a hack or fraud I feel). And if it is so easy to release the signature online, the liability shouldn't be so easily released onto me. Accidents happen so easily, and again I DID NOT RELEASE THAT SIGNATURE, but I was aware of the signature release service, but had NO idea it was possible for it to release liability on a person - how absurd! Again, maybe they think they have me on legalities, but this is ethically wrong to do to me as the customer. They wont even attempt to work with me. I did not even get to pick my delivery service. How can I be sold a product, and then through a VERY unfortunate situation which was no fault of my own, lose $2,149 and be told its neither company's problem?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Once delivered to the address, the product is considered delivered with signature because the customers authorized release acts as a signature. An insurance claim with the shipper can no longer be started because the customer because as stated in your contract with [redacted] for my choice "You further agree to indemnify [redacted], its parent corporation and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from any claims, demands, expenses, liabilities, causes of action, and suits of any kind made or asserted by the shipper arising from or relating to your use of the Service. [redacted] shall not be liable to you for any loss, claim, liability, or damage of any kind, including but not limited to direct, indirect, consequential, special or exemplary damages, whether based on contract or otherwise ("Loss") arising out of, or resulting from, [redacted]'s provision of, or failure to provide, the Service, including failure to follow consignee instructions, delivery contrary to consignee's instructions, misdelivery, or delayed delivery. [redacted]'s liability for loss or damage to a package, or delayed delivery shall be limited pursuant to the [redacted] Tariff/Terms and Conditions of Service. The [redacted] Service Guarantee does not apply to packages subject to [redacted] My Choice services, including without limitation a change in service level. All claims for loss or damage or delay shall be filed in accordance with the [redacted] Tariff/Terms and Conditions of Service. In no event shall [redacted] be liable for any Loss, including but not limited to loss, theft, alteration of, unauthorized access to, or acquisition of, your personal information, or other security breach, compromise, or incident involving your personal information, whether by third parties or otherwise, arising out of or resulting from misuse or impairment of the security of the personal information (including but not limited to security access codes or vacation information) that you provide to [redacted] to allow it to render the Services to you. Indemnity. You agree to indemnify, defend, and hold harmless [redacted], its parent corporation, and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from all claims, demands, expenses, liabilities, causes of action, enforcement procedures, and suits of any kind or nature arising from or relating to your use of the Service, your noncompliance with governmental laws or regulations or [redacted]'s requirements applicable to the Service, or your failure to comply with these Terms. "

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Like I said, I already understand the legalities of this. My point is that, this signature release was not my fault, and I am upset about the fact that after all the money I have spent, neither Fumfie or [redacted] care about anything but the legalities of the situation. This is a unique scenario where I was not responsible for making the signature release but because it is my account I am being held liable. Again, I understand the legalities, but was hoping for compassion from either company, to see my situation, understand it is very unfortunate and be able to help prevent a small business owner from suffering such a terrible loss. My losses from this extend beyond the cost of the product - I am losing clients as we speak because of this. I just don't feel it is right, whether it is in the fine print or not, to not hold your company more accountable for safe delivery of the product you are selling. Situations are going to happen, and GOOD CUSTOMER SERVICE is going outside the bounds of what you are liable for to help out your customer and ensure that if ever a unique and unfortunate situation like this arises, they can count on you to help them out.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered an LG French Door Refrigerator Model: LFX31945ST and Order #[redacted] on September [redacted] I was contacted by a customer service representative about a couple days later (no email confirmation was received of my purchase) and was told my refrigerator would arrive in 10-14 days. I was told the delivery company would call me to schedule delivery because I was concerned that I would be out of town the first weekend of October. I called on October [redacted], and the recording said they were closed for the holiday (Columbus Day?). I called again on October [redacted], and the recording said they were closed midday October [redacted] and reopening October **. Then they have been closed again since midday October ** and supposed to reopen Monday October [redacted]. My credit card was charged, my payment has been made, and I have not received the refrigerator or been contacted to schedule delivery. Why did they give me a 10-14 day delivery window knowing they would be closed for so many days in October? Had I known it would take over a month to get the refrigerator I would have purchased it elsewhere.Desired Settlement: I need to hear from someone regarding the delivery of my order. If it can't be delivered within a few days I will have no choice but to cancel my order and want a full refund immediately.

