Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.We
are sorry that the customer was not happy with their ordering experience for
the Star Shower.Our company takes all inquiries from
our customers
very seriously and we appreciate you taking the time to contact usFeedback
from our customers helps to ensure we are promoting a successful productSince these were purchased through retail we will be happy to replace the
Star Shower for the customerPlease allow 2-weeks for delivery. We thank you for your patience and for bringing this
to our attention.Sincerely,Customer Service Specialist Tell us why here
*** *** ** *** *** *** ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product. Our company takes all inquiries from our customers very
seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productPlease see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $to us as indicated in the Replacement Guarantee. We do ask that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us we will replace at no cost a Red Copper 10” Fry Pan. We are currently experiencing a backorder on this item. The customer will receive an email when this has shipped We believe this is the information you require and feel this resolution will close the matter satisfactorilyThank you for contacting customer service Sincerely, Customer Care Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this,I have indicated what has transpired below on behalf of Telebrands.Order # *** received 08/23/2015STAR SHOWER
$39.99Processing and handling $9.99Total $49.98Discount $10.00We are sorry that the customer was not happy with their ordering experience. We received the order on 8/23/and the customer contacted us on 8/26/to check on the status of the order. Atthis time we offered the customer a discount it they would keep the order. They agreed and we applied a $discount tothe order.This then shipped on 8/27/with FedEx Tracking # *** whichshows the customer will have this by the end of this week 9/3/2015.If the customer still no longer wants this, please refuse delivery and credit will be issued in full upon return of theshipment. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if you follow through with replacing them I don't understand why that wasn't offered in the first place Please ship to the new address that was providedI will follow up once received to correct address on Bond street that I provided.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
The order was not canceled. The order, per TELEBRAND was "stuck" in the system. I will NEVER order again from any company utilizing Telebrand as a service center. The advisement of canceling is a non truth and I am sorry that they have lost my business forever.
Regards,
*** ***
*** * *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology
for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received on 01/30/AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their ordering experience for the Air DragonUnfortunately, due to the high demand, there is a backorder on the Battery Pack. Notices are in the customer orders informing them they will ship separateSince quality customer service is very important to us, I have issued a credit for $for the delay in shipment We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
*** * *** *** * *** *** Richmond, VA 23220-Daytime Phone: *** Evening Phone: *** E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology
for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their ordering experience for the Atomic Lighter. Order # *** received 03/25/ATOMIC LIGHTER = $ATOMIC LIGHTER = $Total $Credit $19.99 4/10/ I have indicated the offer details below: Order today and you’ll receive the Atomic Lighter™ for just $plus FREE shipping and handling! As a very SPECIAL OFFER, you can also add another Atomic Lighter™ + the Atomic Beam USA Flashlight to your order today for just $plus no additional S&HThe customer contacted us on 4/10/and a credit for $was issued to the customers’ *** Account ending in ***We believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, even though the item was delayed in delivery by two additional days (October 8th instead of October 6th), not arriving in time for when I needed them to take with me to Texas
Regards,
*** ***
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this,I have indicated what has transpiredbelow on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses.Our company takes all inquiries from our customers
very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace three foot Pocket Hoses for the customerPlease allow 2-4weeks for delivery. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here
Complaint: ***
I am rejecting this response because: I am not really rejecting the response, but this was the only way to let the Revdex.com know the truth of what happenedAproxdays after placing the order by phone, we received a pre-recorded phone call stating that the item was on back order and we would not receice it until after The next day, (12/12/15) I sent emails at 7:00am requesting that the order be canceledOn 12/13/2015, I attempted to contact them by phone to confirm the order was canceledI was put on hold and told it would be aprox minutesAfter being on hold for minutes, I hung up and on 12/14/I was able to get to talk to a repof the company and hr told me that I could not cancel the order because it had already been shippedI asked what date it was shipped and was told 12/12/I told the rep that it was pretty strange that it was shipped on the same day I sent emails to cancel the orderThe rep finally told me that when I received the package, to return it and that my account would be credited within 6-business daysI contacted my bank and payment had not yet been made to telebrands, so they agreed to help me with my issueTelebrands told me the item shipped on 12/12/and on 12/15/2015, I received an email from telebrands that my order was processed and shipped that date, the 15thI also received notice from DHL (a trucking company) that they had the package and showed a delivery date to me of 12/21/When I received the package, I refused it and returned it to senderThe fact being that after honestly trying to cancel the order before it shipped (and was able to do so) telebrands were so determined to get my money, they flat out lied to me on the shipping date(s)My bank was able to issue a "Visa dispute" and get my money back for me, but not until I had spent several hours contacting telebrands, my bank and having to provide proof that the order had been canceled before it had been shippedBecause of the dis-honesty of the telebrands company and their rep., I think I should be compensated for my time and their dis-honesty in the amount of $50.00.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey were made aware several times and I have the emails to prove it.
