Future Memories

Review: I purchased a product from this company in early October 2013. Despite what I had ordered, they had sent me the wrong product. I tried calling this company multiple times to receive the correct item, all to no avail for 2 weeks. Then, when I had reached them, despite multiple verbal and written requests to send back the item for a refund, they sent me another item. At this point, I no longer needed the item, and sent back the products for a refund with an RMA number they had provided me. My FedEx tracking number proving that these products were returned and received by their warehouse is [redacted]. Now, despite verbal and written agreements that I would receive a refund for this item because I had taken the appropriate course of action as mandated by their company, they are refusing to give me a refund for this purchase. I sent the goods back, I no longer have them in my possession (i haven't for 3 weeks) and I am still not receiving my money back.Desired Settlement: I would like my refund back for this purchase.

Business

Response:

Greetings -

Thank you for your email. We do apologize for the inconvenience caused. Yes - we did shipped the wrong item out to you initially (due to a shipping mistake) - You contacted us and we apologized to you and asked if you needed the correct item to be sent or if you would like a refund? You said that you needed this item for the 10/18 otherwise, you wish to cancel the order out.

Review: I ordered a costume for $13.29 plus shipping. It was advertised as the wrong size. I called and asked for an RMA to return it for a refund. The service agent said no problem, so I paid $7 to return it. They did not issue me a refund. After one week, I asked for a refund. After two weeks, I contacted them again asking for a refund. They then sent me an email saying their refund policy doesn't accept refunds (only store credit minus a restocking fee) on costumes ordered on certain dates. I asked why their customer service agent told me they did, because then I wouldn't have wasted money returning it to get store credit and would have sold it on another online site instead. They did not respond and have still not even issued any monetary value back to me in any form and this is over 5 weeks since I returned the costume.Desired Settlement: Refund will be issued for the purchase.

Business

Response:

Amber Lancaster purchased 2nd skin adult bodysuit

on October *, 2015. Item was shipped out

on October *, 2015. [redacted] wished

to return the item. We authorized a return

merchandise number for the costume to be return to us. Once, the costume was returned we followed

our return policy for all costumes purchased in the month of October. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of this moment, the business has neither issued a refund of any type.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business has still not addressed the fact the their customer service gave incorrect information. Also, business is just writing the same thing over and over.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] was refunded with her store credit in the amount of $11.96. Which can be used at any time.

Review: I sent in for a portrait paint by number kit. First of all it took from June 2015 until the end of Aug. 2015 to receive my kit. The picture I sent them had a White female and an African American male in it. What I received was the paints and the portrait of two white people. When I called and complained they said there was nothing they could do. Future Memories then told me to call a company ( [redacted], which is located at [redacted]) This company actually ran the picture I sent, through a computer and printed out the portrait. When I realized what had taken place I called [redacted] and Gail B[redacted] told me there was nothing she could do about it. I tried to make the colors work but it just came out looking bad. On the African American male you can't tell where his eyes are where is nose is or his mouth. The sheet they sent me as a diagram with the numbers in it was spit in the middle and part of the numbers were missing. When all this happen I call Future Memories back sent them a photo of the painting they agreed to give me my money back. What I paid for the portrait to be done was $60.00 and what they gave me back was $11.99. They also told me to contact [redacted] to see if they would do another portrait with the right color combinations for the male, I called & emailed but with no response. This has been going on since June I would like something resolved. Thank You.Desired Settlement: I would like either my money back in full or another portrait done in the right colors. I have been painting for a number of years and have done dozens of paintings. So I do know what I am doing.

Business

Response:

PO# [redacted] purchased a paint by number kit from us back on

6/**/2015. The kit was sent to the

customer on 6/**/2015. Then the customer

sends the picture and kit to the warehouse to be made. The processing time takes approximately 3 to

4 weeks plus transit time once the warehouse receives the picture and kit. [redacted] contacted us about the picture and her issue with

the item. [redacted] agreed to a 20% refund

for the product including keeping the merchandise. Her refund was in the amount

of $11.99 which was processed on November **, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Since I can not salvage the picture I believe Future Memories owes me a new picture or my money back in full since it was their mistake and they said it was their mistake. [redacted] ###-###-#### [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] contacted us about the picture and her issue with the item. [redacted] Agreed to a 20% refund for the product Including Keeping the Merchandise. Her refund was in the amount of $11.99 which was processed on November **, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I think I should receive a full refund or another painting since this one did not work out because of the wrong paints sent.

