[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry the customer is not happy with our first request. Since the customer could not supply a receipt, we refunded the purchase prices minus the loss of value and return of product of $47.98 Since quality customer service is very important to us we can send the customer our Red Copper Cookware as a replacement. Please allow 10-15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I am in agreement with this if they will replace all four cups I purchased. Please send blues, greens or yellows. NO pink or purple please. At ten dollars each they are rather expensive to not have lasted no longer than they have. Also please have them looking into correcting the cups so that they do not mildew under the seal.
Regards,
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/10/2016 ATOMIC BEAM - $19.99...
ATOMIC BEAM - $19.98 X 2 = 39.98 Processing and Handling $9.99 Total $69.96 We are sorry the customer was not happy with their ordering experience. The order shipped on 8/3/2016 with Fed Ex Tracking [redacted] which shows this is being returned to our warehouse. Credit was issued in full for $69.96 on 12/20/2016 to the [redacted] on file ending in [redacted]. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist
Complaint: [redacted]
I am rejecting this response because:
My money has now been refunded. Seems crazy that since I received the first solicitation call from this company, I am now receiving near constant calls. I am on the do not call list AND never gave this company permission to release my number to anyone.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Let's see how the batch turns out. I would like to keep this open until that happens.
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology...
for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry that the customer was not happy with their ordering experience for the AIR DRAGON. The order was in process ready to ship when the customer contacted us with request to cancel. A full credit for $148.90 was issued on 05/01/2017 to order # [redacted] to their [redacted] account on file ending in [redacted]. Quality customer service is very important to us and we thank you for your patience. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Star Shower Laser Lights are compliant with FDA regulations governing lasers and with Consumer Product...
Safety standards. Consumers should carefully read and follow directions in our instruction sheet and our website to assure the full enjoyment and safety of our product. Star Shower should be pointed directly at your home, never directly into the sky. To position your Star Shower at the optimal angle, please refer to our instruction sheet for the recommended distance-to-surface ratio to cover your intended surface. Lasers should not be projected at or within the flight path of an aircraft within 10 nautical miles of an airport. If your intended surface is within 10 nautical miles of an airport, lower the angle of the Star Shower so that no lasers point into the sky. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 12-1-2015STAR
SHOWER RED/GREEN - $39.99PROCESSING
AND HANDLING ...
$9.99Total $59.97We
are sorry that the customer was not happy with their ordering experience. I have
indicated the offer details below. For a limited time, you can get the upgraded red and green
Star Shower laser light with the extra long stake for just $39.99 plus $9.99
shipping and handling or get a six pack of Star Shower laser lights for just
$239.94 and pay no shipping and handling.There
are many other offers for the Star Shower and we are not sure who the customer
contacted. Unfortunately we were not notified of a discrepancy. This offer is not a Buy One Get One for the
processing and handling. Since quality customer service is very important to
us we have issued a credit for the processing and handling of $9.99. This
credit will reflect on their billing statement. We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology...
for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their ordering experience for the Hurricane Spin Scrubber Order # [redacted] received on 01/25/2017 Hurricane Spin Scrubber = $39.99 Hurricane Spin Scrubber = $39.99 X 2 = 79.98 Hurricane Spin Scrubber = $19.99 FREE PROCESSING AND HANDLING Total = $139.96 A return label was sent to the customer on 2/27/2017 and credit was issued for $79.98 to the [redacted] on file on 3/2/2017 this credit should reflect on their next billing statement. We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product. Order # [redacted] received on 04/08/2016 Red...
Copper Cookware 10” Fry Pan + Recipe = $19.99 Red Copper Cookware 10” Fry Pan + Chef Knife = $9.99 Red Copper Cookware 10” Fry Pan Lid Processing and handling $7.99 Total = $52.96 Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. We do ask that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us we will replace this at no cost, please allow 10-15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, We are sorry the customer was not happy with our first response.We do as that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us, we have replaced this for the customer at no cost. This shipped on 11/21/2016 with Fed Ex tracking [redacted]. Sincerely,Customer Service Specialist Dear Revdex.com, We are sorry the customer was not happy with our first response. We do as that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us, we have replaced this for the customer at no cost. This shipped on 11/21/2016 with Fed Ex tracking [redacted]. Sincerely, Customer Service Specialist
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I...
have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose. We can assure you these do work. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the Pocket Hose for the customer. I have was unable to reach them by phone, so please supply mailing address so we can have one sent to them. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/28/2015STAR
SHOWER REMOTE QUANTITY 2...
