Complaint: [redacted]
I am rejecting this response because:
When I contacted Sterling Jewelry, Wanda was very rude and not helpful. We received the item that we did not authorize a purchase for and would like to return it. I do expect the Telebrand company to pay for the return shipping since we never authorized the purchase of this item. Wanda informed us that they would not pay for the return shipping. Not sure what to do at this point.
Regards,
[redacted]
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 9-11-2015STAR
SHOWER RED/GREEN - $39.99PROCESSING
AND HANDLING ...
$9.99Total $49.98We
are sorry that the customer was not happy with their ordering experience. Our
records show that this is being replaced for the customer at no cost.The
customer will receive an email confirmation with the tracking. Please allow 10-15 business days for
delivery.quality customer service is very important to us and
we apologize for the delay and thank you for your patience.Sincerely,Customer Service Specialist
[redacted] [redacted], OH 45044 Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated...
what has transpired below on behalf of Telebrands. Order [redacted] received 8/9/2017 6 Hour Bowls w/recipes = $19.99 6 Hour Bowls w/recipes = $9.99 Processing & Handling = $9.99 Total $39.97 Unfortunately due to the high demand we are experiencing a back order. These are due in stock with an estimated delivery date of 9/8/2017. Nothing will be billed to the customer’s account until this has shipped. Our customer service phone number is ###-###-#### and we are available M-F 7:00 AM to 12:00 AM & S-S 8:00AM to 8:00PM Eastern Standard Time. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.We
are sorry that the customer was not happy with their ordering experience for
the Star Shower.Our company takes all inquiries from...
our customers
very seriously and we appreciate you taking the time to contact us. Feedback
from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the
Star Shower for the customer. Please allow 2-4 weeks for delivery. We thank you for your patience and for bringing this
to our attention.Sincerely,Customer Service Specialist
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any...
delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS. Unfortunately, I could not locate anything on our files for this customer with the information provided. If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following: What is the merchandise the customer is referring to?What is the name next to the charge for Facial Product and the phone number next to the charge?Where was the order placed? On Line – What WebsiteBy phone – What Phone Number Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] , OH 44004 Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In...
order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS. Unfortunately, I could not locate anything on our files for this customer with the information provided. If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following: What is the name of the Necklace the customer is referring to?What is the name on the charge for the Necklace and the phone number next to the charge?Where was the order placed? On Line – What WebsiteBy phone – What Phone Number Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] [redacted] ** 85119 Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her ...
Orgreenic cookware. We are sorry that the customer had a problem with the Cookware. Unfortunately we have exhausted our supply on the Organic Cookware. I have attached a copy of the warranty for reference. What we can do is replace her Orgreenic Cookware with our Red Copper Cookware. This will be sent from our main office, please allow 10-15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have...
indicated what has transpired below on behalf of Telebrands. ORDER [redacted] RECEIVED 10/12 Red Copper Square Pan, Lid, Rack & Basket = $119.99 We are very sorry that the customer was not happy with their ordering experience. This order shipped on 10/17/2016 with Fed Ex tracking # [redacted]. This was delivered to the address above on 10/21/2016. I have left a message for the customer to verify that they have received this shipment. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they understand I have two that blew on the inside. I spoke to the 800 number that I posted at the beginning of the complaint. I emailed the company too,, after no reply and being rejected from the phone call I decided to turn to the Revdex.com. Do they need my address?
Regards,
[redacted]
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience...
with their Pocket Hose. We can assure you these do work. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the 25 FT Pocket Hoses for the customer, order [redacted] please allow 2-4 weeks for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
I am rejecting this response because:Sorry for the late response to the compliant but was not received. I received a message that the compliant was closed with no further action because I did not respond, but as I said I did not receive the response from Atomic Beam. [redacted] [redacted] of your location resent it to me today. I disagree with their comment that they take complaints seriously they did not treat me fairly or with respect. They lied each time I called stating the product was to be shipped. They charged my card without having product and only after my compliant to their customer service refunded me my monies. The second item they just keep saying wait for 6 weeks and it will be shipped. The ad was still on air even after I was told no product was available. It appears to me that they took orders and them they purchase the items for resale. They did not handle me, my order or my compliant in a serious manner. I would like a better resolution to the compliant one that is fair to me. The ads are on the air again and I guess the result will be the same. It seems that it is business as usual and let the consumer beware
Regards,
[redacted]
[redacted]
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has...
transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their ordering experience for the Star Shower. Order [redacted] received 9/28/2016 Star Shower Motion Set of 6 = $299.94 The customer did notify us on 10/6/2016 that they did not intend to order 6 sets of the Star Shower, they only ordered 1 set. We issued a prepaid label to be sent to the email address on at [redacted] with RMA# [redacted]. So far we have not received anything back yet. Since quality customer service is very important to us, I will issue a credit of $299.99 customer’s account for the return of the Star Showers. We thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist
Dear Revdex.com, TELEBRANDS does not offer a service for Resumes’ and I could not locate an order for this customer on our records for any merchandise. ORDER [redacted] INTERNET ORDER RECEIVED 3/20/2016 PKT HOSE TOP BRASS 50 FOOT = $29.99 PROCESSING AND HANDLING = $7.99 TOTAL...