[redacted] ###-###-#### [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company by far is the worst company I have EVER done business with, either walk in or over the internet. I ordered an item for Christmas for my granddaughter in plenty of time for it to get to me. When calling after weeks, I was first told they could not find the order even though I had the confirming e-mail. Then when it was found they did not have it correct, as it was personalized, then when found, I was told that they had to contact an offsite warehouse in another state. The three times I called, they never once got in contact with the warehouse during business hours, and I never once got an email or phone call back which was promised each time I called.

Then on January [redacted] I got an email telling me it was shipped priority mail with no tracking number. I called and was told there was no tracking number and was told that [redacted] does not give tracking numbers. I asked how I was supposed to find it, as it is now the [redacted]. I was told that this is [redacted] problem and not theirs, and then hung up on.

I will try to find a parent company for this business and complain to them, but doubt I will get any satisfaction. So now I am out $45 and no gift for my granddaughter. I would like to get my money back as I have not received any product.Desired Settlement: Refund and apology.

Business

Response:

[redacted] will receive a refund the same way she paid for the item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have NOT received a refund via [redacted] for the item I never received. I still want a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] order is refunded as of 2/*/2016.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a costume for my son for Halloween. We received a costume a week later but it was the wrong one. The item number was off by one digit, which explains the mistake. Several attempts were made to contact customer service via phone, email and [redacted]. We got no response in return and sat on hold with customer service for over an hour on several different attempts spread out over a couple days. I looked into this company more after experiencing these problems and saw that it was very common among others as well. This company needs to be punished and put out of business. Don't waste your time or most importantly money!Desired Settlement: I need my full refund and forget about the correct costume; I found it elsewhere. If they want the incorrect costume returned, they need to pay to have it shipped back.

Business

Response:

Good morning -

Review: I ordered a halloween costume for my newborn from this site on October [redacted]. The site said most orders ship the same day. I made sure the ground shipping option would deliver the costume in time for halloween (which in my mind is at least 1 day before considering newborn outfits need to be washed prior to use). When I had not received the item I contacted the company on Halloween day to cancel my order. They said they could not cancel because it was set to be delivered that day. I told them it was no good to me now, as I was at work and would not be going home for the costume (my son was spending the day and night with Grandparents), and I would not have time to wash the costume. She argued with me, saying it was halloween, so it had to be good. She said it was on back order, and that was the reason for the delay. I was never informed of the item being on back order, and any reputable site will at least notify you. Most will allow you to cancel your order in this case. I told her I would like to send it back and she said I would have to call back to get an RMA number to do so, then they would fully refund me. A few days later I called back to get the number and was handed a completely different story - that I could only send it back for store credit. She claimed processing time, etc. This company's service is absolutely horrible. They seem like scam artists to me.Desired Settlement: I would like to be able to return the item for a full refund. It has not even been removed from the shipping packaging. If they would have sent the item on time we would not have this problem.

Business

Response:

Dear [redacted]-

Review: Company advertised a Personalized Child's Personalized Child Fire Fighter Costume - Tan for sale price of $48.95. Product description reads: "Even more, give us your child's name (up to 14 characters), and we'll heat press it on the back of the firefighter jacket in neon yellow film, so your hero won't be misidentified by the chief. You can even have the costume personalized with his name and city for an additional cost! " Order placed on the web site on this basis and personalized name supplied in the block that was made available. Called next day stating there would be an additional charge to add the child's name. Company unwilling to honor their ad as published. Had to cancer the order or pay extra so I canceled the order after they refused to honor their ad.Desired Settlement: Company should honor their advertisement or cease from the false and misleading advertising.

