Future Memories

Review: For Christmas I purchased a LSU belt as a present from the website I listed in my complaint. I found out on Christmas that I had ordered the wrong size so I called the business to tell them I wanted to exchange the item I had ordered. I have called for 3 weeks straight and was told every time that they would send me an email with a return merchandise number. I have never received an email from them so I am unable to send it to be exchanged. I always talk to the same man and I am always told the same thing. All I want is to exchange this item. Thanks for any help you can give me.Desired Settlement: To be able to exchange the item that I purchased from them for a different size.

Business

Response:

[redacted] was sent the exchange instruction on 1**/2016 to the email address we have on file. The information was just resent to the customers email address.

Review: When I placed my order, a shipping date or estimated arrival was given. Every time I call, no one answers. In usually on hold waiting for an agent for 15 to 20 minutes. I emailed and received a vague response twice. It said,package is waiting to be shipped. I've sent several more emails, and no one has responded back now. Nobody ever answers their phone. But they are fast taking my money. It's been eight days since I placed the order. What is really concerning is nobody answers the transferred call from pick up off the main menu.

Business

Response:

Customers order was placed on 10/**/2015. Her order was shipped out next business day

on 10/**/2015. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[on 10/** they said it was ready to be shipped that was last Friday They did not respond to further emails asking about the status I hope to receive this by tomorrow that's what I need to resolve the situation now it's funny how they responded to the complaint rather than my emails to the business itself Your Question has been received. Our professional support staff will respond to you as soon as possible.ID #[redacted]Summary: No information whatsoever on my product's shipping statusCategory: Customer ServiceCreated: 10/**/2015 12:14:24 PMUpdated: 10/**/2015 12:47:18 PMURL: [redacted]Customer Service 15 10/**/2015 12:47:18 PMSorry your having issues getting answers, I see that your costume is packagedand ready to be shipped.ThanksPlease do not reply to this automatic email notification.Please use the URL link provided to respond or provide additional information.ThanksPlease do not reply to this automatic email notification.Please use the URL link provided to respond or provide additional information.Sorry your having issues getting answers, I see that your costume is packagedand ready to be shipped.

Customer Service 15 10/**/2015 12:47:18 PMSorry your having issues getting answers, I see that your costume is packagedand ready to be shipped.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Once the costumes comes back, it will be processed by the return department.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ALSO EXPECT A FULL REFUND SINCE THE COMPANY MADE THE MISTAKE IN SENDING THE WRONG COSTUME AT THE LAST POSSIBLE MINUTE

Review: I ordered a couples Halloween Costume on 10/**/2015. I have not received the order and have tried calling the company at least five times in the past week. I have stayed on "hold" for over one hour. I even stayed on hold until 5:00 pm when the phone disconnected. Their business ending time. I tried several different numbers as well. I have emailed them at their customer service email to find out where my order is. I obviously cannot use the order after Halloween. I would like the $59.24 refunded back to my account.Desired Settlement: At this time, it appears the costumes will not be here by the [redacted]. Therefore, I would like my account refunded in the amount of $59.24. Maybe you will have more luck contacting them than I did. Thank you for your help

Sincerely,

Business

Response:

Customer placed an order with us on October **, 2015. The order was shipped out on October **,

2015. Regards, Anndrea

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered costume from them and chose one day shipping. Talked to customer service rep on the before I ordered. She told me shipping would be $18. After the order was placed online the shipping was $26.51 instead of the $18 that was originally told to me. When I received the package, I opened it and the item does not look like the item on the package and it was not for an adult. Also the wire in the costume was all bent. I could not wear the costume at all. I called that day and explained the situation. The customer service rep said no problem, send me a picture of the product and I will send you an RMA number for returns and we will return you the money for the costume and for the shipping. Five days later and several emails to customer service, still no email from the customer service rep. Today, Monday December [redacted], I spoke to Andrea one of the supervisors and she said that you would have to bend the costume a certain way so you could wear it because of the way they folded to ship it and even though the picture on the bag looks like it does the custom can change at any time and she said no one ever told me that they would refund the money she was very rude. I called back and spoke to another supervisor. He said I will send you the RMA number, send the costume back and when we inspect it if it's defective we will refund your money, if they exude that it's not defective, I do not get the money back. So now I paid $18 for a costume that wasn't what it said it was $25 for shipping and now I have to pay more shipping to send it back to MAYBE get my money back for the costume. This Company is very unprofessional and running a scam. there a bad reviews all over the Internet about this company and the fact that they're still in business is a disgraceDesired Settlement: Total refund of $45.40