Business

Response:

Hello,

We apologize for the unexpected delay and we are taking the necessary steps to better serve our customers. Our customers satisfaction is our number one priority and we will go above and beyond to make our customers happy. After reaching out to the customer, [redacted] stated that she has disputed the charge with her Credit Card company and immediately hung up on us. We tried calling a few times more but have been unable to reach [redacted]. We would like the opportunity to compensate [redacted] and show her that we do appreciate her patience even though she has decided to purchase elsewhere. The customer never did indicate that she was interested in cancelling her order. We would love for [redacted] to contact us so we can compensate her for her patience. We consider this matter resolved.

Best Regards,

Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I ordered the refrigerator on September [redacted], logged my complaint with the Revdex.com on October [redacted]. I did not hear from Fumfie until November [redacted]. I did not immediately hang up on [redacted]. I told him I had to purchase the refrigerator elsewhere since I could not get a hold of anyone. He explained that they were closed for two weeks during October for Jewish holidays. He also said the refrigerator I ordered had been discontinued and blamed the delay on that. However, I already knew that because when I ordered from another company they informed me it had been discontinued for 6 weeks - BEFORE I HAD ORDERED FROM FUMDIE so they should have told me. I told [redacted] the company has so many of the same complaints that I was questioning whether they were a legitimate business. [redacted] understood that I had already received the new refrigerator so there was nothing he could do for me. I told him my kids were waiting to go to the movies and that I had to go so we wouldn't be late. That's when I hung up. Clearly we had already had a sufficient conversation. Had I not disputed the charge with [redacted] I doubt I would have heard from anyone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

I understand, and our goal is to get our customers their products as soon as possible. We apologize for the unexpected delays and would love the opportunity to compensate the customer for the inconvenience. We ship hundreds and sometimes thousands of orders each week and it is unfortunate that not every experience can be perfect. We do go above and beyond to make things right with any customer that is not completely satisfied with our service. We consider this matter resolved.

Best Regards,

Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and since there can be no true resolution I agree the matter has been resolved by default of [redacted] reimbursing me.

Sincerely,

I didn't order anything from that website or I've never heard of Fumfie, however, I got an email from that website with an order confirmation code and the shipping address that I hadn't lived for more than 5 years. The shipping address was to my dorm room I lived 5-6 years ago.

Review: I purchased a Nikon D750 camera.it did not function properly after just 2 weeks.it and was returned to fumfie twice for repair. the problem is not fixed and they refuse to refund my moneyDesired Settlement: Full refund for camera and lens kit

Business

Response:

Dear Valued Customer,We have carefully reviewed the history of your order. The

records that we have, indicate that this purchase was placed on our website on 03.**.2015.

The tracking information for your purchase shows that your delivery was made on

04.**.2015. Notes on the initial order #[redacted] show that our customer contacted

us on 05.**.2015 to report a defect which occurred with their camera. At this

point, the camera was in their possession for over 30 days, which is why their

return no longer qualified for a refund. Our standard return policy reads that

a refund can only be issued for any goods that were returned within a 30 day

period after delivery has occurred. Despite this, we fulfilled our obligation

and agreed to facilitate this camera for service. Your camera was returned to

our facility on 5.**.2015. It was thoroughly inspected and it was discovered

that your Nikon D750 was defective. As a result, we forwarded your unit for

service. On 6.**.2015, we have received your Nikon D750 from the service facility.

The camera was tested by a certified technician and it was concluded that it

was operating up to manufacturer specifications. The camera was not

auto-cropping images, nor was it overexposing images any longer. As a result, the

camera was sent back to our customer at no cost to them, on 06.**.2015. On 7.**.2015, which was over a month after the initial

complaint was resolved, we received another inquiry concerning this camera body.

The camera was returned back to our facility on 07.**.2015. The complaint

indicated that the camera body was auto-cropping the format from DX to FX. Our

technicians dedicated over 5 days to inspect and test this camera. They were

adamant about resolving the matter for our valued customer. Despite their

efforts, they did not find any defects with this camera. This indicated that

the camera was fully functional and operated up to manufacturer specifications.

The option to change auto cropping settings is described within the Nikon D750

manual, on page 315. Since the customer returned only the camera body in used

condition, without any vital components such as: battery, charger, lens,

interface cables, or power cords; the camera was sent back to the customer on 08.**.2015.

We informed the customer that the camera was operating as expected.We were sorry to hear that our customer was not completely

satisfied with the service they received, despite our numerous attempts to

resolve the matter at hand. On 10.**.2015, we received another complaint from

our valued customer. They informed us that their concern was never addressed.

