Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/3-2015 STAR SHOWER RED/GREEN - $39.99 PROCESSING AND HANDLING $9.99...
Total $49.98 Credit issued $49.98 We are sorry that the customer was not happy with their ordering experience. We received the merchandise and shipped the order. The customer contacted us to cancel the order. Unfortunately this was already in the process of being shipped. Credit was issued to the customers Visa Account ending in [redacted] for $49.98 on 12/15/2015. Quality customer service is very important to us and we apologize for the delay. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve...
this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer is having a problem with the Red Copper Pan that they purchased. Since this was purchased through a retail store, we will have a replacement sent to the customer for the Red Copper Pan. Please allow 10-15 business days for delivery. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to...
resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their Hurricane Spin Broom. Order # 8015448 received on 12/17/16 Hurricane Spin Scrubber = $39.99 Total = $39.99 The customer contacted us on 9/25/2017 that there was a missing charging cord. Which allows the customer to charge the battery. We will have the charging cord sent to the customer from our corporate office in New Jersey. Please allow 10 – 15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Care Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry the customer was not happy with our first response. Credit was issued for the full amount of $69.97 to the [redacted] account ending in [redacted]. Please check with your credit card company so they can show you where the credit was applied to the account. We thank you for your patience. Sincerely,
Complaint: [redacted]
I am rejecting this response because: they haven't done anything about what has happened. They didn't say anything about when they took money from my credit card even though the person on the phone said that it was rejected. They also said that I had to be sent the jewelry, even though I repeatedly said that I didn't want it, and that I wouldn't have to pay for any of it until fourteen days after I got the jewelry. They had then took money from my account when they sent the jewelry, and only when I called again did they say anything about sending credit after I sent the package back. By the way, the package didn't have telebrand jewelry on it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have no faith in the company or product and after waiting 2 months already I doubt I'll see anything. i would like a refund in the form of a check and no product mailed to me.
Regards,
[redacted]
Dear Revdex.com, We are sorry that the customer was not happy with our first response. Normally we do ask for this to come back so we can see what happened to it and ask that they just pay a small shipping charge for the replacement to be sent to them. At this time the customer does not need to return the pan, we have already replaced this for them and they should have this in about 10-15 business days. We thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com; On behalf of Telebrands, please accept my apology for any delay this may have caused. ...
Order [redacted] received 1/22/2016 Star Shower with Green/Red $39.99 Processing and handling $9.99 Total $49.98 We are very sorry that the customer was not happy with their Star Shower. We offer a 30 Day MBG on the product. Below are some tips that the customer can try to get the Star Shower working. If after trying these tips and it still does not work please return the Star Shower to the address below so we can see what happened. Once the Star Shower is received we will reship you a replacement or issue a refund. Telebrands Attn: Customer Service [redacted] Fairfield, NJ 07004 Return with tracking TROUBLE SHOOTING TIPS Visit the following website for helpful hints: https://www.getstarshower.com/instructions.jsp · The Star Shower should be stored in the original shipping box to help ensure it works the next season. If the product is not stored properly it can affect the performance of the Star Shower. · The plug/adapter must be inserted properly. If it is not lighting then check the extension cord and outlet, making sure they are operable (use a working item to test the cords and outlets separately). An extension cord or outlet may be the issue, not the product. · Make sure the on/off toggle switch is in the correct position. The sensor will turn the lights on and off automatically (switch must be in ON position & must be dark enough). Remotes turn the item off and on only. The "motion" switch needs to be selected again for "motion lights". · The unit can take 10-15 minutes to warm up, be patient. · Insert the stake first and then thread on the Star Shower, do not push it into the ground. · Review all instructions including the Star Shower (Motion). Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Sincerely, Customer Service Specialist Tell us why here...
Complaint: [redacted]
I am rejecting this response because: I need: 1. The part that plugs into the spinner 2. The cord 3. The part that plugs into the wall socket
Regards,
[redacted]
ORDER [redacted] Complaint [redacted] [redacted] ** [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted]
* Dear Revdex.com; Please accept my apology for any delay this may have caused. In...
order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hoses. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. We do not ask the customer to incur the expense to return the defective hoses from last year which is why we request just a photo. Since quality customer service is very important to us. Since this was purchased through retail we will be happy to replace the Pocket Hose for the customer. Please allow 10-15 business days for delivery. We thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] [redacted] [redacted] [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about the Orgreenic cookware. ...
