Future Memories

Amber Lancaster purchased 2nd skin adult bodysuit
on October *, 2015. Item was shipped out
on October *, 2015. *** *** wished
to return the item. We authorized a return
merchandise number for the costume to be return to us. Once, the costume was returned we
followed
our return policy for all costumes purchased in the month of October. Tell us why here

Customer can return the Greenbay Packers youth uniform
costume back to us like new, unused and within days of her receiving the
item. We will follow the October return
policy. As a customer service we will
waive the restocking fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:if you're not going do anything to resolve this, besides just sending emails back-and-forth between the seller and I just close the case I will just continue to write reviews of how they do bad business to let all the other consumers know so the same thing doesn't happen to them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

For the
personalized fire fighter costume you need to first choose a size. Once you choose the size you then can choose
to have the item personalized, which it shows the price for just the child name
or child name and city. As the product description says, “You can even have the
costume personalized with his
name and city for an additional cost!” All this information is right there before you add the costume to your
shopping cart. We honor what is published
on our websites

*** *** ***, purchased a Deluxe Child Darth VaderCostume from us back on September **, 2015. She contacted us letting us know that she didn’t receive Darth Vadergloves, breathing device and lightsabor Unfortunately, we where able to send thegloves and breathing device but we
no longer have the lightsabor. The lightsaber value was $8.95. As a customer service we have refunded the customerfor the $that was asked for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not wish to return the costume for credit as I will never do business with this company again I wish for a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
The item that was being tracked said that it was shipped and dropped off at my doorThe was never delivered to my door There was someone home all day and it never cameThe item was in fact never delivered to my door like the attached tracking document statesThe item was a costume and cramming it into the mailbox was not the agreement I had for delivery because of damage that would accrue placing the item into the small box. The fact the item was delivered on 11/* jammed into a mailbox is not what I had agreed upon for shipping and handling of this item nor is it how the tracking system said it was deliveredThe point is that I never received my item the day it said it was deliveredAnd then the customer service employee would not listen to my complaint or try to resolve it with the responsible parties if they are not at fault instead he hung up the phone on meAll I am asking is for a full refund because the item was not delivered according to tracking
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***: The customer purchased The Personalized Snowman Beside You Tapestry and entered the personalization information in the "ENTER LINE 2" fieldThe customer reached out to us and stated that the personalization was incorrectWe asked the customer to provide us with a picture of
the item showing the personalizationUpon review of the picture, it shows that the personalization was correct and exactly how the customer entered it in the orderOur return policy states that personalized items are not returnableThank you for your order. We greatly appreciate it! *** *** ***
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PO# *** *** purchased a paint by number kit from us back on
6/**/2015. The kit was sent to the
customer on 6/**/2015. Then the customer
sends the picture and kit to the warehouse to be made. The processing time takes approximately to
weeks plus transit time once the
warehouse receives the picture and kit. *** *** contacted us about the picture and her issue with
the item. *** *** agreed to a 20% refund
for the product including keeping the merchandiseHer refund was in the amount
of $which was processed on November **,

We inquired with the return department about your package. As of February *, we still do not have the costume back. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking informationIn the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund youInstead, you will need to contact the shipping courier that you selected and file an insurance claim

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The wrong costume was sent! I ordered Shaggy, not Scooby Doo the dog Wuite a difference between a person and a dog
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customers order was placed on 10/**/2015. Her order was shipped out next business day
on 10/**/2015. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If you fully read my initial complaint you would realize that after a full week, business days included in that, when I made a call and got a horrible experienceI was told that the package had yet to shipI paid for the product because I was under the impression it would take business days to shipWhich was not the caseI have sent back the product and do expect a full refund, shipping included, in order to close out this complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** placed an order with us on Find
Costumes on 10/**/2015. I was shipped
out on 10/**/2015.Tell us why here

Once the costumes comes back, it will be processed by the return department

Customer placed an order with us on October **, 2015. The order was shipped out on October **,
2015. Regards, Anndrea

*** *** ***, purchased a costume with us on October
**, 2015, which was shipped out on October **, and delivered October **,

*** *** ***, purchased a Lexibook Laptop Master from us back on Dec*** 2014. She contacted us for instructions on how to change the
lexibook language from French to English. We promptly sent the instructions to her on how to change the format. Unfortunately, the formatting did not work. The item was sent back to us and *** *** *** was refunded in full including shipping costs Regards, ***
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Customer purchased a costume on October **, 2015. This item was shipped out on October **,
2015. Per *** tracking number the item
was delivered 10/**/2015. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I fully understand their response but they have never addressed my concern for their misleading advertisingI believe they use advertising comparable to bait and switchWhen you advertise an item as personalized at a specific sale price and then decide to charge for the personalization when the item is ordered that is misleading and needs to be correctedNo need responding with the same commentsI will not be satisfied until the misleading advertisement is corrected so best to leave this one as unresolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***