Future Memories

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** *** placed an order on 10/**/2015. His costume was shipped out on 10/**/2015. Tell us why here

Sue, Per our records, your order was refunded on 11/**

The customer put the personalization information in Line which is where the senders information would appear

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not wish to return the costume for credit as I will never do business with this company again I wish for a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
The order was placed with us on ***. The order
was not shipping in a timely manner. We cancelled the order and fully
refunded
Regards,
***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ***

We inquired with the return department about your package. As of February *, we still do not have the costume back. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking informationIn the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund youInstead, you will need to contact the shipping courier that you selected and file an insurance claim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I couldn't understand the message
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not ask for "Love," followed by the names, and to assume I wanted it to say that was incorrect and invalidates the possibility of the message being appropriate. They needed to embroider exactly what I ordered, in the middle of the space, or contact me that they could not and I would have amicably withdrawn my order
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Regarding *** *** concerns, they’re all addressed
on the website. It does show that there
is a cost to have the item personalized in the same area that you put the name
and city It also says in the product description
that there is a cost for the personalized.
*** *** pointed that out in her first response in this case

Regarding *** *** concerns, they’re all addressed
on the website. It does show that there
is a cost to have the item personalized in the same area that you put the name
and city It also says in the product description
that there is a cost for the personalized.
*** *** pointed that out in her first response in this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has done nothing to correct the misleading advertisementTheir advertisement is for a Personalized Child's Firefighter's costume for a sales price of $48.95, then when you get ready to order it, they want to charge you $to do soThe advertisement as it comes up under a *** Search is misleadingThe web site will accept the child's name and let you check out for the sales price plus shippingThe next day, I get a call stating there is an additional $charge to get a personalized costume making the sales price $- This is not what they advertised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** was refunded in full for the order.

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have received no costume nor any money refundedThe order was made for a Halloween costume on 10-**It is now 11-*They made no attempt to let me know that there was a back order and that there was a possibility of receiving it late - at which time I would have cancelled the order and requested the money back.I had to spend twice the amount for a costume - once with these guy and again at a storeThey have still not fulfilled the order and I need my refund. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer purchased a costume on October **, 2015. This item was shipped out on October **,
2015. If the customer wishes to return
the item, rma number was provided via email.
This costume purchases, will follow the October return policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have NOT
received a refund via *** for the item I never receivedI still want a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** placed an order with us on Nov***,
2015. This item does take to weeks
to make. *** *** was refunded in full early on 12/*/per her request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has
NOT been resolved because:
[Your Answer Here]
Paid for two day shipping and it got shipped on the 4th dayThe package was recieved Nov***Refund immediately for my complaint to be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Your
costume was purchased in the month of October, for all October costume
purchases you will receive store credit upon our receipt of the returned item Please note that returns must be received within
days of your receipt of the order, and that a 10% restocking fee will
apply. Returned items must also be in
their original packaging, and in new, unused condition