We are sorry that Mr. [redacted] was had a problem with the Orgreenic Cookware. Unfortunately we have exhausted our supply on the Organic Cookware. Since quality customer service is very important to us we will be happy to have one of our Red Copper Pans sent to the customer at no cost. We are currently experiencing a backorder on this item. The customer will receive an email when this has shipped. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Care SpecialistTell us why here...
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience.Order# [redacted] received on 8/3/2015Canceledon...
8/11/2015The order was incomplete and missing the address. The order was canceled and nothing was billed to the Visa ending in [redacted] Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience. Sincerely, Customer ServiceSpecialist
[redacted] Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In...
order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. We could not locate an order for the customer with the information provided. This may have been purchased through retail. We will be happy to replace a Pocket Hose for the customer. Please allow 10-15 business days for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Tell us why here...
Dear Revdex.com,Please accept my apology for any delay this may have caused. In order toresolve this, I have indicated what has transpired below on behalf of Telebrands.We were experiencing a backorder on the Orgreenic Pans.We have replaced this for the customer with an 8” and a 12”Pan. Order # [redacted].Please allow 10-15 days for delivery. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist
Complaint: [redacted]
I am rejecting this response because: This company continues to lie and seemingly get's away with it. In their response to Revdex.com of New Jersey, they state that my order was shipped on 12/3/15 which is not true. According to my tracking update from FED EX dated for 12/7/15, it states that a ticket was created with a anticipated shipping date of 12/7/15. A ticket created does not mean that a package has been shipped. Today is 12/9/15 and there is still no shipping information available. I still want the product, just hate the dishonesty. What am I to believe now? Anyway, I am sending Revdex.com the latest info from FED EX (See Below)This tracking update has been requested by: Name: AnonymousE-Mail: [redacted] Tracking Number [redacted]Invoice Number ID[redacted]Reference ID[redacted]Anticipated Ship Date 12/07/2015Destination [redacted]Scheduled Delivery PendingService Type FedEx SmartPost Tracking results as of Dec 08, 2015 4:52p GMT Date/Time Location/Activity12/07/2015 9:53 am /Shipment information sent to FedEx
Regards,
[redacted]
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]
[redacted] Dear Revdex.com, It's unfortunate our customer misunderstood the offer as all of the details are provided when you visit the...
site. I have indicated what has transpired below on behalf of Telebrands. This promotion advises the customer to contact the toll free number for the gift or redeem for $10 off a $20 offer. Quality customer service is very important to us a $10 courtesy discount has been processed as a matter of good will and will reflect in the customer’s account within 3-5 business days. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay...
this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order #[redacted] received 11/27/2016Square Pan with Lid = $59.99Total $59.99 We are sorry that the customer was not happy with their Red Copper Cookware. Quality customer service is very important to us and we have issued a full credit to their [redacted]. This will reflect on their next statement. Thank you for bringing this to our attention. Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I'm not sure why they say they do not have my address. I've emailed it close to a dozen times. Also, this puts me in the position of trying to get an email to them with my address to resolve this. Trying to get them an email has been very unsatisfactory. At times the correct address would come back that their box had reached it's quota and could not complete the sending. This sent me in a spiral of emailing and calling which went around and around. We shall see if this resolves it or not.
Regards,
[redacted]
SEQUENCE [redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for...
handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. ORDER [redacted] INTERNET ORDER RECEIVED 7/15/2016 PKT HOSE TOP BRASS 100 FOOT = $49.99 PROCESSING AND HANDLING = $7.99 TOTAL ...⇄ = $57.98 We are very sorry that the customer was not happy with their order for the Pocket Hose. The 100 Foot Pocket Hose was not available and we shipped the customer two 50 Foot Pocket Hoses. We also offer a discount for if they wished to keep them. The customer declined and wanted to return. We received them back on 8/3/2016 and issued credit in full for $57.98. Since quality customer service is very important to us, we have issued a credit for the return postage of $21.12 to their [redacted] card on file ending in [redacted], this should reflect on their next billing statement. Thank you for bringing this to your patience. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience...
with The Grass Shots. We can assure you these do work. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will refund the customer for the cost of $12.97. I was unable to reach the customer by phone to get a complete address. Please supply the full customer address so we can have a check reimbursement mailed to them. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/3-2015 STAR SHOWER RED/GREEN - $39.99 PROCESSING AND HANDLING $9.99...