Regards,
*** ***
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 11/30/2015STAR
SHOWER REMOTE SET OF
$29.98STAR
SHOWER RED/GREEN SET OF 3 119.98Processing
and handling $4.99Total $154.95We
are sorry that the customer was not happy with their ordering experience This
order is in the process of shipping to the customer today 12/8/2015. Since quality customer service is very
important to us I have issued a credit for $to the customer’s account for
her patience. We thank you for your
patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # *** Received 8/26/2015Card Lock pack Leather Look $each set x = $20Total Order $20NOT BILLED We are sorry that the customer was not happy with their ordering experience.Our records show that there were two sets of four sent to the customer address above with *** Tracking ***However the customer was not billed for them. The *** ending in *** with the expiration date of 12/was not authorized for the purchase. If the customer would like to place an order for another set, we will need another credit card to place the orderThetoll-free Customer Service phone number for Telebrands is ###-###-####.Since quality customer service is very important to us, the customer may keep what she received at no cost. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here
Complaint: [redacted]
I am rejecting this response because:
Yes I did receive the second free product. This order STILL missing one brush. Just forget about it. In the future please don't advertise attachments that are not delivered.
Regards,
[redacted]
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this...
product. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Please see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $8.99 to us as indicated in the Replacement Guarantee. We do as that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us we will replace this at no cost, please allow 10-15 business days for delivery. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # RECEIVED 4/2/2015Zip Sox...
SM/Med $19.99 Zip Sox SM/Med 9.99 Zip Sox SM/Med QTY 2 $39.98TOTAL $76.95 We were not aware that the customer had a problem with the Zip Socks, we werenever notified that they wished to return or exchange. We are not Fabfoils.com.Telebrands offers merchandise seen on TV or through their website www.telebrands.com. For future reference the toll-free Customer Service phone number forTelebrands is 800-777-4034.Since quality customer service is very important to us, I have issued a credit of $76.95 to the MasterCard on file ending in [redacted]1676. Thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her refund for the Orgreenic cookware. We are sorry that the...
customer had a problem with the Cookware. We have exhausted our supply on the Organic Cookware. Please note the warranty clearly states. “…we may offer a repair, refund the purchase price minus loss of value to the product from the consumer’s use, or suggest to the consumer a repair facility independent from the merchant”. I have attached a copy of the warranty for reference. These were purchased in April 2012 and the customer has used them for several years. Since quality customer service is very important to us, we will replace this with our New Red Copper Pan. Please allow 10-15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this,...
