Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Ms. [redacted] ordered via Internet on 9/17/15 Telebrands’ Colorama product in the amount of $35.71 and agreed to our Everyday...
Savings Program. The Internet terms and conditions of this program are clearly stated so our customers can make an informed decision on whether to accept or decline this monthly program. The program is billed as a trial offer for $1.00 and then billed $14.99 per month until requested canceled by customer. This option is outlined in all pertinent information sent to customer regarding the terms & conditions of this program. Our customers can cancel at any time. Our records indicate this program was cancelled as of 3/21/16 and a refund of $14.99 has been issued to [redacted] Card [redacted] as of 3/21/16. As a gesture of good will, an additional refund of $60.96 will be processed to the same [redacted] Card outlined above. We ask our customer to allow until her next billing cycle for this refund to reflect in that account. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, On behalf of TELEBRANDS, we do not have anything to do with Light In The Box. We do not have an order for anything from [redacted] We offer merchandise seen on TV or through our website [redacted] For future reference the toll-free Customer Service phone...
number for Telebrands is [redacted] Please contact the correct company to resolve this. Please remove this complaint from our file and correct our Revdex.com rating for Telebrands. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...
Customer Information: [redacted] [redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Dear Revdex.com; Your recent request has been directed to me for handling. Please accept my apology for any delay this has...
caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry the customer was not happy with their Star Shower. Our website is clear on coverage AND the retail box notes it only covers 3,200 square feet so the customer can make the right decision before purchasing. No misrepresentation. HOW DO I KNOW HOW FAR AWAY FROM MY HOME TO SET UP STAR SHOWER® SLIDE SHOW™? Here is a simple guideline to help assist you in setting up your Slide Show™. Remember, keep obstructions (like trees, flowers, bushes, etc.) away from your Slide Show™, otherwise you won't get a clear picture. 5-feet from your house projects a 4-feet x 4-feet area. 10-feet from your house projects an 8-feet x 8-feet area. 20-feet from your house projects a 17-feet x 17-feet area. 25-feet from your house projects a 21-feet x 21-feet area. 30-feet from your house projects a 25-feet x 25-feet area. Since quality customer service is very important to us, we will refund the customer their cost for the Star Shower of $39.95. Please allow 10-15 business days for receipt of reimbursement check. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist
[redacted] Fishkill , NY 12524 Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to...
resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 1/13/2017 Shipped 1/19/2017 Get UP & GO Cane - $39.99 Expedited Shipping $9.99 Total $49.98 CREDIT ISSUED 2/23/2017 We are sorry the customer was not happy with their Get Up and Go Cane. We received a call from the customer on 2/21/2017 that they returned the Get Up and Go Cane. They supplied a tracking number and we issued credit at that time for $49.98 to their [redacted] on file. Quality customer service is important to us and please forward a copy of the postage receipt so we can submit for reimbursement. Thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order...
to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their Red Copper Cookware. Order # [redacted] received on 10/30/2016 Red Copper Cookware 10” Fry Pan + Recipe = $19.99 Red Copper Cookware 10” Fry Pan + Chef Knife = $23.99 Lifetime Warranty Processing and handling $9.99 Total = $42.97 Since customer service is very important to us, I have issued a credit for the full amount of $42.97. This credit will reflect on the [redacted] account ending in [redacted]. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for...
any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS. Unfortunately, Telebrands does not offer products on [redacted] on [redacted] and have not billed the customer for anything. We offer merchandise seen on TV or through our website www.telebrands.com. The customer would need to contact the correct company to resolve this. Please look at the billing to confirm the name of the vendor this was purchased from and call the toll free number on the billing statement, thank As a courtesy, we will send her a Hurricane Spin Scrubber with our compliments. She should get delivery of the MOP we hope so the scrubber will be a nice addition from our product line. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay...
this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received on 3/28/2017 ADDITIONAL AIR DRAGON - $19.99 AIR DRAGON DLX COMPLETE SYSTEM - $39.98 Processing and handling $9.99 Total = $69.97 We are sorry that the customer was not happy with their ordering experience for the Air Dragon. We see that the customer’s order is being returned to us. We have issued a full credit of $69.97 to the [redacted] account on file. This should reflect on their next billing center. The Jewelry offers are completely optional and no one is required to accept them. Nothing else is being charged to the customer’s account. Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Orgreenic Pan. Our company takes all...
inquiries from our customers very seriously and we appreciate you taking the time to contact us. We do stand behind the Orgreenic Pans and do request that the pan be returned so we can see what happened. Since quality customer service is very important to us and this was purchased through retail we will have the Orgreenic Pan replaced for the customer. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please note that this matter is settled to the customer's satisfaction as her concern was directed to our Corporate Claims Department and payment is being issued as agreed, thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad...
experience with their Pocket Hose. We can assure you these do work. We have replaced this hose for the customer on two occasions one on 10/15/2015 and again on 12/27/2015. Since quality customer service is very important to us, I will have another one sent to the customer, please allow 10-15 business days for delivery. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry that the customer was not happy with their Air Dragon. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. The customer received the following credits on the dates indicated below: $10 credit on 2/17/2017 $30 credit on 06/12/2017 I have issued the balance of the credit of $79.96 on 06/28/2017, this will be applied to the [redacted] Account on file and will reflect on their next billing statement. The customer has been credited in full for the Air Dragon. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Unfortunately, due to the high demand we are
experiencing a backorder. We are sorry to hear the customer wishes to cancel their...
order.Order
# [redacted] received 12/4/2015STAR
SHOWER $39.98Processing
and handling $9.98Total $49.96Order
canceled 12/8/2015.Per
the customer request their order has been canceled, nothing has been billed to
their account. Quality customer service is very
important to us and we thank you for your patience and for bringing this to our
attention.Sincerely,Customer Service Specialist Tell us why here...