Business

Response:

For the

personalized fire fighter costume you need to first choose a size. Once you choose the size you then can choose

to have the item personalized, which it shows the price for just the child name

or child name and city. As the product description says, “You can even have the costume personalized with his

name and city for an additional cost!” All this information is right there before you add the costume to your

shopping cart. We honor what is published

on our websites.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has done nothing to correct the misleading advertisement. Their advertisement is for a Personalized Child's Firefighter's costume for a sales price of $48.95, then when you get ready to order it, they want to charge you $15.00 to do so. The advertisement as it comes up under a [redacted] Search is misleading. The web site will accept the child's name and let you check out for the sales price plus shipping. The next day, I get a call stating there is an additional $15.00 charge to get a personalized costume making the sales price $63.95 - This is not what they advertised.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I fully understand their response but they have never addressed my concern for their misleading advertising. I believe they use advertising comparable to bait and switch. When you advertise an item as personalized at a specific sale price and then decide to charge for the personalization when the item is ordered that is misleading and needs to be corrected. No need responding with the same comments. I will not be satisfied until the misleading advertisement is corrected so best to leave this one as unresolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding [redacted] concerns, they’re all addressed

on the website. It does show that there

is a cost to have the item personalized in the same area that you put the name

and city. It also says in the product description

that there is a cost for the personalized.

[redacted] pointed that out in her first response in this case.

Review: I had issues with communication with this company. They finally sent a product that I did NOT order. It was the Shaggy costume not Scooby Doo that was ordered!!!!! They sent the wrong costume. I have time constraints. And the scooby doo dog costume they sent was a small when a large had been ordered in the Shaggy costume. I have the order form. I want a refund on a product I did not order and will not be using.Desired Settlement: I want a complete refund

Business

Response:

Customer purchased the Scooby Doo Shaggy Costume one size

fits most on Fantasy Toyland on 10/**/15.

The costume was shipped and received by the customer. Regards, Customer ServiceTell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The wrong costume was sent! I ordered Shaggy, not Scooby Doo the dog Wuite a difference between a person and a dog

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The

customer placed an order for the Scooby-Doo Shaggy costume. Customer received the correct item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received the scooby doo DOG costume not shaggy the PERSON!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a costume from them Sunday Nov. [redacted] and paid extra for 2 day shipping, expecting to get my costume for a Halloween party I was attending the following weekend. Sure it may take a day to process the order, so the package should have been delivered either Thursday of Friday that week. Today is Friday the [redacted] of November and still no package. I just got off the phone with Barbra, a rep at the 800 number provided on the confirmation email I received from them. She told me they had problems with one of their providers and my package was backed up. I said ok, then I would like to be refunded my money, including the shipping fee that I paid since I did not receive ANYTHING that I paid for. (thinking I could at least get a refund to try and hurrily buy a costume at the store before the party.) She told me that I needed to wait for the package to arrive and then ship it back to get a refund. I was not pleased with this answer because who knows when that will even be? So I asked to speak with a manager. (Note: this is after Barbra needed to put me on hold after every single question that I asked.) She refused to put me on with a manager, saying that the managers were telling her to tell me what she had already told me.. (NOT GOOD MANAGEMENT AT ALL) I work at a call center and would be terminated IMMEDIATELY if I denied someone the ability to speak with a manager... She said the managers said they were busy, and I replied with the fact that I'm perfectly okay with waiting for them to get to my call. After 3-4 times of her being disrespectful to my request, she said she'd put my on hold so I could speak with a manager. She left the line and the call dropped immediately after that. (she hung up on me.)

I am EXTREMELY displeased with my experience with every aspect of this company. The only thing made easy was placing my order. So they're perfectly fine with taking my money, but DO NOT have the ability to produce satisfactory results. My package wont be here in time for the party, my money was wasted and probably won't be refunded with ease, and I was treated with disrespect for 30 minutes while on the phone with one of their representatives.

I STRONGLY URGE ANYONE THINKING ABOUT DOING BUSINESS THROUGH THESE PEOPLE TO RUN AWAY AS FAST AS POSSIBLE!!! They do not deserve a single PENNY from anyone else's pocket for the awful way they are running their business.Desired Settlement: I would love to be able to get my full refund, including shipping and handling, since they failed to provide delivery in the timely manner that I, "paid," for.

