Complaint: ***
I am rejecting this response because:This company promised to cancel my order on 12/7/Additionally, they advised that nothing would be charged and furthermore they advised that a refund would be processed and as a result of their negligence my bank account is now overdrawn by $for two separate overdraft fees, one for the original overdraft and a second for extended overdraftIf they would have cancelled my order as requested this would have never happenedI am requesting a full refund $97.40, plus the $in overdraft fees
Regards,
*** ***
Dear Revdex.com; In order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are sorry that the customer is not happy with their Ped Egg. We can assure you these do workI could not locate an order for the customerPlease supply some additional information
so we can research this furtherWhen was this purchased?Where was this purchased from?If the customer purchased this through retail we will have another one sent to them. Quality customer service was very important to us, and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Cc *** Tell us why here
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperienceUnfortunately, I could not locate anything on our files for this customer with the information provided.If you can, please
provide me with the information below. I will be happy to research their order and get back to you as quickly aspossible. In order for us to do that we would need the following:1) Where was this purchased from? Phone or web?2) If purchased through the web, please supply an order number?3) Please supply us with the shipping name and address. 4) Please supply us with the phone number from which the order was placed. 5)Please supply us with a copy of the billing statement showing the charge. Thank you for your patience and attention to this matter Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely,Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** * *** *** *** ***
*** * ** 47130-Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: *** Dear Revdex.com,Your recent complaint has been directed to me for handlingPlease accept my apology for any delay this has causedIn order to
resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are very sorry that the customer had a bad experience with their Star Shower.Unfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customer by phoneIf you can, please provide me with the information belowI will be happy to research this for a replacementIn order for us to do that we would need the following: Where was this purchased from? If purchased locally, please supply copy of receipt (if available). Date of purchase If purchased on line, please supply billing and shipping address Order number. Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 12-3-2015STAR
SHOWER RED/GREEN SET OF 3- $119.98PROCESSING
AND HANDLING
$4.99Total $124.97ORDER
CANCELED 12/14/2015We
are sorry that the customer was not happy with their ordering experienceThe
customer contacted us on 12/14/and their order was canceled.Nothing
will ship or bill to their accountQuality customer service is very important to us and
we apologize for the delay.We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
*** * *** *** * *** *** Houston, TX Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to
resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Brass Bullet W Jet Nozzle HosesUnfortunately we were not able to ship the Ft Hoses the customer order and did not want to delay the customer’s shipment so they were shipped Ft Hoses to equal the two Ft Hoses originally orderedSince quality customer service is very important to us we have issued a full credit to the customer’s account FOR $ 82.97 and they may keep them with our compliments We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have received a replacement Star Shower and it works correctlyThank You for your help resolving this issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands ORDER *** RECEIVED 4/22/Red Copper Pan + Recipe
Book = $Additional Red Copper Pan + Chef Knife = $PROCESSING AND HANDLING = $TOTAL = $ We are very sorry that the customer was not happy with their ordering experienceWe received this order on through our website on 4/20/with this email addressThis order shipped on 5/2/with Fed Ex tracking # ***. This was delivered to the address above on 5/11/If the customer does not want this one, please “return to sender” if unopened. Upon receipt of the return, credit will be issuedQuality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com; In order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are sorry that the customer is not happy with their Ped EggWe will have another one sent to the customer since they received the original one as a gift. Please allow 10-business days from deliveryQuality customer service was very important to us, and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** *** *** ** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands
We are sorry that Ms *** was not happy with their ordering experience for the Hurricane ScrubberThe offer was $for one Hurricane Spin Scrubber with free processing and handling. If they wanted to double the order all you needed to pay was a separate fee of $19.99. I have indicated the offer details belowYou can get your Hurricane Spin Scrubber today, with unique scrubber brushes, extension pole, AC adapter and mesh storage pouch for just $and get FREE shipping and handlingPlus, if you order now, you can double your order and receive a second Hurricane Spin Scrubber plus accessoriesAll you pay is a separate $feeHurry because this offer won't last long! Since quality customer service is very important to us, we will have one sent to the customer at no cost. We believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care Specialist Tell us why here
