Future Memories

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
[on 10/** they said it was ready to be shipped that was last Friday They did not respond to further emails asking about the status I hope to receive this by tomorrow that's what I need to resolve the situation now it's funny how they responded to the complaint rather than my emails to the business itself Your Question has been receivedOur professional support staff will respond to you as soon as possible.ID #***Summary: No information whatsoever on my product's shipping statusCategory: Customer ServiceCreated: 10/**/12:14:PMUpdated: 10/**/12:47:PMURL: ***Customer Service 15 10/**/2015 12:47:PMSorry your having issues getting answers, I see that your costume is packagedand ready to be shipped.ThanksPlease do not reply to this automatic email notification.Please use the URL link provided to respond or provide additional information.ThanksPlease do not reply to this automatic email notification.Please use the URL link provided to respond or provide additional information.Sorry your having issues getting answers, I see that your costume is packagedand ready to be shipped
Customer Service 15 10/**/2015 12:47:PMSorry your having issues getting answers, I see that your costume is packagedand ready to be shipped.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I think I should receive a full refund or another painting since this one did not work out because of the wrong paints sent
*** *** ###-###-#### ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** was refunded with her store credit in the amount of $11.96. Which can be used at any time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Business has still not addressed the fact the their customer service gave incorrect informationAlso, business is just writing the same thing over and over
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** You placed an order with us and choose not to go forwardwith it. Per your request, your orderwas cancelled and refunded in full. Regards, Anndrea***/***

PO# *** *** purchased a paint by number kit from us back on
6/**/2015. The kit was sent to the
customer on 6/**/2015. Then the customer
sends the picture and kit to the warehouse to be made. The processing time takes approximately to
weeks plus transit time once the
warehouse receives the picture and kit. *** *** contacted us about the picture and her issue with
the item. *** *** agreed to a 20% refund
for the product including keeping the merchandiseHer refund was in the amount
of $which was processed on November **,

Your
costume was purchased in the month of October, for all October costume
purchases you will receive store credit upon our receipt of the returned item Please note that returns must be received within
days of your receipt of the order, and that a 10% restocking fee will
apply. Returned items must also be in
their original packaging, and in new, unused condition

*** *** placed the
order on October **, We’re not opened on the weekends. The processing time for this item takes approximately one to two
business days. Item was processed and
shipped out in the appropriate amount of time.
If *** *** wishes
to return the item we will follow the October return policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have NOT
received a refund via *** for the item I never receivedI still want a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** contacted us about the picture and her issue with the item *** *** Agreed to a 20% refund for the product Including Keeping the MerchandiseHer refund was in the amount of $which was processed on November **,

*** *** placed the
order on October **, We’re not opened on the weekends. The processing time for this item takes approximately one to two
business days. Item was processed and
shipped out in the appropriate amount of time.
If *** *** wishes
to return the item we will follow the October return policy

*** *** *** purchased a personalized child FireFighter costume from us back on 09/**/on Future Memories website. *** *** *** stated that she didnot want a replacement that was given. Oncea refund has been processed, it can take up to business days to show
in theaccount *** *** *** was refundedfor the full amount of her order on October **,

*** *** *** placed an order on 10/**/2015. His costume was shipped out on 10/**/2015. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:if you're not going do anything to resolve this, besides just sending emails back-and-forth between the seller and I just close the case I will just continue to write reviews of how they do bad business to let all the other consumers know so the same thing doesn't happen to them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I fully understand their response but they have never addressed my concern for their misleading advertisingI believe they use advertising comparable to bait and switchWhen you advertise an item as personalized at a specific sale price and then decide to charge for the personalization when the item is ordered that is misleading and needs to be correctedNo need responding with the same commentsI will not be satisfied until the misleading advertisement is corrected so best to leave this one as unresolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We were giving the blanket as a wedding gift to a couple named Kasey and Michael and wanted their names centered in the blank space. The company chose to embroider "Love, *** *** ***l" in the blank space as if the message on the blanket were FROM *** *** *** This is NOT what we ordered and DOES NOT work for the wedding gift. Common sense
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Business has still not addressed the fact the their customer service gave incorrect informationAlso, business is just writing the same thing over and over
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***: The customer purchased The Personalized Snowman Beside You Tapestry and entered the personalization information in the "ENTER LINE 2" fieldThe customer reached out to us and stated that the personalization was incorrectWe asked the customer to provide us with a picture of
the item showing the personalizationUpon review of the picture, it shows that the personalization was correct and exactly how the customer entered it in the orderOur return policy states that personalized items are not returnableThank you for your order. We greatly appreciate it! *** *** ***
*** * *** ***
*** *** *** * *** * *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received the scooby doo DOG costume not shaggy the PERSON!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
The business response was incomplete and inadequate. Based on their response, it does not appear they are willing to cooperate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***