Business

Response:

[redacted] placed an order with us on Find

Costumes on 10/**/2015. I was shipped

out on 10/**/2015.Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Paid for two day shipping and it got shipped on the 4th day. The package was recieved Nov. [redacted]. Refund immediately for my complaint to be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] placed the

order on October **, 2015. We’re not opened on the weekends. The processing time for this item takes approximately one to two

business days. Item was processed and

shipped out in the appropriate amount of time.

If [redacted] wishes

to return the item we will follow the October return policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If you fully read my initial complaint you would realize that after a full week, business days included in that, when I made a call and got a horrible experience. I was told that the package had yet to ship. I paid for the product because I was under the impression it would take 2 business days to ship. Which was not the case. I have sent back the product and do expect a full refund, shipping included, in order to close out this complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company known as "Find Costume" with parent company "Future Memories" is unreachable after ordering from them online. I ordered a costume and had not heard from them in several days. I tried the "link" they sent me but my user ID (my email address and zip code) is listed as Invalid. The 800 phone numbers give "options" to hit for a customer service person for orders or questions on orders and it goes to a "hold" pattern which uses a radio station as the background. No one ever answers. I have disputed the charge on my credit card from this vendor as it appears it may be a bogus or fraudulant business.Desired Settlement: Refund of the charges to my credit card for the purchase and have it listed as a business to stay away from.

Business

Response:

Good Afternoon -

We do apologize for the inconvenience caused. This is our busiest

season and we are terribly sorry for the wait time.

Please note that your order was shipped via Fed Ex [redacted] and its shows delivery for 10/**. Should you have any other questions, please contact me back.

Thank you,

Customer Service

Review: I ordered 4 simple bowls from [redacted] on November [redacted] - ALMOST ONE FULL MONTH AGO. After checking the status of my order several times, I began emailing customer service. It was one excuse after the next as to why my order had not been fulfilled and shipped yet.

Now, one month later, I've tried emailing them 3 times and have called their customer service number several times only to be sitting on hold music for 20-30 minutes with no opportunity to speak to an actual customer service agent. At this point, I require a full refund on my card as one full month of waiting for an order to even ship is absolutely ridiculous and unacceptable. They were for a gift for someone and the occasion has actually passed!! So I don't even need the items anymore.Desired Settlement: I require a full refund of product and shipping costs that have already been charged to my card back on my card immediately.

Business

Response:

[redacted] placed an order with us on Nov. [redacted],

2015. This item does take 3 to 4 weeks

to make. [redacted] was refunded in full early on 12/*/2015 per her request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, I would like to add to the business that nowhere in the product description does it say it takes 3-4 weeks to make, nor was I ever told that even after my initial complaint. I was simply told a variety of excuses for why it had not shipped yet.I received a receipt noting that the refund was authorized, however have NOT received a refund back on my credit card yet. I will continue to check my credit card statement for the refund to appear. If it does not, I will follow up again.

Sincerely,

Review: I've been trying to get a RMA# to return an order, and I have not been able to get through to Customer Service. I've tried 3 different numbers. I either get a busy signal, or a prompt to press 3 for customer service, then I'm listening to static or strange cacophony of sounds for anywhere between 3minutes to 18 minutes (that's the longest I held, hoping to speak to someone.)Desired Settlement: Fix your customer service phone line. Give me a RMA# so I can return an order.

Business

Response:

Dear [redacted] -

We do apologize for the inconvenience caused. Please note that this is our busiest time of the year -- Please specify if you would the reason for the return and make sure that the return arrives back to our warehouse -- Oct, ** 2013.

Please ship all returns to:

Future Memories, Inc.

o mark the outer carton with: RMA#[redacted]

All returns must be in our facility within 30 days of you

receiving the product.

All returns must be in resalable condition and in its

original packaging.

All non-defective costume returns are subject to a 20%

restocking fee unless exchanged for another size at which point the restocking

fee is reduced to 10%.

[redacted]

Regards,

Customer Service

###-###-####

Mon-Fri 9AM - 5PM

Review: Almost two weeks has past and haven't received product. Tried calling several times. Waited 30 mins and no one answers. Was charged for the item, but still haven't gotten it. Website said it takes one business day to ship???Desired Settlement: Refund money.

