[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product. Our...
company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Please see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $8.99 to us as indicated in the Replacement Guarantee. We do asK that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us we will replace this at no cost, please allow 10-15 business days for delivery. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of...
Telebrands. Order [redacted] received 03/10/2017 HURRICANE SPIN BROOM $13.33 SPIN BROOM & STICKY BUDDY = $6.66 PROCESSING AND HANDLING - $9.99 Tax = $2.10 TOTAL = $32.43 We are sorry that MS [redacted] was not happy with their ordering experience for the Hurricane Spin Broom. Unfortunately due to the high demand we were experiencing a back order and not shipped until available. The customer contacted us on 5/2/2017, the order had already shipped. The customer was advised to refuse delivery and full credit would be issued upon receipt of the return. The order shipped on 5/2/2017 with Fed Ex Tracking [redacted] which shows delivered on 5/5/2017. Once the package is returned a full credit will be issued. We thank you for your patience and we believe this is the information you require. Sincerely, Customer Care Specialist
Dear Revdex.com, Credit has been issued to the customers in full for $97.40 to the Visa card ending in 2238 on 12/22/2015. This credit will reflect on their next billing statement. To address [redacted]’s request for reimbursement for overdraft fees incurred as a result of this transaction, he may FAX the bank statement in question to our Customer Satisfaction Unit at [redacted]. The bank statement must contain customer’s name and account balances before and after Telebrands’ charge was assessed to confirm it was in fact Telebrands’ transaction which was responsible for the overdraft charge. Upon review of the bank statement, [redacted] will be contacted and advised the status of any reimbursements forthcoming for overdraft charges. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused....
In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received on 1/25/2017 AIR DRAGON DLX COMPLETE SYSTEM - $59.98 Processing and handling $9.99 Total = $69.97 We are sorry that the customer was not happy with their Air Dragon experience. To be eligible for the $20 rebate you have to be a member of the My Every Day Saver program. We were not aware of a problem in signing up to the program. Since quality customer service is very important to us we will issue a credit to her account for this $20 rebate. This will reflect on her next billing statement. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Care Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry that MS [redacted] did not receive the Flat Head Brush in your shipment. Our main office in New Jersey will be shipping this to you directly from their office. Please allow 10-15 business days for delivery. Thank you for your patience. Sincerely, Customer Care Specialist Tell us why here...
Complaint: [redacted]
I am rejecting this response because:I was given multiple dates for when to expect the product but on 12/15 I was told by end of day 12/18. Then on 12/17, delivery was changed to end of day 12/19. It did arrive today 12/19. When I first ordered the product, I suspected there might be fraud since immediately after placing the order, I got a call wanting to confirm my billing credit card which I refused to do. As I indicated to you in my original report, I called my credit card company to say I suspected fraud. Yesterday 12/18, I had a charge to my credit card from a company Procura I do not do business with. I called my credit card company who said it is a business selling groceries in Guatelama. My credit card has a chip. Star Shower is the only purchase I made on the internet this holiday season. My credit card company cancelled my credit card today and is in the process of issuing me a new one. I would like Telebrands to look at what their processing is on credit cards to make sure customer information is secure. I feel like mine was compromised perhaps through their ordering process.
Regards,
[redacted]
Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry that the customer was not happy with...
their ordering experience for the Atomic Beam. Order # 8664245 received on 10/7/2017 Atomic Beam Lantern + Flashlight $9.99 Atomic Beam Bundle = $59.99 Atomic Beam Magnet = $19.99 Total $89.97 We are sorry the customer is not happy with their Atomic Beam ordering experience. Our records show that the customer’s order shipped on 11/1/2017 with Fed Ex # [redacted]. Tracking shows this was delivered to the customer’s address below on 11/4/2017. Quality customer service is very important to us and thank you for your patience. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Orgreenic Pan. Our company takes all inquiries from our...
customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since customer service is very important to us, we will be happy to replace the Orgreenic pan for the customer. Please advise what size pan that you have, so we can have this replaced for you. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...
[redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your request has been directed to me for handling. Please accept my apology for any delay this has...
caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry the customer was not happy with their Star Shower ordering experience. Order [redacted] Received 9/30/2017 Star Shower Slideshow = $39.99 Processing and handling = $9.99 Total $49.98 Credit issued $49.98 12/13/2017 Credit was issued to Mr. [redacted] account on 12/13/2017 for $49.98. The customer will need to check with their credit card company to see where the credit was applied. Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/25/2015STAR
SHOWER Set of 6 - $239.94Star
Shower Base 6 Pack- $29.99Processing
and Handling...