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. ORDER [redacted] RECEIVED 4/7/2016 PKT HOSE TOP BRASS 50 FOOT = $29.99...
PROCESSING AND HANDLING = $7.99 TOTAL = $37.98 We are very sorry that the customer was not happy with their ordering process. This order shipped on 4/21/2016 with Fed Ex tracking [redacted]. This is coming from California and the scheduled delivery is 4/29/2016 by end of day. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist
[redacted] , CA 95076-2939 Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has...
transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience Star Shower. Order [redacted] received 11/25/2015 Star Shower RED/GREEN = $39.99 Processing and handling $9.99 Tax $4.13 Total $54.11 We were not aware that the Star Showers were not working for the customer. Since quality customer service is very important to us will have a refund check for the amount of $54.11 sent to the customer. Please allow 10-15 business days for receipt. Thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what...
has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Quality customer service is very important to us and we will be happy to replace the Pocket Hose. Please allow 10-15 business days for delivery. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In...
order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received on 12/18/16 AIR DRAGON DLX COMPLETE SYSTEM - $59.98 ADDITIONAL AIR DRAGON DLX COMPLETE SYSTEM - $39.98 Processing and handling $9.99 Total = $119.94 We are sorry that the customer was not happy with their ordering experience for the Air Dragon. The customer contacted us on 2/17/2017, at this time we gave a discount of $10 to their account for the delay. We shipped two rechargeable batteries on 5/24/2017 with Fed Ex tracking [redacted]. Tracking shows this was delivered on Thursday 6/8/2017 at 3:59 pm. Since quality customer service is very important to us we will issue an additional credit to their account for $30. This credit will be applied to the [redacted] Account on file and will reflect on their next billing statement. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Ms. [redacted] ordered via Internet on 9/17/15 Telebrands’ Colorama product in the amount of $35.71 and agreed to our Everyday...
Savings Program. The Internet terms and conditions of this program are clearly stated so our customers can make an informed decision on whether to accept or decline this monthly program. The program is billed as a trial offer for $1.00 and then billed $14.99 per month until requested canceled by customer. This option is outlined in all pertinent information sent to customer regarding the terms & conditions of this program. Our customers can cancel at any time. Our records indicate this program was cancelled as of 3/21/16 and a refund of $14.99 has been issued to [redacted] Card [redacted] as of 3/21/16. As a gesture of good will, an additional refund of $60.96 will be processed to the same [redacted] Card outlined above. We ask our customer to allow until her next billing cycle for this refund to reflect in that account. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, On behalf of TELEBRANDS, we do not have anything to do with Light In The Box. We do not have an order for anything from [redacted] We offer merchandise seen on TV or through our website [redacted] For future reference the toll-free Customer Service phone...
number for Telebrands is [redacted] Please contact the correct company to resolve this. Please remove this complaint from our file and correct our Revdex.com rating for Telebrands. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...
Customer Information: [redacted] [redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Dear Revdex.com; Your recent request has been directed to me for handling. Please accept my apology for any delay this has...
caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry the customer was not happy with their Star Shower. Our website is clear on coverage AND the retail box notes it only covers 3,200 square feet so the customer can make the right decision before purchasing. No misrepresentation. HOW DO I KNOW HOW FAR AWAY FROM MY HOME TO SET UP STAR SHOWER® SLIDE SHOW™? Here is a simple guideline to help assist you in setting up your Slide Show™. Remember, keep obstructions (like trees, flowers, bushes, etc.) away from your Slide Show™, otherwise you won't get a clear picture. 5-feet from your house projects a 4-feet x 4-feet area. 10-feet from your house projects an 8-feet x 8-feet area. 20-feet from your house projects a 17-feet x 17-feet area. 25-feet from your house projects a 21-feet x 21-feet area. 30-feet from your house projects a 25-feet x 25-feet area. Since quality customer service is very important to us, we will refund the customer their cost for the Star Shower of $39.95. Please allow 10-15 business days for receipt of reimbursement check. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist
they FINALLY got the message and sent me a new one free of charge please drop this issue !!