This contradicted the information we have noted on their order history. The customer demanded a full refund for the

transaction. Unfortunately, we cannot provide a full refund for any transaction

that is almost 6 months old. Additionally, the time our customer has had their

order in possession would imply that the entire package is now in used

condition. Furthermore, it was concluded that the camera is fully functional

the last time it was sent back to us. The customer refused any resolution we were

willing to provide in hopes of bringing the matter to a close. We offered to

inspect the camera once again and facilitate it for a repair if necessary, the

customer declined. We informed the customer that we cannot provide them with a

full refund for this package and offered them a payment of the current market

value in the camera’s current condition, the customer declined. Both offers

still stand. If our valued customer wishes for us to buy back the goods, we can

offer $1393.20 for the camera body, assuming it is returned with all standard

accessories that were included when the customer received it. If they wish to

return the entire package, we are willing to provide them with up to $2000.00

for these goods. Thank youFumfie Staff

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problems began April **,2015 as is evidenced in the data contained in the over exposed photos sent to Fumfie in May. This negates the 30 day refund period which is for undamaged goods anyway. The intermittent problem still exists after they had it looked at twice by their technicians. They claim to offer a 1 year warranty yet they refuse to spend anymore money on repairing it (see attachment) and Nikon won't service it due to its 'gray market' status. What am I to do with this defective camera that can't be repaired? However,I am willing to accept a refund in the amount of $2500 to settle the matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our Dear Valued customer, We are willing to have this camera inspected again and forwarded for a repair, however we cannot provide you with a refund of $2500 for the product that has been in your possession for almost 7 months. This return would no longer fall under our standard return policies and as a result, we are able to accept this as a buy back and offer a refund/ payment of $2000 instead. We only offer such services, because we value you as a customer. As previously mentioned, the last time we had this camera serviced and inspected, it was concluded that the camera operates up to manufacturer specifications. If you wish to keep the entire bundle and simply forward it to us for a repair/ inspection, we would be more than glad to provide you with a free accessory bundle, in addition to what you have already received. On top of that, we are more than happy to provide you with a partial refund of $25. Our staff is more than willing to work with you to resolve your complaint. Our best interest is to provide complete customer satisfaction, even if it means that we have to go against our policies to resolve your complaint. Sincerely, Fumfie

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have attempted to repair it twice and the problem persists. In addition, the nikon warranty is invalid and fraudulent for the reasons previously mentioned. I will only settle for a refund in the amount of $2500

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: ordered nikon D5200 camera from Fumfie on 4/**/2015-Fumfie personnel immediately billed my credit card (through [redacted]) for 588.00 then they pocketed money-they've shown no intention to ship purchased product. Using their customer service e mail form I got no response from them. Filing a complaint claim through [redacted] and [redacted] got no response from Fumfie. After three attempts to contact this business I looked up business history and find Fumfie has numerous (100's) of consumer complaints. I finally filed chargeback through my credit card provider.

also, moments after placing order on 4/** I get an e mail from Fumfie that there's 'a problem' with my order-then they call my home to attempted to high pressure sell me more merchandise that they have no intention of sending either.Desired Settlement: that fumfie lose their New York business license. also be investigated by the federal Trade Commission. I will be contacting both agencies as well as Attorney Generals office in Washington and New York.

Business

Response:

Orders take 1-2 business days to process coupled with the 6-10 business day shipping speed that this customers order came in with the guarantee delivery date was between the [redacted] and [redacted] of April. As requested the refund has been put through.

Review: I ordered a washing machine (Item # WM3570HWA) on 11/**/14 on fumfie.com that was advertised to have free shipping (Order # [redacted]). The payment cleared my [redacted] account on 12/*/14. When the washer still hadn't arrived on 12/*, my wife contacted fumfie through their website to get the status of our order. She received the following email the next day: "Thank you for purchasing the LG washer with us. We truly do appreciate your business. Please provide me with a valid phone number you can be reached at, as I'd like to go through a few shipping details before processing the order, and the truck drivers will need a contact number to call and schedule delivery." Fumfie had attempted to send the same email to me previously, but I was unable to access it. My wife gave them her phone number, and she was contacted by [redacted]. He told her that their shipping company does not ship to our address, and he was wondering if we would like it shipped somewhere else. She told him we would like for it to be shipped to our address, since we will be using this product in our home. She reminded him that we had typed in our address to their website, and it was listed as free shipping. He said he would check around and see what the extra shipping charge would be to ship it to our home (even though the invoice says shipping is free). On December **, [redacted] called my wife again and stated that he had called a few shipping companies, and shipping charges ranged from $**0 to over $400 and again asked if there was a different zip code we wanted it shipped to. She again told him that she would like for it to be shipped to our home, as was advertised and purchased. I then called fumfie myself and asked for our washer to be delivered to our home as promised. I stated that I would have to submit a complaint with Revdex.com if they could not resolve this issue. The representative told me there was nothing they could do to help me get my washer shipped to my home as promised, unless I wanted to pay extra shipping fees.Desired Settlement: I would like our washer to be delivered to our home for the price we agreed upon, that has already been withdrawn from our account via [redacted].