FREETotal $269.93We
are sorry that the customer was not happy with their ordering experience. We were trying to expedite all orders and unfortunately, this shipped to the
customer. Once a shipment is in transit it cannot be recalled once the item is
in transit.Please
refuse delivery on the shipment and a full credit will be issued upon receipt
of the return. Quality customer service is very important to us. We apologize for any inconvenience this has
caused.Thank you for your patience.Sincerely,Customer Service Specialist
Dear Revdex.com;Please accept my apology for any delay this may have
caused. In order to resolve this, I have indicated what has transpired below on
behalf of Telebrands.We are sorry that the customer was not happy with
the Everyday Savings Club.During the ordering process this customer agreed to
this...
program and the terms and conditions were outlined as a $1.00 fee for a
trial offer and $14.99 times per month.This has been canceled and we have requested a refund
of $30.98 for this program. The credit will
reflect on their next billing statement. Quality customer service is very important to us and
we thank you for your patience.
[redacted] Buffalo, NY 14225 Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to...
resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry the customer was not happy with their Retail purchase of the Star Shower. Since quality customer service is very important to us we will have a similar product – The Winter Wonder Land – sent to them at no cost. We are currently experiencing a backorder on this. The customer will receive an email confirmation once this has shipped. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order # [redacted] received 7/14/2014Royal Posture...
$19.99Additional Royal Posture $9.99Processing and handling $6.99Taxes $3.16Total $40.03Order # [redacted] PLACED 7/24/2015Royal Posture $19.99Royal Posture $19.99Processing and handling $6.99Taxes $3.85Total $50.85 We are sorry that the customer was not happy with their ordering experience. I have indicated the offer below. You can get the Royal Posture® back support system today for only $19.99 plus $6.99 shipping and handling. Plus, when you order today,you can double your order! All you pay is a separate $9.99 fee. Royal Posture comes in 2 sizes. Small / Medium (25" - 36" waist) and Large / XLarge(37" - 58" waist) The second order was placed when the customer was not happy with the 1st order and it was upgraded to the Deluxe which is at $19.99 each.Since quality customer service is very important to us we will issue a credit for both orders. This credit will reflect on their next billing statement and they may keep them with our compliment. We thankyou for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, We indicated that a full credit was issued to the customer’s account. As instructed by Customer Service, donate the Couch Coat if they did not want it. We are sorry it did not work out and appreciate their feedback. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
[redacted] received 12/06/2015STAR
SHOWER RED/GREEN - $39.99 X 2 = $79.99Processing
and Handling ...
$19.99EXPEDITED
SHIPPING $9.99Total $109.95We
are sorry that the customer was not happy with their ordering experience. Unfortunately we never received a cancelation notice and this was shipped on
12/12/2015.If
the customer would like to refuse delivery on the shipment a full credit will
be issued upon receipt of the return. Quality customer service is very important to us and
we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] Received 8/26/2015Card Lock 4 pack Leather Look $10 each set x 2 = $20Total Order $20NOT...
BILLED We are sorry that the customer was not happy with their ordering experience.Our records show that there were two sets of four sent to the customer address above with [redacted] Tracking [redacted]However the customer was not billed for them. The [redacted] ending in [redacted] with the expiration date of 12/17 was not authorized for the purchase. If the customer would like to place an order for another set, we will need another credit card to place the order. Thetoll-free Customer Service phone number for Telebrands is ###-###-####.Since quality customer service is very important to us, the customer may keep what she received at no cost. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...
[redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your recent request has been directed to me for handling. Please accept my apology for any delay...
this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order [redacted] RECEIVED 10/13/2017 Winter Wonderland Dlx $79.98 Expedited Shipping $9.99 Total $89.97 We are sorry that the customer was not happy with their ordering experience. Our records show this above order shipped on 10/27/2017 with Fed Ex Tracking [redacted] – tracking shows this was delivered on 11/1/2017 to the customer address listed below: [redacted] The customer contacted us to cancel the order on 10/27/2017. Unfortunately, they order was already in process and could not be canceled. At that time we offered a discount to keep the merchandise. The customer was advised to refuse delivery on the shipment. Since quality customer service is very important to us, we will issue a full credit to the customer’s account. The credit will reflect on their next billing statement. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/8-2015 STAR SHOWER RED/GREEN - $39.99 STAR SHOWER RED/GREEN - $39.99 PROCESSING...
AND HANDLING $9.99 TAX ...⇄ $7.43 Total $97.40 Credit issued $97.40 We are sorry that the customer was not happy with their ordering experience. Credit has been issued to the customers in full for $97.40. This credit will reflect on their next billing statement. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product. Our...
company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Please see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $8.99 to us as indicated in the Replacement Guarantee. We do asK that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us we will replace this at no cost, please allow 10-15 business days for delivery. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of...