...⇄ = $37.98 We are very sorry that the customer was not happy with their ordering process. Credit was issued to the customers [redacted] ending in [redacted] on 4/23/2016 for $37.98 the amount billed. Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist
just wanted to let you know that I was checking my account and the 2nd payment of $24 dollars was not taken out of my account so they only owe us $24 not $48 that I first thought
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this...
product. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since quality customer service is very important to us we will have a reimbursement check sent for $52.73. Please allow 10-15 business days for receipt. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I...
have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was having problems with their Red Copper Pan Lid. I am not sure who the customer contacted. Since customer service is very important to us, we will have this replaced for them with order [redacted]. Please allow 5-10 business days for delivery. Thank you for your bringing this to our attention and your patience. Sincerely, Customer Service Specialist Tell us why here...
[redacted] Wilson-hall [redacted] ** [redacted] Daytime Phone: ([redacted] Fax: ([redacted] E-mail: [redacted] Dear Revdex.com; In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We...
are sorry that the customer is not happy with their Ped Egg. Unfortunately, I could not locate an order for the customer. Please supply some additional information so we can research this further. When was this purchased?Where was this purchased from?If the customer purchased this through retail we will have another one sent to them. Quality customer service was very important to us, and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] 30046 Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve...
this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received on 1/25/2017 AIR DRAGON DLX COMPLETE SYSTEM - $59.98 Processing and handling $9.99 Total = $69.97 We are sorry that the customer was not happy with their Air Dragon. The customer contacted us on 5/19/2017, to advise us this was not working. At this time we replace this for the customer at no cost. The customer notified us on 9/7/2017 that the replacement Air Dragon is not working now. I have indicated the address below so this can be returned. Air Dragon [redacted] 91406 Since quality customer service is very important to us we will issue a credit for the Air Dragon for the purchase price of $59.98 to the [redacted] account we have on file ending in [redacted]. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Complaint: [redacted]
I am rejecting this response because:
When I contacted Sterling Jewelry, Wanda was very rude and not helpful. We received the item that we did not authorize a purchase for and would like to return it. I do expect the Telebrand company to pay for the return shipping since we never authorized the purchase of this item. Wanda informed us that they would not pay for the return shipping. Not sure what to do at this point.
Regards,
[redacted]
I finally heard back from the company.
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 9-11-2015STAR
SHOWER RED/GREEN - $39.99PROCESSING
AND HANDLING ...
$9.99Total $49.98We
are sorry that the customer was not happy with their ordering experience. Our
records show that this is being replaced for the customer at no cost.The
customer will receive an email confirmation with the tracking. Please allow 10-15 business days for
delivery.quality customer service is very important to us and
we apologize for the delay and thank you for your patience.Sincerely,Customer Service Specialist
[redacted] [redacted], OH 45044 Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated...
what has transpired below on behalf of Telebrands. Order [redacted] received 8/9/2017 6 Hour Bowls w/recipes = $19.99 6 Hour Bowls w/recipes = $9.99 Processing & Handling = $9.99 Total $39.97 Unfortunately due to the high demand we are experiencing a back order. These are due in stock with an estimated delivery date of 9/8/2017. Nothing will be billed to the customer’s account until this has shipped. Our customer service phone number is ###-###-#### and we are available M-F 7:00 AM to 12:00 AM & S-S 8:00AM to 8:00PM Eastern Standard Time. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.We
are sorry that the customer was not happy with their ordering experience for
the Star Shower.Our company takes all inquiries from...
our customers
very seriously and we appreciate you taking the time to contact us. Feedback
from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the
Star Shower for the customer. Please allow 2-4 weeks for delivery. We thank you for your patience and for bringing this
to our attention.Sincerely,Customer Service Specialist
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any...
delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS. Unfortunately, I could not locate anything on our files for this customer with the information provided. If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following: What is the merchandise the customer is referring to?What is the name next to the charge for Facial Product and the phone number next to the charge?Where was the order placed? On Line – What WebsiteBy phone – What Phone Number Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] , OH 44004 Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In...
order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS. Unfortunately, I could not locate anything on our files for this customer with the information provided. If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following: What is the name of the Necklace the customer is referring to?What is the name on the charge for the Necklace and the phone number next to the charge?Where was the order placed? On Line – What WebsiteBy phone – What Phone Number Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] [redacted] ** 85119 Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her ...