[redacted] Fishkill , NY 12524 Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to...
resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 1/13/2017 Shipped 1/19/2017 Get UP & GO Cane - $39.99 Expedited Shipping $9.99 Total $49.98 CREDIT ISSUED 2/23/2017 We are sorry the customer was not happy with their Get Up and Go Cane. We received a call from the customer on 2/21/2017 that they returned the Get Up and Go Cane. They supplied a tracking number and we issued credit at that time for $49.98 to their [redacted] on file. Quality customer service is important to us and please forward a copy of the postage receipt so we can submit for reimbursement. Thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order...
to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their Red Copper Cookware. Order # [redacted] received on 10/30/2016 Red Copper Cookware 10” Fry Pan + Recipe = $19.99 Red Copper Cookware 10” Fry Pan + Chef Knife = $23.99 Lifetime Warranty Processing and handling $9.99 Total = $42.97 Since customer service is very important to us, I have issued a credit for the full amount of $42.97. This credit will reflect on the [redacted] account ending in [redacted]. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for...
any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS. Unfortunately, Telebrands does not offer products on [redacted] on [redacted] and have not billed the customer for anything. We offer merchandise seen on TV or through our website www.telebrands.com. The customer would need to contact the correct company to resolve this. Please look at the billing to confirm the name of the vendor this was purchased from and call the toll free number on the billing statement, thank As a courtesy, we will send her a Hurricane Spin Scrubber with our compliments. She should get delivery of the MOP we hope so the scrubber will be a nice addition from our product line. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay...
this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received on 3/28/2017 ADDITIONAL AIR DRAGON - $19.99 AIR DRAGON DLX COMPLETE SYSTEM - $39.98 Processing and handling $9.99 Total = $69.97 We are sorry that the customer was not happy with their ordering experience for the Air Dragon. We see that the customer’s order is being returned to us. We have issued a full credit of $69.97 to the [redacted] account on file. This should reflect on their next billing center. The Jewelry offers are completely optional and no one is required to accept them. Nothing else is being charged to the customer’s account. Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Orgreenic Pan. Our company takes all...
inquiries from our customers very seriously and we appreciate you taking the time to contact us. We do stand behind the Orgreenic Pans and do request that the pan be returned so we can see what happened. Since quality customer service is very important to us and this was purchased through retail we will have the Orgreenic Pan replaced for the customer. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please note that this matter is settled to the customer's satisfaction as her concern was directed to our Corporate Claims Department and payment is being issued as agreed, thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad...
experience with their Pocket Hose. We can assure you these do work. We have replaced this hose for the customer on two occasions one on 10/15/2015 and again on 12/27/2015. Since quality customer service is very important to us, I will have another one sent to the customer, please allow 10-15 business days for delivery. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry that the customer was not happy with their Air Dragon. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. The customer received the following credits on the dates indicated below: $10 credit on 2/17/2017 $30 credit on 06/12/2017 I have issued the balance of the credit of $79.96 on 06/28/2017, this will be applied to the [redacted] Account on file and will reflect on their next billing statement. The customer has been credited in full for the Air Dragon. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Unfortunately, due to the high demand we are
experiencing a backorder. We are sorry to hear the customer wishes to cancel their...
order.Order
# [redacted] received 12/4/2015STAR
SHOWER $39.98Processing
and handling $9.98Total $49.96Order
canceled 12/8/2015.Per
the customer request their order has been canceled, nothing has been billed to
their account. Quality customer service is very
important to us and we thank you for your patience and for bringing this to our
attention.Sincerely,Customer Service Specialist Tell us why here...
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. ORDER [redacted] RECEIVED 4/7/2016 PKT HOSE TOP BRASS 50 FOOT = $29.99...
PROCESSING AND HANDLING = $7.99 TOTAL = $37.98 We are very sorry that the customer was not happy with their ordering process. This order shipped on 4/21/2016 with Fed Ex tracking [redacted]. This is coming from California and the scheduled delivery is 4/29/2016 by end of day. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist
[redacted] , CA 95076-2939 Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has...
transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience Star Shower. Order [redacted] received 11/25/2015 Star Shower RED/GREEN = $39.99 Processing and handling $9.99 Tax $4.13 Total $54.11 We were not aware that the Star Showers were not working for the customer. Since quality customer service is very important to us will have a refund check for the amount of $54.11 sent to the customer. Please allow 10-15 business days for receipt. Thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
I’ve checked my credit card statement and Telebrands has reimbursed the initial charges.
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what...
has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Quality customer service is very important to us and we will be happy to replace the Pocket Hose. Please allow 10-15 business days for delivery. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In...
order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received on 12/18/16 AIR DRAGON DLX COMPLETE SYSTEM - $59.98 ADDITIONAL AIR DRAGON DLX COMPLETE SYSTEM - $39.98 Processing and handling $9.99 Total = $119.94 We are sorry that the customer was not happy with their ordering experience for the Air Dragon. The customer contacted us on 2/17/2017, at this time we gave a discount of $10 to their account for the delay. We shipped two rechargeable batteries on 5/24/2017 with Fed Ex tracking [redacted]. Tracking shows this was delivered on Thursday 6/8/2017 at 3:59 pm. Since quality customer service is very important to us we will issue an additional credit to their account for $30. This credit will be applied to the [redacted] Account on file and will reflect on their next billing statement. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...