Telebrands. Order [redacted] received 03/10/2017 HURRICANE SPIN BROOM $13.33 SPIN BROOM & STICKY BUDDY = $6.66 PROCESSING AND HANDLING - $9.99 Tax = $2.10 TOTAL = $32.43 We are sorry that MS [redacted] was not happy with their ordering experience for the Hurricane Spin Broom. Unfortunately due to the high demand we were experiencing a back order and not shipped until available. The customer contacted us on 5/2/2017, the order had already shipped. The customer was advised to refuse delivery and full credit would be issued upon receipt of the return. The order shipped on 5/2/2017 with Fed Ex Tracking [redacted] which shows delivered on 5/5/2017. Once the package is returned a full credit will be issued. We thank you for your patience and we believe this is the information you require. Sincerely, Customer Care Specialist
Dear Revdex.com, Credit has been issued to the customers in full for $97.40 to the Visa card ending in 2238 on 12/22/2015. This credit will reflect on their next billing statement. To address [redacted]’s request for reimbursement for overdraft fees incurred as a result of this transaction, he may FAX the bank statement in question to our Customer Satisfaction Unit at [redacted]. The bank statement must contain customer’s name and account balances before and after Telebrands’ charge was assessed to confirm it was in fact Telebrands’ transaction which was responsible for the overdraft charge. Upon review of the bank statement, [redacted] will be contacted and advised the status of any reimbursements forthcoming for overdraft charges. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused....
In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received on 1/25/2017 AIR DRAGON DLX COMPLETE SYSTEM - $59.98 Processing and handling $9.99 Total = $69.97 We are sorry that the customer was not happy with their Air Dragon experience. To be eligible for the $20 rebate you have to be a member of the My Every Day Saver program. We were not aware of a problem in signing up to the program. Since quality customer service is very important to us we will issue a credit to her account for this $20 rebate. This will reflect on her next billing statement. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Care Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry that MS [redacted] did not receive the Flat Head Brush in your shipment. Our main office in New Jersey will be shipping this to you directly from their office. Please allow 10-15 business days for delivery. Thank you for your patience. Sincerely, Customer Care Specialist Tell us why here...
Complaint: [redacted]
I am rejecting this response because:I was given multiple dates for when to expect the product but on 12/15 I was told by end of day 12/18. Then on 12/17, delivery was changed to end of day 12/19. It did arrive today 12/19. When I first ordered the product, I suspected there might be fraud since immediately after placing the order, I got a call wanting to confirm my billing credit card which I refused to do. As I indicated to you in my original report, I called my credit card company to say I suspected fraud. Yesterday 12/18, I had a charge to my credit card from a company Procura I do not do business with. I called my credit card company who said it is a business selling groceries in Guatelama. My credit card has a chip. Star Shower is the only purchase I made on the internet this holiday season. My credit card company cancelled my credit card today and is in the process of issuing me a new one. I would like Telebrands to look at what their processing is on credit cards to make sure customer information is secure. I feel like mine was compromised perhaps through their ordering process.
Regards,
[redacted]
Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry that the customer was not happy with...
their ordering experience for the Atomic Beam. Order # 8664245 received on 10/7/2017 Atomic Beam Lantern + Flashlight $9.99 Atomic Beam Bundle = $59.99 Atomic Beam Magnet = $19.99 Total $89.97 We are sorry the customer is not happy with their Atomic Beam ordering experience. Our records show that the customer’s order shipped on 11/1/2017 with Fed Ex # [redacted]. Tracking shows this was delivered to the customer’s address below on 11/4/2017. Quality customer service is very important to us and thank you for your patience. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Orgreenic Pan. Our company takes all inquiries from our...
customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since customer service is very important to us, we will be happy to replace the Orgreenic pan for the customer. Please advise what size pan that you have, so we can have this replaced for you. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...
[redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your request has been directed to me for handling. Please accept my apology for any delay this has...
caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry the customer was not happy with their Star Shower ordering experience. Order [redacted] Received 9/30/2017 Star Shower Slideshow = $39.99 Processing and handling = $9.99 Total $49.98 Credit issued $49.98 12/13/2017 Credit was issued to Mr. [redacted] account on 12/13/2017 for $49.98. The customer will need to check with their credit card company to see where the credit was applied. Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/25/2015STAR
SHOWER Set of 6 - $239.94Star
Shower Base 6 Pack- $29.99Processing
and Handling...