Business

Response:

[redacted] purchased a Christmas Story Leg Lamp Sexy Dress on 12/**/2015; it was shipped out on 12/**/2015. [redacted] called after receiving the package stating that the item was defective. A customer service rep asks for her to send a picture so we can see how the item is defective. Per the image that was sent, it was determined at that time the item was not defective. The item can be returned to our return department within 30 days of receiving the item to have a fuller inspection done on the costume. If the item is defective the customer will be refund the order, if the item shows it’s not defective it will be treated like a regular return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The response from this company is unacceptable. I was told when I called to tell them that the item was defective that I would be refunded in full for the item and the shipping, all I had to do was take a picture of the item and send it to them and then they would send me the RMA number to return it. they never emailed me back after multiple emails to them which they ignored I have all the emails on file and I was originally told that the shipping was around 18.00 and then I order it only to find out that it was $26.51. I didn't even complain about that. Why does your company tell me that it's going to be $18 for shipping and then after I placed the order it turned out to be $26.51? I paid $18 for the costume and $26.51 for the shipping now they want me to send it back and pay for the shipping to send it back and when they get it, they determine if they want to give me my money back. what is the point of me even returning it? This is bad business and unprofessional. This is not customer service The is a scam. They do this to all the customers I read all the complaints online. If I would've read them ahead of time I would've never ordered from this company. I want my money refunded in entirety as promised from the customer service rep.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We inquired with the return department about your package. As of February *, 2016 we still do not have the costume back. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you. Instead, you will need to contact the shipping courier that you selected and file an insurance claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:if you're not going do anything to resolve this, besides just sending emails back-and-forth between the seller and I just close the case. I will just continue to write reviews of how they do bad business to let all the other consumers know so the same thing doesn't happen to them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order the evening of Monday December **, 2013. Because I needed the item promptly, I paid $30+ to have the item sent via 2-day express mail. I was pleased to see that it was sent out on Tuesday the 10th with a Thursday the 12th delivery date. It didn't arrive on Thursday. I called Fed Ex and they explained the delay and said they would refund the shipping company (Future Memories) the full amount for the cost of the shipping. They explained that I would just need to call Future Memories and they would then reimburse me. I called Future Memories and waited on hold for 25 minutes before someone answered. I explained the situation. The gal I spoke with ([redacted]) said she would need to check with her supervisor. She placed me on hold. When she came back on the line she told me that she spoke with the owner of the company ([redacted]) and he was willing to refund half the cost of the shipping. That was not an acceptable solution to me. I again explained that they were getting a FULL refund of shipping costs from Fed Ex (a refund they are getting ONLY because I called Fed Ex), so I should be getting a full refund from them. Alicia said that the owner authorized a refund of half the shipping cost and offered to let me speak to her [redacted]. Her supervisor (Andrea) was a most unpleasant woman. She told me that we could argue the point all we wanted but I would only be getting half of the shipping cost back. I asked to speak with [redacted] since he was clearly the only one that could properly rectify the situation. I was laughed at for thinking the owner of the company would actually take a phone call. Seeing as I could get no where, I accepted the offer. Andrea assurred me that my PayPal account would be credited today (it hasn't happened yet.)Desired Settlement: I want the entire shipping cost refunded to me.

Business

Response:

Hello -

Review: I ordered a Pittsburgh Pirate watch as a Christmas gift on December [redacted]. I have been billed the full amount of the watch $69.95 right after I ordered it. I just called for about the 8th time and was told that it shipped but they have no tracking information. I was told week before Christmas that I would have this for Christmas. I requested today that I get my money refunded. This is the worst company I have ever dealt with. They should of been up front and said I would not have the watch for Christmas.Desired Settlement: I want my money refunded. This company has 12 web sites listed under there web site.

Business

Response:

Hello,

The order was placed with us on [redacted]. The order

was not shipping in a timely manner. We cancelled the order and fully

refunded.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a Halloween costume on 10/**/15 for a party that was today, 10/**/15. I called on 10/**/15 to get the status of my order. When I called, I was asked when I needed the costume for. That should not have mattered! It was 9 days later and I still had no costume! I was then left on hold so long I had to hang up. I called back a few hours later and was told my order was in pending status and was told to call back on Monday, 10/**/15. At this point, I wanted to cancel my order since I could see I wasn't going to have my costume by Tuesday, 10/**. I was told that my order couldn't be cancelled since it was in pending status. I called back on Monday, 10/** twice only to be left on hold both times for 15 minutes each without anyone answering my call. I came home tonight to a costume that I cannot use now. The website has no listed email so I can't email them to get a return # because I can't reach them by phone. I do not want this costume!Desired Settlement: I would like an RMA # and a refund.