Dear Revdex.com, We are sorry that the customer was not happy with our first response We stand behind our products and have reshipped this hose to the customer on 12/18/with Fedex tracking which shows the customer should have this by end of day 12/24/ If the customer would like reimbursement please fax a copy of your receipt for reimbursement to (973) 244-0295. Please be sure to include your name and address on any and all correspondence. Thank you for your patience Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received 12/07/STAR SHOWER Magic Motion - $Processing and Handling
$Total $ Due to the high demand we experienced a backorder on this itemThe order was unable to ship within the extended day time frame, the order is canceled by the FTC process and no charges are levied against our customers’ credit cards used when purchasing the productQuality customer service is very important to us and nothing has been billed to the customer’s credit card We apologize for the delay and thank you for your patience Sincerely, Customer Service Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** *** *** *** ** *** *** * ** ***
Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, On behalf of TELEBRANDS, we do not have an order for Mr*** in our system and we are not reaching out to him by phone
We offer merchandise seen on TV or through our website www.telebrands.com The customer would need to contact the correct company to resolve this. If the customer has a phone number they can reach out to them directly Please remove this complaint from our file and correct our Revdex.com rating for Telebrands Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here
Complaint: ***
I am rejecting this response because:
These people are a bunch of Liar's, I have in my computer TWENTY emails sent and received from their Customer Service and they are always the same Evasive, Need more information, and in General nothing but a runaroundI have already told them that My wife bought this Junk off the *** site, so there was no receipt, no paper trail, just a credit card charge, which I cannot findIt was in November of I have provided my Name, Phone number, ETCto no Avail at allThey keep saying in their emails that they want to give me a $voucher to buy another Star Shower, and I have repeatedly Stated that I do not Want another one, I want a REFUND, the product is junk, and I do not want itThen they told me to Package,Insure, and send it back to them in Van Nies California??? I do believe this is a RIP OFF company, that just wants to take every ones moneyWell I want mine back as the product only worked for weeks, and I have been trying to get a refund ever since, Almost a year now
Regards,
*** ***
*** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay
this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their Hurricane Spin Scrubber Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product We will have another one sent to the customer. Unfortunately, due to the high demand we are experiencing a backorder. An email confirmation will be sent with tracking once this has shipped out Quality customer service is very important to us and we thank you for bringing this to our attention We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Complaint: ***
I am rejecting this response because:This company promised to cancel my order on 12/7/Additionally, they advised that nothing would be charged and furthermore they advised that a refund would be processed and as a result of their negligence my bank account is now overdrawn by $for two separate overdraft fees, one for the original overdraft and a second for extended overdraftIf they would have cancelled my order as requested this would have never happenedI am requesting a full refund $97.40, plus the $in overdraft fees
Regards,
*** ***
Dear Revdex.com; In order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are sorry that the customer is not happy with their Ped Egg. We can assure you these do workI could not locate an order for the customerPlease supply some additional information
so we can research this furtherWhen was this purchased?Where was this purchased from?If the customer purchased this through retail we will have another one sent to them. Quality customer service was very important to us, and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Cc *** Tell us why here
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperienceUnfortunately, I could not locate anything on our files for this customer with the information provided.If you can, please
provide me with the information below. I will be happy to research their order and get back to you as quickly aspossible. In order for us to do that we would need the following:1) Where was this purchased from? Phone or web?2) If purchased through the web, please supply an order number?3) Please supply us with the shipping name and address. 4) Please supply us with the phone number from which the order was placed. 5)Please supply us with a copy of the billing statement showing the charge. Thank you for your patience and attention to this matter Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely,Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** * *** *** *** ***
*** * ** 47130-Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: *** Dear Revdex.com,Your recent complaint has been directed to me for handlingPlease accept my apology for any delay this has causedIn order to
resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are very sorry that the customer had a bad experience with their Star Shower.Unfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customer by phoneIf you can, please provide me with the information belowI will be happy to research this for a replacementIn order for us to do that we would need the following: Where was this purchased from? If purchased locally, please supply copy of receipt (if available). Date of purchase If purchased on line, please supply billing and shipping address Order number. Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 12-3-2015STAR
SHOWER RED/GREEN SET OF 3- $119.98PROCESSING
AND HANDLING
$4.99Total $124.97ORDER
CANCELED 12/14/2015We
are sorry that the customer was not happy with their ordering experienceThe
customer contacted us on 12/14/and their order was canceled.Nothing