FREETotal $269.93We
are sorry that the customer was not happy with their ordering experience. We were trying to expedite all orders and unfortunately, this shipped to the
customer. Once a shipment is in transit it cannot be recalled once the item is
in transit.Please
refuse delivery on the shipment and a full credit will be issued upon receipt
of the return. Quality customer service is very important to us. We apologize for any inconvenience this has
caused.Thank you for your patience.Sincerely,Customer Service Specialist
Dear Revdex.com;Please accept my apology for any delay this may have
caused. In order to resolve this, I have indicated what has transpired below on
behalf of Telebrands.We are sorry that the customer was not happy with
the Everyday Savings Club.During the ordering process this customer agreed to
this...
program and the terms and conditions were outlined as a $1.00 fee for a
trial offer and $14.99 times per month.This has been canceled and we have requested a refund
of $30.98 for this program. The credit will
reflect on their next billing statement. Quality customer service is very important to us and
we thank you for your patience.
[redacted] Buffalo, NY 14225 Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to...
resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry the customer was not happy with their Retail purchase of the Star Shower. Since quality customer service is very important to us we will have a similar product – The Winter Wonder Land – sent to them at no cost. We are currently experiencing a backorder on this. The customer will receive an email confirmation once this has shipped. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order # [redacted] received 7/14/2014Royal Posture...
$19.99Additional Royal Posture $9.99Processing and handling $6.99Taxes $3.16Total $40.03Order # [redacted] PLACED 7/24/2015Royal Posture $19.99Royal Posture $19.99Processing and handling $6.99Taxes $3.85Total $50.85 We are sorry that the customer was not happy with their ordering experience. I have indicated the offer below. You can get the Royal Posture® back support system today for only $19.99 plus $6.99 shipping and handling. Plus, when you order today,you can double your order! All you pay is a separate $9.99 fee. Royal Posture comes in 2 sizes. Small / Medium (25" - 36" waist) and Large / XLarge(37" - 58" waist) The second order was placed when the customer was not happy with the 1st order and it was upgraded to the Deluxe which is at $19.99 each.Since quality customer service is very important to us we will issue a credit for both orders. This credit will reflect on their next billing statement and they may keep them with our compliment. We thankyou for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...
[redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, We indicated that a full credit was issued to the customer’s account. As instructed by Customer Service, donate the Couch Coat if they did not want it. We are sorry it did not work out and appreciate their feedback. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
[redacted] received 12/06/2015STAR
SHOWER RED/GREEN - $39.99 X 2 = $79.99Processing
and Handling ...
$19.99EXPEDITED
SHIPPING $9.99Total $109.95We
are sorry that the customer was not happy with their ordering experience. Unfortunately we never received a cancelation notice and this was shipped on
12/12/2015.If
the customer would like to refuse delivery on the shipment a full credit will
be issued upon receipt of the return. Quality customer service is very important to us and
we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] Received 8/26/2015Card Lock 4 pack Leather Look $10 each set x 2 = $20Total Order $20NOT...
BILLED We are sorry that the customer was not happy with their ordering experience.Our records show that there were two sets of four sent to the customer address above with [redacted] Tracking [redacted]However the customer was not billed for them. The [redacted] ending in [redacted] with the expiration date of 12/17 was not authorized for the purchase. If the customer would like to place an order for another set, we will need another credit card to place the order. Thetoll-free Customer Service phone number for Telebrands is ###-###-####.Since quality customer service is very important to us, the customer may keep what she received at no cost. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...
[redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your recent request has been directed to me for handling. Please accept my apology for any delay...
this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order [redacted] RECEIVED 10/13/2017 Winter Wonderland Dlx $79.98 Expedited Shipping $9.99 Total $89.97 We are sorry that the customer was not happy with their ordering experience. Our records show this above order shipped on 10/27/2017 with Fed Ex Tracking [redacted] – tracking shows this was delivered on 11/1/2017 to the customer address listed below: [redacted] The customer contacted us to cancel the order on 10/27/2017. Unfortunately, they order was already in process and could not be canceled. At that time we offered a discount to keep the merchandise. The customer was advised to refuse delivery on the shipment. Since quality customer service is very important to us, we will issue a full credit to the customer’s account. The credit will reflect on their next billing statement. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/8-2015 STAR SHOWER RED/GREEN - $39.99 STAR SHOWER RED/GREEN - $39.99 PROCESSING...
AND HANDLING $9.99 TAX ...⇄ $7.43 Total $97.40 Credit issued $97.40 We are sorry that the customer was not happy with their ordering experience. Credit has been issued to the customers in full for $97.40. This credit will reflect on their next billing statement. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...