Business

Response:

Hello [redacted],We sent [redacted] an email the day his order was placed in our system. We continued trying to reach the customer both by telephone and email for several days but did not receive any responses. We ended up reaching the customer on December [redacted], where we then explained the remote location fee. We do state in our shipping terms that in certain areas, a remote shipping fee may be charged. We spoke with the customer and offered to splitt the ship fee to make sure they were satisfied but customer declined. After the customer declined, they proceeded with cancelling the order.Best Regards,Fumfie Home Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company processed the charge for the washer with shipping on November **. They never should have processed the charge if they were not going to follow through on their end of the order. Now they have had our money since November **. No refund has been issued, and our washer still has not been shipped. My address is included on the invoice with free shipping indicated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fumfie has had our money since November, and they still have not shipped the washer we ordered. No refund has been issued. Our washer has not been sent. See attached invoice with our address and free shipping indicated. The payment cleared [redacted] on November **.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We apologize for the confusion. The customer has since been refunded and we consider this matter closed. Best Regards,Fumfie Home Appliances

Review: I placed an order with Fumfie.com for a washing machine on August *. I ordered with Fumfie because the principal in the company, [redacted], assured me he could deliver the washing machine by Monday, August **, the shortest delivery time of all the companies with whom I conferred. Did not receive a call on August ** that machine was not coming; I contacted the company that had BILLED ME the $1,033.27, but they refused to comment or talk to me, even though clearly they were supposed to deliver the machine. Fumfie is a storefront that makes arrangements with independent sellers. I called Fumfie.com to find out what was up and was told they could redeliver on WEDNESDAY. Not happy, but fine. Machine does not come Wednesday and I once again do not get a call. I call Fumfie.com to cancel my order and [redacted] gives elaborate reasons for why the delivery company couldn't deliver, promises a machine on the following MONDAY, with free installation for my troubles. Machine does not come Monday. I get a call saying Wednesday. Wednesday comes and goes. No machine. I have to call Fumfie.com to find out what's happening. [redacted] gives a thousand excuses, swears it will be there Monday. It does not come Monday. Once again a long call with [redacted], offers $100 Visa gift card, promises Wednesday. Wednesday machine is delivered IN THE WRONG COLOR. I refuse delivery. But wait, there's more! I call [redacted], defeated, and say, should we just call it quits? Can you really get me this washing machine? He starts to tell me the color I want costs more money -- then stops and says, "Oh, we'll cover that." Promises delivery the following Monday. Does. Not. Arrive. I call Home Depot, find out I can have a washing machine delivered by the following Wednesday. [redacted] says he can do that, keeping the offer of free installation and $100 Visa gift card. At this point I just think, surely they know what they're saying. No. [redacted] calls me late mid-day on Wednesday to tell me he has no machine. This is AUGUST **. And I have STILL NOT BEEN REFUNDED ON MY CREDIT CARD FOR THIS CHARGE DESPITE SEVERAL FOLLOW-UP CALLS ON MY PART AND PROMISES FROM [redacted]. Do not do business with Fumfie.com. They are a sham and do not control the flow of their inventory. They buy their appliances from independent sellers and then when a situation such as mine happens, they therefore do not have the cash to issue a refund. I am furious. I have carried this charge for TWO MONTHS on my credit card. Completely unacceptable.Desired Settlement: Refund ASAP.

Business

Response:

Hello,

When this order was placed, the unit ordered was model WM3250HWA. The customer was sent an invoice as well as the shipping email showing the WM3250HWA. Once delivered, the customer did contact us informing us that they had ordered the Graphite Steel unit as opposed to the White unit. Since then, the customer has been refunded in full, and we did absorb the return shipping fee for the customer. We have also offered the customer future compensation to make up for this mixup and inconvenience. Our goal at Fumfie is to make sure our customers are completely satisfied. If we feel a customer is not completely satisfied, we will go above and beyond to make that happen. We consider this matter resolved.