I have indicated what has transpired below on behalf of Telebrands. We are sorry that the customer was not happy with their ordering experience for the Atomic Beam. Order # [redacted] received on 87/24/17 DLX ATOMIC LANTERN + FLASHLIGHT $22.98 LARGE ATOMIC BEAM LANTERN LARGE $32.98 Total = $55.96 Credit issued on 10/16/2017 for $55.96 Our records show that credit for $55.96 was issued to the account on file for $55.96. This should reflect on your next credit card statement. Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.We
are sorry that the customer was not happy with their ordering experience for
the Star Shower.Our company takes all inquiries from
our customers
very seriously and we appreciate you taking the time to contact usFeedback
from our customers helps to ensure we are promoting a successful productSince these were purchased through retail we will be happy to replace the
Star Shower for the customerPlease allow 2-weeks for delivery. We thank you for your patience and for bringing this
to our attention.Sincerely,Customer Service Specialist Tell us why here
*** *** ** *** *** *** ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product. Our company takes all inquiries from our customers very
seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productPlease see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $to us as indicated in the Replacement Guarantee. We do ask that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us we will replace at no cost a Red Copper 10” Fry Pan. We are currently experiencing a backorder on this item. The customer will receive an email when this has shipped We believe this is the information you require and feel this resolution will close the matter satisfactorilyThank you for contacting customer service Sincerely, Customer Care Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this,I have indicated what has transpired below on behalf of Telebrands.Order # *** received 08/23/2015STAR SHOWER
$39.99Processing and handling $9.99Total $49.98Discount $10.00We are sorry that the customer was not happy with their ordering experience. We received the order on 8/23/and the customer contacted us on 8/26/to check on the status of the order. Atthis time we offered the customer a discount it they would keep the order. They agreed and we applied a $discount tothe order.This then shipped on 8/27/with FedEx Tracking # *** whichshows the customer will have this by the end of this week 9/3/2015.If the customer still no longer wants this, please refuse delivery and credit will be issued in full upon return of theshipment. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if you follow through with replacing them I don't understand why that wasn't offered in the first place Please ship to the new address that was providedI will follow up once received to correct address on Bond street that I provided.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
The order was not canceled. The order, per TELEBRAND was "stuck" in the system. I will NEVER order again from any company utilizing Telebrand as a service center. The advisement of canceling is a non truth and I am sorry that they have lost my business forever.
Regards,
*** ***
*** * *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology
for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received on 01/30/AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their ordering experience for the Air DragonUnfortunately, due to the high demand, there is a backorder on the Battery Pack. Notices are in the customer orders informing them they will ship separateSince quality customer service is very important to us, I have issued a credit for $for the delay in shipment We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
*** * *** *** * *** *** Richmond, VA 23220-Daytime Phone: *** Evening Phone: *** E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology
for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their ordering experience for the Atomic Lighter. Order # *** received 03/25/ATOMIC LIGHTER = $ATOMIC LIGHTER = $Total $Credit $19.99 4/10/ I have indicated the offer details below: Order today and you’ll receive the Atomic Lighter™ for just $plus FREE shipping and handling! As a very SPECIAL OFFER, you can also add another Atomic Lighter™ + the Atomic Beam USA Flashlight to your order today for just $plus no additional S&HThe customer contacted us on 4/10/and a credit for $was issued to the customers’ *** Account ending in ***We believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, even though the item was delayed in delivery by two additional days (October 8th instead of October 6th), not arriving in time for when I needed them to take with me to Texas
Regards,
*** ***
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this,I have indicated what has transpiredbelow on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses.Our company takes all inquiries from our customers
very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace three foot Pocket Hoses for the customerPlease allow 2-4weeks for delivery. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here
Complaint: ***
I am rejecting this response because: I am not really rejecting the response, but this was the only way to let the Revdex.com know the truth of what happenedAproxdays after placing the order by phone, we received a pre-recorded phone call stating that the item was on back order and we would not receice it until after The next day, (12/12/15) I sent emails at 7:00am requesting that the order be canceledOn 12/13/2015, I attempted to contact them by phone to confirm the order was canceledI was put on hold and told it would be aprox minutesAfter being on hold for minutes, I hung up and on 12/14/I was able to get to talk to a repof the company and hr told me that I could not cancel the order because it had already been shippedI asked what date it was shipped and was told 12/12/I told the rep that it was pretty strange that it was shipped on the same day I sent emails to cancel the orderThe rep finally told me that when I received the package, to return it and that my account would be credited within 6-business daysI contacted my bank and payment had not yet been made to telebrands, so they agreed to help me with my issueTelebrands told me the item shipped on 12/12/and on 12/15/2015, I received an email from telebrands that my order was processed and shipped that date, the 15thI also received notice from DHL (a trucking company) that they had the package and showed a delivery date to me of 12/21/When I received the package, I refused it and returned it to senderThe fact being that after honestly trying to cancel the order before it shipped (and was able to do so) telebrands were so determined to get my money, they flat out lied to me on the shipping date(s)My bank was able to issue a "Visa dispute" and get my money back for me, but not until I had spent several hours contacting telebrands, my bank and having to provide proof that the order had been canceled before it had been shippedBecause of the dis-honesty of the telebrands company and their rep., I think I should be compensated for my time and their dis-honesty in the amount of $50.00.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey were made aware several times and I have the emails to prove it.