Business

Response:

Customer purchased a costume on October **, 2015. This item was shipped out on October **,

2015. Per [redacted] tracking number the item

was delivered 10/**/2015. Tell us why here...

Review: I ordered a Halloween costume for my son a "Wall-e" costume and yes I admit I didn't open the package until 3 days before Halloween, only because I knew if I opened it my son would want to wear it before Halloween and then ruin it. Well sure enough I decided to open it a few days early to see if it would even fit. I opened the package only to find the head peace of the costume was ripped. I immediately contacted [redacted] (because that's the site I purchased it from) and they told me that they would be happy to help me and refund my money and as courtesy to keep the costume. a few days later I received an email from Future Memories stating that they will not be able to refund my money because it had been over 30 days. I called [redacted] back and they decided to further investigate. I got a call from Future Memories letting me know that they are sorry for the conflicting responses and they will refund my money back despite the 30 days policy. I even received an email stating the same thing...sure enough two days later I got an email stating that they will not refund my money and that the case was closed. Nobody wanted to help me and it's really not nice that I have been bounced back and forth for what $25??? they can't afford to refund a mother who works part time at a Church nonetheless, it's really sad!Desired Settlement: I just wish to get my refund back of $25.70

Business

Response:

Greetings,

I ordered 2 Halloween costumes 10/**/2015 thru the online findcostumes.com. I checked the site for an update 10/**/2015 which said order being processed. Decided to call the number provided. Had to wait 15minutes for customer service to pick up. They told me it's being processed and would go out on the [redacted] or [redacted]to check the update page. I checked the [redacted] it still said order labeled and processing. Tried calling their number again 30 minutes later and can't even get costumer service to pick up. STAY AWAY FROM THIS SITE AND ANY BUSINESS ASSOCIATED WITH IT. YOU WILL REGRET IT. This is the 26 and no costumes or updates saying shipped.

Review: I ordered 7 items for my son's birthday from Future Memories' Fantasy Toyland web site. The Availability section for all items ordered stated that the item takes approximately 1 business day to leave the warehouse. No item indicated out of stock or back order. I submitted the order over a week prior to my son's birthday with 3-5 day ground shipping. I received an email confirmation of the order, with no indication that any item was on back order. 6 days later when I had still not received the order, I went online to check the status and discovered it still had a status of Waiting to Ship. I contacted Future Memories and was told that 1 of the items, gloves, were on back order. I told them I needed the items by that Thursday for my son's birthday, and asked if they could just ship the other items now to get there on time. They said that they had missed the express shipping pick up for that day so they couldn't guarantee arrival by Thurs. Fri or Sat would still work for his birthday celebration, so I agreed to have them ship the items. They assured me I would receive an email notification when it shipped with a tracking number. I never received such a notification, only a receipt that they charged by credit card. I had to call them to find out how to track the package delivery. When I checked the tracking, they had sent it regular ground and it wouldn't arrive until the following Monday, too late for my son's birthday celebration. I called to cancel the entire order, but they said since it already shipped I had to wait until it arrived and then I could call and get return shipping information to return it for a refund. They did not tell me that I would have to pay for shipping or a restocking fee. So I bought other gifts for my son, believing I could return the shipment for a full refund. However, when I called them to get the instructions, they informed me that not only would I have to pay for shipping, but that they would also be charging me a restocking fee. And they only told me about the restocking fee after I asked for confirmation that I would be getting full refund. When they first gave me the instructions for the return, they made no mention of it.Desired Settlement: I shouldn't have to pay for their mistakes and misrepresentations. I want a full refund including all shipping.

Business

Response:

Good Day [redacted] -

Review: Placed order for Adult Woody Costume on 10/*/13. REceived confirmation email and was charged on credit card on 10/**. On 10/** we received an email asking us to review the item that we had received. But we had never received anything. Tried the online order status, but it shows no order. The online live chat is offline. Multiple attempts to contact the company have resulted in being placed on hold with never a response (one was 2.5 hours!). If the item was shipped, then they should be able to give me details so I can check with the shipping company. But I can't even get to a person to get that far.