Total $49.98 Credit issued $49.98 We are sorry that the customer was not happy with their ordering experience. We received the merchandise and shipped the order. The customer contacted us to cancel the order. Unfortunately this was already in the process of being shipped. Credit was issued to the customers Visa Account ending in [redacted] for $49.98 on 12/15/2015. Quality customer service is very important to us and we apologize for the delay. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve...
this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer is having a problem with the Red Copper Pan that they purchased. Since this was purchased through a retail store, we will have a replacement sent to the customer for the Red Copper Pan. Please allow 10-15 business days for delivery. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to...
resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their Hurricane Spin Broom. Order # 8015448 received on 12/17/16 Hurricane Spin Scrubber = $39.99 Total = $39.99 The customer contacted us on 9/25/2017 that there was a missing charging cord. Which allows the customer to charge the battery. We will have the charging cord sent to the customer from our corporate office in New Jersey. Please allow 10 – 15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Care Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry the customer was not happy with our first response. Credit was issued for the full amount of $69.97 to the [redacted] account ending in [redacted]. Please check with your credit card company so they can show you where the credit was applied to the account. We thank you for your patience. Sincerely,
Complaint: [redacted]
I am rejecting this response because: they haven't done anything about what has happened. They didn't say anything about when they took money from my credit card even though the person on the phone said that it was rejected. They also said that I had to be sent the jewelry, even though I repeatedly said that I didn't want it, and that I wouldn't have to pay for any of it until fourteen days after I got the jewelry. They had then took money from my account when they sent the jewelry, and only when I called again did they say anything about sending credit after I sent the package back. By the way, the package didn't have telebrand jewelry on it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have no faith in the company or product and after waiting 2 months already I doubt I'll see anything. i would like a refund in the form of a check and no product mailed to me.
Regards,
[redacted]
Dear Revdex.com, We are sorry that the customer was not happy with our first response. Normally we do ask for this to come back so we can see what happened to it and ask that they just pay a small shipping charge for the replacement to be sent to them. At this time the customer does not need to return the pan, we have already replaced this for them and they should have this in about 10-15 business days. We thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com; On behalf of Telebrands, please accept my apology for any delay this may have caused. ...
Order [redacted] received 1/22/2016 Star Shower with Green/Red $39.99 Processing and handling $9.99 Total $49.98 We are very sorry that the customer was not happy with their Star Shower. We offer a 30 Day MBG on the product. Below are some tips that the customer can try to get the Star Shower working. If after trying these tips and it still does not work please return the Star Shower to the address below so we can see what happened. Once the Star Shower is received we will reship you a replacement or issue a refund. Telebrands Attn: Customer Service [redacted] Fairfield, NJ 07004 Return with tracking TROUBLE SHOOTING TIPS Visit the following website for helpful hints: https://www.getstarshower.com/instructions.jsp · The Star Shower should be stored in the original shipping box to help ensure it works the next season. If the product is not stored properly it can affect the performance of the Star Shower. · The plug/adapter must be inserted properly. If it is not lighting then check the extension cord and outlet, making sure they are operable (use a working item to test the cords and outlets separately). An extension cord or outlet may be the issue, not the product. · Make sure the on/off toggle switch is in the correct position. The sensor will turn the lights on and off automatically (switch must be in ON position & must be dark enough). Remotes turn the item off and on only. The "motion" switch needs to be selected again for "motion lights". · The unit can take 10-15 minutes to warm up, be patient. · Insert the stake first and then thread on the Star Shower, do not push it into the ground. · Review all instructions including the Star Shower (Motion). Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Sincerely, Customer Service Specialist Tell us why here...
Complaint: [redacted]
I am rejecting this response because: I need: 1. The part that plugs into the spinner 2. The cord 3. The part that plugs into the wall socket
Regards,
[redacted]
ORDER [redacted] Complaint [redacted] [redacted] ** [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted]
* Dear Revdex.com; Please accept my apology for any delay this may have caused. In...
order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hoses. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. We do not ask the customer to incur the expense to return the defective hoses from last year which is why we request just a photo. Since quality customer service is very important to us. Since this was purchased through retail we will be happy to replace the Pocket Hose for the customer. Please allow 10-15 business days for delivery. We thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] [redacted] [redacted] [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about the Orgreenic cookware. ...
