Future Memories

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I still have received no costume nor any money refunded. The order was made for a Halloween costume on 10-**. It is now 11-*. They made no attempt to let me know that there was a back order and that there was a possibility of receiving it late - at which time I would have cancelled the order and requested the money back.I had to spend twice the amount for a costume - once with these guy and again at a store. They have still not fulfilled the order and I need  my refund. Thank you. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer purchased the Scooby Doo Shaggy Costume one size
fits most on Fantasy Toyland on 10/**/15. 
The costume was shipped and received by the customer.   Regards, Customer ServiceTell us why here...

[redacted] purchased a personalized child FireFighter costume from us back on 09/**/2015 on Future Memories website.  [redacted] stated that she didnot want a replacement that was given.  Oncea refund has been processed, it can take up to 3 business days to show...

in theaccount.   [redacted] was refundedfor the full amount of her order on October **, 2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer placed an order with us on October **, 2015.  The order was shipped out on October **,
2015.  Regards, Anndrea

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

[Your Answer Here]
 
 
 Paid for two day shipping and it got shipped on the 4th day. The package was recieved Nov. [redacted]. Refund immediately for my complaint to be resolved. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer purchased a costume on October **, 2015.  This item was shipped out on October **,
2015.  Per [redacted] tracking number the item
was delivered 10/**/2015. Tell us why here...

[redacted] order is refunded as of 2/*/2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The response from this company is unacceptable. I was told when I called to tell them that the item was defective that I would be refunded in full for the item and the shipping,  all I had to do was take a picture of the item and send it to them and then they would send me the RMA number to return it.  they never emailed me back after multiple emails to them which they ignored I have all the emails on file and I was originally told that the shipping was around 18.00 and then I order it only to find out that it was $26.51.  I didn't even complain about that.  Why does your company tell me that it's going to be $18 for shipping and then after I placed the order it turned out to be $26.51?  I paid $18 for the costume and $26.51 for the shipping now they want me to send it back and pay for the shipping to send it back and when they get it, they determine if they want to give me my money back. what is the point of me even returning it? This is bad business and unprofessional.  This is not customer service   The is a scam. They do this to all the customers  I read all the complaints online.  If I would've read them ahead of time I would've never ordered from this company.   I want my money refunded in  entirety as promised from the customer service rep.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There was a web site error regarding the sizing of the costume. The e-mail addresses that the customer was sending messages to are no longer in use. The customer was issued a full refund for her order. No need to return the item.

[redacted] was sent the exchange instruction on 1**/2016 to the email address we have on file.  The information was just resent to the customers email address.

[redacted] will receive a refund the same way she paid for the item.

[redacted] was refunded with her store credit in the amount of $11.96.  Which can be used at any time.

Revdex.com:At this time, I have not been contacted by Future Memories regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

The business response was incomplete and inadequate.  Based on their response, it does not appear they are willing to cooperate.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Since I can not salvage the picture I believe Future Memories owes me a new picture or my money back in full since it was their mistake and they said it was their mistake. [redacted]  ###-###-#### [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of this moment, the business has neither issued a refund of any type. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

[on 10/** they said it was ready to be shipped  that was last Friday  They did not respond to further emails asking about the status  I hope to receive this by tomorrow  that's what I need to resolve the situation now  it's funny how they responded to the complaint rather than my emails to the business itself  Your Question has been received. Our professional support staff will respond to you as soon as possible.ID  #[redacted]Summary:  No information whatsoever on my product's shipping statusCategory:  Customer ServiceCreated:  10/**/2015 12:14:24 PMUpdated:  10/**/2015 12:47:18 PMURL:  [redacted]Customer Service 15 10/**/2015 12:47:18 PMSorry your having issues getting answers, I see that your costume is packagedand ready to be shipped.ThanksPlease do not reply to this automatic email notification.Please use the URL link provided to respond or provide additional information.ThanksPlease do not reply to this automatic email notification.Please use the URL link provided to respond or provide additional information.Sorry your having issues getting answers, I see that your costume is packagedand ready to be shipped.
 
Customer Service 15 10/**/2015 12:47:18 PMSorry your having issues getting answers, I see that your costume is packagedand ready to be shipped. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We showed that your order shipped out on November **,2014.  We were not notified by you thatyou did not receive your package, until December [redacted], 2014 sayingthat your packaged never arrived to you. The package was delivered some where in [redacted]. After looking into your...

order on December [redacted],2014 we came to the same conclusion about your package.  Your order was refunded in full on December[redacted], 2014.  If I can be any further assistants to you please let usknow. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I ALSO EXPECT A FULL REFUND SINCE THE COMPANY MADE THE MISTAKE IN SENDING THE WRONG COSTUME AT THE LAST POSSIBLE MINUTE