Best Regards,

Fumfie Home Appliances

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: SUMMARY:

Placed order for TV and shipping insurance in the amount of $2,794.00. Fumfie charged credit card on Monday 5/**/2014. On June *, (one week later) Fumfie call us and stated that they could not ship to Amarillo, TX and would have to cancel the order and credit my credit card. They stated that my credit card would be credited by COB June *. It is now Tuesday, June **, and my credit card still has not been credited in the amount of $2,794.00 Between June * and June **, I have contacted Fumfie 3 additional times and each time they promised that my account would be credited by COB that day. It appears that Fumfie is being allowed to commit miss-representation, fraud, or theft under false pretenses on consumers by taking orders that they likely knew from day one that they were going to cancel due to address being out of shipping area, and charging credit cards with deliberate intent to have beneficial use of funds for an extended period of time through a series of delay tactics. I still have not received a credit on my credit card for the order that Fumfie canceled.

EVENT CHRONOLOGY:

On Sunday, 5/**/2014 I placed an online order with Fumfie for a TV (Order #[redacted] in the amout of $2,595.00

On Monday, 5/**/2014 I received an email from Fumfie representative [redacted], Ext [redacted] stating to contact [redacted] for further processing of my order.

On Monday 5/**/2014 I contacted [redacted], Ext [redacted] and he indicated that they needed to charge me shipping insurance to my order in the amount of $199.00. He also attempted to sell me an extended Warranty for the TV. I accepted the charge for the shipping insurance, but declined all attempts to sell me an extended warranty for the TV.

On Tuesday, 5/[redacted] 2014 I contacted [redacted], Ext [redacted] and asked if my order shipped and if I was going to get a tracking number from the shipping company. He assured me the order had shipped and stated that because it was going by a freight company that I would only get a call the day before delivery from the freight company and that I should expect my order in 7 to 10 days.

On Tuesday 6/*, 2014 (one week later) [redacted] from Fumfie call our house and stated that they were going to have to cancel the order as their carrier could not ship to Amarillo, TX. When my wife asked [redacted] why it took him a week to notify us that Fumfie could not ship to Amarillo and [redacted] alleged that I had given a different address as the shipping address. No such questions about shipping were asked and a invoice confirmation clearly shows identical billing and shipping addresses. My wife called me to tell me the news. I contacted [redacted] with Fumfie on the same day and stated that they need to credit my credit card immediately so that I could re-procure the TV from some other business. He assured me he would take care of it that day.

On Thursday, 6/*/2014, I contacted Fumfie again. [redacted] was busy, so I talked to another sales representative about the lack of action in crediting my credit card. He also assured me that it would be taken care COB that day.

On Friday, 6/*/2014, I contacted [redacted] with Fumfie again and he stated that he would immediately take care of it and get my credit card credited for the canceled order.

On Monday, 6/**/2014, I contacted [redacted] with Fumfie again as there was no pending transaction of a $2,794.00 credit to my credit card. He immediately transferred me to [redacted] @ [redacted]? with Fumfie Customer Service and he stated that they had to manually enter the credit in the system and that he would have to get management approval to credit my account. He assured me it would be taken care of immediately.

On Tuesday, 6/**/2014, I have checked my credit card account to see if there were any pending credit transactions in the amount of $2,794.00 from Fumfie. There has been no pending credits posted to account. Fumfie continues to provide lip service with no follow through to credit my credit card account for a TV order they canceled.Desired Settlement: Immediate refund to my credit card in the amount of $2,794.00 as Fumfie canceled order. Fumfie has been in business since 2009 and is not new to supply chain management in shipping products all over the U.S or at least knowing what areas/towns their shippers deliver too. There is an industry expectation that Fumfie had superior knowledge of their ability (or inability) to ship to Amarillo, TX prior to charging credit card. It is also desired that Fumfie be investigated for deliberate miss-representation, fraud, or theft under false pretenses as there appears to be a history and repeating pattern of this practice.

Consumer

Response:

I have not reviewed the response made by the business in reference to complaint ID [redacted] as they took care of issue before receiving a response. The matter has been resolved. Fumfie has finally credited my account 2-1/2 weeks later after charging my credit card and then canceling order as they could not ship to Amarillo, TX. Fumfie was slow in processing the credit back to my card.