Business

Response:

Dear [redacted] -

This is our busiest season of the year, and we do apologize for the inconvenience caused. Please note that the order was shipped on 10-19 with USPS [redacted]. Please allow 5-7 business days for delivery.

Review: I have two complaints. First the item I purchased from Future Memories inc. was not delivered to the postal service in a timely manner due to back stock this in hand made the postal service 5-7 business day which made the arrive at the purchaser location later than the promised time of delivery. The item also had a tracking number and it showed the package had arrived at the front door. This was a false tracking information because in fact it was placed in the mail box the following Tuesday by the postal service. If the tracking information was accurate I would have canceled the product delivery because I would have seen that it was not on time. But there was no cancelation because the tracking said it was delivered. Also when I spoke to customer service on 11-*-15 I was hung up on when requesting answers to my issue.Desired Settlement: Just a full refund of my purchased item not store credit.

Business

Response:

[redacted], purchased a costume with us on October

**, 2015, which was shipped out on October **, 2015 and delivered October **,

2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item that was being tracked said that it was shipped and dropped off at my door. The was never delivered to my door There was someone home all day and it never came. The item was in fact never delivered to my door like the attached tracking document states. The item was a costume and cramming it into the mailbox was not the agreement I had for delivery because of damage that would accrue placing the item into the small box. The fact the item was delivered on 11/* jammed into a mailbox is not what I had agreed upon for shipping and handling of this item nor is it how the tracking system said it was delivered. The point is that I never received my item the day it said it was delivered. And then the customer service employee would not listen to my complaint or try to resolve it with the responsible parties if they are not at fault instead he hung up the phone on me. All I am asking is for a full refund because the item was not delivered according to tracking.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] paid for first class/ground on FutureMemories

website. Costume was shipped, per [redacted]

shows that the item was delivered on time. PO# [redacted]

Review: I ordered my product and paid the amount that it came up as! The item was 18.89. The next day they called and told me that shipping was not free and they wanted me to pay more. When I originally paid for my item the shipping came up as 0.00. When I called the company they said the website must have made a mistake. That is not the consumers fault. I had spoke with the [redacted] and she said that the website was wrong and they were calling costumers to add on more money. I explain one of the reasons I ordered from them was for free shipping! She did not seem to care and said it would be 6.95 more. I told her forget it. Instead of getting my 6.95 I will just cancel my order. I feel this was not my mistake and I paid for what it said on there website! I don't believe a company should come back and ask for more money after I already paid!Desired Settlement: I think the company should have just paid the shipping since it was there fault!

Business

Response:

Dear [redacted] You placed an order with us and choose not to go forwardwith it. Per your request, your orderwas cancelled and refunded in full. Regards, Anndrea[redacted]

Review: I ordered an item and have not received any confirmation on the item and I was charged on my debit account. I have called repeatedly and with no answer. I tried to create an account online to see the status of my order and nothing. When I did get through on the phone I have been sitting on hold for thirty six minutes and still holding.Desired Settlement: I would like a refund in full and this company either needs to be put down as a website and not be able to do business or answer their phones and ship the orders out if the are advertising themselves as a credible company.

Business

Response:

Dear [redacted]-

Review: I had ordered a costume there for my son, well I got called and said that that size wasn't in stock so I asked him to change it to a different size and he said he would. Well the next day I got another call saying the same size I had previously ordered wasn't in stock so I told the lady the guy was supposed to change it to a 2/3 and she said he didn't and she changed it. I then asked her if it was in stock and she said yes. So a couple hours later I got a call saying that the costume I wanted in that size wasn't in stock. So I told her to cancel my order and she told me I would have my refund in 48-72 hours. Here it is 72 hours later I had no refund so I call and she tells me that they didn't process my refund and that I wouldn't get my money back till Monday.Desired Settlement: I want them to give me my refund and to actually get their jobs right.

Business

Response:

[redacted] purchased a personalized child FireFighter costume from us back on 09/**/2015 on Future Memories website. [redacted] stated that she didnot want a replacement that was given. Oncea refund has been processed, it can take up to 3 business days to show in theaccount. [redacted] was refundedfor the full amount of her order on October **, 2015.