Orgreenic cookware. We are sorry that the customer had a problem with the Cookware. Unfortunately we have exhausted our supply on the Organic Cookware. I have attached a copy of the warranty for reference. What we can do is replace her Orgreenic Cookware with our Red Copper Cookware. This will be sent from our main office, please allow 10-15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have...
indicated what has transpired below on behalf of Telebrands. ORDER [redacted] RECEIVED 10/12 Red Copper Square Pan, Lid, Rack & Basket = $119.99 We are very sorry that the customer was not happy with their ordering experience. This order shipped on 10/17/2016 with Fed Ex tracking # [redacted]. This was delivered to the address above on 10/21/2016. I have left a message for the customer to verify that they have received this shipment. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they understand I have two that blew on the inside. I spoke to the 800 number that I posted at the beginning of the complaint. I emailed the company too,, after no reply and being rejected from the phone call I decided to turn to the Revdex.com. Do they need my address?
Regards,
[redacted]
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience...
with their Pocket Hose. We can assure you these do work. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the 25 FT Pocket Hoses for the customer, order [redacted] please allow 2-4 weeks for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted]
I am rejecting this response because:Sorry for the late response to the compliant but was not received. I received a message that the compliant was closed with no further action because I did not respond, but as I said I did not receive the response from Atomic Beam. [redacted] [redacted] of your location resent it to me today. I disagree with their comment that they take complaints seriously they did not treat me fairly or with respect. They lied each time I called stating the product was to be shipped. They charged my card without having product and only after my compliant to their customer service refunded me my monies. The second item they just keep saying wait for 6 weeks and it will be shipped. The ad was still on air even after I was told no product was available. It appears to me that they took orders and them they purchase the items for resale. They did not handle me, my order or my compliant in a serious manner. I would like a better resolution to the compliant one that is fair to me. The ads are on the air again and I guess the result will be the same. It seems that it is business as usual and let the consumer beware
Regards,
[redacted]
[redacted]
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has...
transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their ordering experience for the Star Shower. Order [redacted] received 9/28/2016 Star Shower Motion Set of 6 = $299.94 The customer did notify us on 10/6/2016 that they did not intend to order 6 sets of the Star Shower, they only ordered 1 set. We issued a prepaid label to be sent to the email address on at [redacted] with RMA# [redacted]. So far we have not received anything back yet. Since quality customer service is very important to us, I will issue a credit of $299.99 customer’s account for the return of the Star Showers. We thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist
Dear Revdex.com, TELEBRANDS does not offer a service for Resumes’ and I could not locate an order for this customer on our records for any merchandise. ORDER [redacted] INTERNET ORDER RECEIVED 3/20/2016 PKT HOSE TOP BRASS 50 FOOT = $29.99 PROCESSING AND HANDLING = $7.99 TOTAL...
...⇄ = $37.98 We are very sorry that the customer was not happy with their ordering process. Credit was issued to the customers [redacted] ending in [redacted] on 4/23/2016 for $37.98 the amount billed. Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist
just wanted to let you know that I was checking my account and the 2nd payment of $24 dollars was not taken out of my account so they only owe us $24 not $48 that I first thought
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this...
product. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since quality customer service is very important to us we will have a reimbursement check sent for $52.73. Please allow 10-15 business days for receipt. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I...
have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was having problems with their Red Copper Pan Lid. I am not sure who the customer contacted. Since customer service is very important to us, we will have this replaced for them with order [redacted]. Please allow 5-10 business days for delivery. Thank you for your bringing this to our attention and your patience. Sincerely, Customer Service Specialist Tell us why here...
[redacted] Wilson-hall [redacted] ** [redacted] Daytime Phone: ([redacted] Fax: ([redacted] E-mail: [redacted] Dear Revdex.com; In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We...
are sorry that the customer is not happy with their Ped Egg. Unfortunately, I could not locate an order for the customer. Please supply some additional information so we can research this further. When was this purchased?Where was this purchased from?If the customer purchased this through retail we will have another one sent to them. Quality customer service was very important to us, and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] 30046 Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve...
this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received on 1/25/2017 AIR DRAGON DLX COMPLETE SYSTEM - $59.98 Processing and handling $9.99 Total = $69.97 We are sorry that the customer was not happy with their Air Dragon. The customer contacted us on 5/19/2017, to advise us this was not working. At this time we replace this for the customer at no cost. The customer notified us on 9/7/2017 that the replacement Air Dragon is not working now. I have indicated the address below so this can be returned. Air Dragon [redacted] 91406 Since quality customer service is very important to us we will issue a credit for the Air Dragon for the purchase price of $59.98 to the [redacted] account we have on file ending in [redacted]. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...