Sincerely,

Review: We have ordered a refrigerator the model [redacted]from the FumFie Home Appliances on December **. 2013. It was advertised on the website and the company representative accepted the order by phone. They also charged my credit card for the amount of $1959 on 12/**/2013. It has been more than a month and I still dont have the order. They claim that the do not have the fridge, yet they advertise it online and say it is available for other customers. Since then, we have incurred many expenses during this month of holidays without having the refrigerator. If we had known that there would be such delay, we could take some measures or order it from somebody else at that time. The price at that time was comparable with prices from others. I have agreed to purchase it from the company and if it was not able to fulfill the order in a timely manner.

After I contacted the company and complained that there is still no refrigerator, they called me back and have offered me other models. These models I was able to order at that time for a lot cheaper than they are trying to sell me now.Desired Settlement: Fulfill the order as it was agreed within few days

Business

Response:

Hello,

Review: Purchased a refrigerator online from Fumfie for $2045. Two weeks later I called to check on the order and they said that it was not in stock. I asked for a refund because they were not going to be able to ship a new refrigerator before we moved.

The refund was "processed" and I was going to see it hit my [redacted] Bank visa card. It never occurred. 7 months later, various phone conversations and emails and I still have not gotten a refund. I have been told multiple times that "the check went out last night" or "the check is sitting on my desk to go out in the morning"

If you review the list of complaints now available online, it is SHOCKING that Fumfie is still in business, let alone a "B" rating on Revdex.com. Please do something about this!Desired Settlement: I would like $2045 refunded to me immediately via my credit card or cash. I would also like to see Fumfie penalized for the types of unethical business practices that they are regularly committing.

Business

Response:

Dear Valued Customer,Fumfie.com is a consumer electronics online web store which only sells consumer electronics. Fumfie.com conducts all business activities out of our office located at [redacted]. Fumfie.com does not sell any major home appliances. In June 2014, Fumfie.com was approached by [redacted], a major home appliance retailer, whose interests were to open up a separate appliance website under the brand of Fumfie.com. An agreement was made and a new subdomain was created on a separate server operating as a standalone unit, separate from the Fumfie.com website https://[redacted] was the name of this website and [redacted] is the entity who coordinates all business activities related to the [redacted] web site and is located at [redacted] ###-###-####.Unfortunately, it was brought to our attention that [redacted] has not been meeting customer expectations. We have also been receiving a higher number of calls to our office relating to the [redacted] web site. However we are unable to assist these customers because [redacted] is a different website and Fumfie.com does not have access to [redacted]’s system. Just because we cannot access their system, we did have ability to access and control the subdomain. We have since removed permissions allowing [redacted] to charge orders coming in from the [redacted] web site. [redacted] was charging all orders through their own credit card processing terminal, but is no longer putting through any charges. Fumfie.com does not have access to [redacted]’s credit card processing terminal and because of this Fumfie.com is not able to refund [redacted] their orders. Fumfie.com has severed all ties with [redacted] The [redacted] web site is no longer active. To show our appreciation for your patience and as a gesture of good will for the inconvenience experienced we are willing to issue a $100 store credit towards the purchase of product accessories from the Fumfie.com consumer electronics website. For the interim, for answers to all inquiries related to a major home appliance orders please forward your correspondence to [redacted] whose information was listed above.Any questions please feel free to contact me with any questions you might have.Sincerely,[redacted]

Review: On December **, 2014 I purchased a Samsung appliance which was to be delivered to [redacted] after some 20 days I was informed that delivery to my address would be an additional 400.00 dollars. I gave a alternate address of [redacted] and was assured by a customer service rep by the name of [redacted] (no relation) that the appliance would be delivered in 7 days. After 14 more days I called and canceled the order verbally and by email confirmed by [redacted]. Next I was handed off to [redacted]. she told me she would send the appliance right out I told her that I purchased one locally that our family could not wait any longer and that [redacted] said I would be refunded my amount paid which was 1498.95 which was charged to my [redacted]. She stated that to receive a refund I would have to talk with a [redacted]; I now have been trying to connect with a [redacted] to no avail sending some 12 emails only to be told that he is in and out in another email from [redacted]. still waiting to connect with him since January **, 2015.

My order # [redacted] this company has a history of this after I have went and read the poor reviews from many others.Desired Settlement: A refund to my account for the full amount as I was promised. I have all the documentation in emails I can send to you if you need them. Please Help.

Best Regards

Business

Response:

Hello,A chargeback was put through by the customer and once that happens, we are unable to issue a credit as the funds have already been taken out of our account.Best Regards,Fumfie Home Appliances