$79.98Processing
and handling $19.98Total $99.96We
are sorry that the customer was not happy with their ordering experience. We are sorry for the delay. This order shipped on 12/3/2015 and is in
transit to the customer. Since quality customer service is very
important to us I have issued a credit for $10 to the customer’s account for his
patience. We thank you for your patience and for bringing this
to our attention.Sincerely,Customer Service Specialist Tell us why here...
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience. Order # [redacted] received on...
7/3/2015Colorama + Pocket + Pencils $12.99Coloring Kit $ 12.99Colorama set of 2 $10.00Processing and handling $9.98Total $45.96Unfortunately, we experienced a backorder on the Colorama. When this was ready to ship Ms Larsen’s order was not processed for shipping due to the Visa Card [redacted] (exp. date 09/16) not being authorized for thepurchase. Without authorization the order cannot be shipped. Nothing was billed or shipped to her account.If Ms [redacted] would like to reactivate the order, please contact out Customer Satisfaction Unit for any additional questions or concerns at ###-###-####.Monday-Friday 9AM-5PM EST. Quality customer service is very important to us and we thank you for bringing this to our attention.Thank you for your patience. Sincerely, Customer ServiceSpecialist Tell us why here...
Dear
Revdex.com,Your
recent complaint has been directed to me for handling. Please accept my apology for any delay this
has caused. In order to resolve this, I
have indicated what has transpired below on behalf of Telebrands.We are very
sorry that the customer had a bad experience with their...
Pocket Hose. We can
assure you these do work.Our company takes all inquiries from our customers
very seriously and we appreciate you taking the time to contact us. Feedback
from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be
happy to replace the 25 FT Pocket Hose for the customer. Order #[redacted], please
allow 2-4 weeks for delivery. Quality customer service is very important to us and
we thank you for bringing this to our attention.Sincerely,Customer Service Specialist
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any...
delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their ordering experience for the Brownie Bonanza. Unfortunately, due to the high demand these are currently on backorder and do not know when they well be available. The customer’s account was not billed. As a courtesy I will send the customer our Red Copper Flipwich with Fliptastic foods and desserts recipe booklet at no cost. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry the customer is not happy with our first request. Since the customer could not supply a receipt, we refunded the purchase prices minus the loss of value and return of product of $47.98 Since quality customer service is very important to us we can send the customer our Red Copper Cookware as a replacement. Please allow 10-15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I am in agreement with this if they will replace all four cups I purchased. Please send blues, greens or yellows. NO pink or purple please. At ten dollars each they are rather expensive to not have lasted no longer than they have. Also please have them looking into correcting the cups so that they do not mildew under the seal.
Regards,
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/10/2016 ATOMIC BEAM - $19.99...
ATOMIC BEAM - $19.98 X 2 = 39.98 Processing and Handling $9.99 Total $69.96 We are sorry the customer was not happy with their ordering experience. The order shipped on 8/3/2016 with Fed Ex Tracking [redacted] which shows this is being returned to our warehouse. Credit was issued in full for $69.96 on 12/20/2016 to the [redacted] on file ending in [redacted]. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist
Complaint: [redacted]
I am rejecting this response because:
My money has now been refunded. Seems crazy that since I received the first solicitation call from this company, I am now receiving near constant calls. I am on the do not call list AND never gave this company permission to release my number to anyone.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Let's see how the batch turns out. I would like to keep this open until that happens.
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology...
for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry that the customer was not happy with their ordering experience for the AIR DRAGON. The order was in process ready to ship when the customer contacted us with request to cancel. A full credit for $148.90 was issued on 05/01/2017 to order # [redacted] to their [redacted] account on file ending in [redacted]. Quality customer service is very important to us and we thank you for your patience. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Star Shower Laser Lights are compliant with FDA regulations governing lasers and with Consumer Product...
Safety standards. Consumers should carefully read and follow directions in our instruction sheet and our website to assure the full enjoyment and safety of our product. Star Shower should be pointed directly at your home, never directly into the sky. To position your Star Shower at the optimal angle, please refer to our instruction sheet for the recommended distance-to-surface ratio to cover your intended surface. Lasers should not be projected at or within the flight path of an aircraft within 10 nautical miles of an airport. If your intended surface is within 10 nautical miles of an airport, lower the angle of the Star Shower so that no lasers point into the sky. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 12-1-2015STAR
SHOWER RED/GREEN - $39.99PROCESSING
AND HANDLING ...