Regards,
*** ***
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 11/30/2015STAR
SHOWER REMOTE SET OF
$29.98STAR
SHOWER RED/GREEN SET OF 3 119.98Processing
and handling $4.99Total $154.95We
are sorry that the customer was not happy with their ordering experience This
order is in the process of shipping to the customer today 12/8/2015. Since quality customer service is very
important to us I have issued a credit for $to the customer’s account for
her patience. We thank you for your
patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
I am rejecting this response because:
I am still recieving e-mails from your company and I have unsubscribed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # *** Received 8/26/2015Card Lock pack Leather Look $each set x = $20Total Order $20NOT BILLED We are sorry that the customer was not happy with their ordering experience.Our records show that there were two sets of four sent to the customer address above with *** Tracking ***However the customer was not billed for them. The *** ending in *** with the expiration date of 12/was not authorized for the purchase. If the customer would like to place an order for another set, we will need another credit card to place the orderThetoll-free Customer Service phone number for Telebrands is ###-###-####.Since quality customer service is very important to us, the customer may keep what she received at no cost. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here
Complaint: [redacted]
I am rejecting this response because:
Yes I did receive the second free product. This order STILL missing one brush. Just forget about it. In the future please don't advertise attachments that are not delivered.
Regards,
[redacted]
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this...
product. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Please see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $8.99 to us as indicated in the Replacement Guarantee. We do as that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us we will replace this at no cost, please allow 10-15 business days for delivery. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # RECEIVED 4/2/2015Zip Sox...
SM/Med $19.99 Zip Sox SM/Med 9.99 Zip Sox SM/Med QTY 2 $39.98TOTAL $76.95 We were not aware that the customer had a problem with the Zip Socks, we werenever notified that they wished to return or exchange. We are not Fabfoils.com.Telebrands offers merchandise seen on TV or through their website www.telebrands.com. For future reference the toll-free Customer Service phone number forTelebrands is 800-777-4034.Since quality customer service is very important to us, I have issued a credit of $76.95 to the MasterCard on file ending in [redacted]1676. Thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her refund for the Orgreenic cookware. We are sorry that the...
customer had a problem with the Cookware. We have exhausted our supply on the Organic Cookware. Please note the warranty clearly states. “…we may offer a repair, refund the purchase price minus loss of value to the product from the consumer’s use, or suggest to the consumer a repair facility independent from the merchant”. I have attached a copy of the warranty for reference. These were purchased in April 2012 and the customer has used them for several years. Since quality customer service is very important to us, we will replace this with our New Red Copper Pan. Please allow 10-15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this,...
I have indicated what has transpired below on behalf of Telebrands. We are sorry that the customer was not happy with their ordering experience for the Atomic Beam. Order # [redacted] received on 87/24/17 DLX ATOMIC LANTERN + FLASHLIGHT $22.98 LARGE ATOMIC BEAM LANTERN LARGE $32.98 Total = $55.96 Credit issued on 10/16/2017 for $55.96 Our records show that credit for $55.96 was issued to the account on file for $55.96. This should reflect on your next credit card statement. Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...