will ship or bill to their accountQuality customer service is very important to us and
we apologize for the delay.We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
*** * *** *** * *** *** Houston, TX Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to
resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Brass Bullet W Jet Nozzle HosesUnfortunately we were not able to ship the Ft Hoses the customer order and did not want to delay the customer’s shipment so they were shipped Ft Hoses to equal the two Ft Hoses originally orderedSince quality customer service is very important to us we have issued a full credit to the customer’s account FOR $ 82.97 and they may keep them with our compliments We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have received a replacement Star Shower and it works correctlyThank You for your help resolving this issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands ORDER *** RECEIVED 4/22/Red Copper Pan + Recipe
Book = $Additional Red Copper Pan + Chef Knife = $PROCESSING AND HANDLING = $TOTAL = $ We are very sorry that the customer was not happy with their ordering experienceWe received this order on through our website on 4/20/with this email addressThis order shipped on 5/2/with Fed Ex tracking # ***. This was delivered to the address above on 5/11/If the customer does not want this one, please “return to sender” if unopened. Upon receipt of the return, credit will be issuedQuality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com; In order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are sorry that the customer is not happy with their Ped EggWe will have another one sent to the customer since they received the original one as a gift. Please allow 10-business days from deliveryQuality customer service was very important to us, and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** *** *** ** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands
We are sorry that Ms *** was not happy with their ordering experience for the Hurricane ScrubberThe offer was $for one Hurricane Spin Scrubber with free processing and handling. If they wanted to double the order all you needed to pay was a separate fee of $19.99. I have indicated the offer details belowYou can get your Hurricane Spin Scrubber today, with unique scrubber brushes, extension pole, AC adapter and mesh storage pouch for just $and get FREE shipping and handlingPlus, if you order now, you can double your order and receive a second Hurricane Spin Scrubber plus accessoriesAll you pay is a separate $feeHurry because this offer won't last long! Since quality customer service is very important to us, we will have one sent to the customer at no cost. We believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care Specialist Tell us why here
Dear Revdex.com, We are sorry that the customer was not happy with our first response We stand behind our products and have reshipped this hose to the customer on 12/18/with Fedex tracking which shows the customer should have this by end of day 12/24/ If the customer would like reimbursement please fax a copy of your receipt for reimbursement to (973) 244-0295. Please be sure to include your name and address on any and all correspondence. Thank you for your patience Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received 12/07/STAR SHOWER Magic Motion - $Processing and Handling
$Total $ Due to the high demand we experienced a backorder on this itemThe order was unable to ship within the extended day time frame, the order is canceled by the FTC process and no charges are levied against our customers’ credit cards used when purchasing the productQuality customer service is very important to us and nothing has been billed to the customer’s credit card We apologize for the delay and thank you for your patience Sincerely, Customer Service Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** *** *** *** ** *** *** * ** ***
Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, On behalf of TELEBRANDS, we do not have an order for Mr*** in our system and we are not reaching out to him by phone
We offer merchandise seen on TV or through our website www.telebrands.com The customer would need to contact the correct company to resolve this. If the customer has a phone number they can reach out to them directly Please remove this complaint from our file and correct our Revdex.com rating for Telebrands Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here
Complaint: ***
I am rejecting this response because:
These people are a bunch of Liar's, I have in my computer TWENTY emails sent and received from their Customer Service and they are always the same Evasive, Need more information, and in General nothing but a runaroundI have already told them that My wife bought this Junk off the *** site, so there was no receipt, no paper trail, just a credit card charge, which I cannot findIt was in November of I have provided my Name, Phone number, ETCto no Avail at allThey keep saying in their emails that they want to give me a $voucher to buy another Star Shower, and I have repeatedly Stated that I do not Want another one, I want a REFUND, the product is junk, and I do not want itThen they told me to Package,Insure, and send it back to them in Van Nies California??? I do believe this is a RIP OFF company, that just wants to take every ones moneyWell I want mine back as the product only worked for weeks, and I have been trying to get a refund ever since, Almost a year now
Regards,
*** ***
*** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay
this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their Hurricane Spin Scrubber Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product We will have another one sent to the customer. Unfortunately, due to the high demand we are experiencing a backorder. An email confirmation will be sent with tracking once this has shipped out Quality customer service is very important to us and we thank you for bringing this to our attention We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here