Future Memories

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? I still have received no costume nor any money refundedThe order was made for a Halloween costume on 10-**It is now 11-*They made no attempt to let me know that there was a back order and that there was a possibility of receiving it late - at which time I would have cancelled the order and requested the money back.I had to spend twice the amount for a costume - once with these guy and again at a storeThey have still not fulfilled the order and I need ? my refund.? Thank you.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] was refunded in full for the order.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ? The wrong costume was sent! ? I ordered Shaggy, not Scooby Doo the dog ? Wuite a difference between a person and a dog ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, I would like to add to the business that nowhere in the product description does it say it takes 3-weeks to make, nor was I ever told that even after my initial complaintI was simply told a variety of excuses for why it had not shipped yet.I received a receipt noting that the refund was authorized, however have NOT received a refund back on my credit card yetI will continue to check my credit card statement for the refund to appearIf it does not, I will follow up again Sincerely, [redacted]

Customer placed an order with us on October **, 2015.? The order was shipped out on October **, 2015.? Regards, Anndrea

[redacted] will receive a refund the same way she paid for the item

Customer purchased a costume on October **, This item was shipped out on October **, If the customer wishes to return the item, rma number was provided via email This costume purchases, will follow the October return policy

[redacted] , purchased a costume with us on October **, 2015, which was shipped out on October **, and delivered October **,

Customer purchased a costume on October **, This item was shipped out on October **, Per [redacted] tracking number the item was delivered Tell us why here

[redacted] placed an order with us on Nov***, This item does take to weeks to make [redacted] was refunded in full early on 12/*/per her request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: We were giving the blanket as a wedding gift to a couple named Kasey and Michael and wanted their names centered in the blank space.? The company chose to embroider "Love, [redacted] l" in the blank space as if the message on the blanket were FROM [redacted] ? This is NOT what we ordered and? DOES NOT work for the wedding gift.? ? Common sense [Your Answer Here] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The wrong costume was sent! I ordered Shaggy, not Scooby Doo the dog Wuite a difference between a person and a dog In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business has done nothing to correct the misleading advertisementTheir advertisement is for a Personalized Child's Firefighter's costume for a sales price of $48.95, then when you get ready to order it, they want to charge you $to do soThe advertisement as it comes up under a [redacted] Search is misleadingThe web site will accept the child's name and let you check out for the sales price plus shippingThe next day, I get a call stating there is an additional $charge to get a personalized costume making the sales price $- This is not what they advertised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I couldn't understand the message In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, I would like to add to the business that nowhere in the product description does it say it takes 3-weeks to make, nor was I ever told that even after my initial complaintI was simply told a variety of excuses for why it had not shipped yet.I received a receipt noting that the refund was authorized, however have NOT received a refund back on my credit card yetI will continue to check my credit card statement for the refund to appearIf it does not, I will follow up again Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [on 10/ [redacted] they said it was ready to be shipped that was last Friday They did not respond to further emails asking about the status I hope to receive this by tomorrow that's what I need to resolve the situation now it's funny how they responded to the complaint rather than my emails to the business itself Your Question has been receivedOur professional support staff will respond to you as soon as possible.ID #***Summary: No information whatsoever on my product's shipping statusCategory: Customer ServiceCreated: 12:14:PMUpdated: 12:47:PMURL: [redacted] Customer Service 12:47:PMSorry your having issues getting answers, I see that your costume is packagedand ready to be shipped.ThanksPlease do not reply to this automatic email notification.Please use the URL link provided to respond or provide additional information.ThanksPlease do not reply to this automatic email notification.Please use the URL link provided to respond or provide additional information.Sorry your having issues getting answers, I see that your costume is packagedand ready to be shipped Customer Service 12:47:PMSorry your having issues getting answers, I see that your costume is packagedand ready to be shipped In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] was refunded with her store credit in the amount of $ Which can be used at any time

[redacted] paid for first class/ground on FutureMemories website.? Costume was shipped, per [redacted] shows that the item was delivered on time? PO# [redacted]

Customer purchased the Scooby Doo Shaggy Costume one size fits most on Fantasy Toyland on The costume was shipped and received by the customer Regards, Customer ServiceTell us why here

Customers order was placed on Her order was shipped out next business day on Tell us why here