Future Memories

[redacted] will receive a refund the same way she paid for the item.? ? ?

[redacted] purchased a personalized child FireFighter costume from us back on on Future Memories website [redacted] stated that she didnot want a replacement that was given Oncea refund has been processed, it can take up to business days to show in theaccount [redacted] was refundedfor the full amount of her order on October **,

[redacted] was refunded in full for the order

[redacted] contacted us about the picture and her issue with the item? [redacted] Agreed to a 20% refund for the product Including Keeping the MerchandiseHer refund was in the amount of $which was processed on November **,

[redacted] , purchased a Deluxe Child Darth VaderCostume from us back on September **, She contacted us letting us know that she didn’t receive Darth Vadergloves, breathing device and lightsabor Unfortunately, we where able to send thegloves and breathing device but we no longer have the lightsabor The lightsaber value was $ As a customer service we have refunded the customerfor the $that was asked for

Customer can return the Greenbay Packers youth uniform costume back to us like new, unused and within 30 days of her receiving the item. We will follow the October return policy. As a customer service we will waive the restocking fee.

RevDex.com:At this time, I have not been contacted by Future Memories regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business response was incomplete and inadequate Based on their response, it does not appear they are willing to cooperate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] order is refunded as of 2/*/

[redacted] purchased a Christmas Story Leg Lamp Sexy Dress on 122015; it was shipped out on [redacted] called after receiving the package stating that the item was defective A customer service rep asks for her to send a picture so we can see how the item is defective Per the image that was sent, it was determined at that time the item was not defective The item can be returned to our return department within days of receiving the item to have a fuller inspection done on the costume If the item is defective the customer will be refund the order, if the item shows it’s not defective it will be treated like a regular return

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] If you fully read my initial complaint you would realize that after a full week, business days included in that, when I made a call and got a horrible experienceI was told that the package had yet to shipI paid for the product because I was under the impression it would take business days to shipWhich was not the caseI have sent back the product and do expect a full refund, shipping included, in order to close out this complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The customer placed an order for the Scooby-Doo Shaggy costume Customer received the correct item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Paid for two day shipping and it got shipped on the 4th dayThe package was recieved Nov***Refund immediately for my complaint to be resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The response from this company is unacceptableI was told when I called to tell them that the item was defective that I would be refunded in full for the item and the shipping, all I had to do was take a picture of the item and send it to them and then they would send me the RMA number to return it they never emailed me back after multiple emails to them which they ignored I have all the emails on file and I was originally told that the shipping was around and then I order it only to find out that it was $ I didn't even complain about that Why does your company tell me that it's going to be $for shipping and then after I placed the order it turned out to be $26.51? I paid $for the costume and $for the shipping now they want me to send it back and pay for the shipping to send it back and when they get it, they determine if they want to give me my money backwhat is the point of me even returning it? This is bad business and unprofessional This is not customer service The is a scamThey do this to all the customers I read all the complaints online If I would've read them ahead of time I would've never ordered from this company I want my money refunded in entirety as promised from the customer service rep In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

*** *** ***, purchased a costume with us on October
**, 2015, which was shipped out on October **, and delivered October **,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of this moment, the business has neither issued a refund of any type.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** *** placed an order with us on Find
Costumes on 10/**/2015. I was shipped
out on 10/**/2015.Tell us why here

There was a web site error regarding the sizing of the costumeThe e-mail addresses that the customer was sending messages to are no longer in useThe customer was issued a full refund for her orderNo need to return the item