We are sorry that Mr. [redacted] was had a problem with the Orgreenic Cookware. Unfortunately we have exhausted our supply on the Organic Cookware. Since quality customer service is very important to us we will be happy to have one of our Red Copper Pans sent to the customer at no cost. We are currently experiencing a backorder on this item. The customer will receive an email when this has shipped. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Care SpecialistTell us why here...
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience.Order# [redacted] received on 8/3/2015Canceledon...
8/11/2015The order was incomplete and missing the address. The order was canceled and nothing was billed to the Visa ending in [redacted] Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience. Sincerely, Customer ServiceSpecialist
[redacted] Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In...
order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. We could not locate an order for the customer with the information provided. This may have been purchased through retail. We will be happy to replace a Pocket Hose for the customer. Please allow 10-15 business days for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Tell us why here...
Dear Revdex.com,Please accept my apology for any delay this may have caused. In order toresolve this, I have indicated what has transpired below on behalf of Telebrands.We were experiencing a backorder on the Orgreenic Pans.We have replaced this for the customer with an 8” and a 12”Pan. Order # [redacted].Please allow 10-15 days for delivery. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist
Complaint: [redacted]
I am rejecting this response because: This company continues to lie and seemingly get's away with it. In their response to Revdex.com of New Jersey, they state that my order was shipped on 12/3/15 which is not true. According to my tracking update from FED EX dated for 12/7/15, it states that a ticket was created with a anticipated shipping date of 12/7/15. A ticket created does not mean that a package has been shipped. Today is 12/9/15 and there is still no shipping information available. I still want the product, just hate the dishonesty. What am I to believe now? Anyway, I am sending Revdex.com the latest info from FED EX (See Below)This tracking update has been requested by: Name: AnonymousE-Mail: [redacted] Tracking Number [redacted]Invoice Number ID[redacted]Reference ID[redacted]Anticipated Ship Date 12/07/2015Destination [redacted]Scheduled Delivery PendingService Type FedEx SmartPost Tracking results as of Dec 08, 2015 4:52p GMT Date/Time Location/Activity12/07/2015 9:53 am /Shipment information sent to FedEx
Regards,
[redacted]
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]
[redacted] Dear Revdex.com, It's unfortunate our customer misunderstood the offer as all of the details are provided when you visit the...
site. I have indicated what has transpired below on behalf of Telebrands. This promotion advises the customer to contact the toll free number for the gift or redeem for $10 off a $20 offer. Quality customer service is very important to us a $10 courtesy discount has been processed as a matter of good will and will reflect in the customer’s account within 3-5 business days. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay...
this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order #[redacted] received 11/27/2016Square Pan with Lid = $59.99Total $59.99 We are sorry that the customer was not happy with their Red Copper Cookware. Quality customer service is very important to us and we have issued a full credit to their [redacted]. This will reflect on their next statement. Thank you for bringing this to our attention. Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I'm not sure why they say they do not have my address. I've emailed it close to a dozen times. Also, this puts me in the position of trying to get an email to them with my address to resolve this. Trying to get them an email has been very unsatisfactory. At times the correct address would come back that their box had reached it's quota and could not complete the sending. This sent me in a spiral of emailing and calling which went around and around. We shall see if this resolves it or not.
Regards,
[redacted]
SEQUENCE [redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for...
handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. ORDER [redacted] INTERNET ORDER RECEIVED 7/15/2016 PKT HOSE TOP BRASS 100 FOOT = $49.99 PROCESSING AND HANDLING = $7.99 TOTAL ...⇄ = $57.98 We are very sorry that the customer was not happy with their order for the Pocket Hose. The 100 Foot Pocket Hose was not available and we shipped the customer two 50 Foot Pocket Hoses. We also offer a discount for if they wished to keep them. The customer declined and wanted to return. We received them back on 8/3/2016 and issued credit in full for $57.98. Since quality customer service is very important to us, we have issued a credit for the return postage of $21.12 to their [redacted] card on file ending in [redacted], this should reflect on their next billing statement. Thank you for bringing this to your patience. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience...
with The Grass Shots. We can assure you these do work. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will refund the customer for the cost of $12.97. I was unable to reach the customer by phone to get a complete address. Please supply the full customer address so we can have a check reimbursement mailed to them. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...