$9.99Total $59.97We
are sorry that the customer was not happy with their ordering experience. I have
indicated the offer details below. For a limited time, you can get the upgraded red and green
Star Shower laser light with the extra long stake for just $39.99 plus $9.99
shipping and handling or get a six pack of Star Shower laser lights for just
$239.94 and pay no shipping and handling.There
are many other offers for the Star Shower and we are not sure who the customer
contacted. Unfortunately we were not notified of a discrepancy. This offer is not a Buy One Get One for the
processing and handling. Since quality customer service is very important to
us we have issued a credit for the processing and handling of $9.99. This
credit will reflect on their billing statement. We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology...
for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their ordering experience for the Hurricane Spin Scrubber Order # [redacted] received on 01/25/2017 Hurricane Spin Scrubber = $39.99 Hurricane Spin Scrubber = $39.99 X 2 = 79.98 Hurricane Spin Scrubber = $19.99 FREE PROCESSING AND HANDLING Total = $139.96 A return label was sent to the customer on 2/27/2017 and credit was issued for $79.98 to the [redacted] on file on 3/2/2017 this credit should reflect on their next billing statement. We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product. Order # [redacted] received on 04/08/2016 Red...
Copper Cookware 10” Fry Pan + Recipe = $19.99 Red Copper Cookware 10” Fry Pan + Chef Knife = $9.99 Red Copper Cookware 10” Fry Pan Lid Processing and handling $7.99 Total = $52.96 Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. We do ask that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us we will replace this at no cost, please allow 10-15 business days for delivery. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, We are sorry the customer was not happy with our first response.We do as that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us, we have replaced this for the customer at no cost. This shipped on 11/21/2016 with Fed Ex tracking [redacted]. Sincerely,Customer Service Specialist Dear Revdex.com, We are sorry the customer was not happy with our first response. We do as that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us, we have replaced this for the customer at no cost. This shipped on 11/21/2016 with Fed Ex tracking [redacted]. Sincerely, Customer Service Specialist
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I...
have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose. We can assure you these do work. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the Pocket Hose for the customer. I have was unable to reach them by phone, so please supply mailing address so we can have one sent to them. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/28/2015STAR
SHOWER REMOTE QUANTITY 2...
$79.98Processing
and handling $19.98Total $99.96We
are sorry that the customer was not happy with their ordering experience. We are sorry for the delay. This order shipped on 12/3/2015 and is in
transit to the customer. Since quality customer service is very
important to us I have issued a credit for $10 to the customer’s account for his
patience. We thank you for your patience and for bringing this
to our attention.Sincerely,Customer Service Specialist Tell us why here...
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience. Order # [redacted] received on...
7/3/2015Colorama + Pocket + Pencils $12.99Coloring Kit $ 12.99Colorama set of 2 $10.00Processing and handling $9.98Total $45.96Unfortunately, we experienced a backorder on the Colorama. When this was ready to ship Ms Larsen’s order was not processed for shipping due to the Visa Card [redacted] (exp. date 09/16) not being authorized for thepurchase. Without authorization the order cannot be shipped. Nothing was billed or shipped to her account.If Ms [redacted] would like to reactivate the order, please contact out Customer Satisfaction Unit for any additional questions or concerns at ###-###-####.Monday-Friday 9AM-5PM EST. Quality customer service is very important to us and we thank you for bringing this to our attention.Thank you for your patience. Sincerely, Customer ServiceSpecialist Tell us why here...
Complaint: [redacted]
1. It was a gift so I am not exactly sure where it was purchased2 I received it Christmas
Regards,
[redacted]
Dear
Revdex.com,Your
recent complaint has been directed to me for handling. Please accept my apology for any delay this
has caused. In order to resolve this, I
have indicated what has transpired below on behalf of Telebrands.We are very
sorry that the customer had a bad experience with their...
Pocket Hose. We can
assure you these do work.Our company takes all inquiries from our customers
very seriously and we appreciate you taking the time to contact us. Feedback
from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be
happy to replace the 25 FT Pocket Hose for the customer. Order #[redacted], please
allow 2-4 weeks for delivery. Quality customer service is very important to us and
we thank you for bringing this to our attention.Sincerely,Customer Service Specialist
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any...
delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their ordering experience for the Brownie Bonanza. Unfortunately, due to the high demand these are currently on backorder and do not know when they well be available. The customer’s account was not billed. As a courtesy I will send the customer our Red Copper Flipwich with Fliptastic foods and desserts recipe booklet at no cost. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]