Review: I order an item on Futurememories.com and I wanted to get a refund right away, the same day in fact. I called customer service and chatted online with them and they assured me they will process my refund, but that did not happen. They dowdled me over the weekend and I called back Tuesday and they said the item was shipped and can not process any returns, once they ship the item. The reason I was return the item was because they do not disclose the shipping charge until payment is submitted, no other company does that. Anyways, Today I receive an email that item with shipping information which, is contradicting what I was informed. I requested a refund the same day. They did not process my refund the same day and never called me back. I waited over the weekend as they are closed and NOTHING. I went on Revdex.com and have seen 60+ issues with this company. I feel this is not fair to me.Desired Settlement: Full refund on may [redacted].

Business

Response:

Hello,

We attempted to cancel this customer’s order as per his

wishes per his request. All personalized

items require that we contact the vendor to make sure that the item has not

been personalized before we can confirm cancellation. If the item has already been personalized

even if it has not been sent out then, it can not be canceled due to the fact

that it is personalized. The gentleman initiated

a live chat with out customer service department asking for this cancellation on

Tuesday 10/*. We contacted our vendor to request cancellation. The

vendor advised us that the item was personalized and shipped out on 10/*. The customer became irate and, called in and

spoke with a customer service representative while he live-chatted with another,

where he was advised of the same answer.

We would attempt to cancel the order if it was possible to cancel. After speaking with the vendor we advised the

personalization was already completed and it was not able to be cancelled. The customer then asked to speak with a [redacted],

where she advised him of the exact information as before, where he then became belligerent

and threatened her. She still apologized

for not being able to cancel the order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are lying. I have record in form of a transcript from chatting on the day I had placed the order to get it cancelled. They assured me some one will get back. That was Friday, in fact several minutes after the order was placed. I repeatedly told them the way they have their web portal showing shipping charges after submitting payment is unethical and gives the wrong total. They made me wait over the weekend and Monday, I gave them two business days Friday [ order day] and Monday. When I did not receive any communication from this seller, I chatted and called in. They still assured me someone will get back. I actually insisted in getting this rectified and then they said the order can not be cancelled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our systems are automated and orders can not always be cancelled. Because, this item was personalized and

already made we were not able to cancel the order. Our hours of business are stated on the

website as Monday through Friday 9am to 5pm EST.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You scam people, I have been on [redacted] and here on Revdex.com and over 200 reviews show the same thing, that you guys make it impossible for the consumers to return their products.

I have created a blog online and have invited all consumers who had an issue with your company to file a joint complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Ordered a personalized popcorn bowl on 11-*-2013. Order clearly stateted the bowl was supposed to be personalized with the name Diggs'

Bowl arrived on 12-*-13 and was personalized as Digg's/ I emailed customer service that day to advise incorrect item and as this was a Christmas gift, I needed replacement shipped ASAP. Also advised I needed a postage paid return label sent so I could send back wrong item. I also sent a notice to paypal advsiing them of problem. I undestand paypal also contacted company.

On 12-**-13, I emailed Furutre Memories again as I had not heard from them.

On 12-**-13, I emailed them through their website, still no repsonse.

This past weekedn, I emailed them again - no repsonse.

Today, I called 3 times and was lleft on hold for more than 10 minutes each time - no one picked up.Desired Settlement: At this point, it's probably too late for me to receive the gift I needed (especially since I ordered on 11-* and it took 4 weeks to come the first time. Now, I want my money back & I want them to pay for the return of the defective merchandise

Business

Response:

Good Day -

I ordered 3 NFL uniforms for my sons so they can wear for Halloween. Believe me..wasn't cheap! Of course I cant afford another 100.00 for 1-2 day delivery (the way things are going thank God I didn't!) But I checked the status of orders and its like they were quick to take my money but when are they gonna SHIP?? So I tried calling SEVERAL TIMES...and NO ONE PICKS UP!! I must have listened to about 30 mins of music at a time each before I decided to hang up! I'm getting really aggregated..and if I don't have them in TIME... THEY ARE GOING BACK WITH FULL REFUND..AND I'M NOT PAYING ANYTHING EXTRA!!