Just because "this is a busy season" (a repeated response to other complaints I read) doesn't mean it is acceptable to ignore customers. You know it is a busy season...hire more workers!Desired Settlement: I would like to 1. have the product arrive here by today (not likely!) or 2. have someone contact me to tell me what happened to the order and get our money back.

Business

Response:

Dear [redacted],

Review: order date to Fantasy Toyland: 10/**/14 ordered: child Football costumegave a tracking number: was an invalid tracking number. called phone numbers: toll free sat waiting for 26minutes. no answer. only a radio station. called the other phone number. busy signal. filed a dispute within [redacted] (what I used to pay for it)Desired Settlement: Want the website shut down so as to avoid scams to others and I would like my money back.

Business

Response:

Hello,

The tracking number for this order is [redacted], which

the carrier is mail innovations. There was two tracking numbers for this order,

but mail innovations didn't show movement on the first tracking number.

As soon as we found this information out we sent a new package out to the

customer.

We value all of our customers. We do apologize about any

inconvenience this may have caused you.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Still have not recieved package.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello Stefanie,

The original shipment went out on 10/** and

had the following tracking number [redacted]

After the initial report that the item was not

received we re-shipped the item out. Our

records show that your item was re- shipped out on 10/**/14. This item shows that it was delivered on November

*, 2014, the tracking number is [redacted]. This was

shipped using [redacted]-Mail Innovations and the link you can use to track it is:

Since mail innovations is a partnership with

[redacted] and [redacted] you can also check the tracking on the [redacted] website which is:

Both of these show identical information and

the same delivery date. If you have any

further questions please let us know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a purchase through future memories on **December for a popcorn maker to be delivered to my mother for Christmas. I wasn't sure if the purchase even went through because I never received a confirmation email stating I placed the order (I never even received a confirmation on payment screen the order was placed). However, the charge was withdrawn from my bank account on **December 2013 for $110.85. So, that was my cue the order was placed and would be delivered. I tried to track my order on their website, but they had no information associated with the email address I provided during purchase. I was hoping the time of the year was just busy, and they purchase was being worked and would be delivered. However, a couple of weeks went by, I still hadn't received an email stating the order was being worked and/or shipped, and my mother said she still hadn't received her gift. I called the company on ** December, and the lady helping me had all my information on file but could not tell me whether or not the order had been shipped..she said she couldn't get through to the warehouse. She said, due to the holidays, she would not be able to give me anymore information until the following Monday, January **. I waited for a call, but never heard back from them. So, I called again on Tuesday, January **. The man who helped me couldn't tell me whether or not my order had been shipped. I explained to him, it had been over two weeks and I was getting frustrated. He said he'd keep me updated and refund my money once he had an answer. Still no refund or email from these people giving me a status of any kind as of **January 2014. My husband called and demanded they refund our money since the item was never delivered. They informed my husband we would have our refund by that following Thursday January **. Today is January **, and they still have not rendered a refund to our account. I've never dealt with any business like this before...No confirmation of purchase, shipment, tracking, nothing. I authorized a payment and they took it...with no services rendered.Desired Settlement: All I want is a refund.

Consumer

Response:

At this time, I have not been contacted by Future Memories regarding complaint ID [redacted].

Sincerely,

Business

Response:

This order was refunded. The transaction number for the return is [redacted].

If there is anything else that you might need please let me know. Thank you for your help with this matter.

Future Memories, Inc. -Always ready to help!

Gift giving made personal!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a baby lamb costume for my daughter on October ** 2013 (Date Thu Oct ** 12:20:11 EDT 2013

Ship to [redacted]

US United States

[redacted] Bill to [redacted]

E-Mail [redacted] (emailed)

Via First Class/Ground

Payment MasterCard)

IMPORTANT: The name that will appear on your credit card bill will be Future Memories which is the parent company for 12 different web sites. Please see bottom of page for a complete list.

Thank you for your order!

Order Information

Merchant: Future Memories, Inc ###-###-####

Description: [redacted],Mail Order

Invoice Number: [redacted] Customer ID: [redacted] PO Number: [redacted]

Tax Exempt: Yes

Billing Information

[redacted] Shipping Information

USA

Shipping: US $6.95

Tax: US $0.00

Total: US $24.90

MasterCard

Date/Time: **-Oct-2013 15:48:56 EDT

Transaction ID: [redacted]

I have called more than 10 times (once waiting on the phone for over 37 min) to get in touch with someone to see when my daughters costume would be delivered. No one ever answers the phone. I also have sent 2 e-mails to their ask a question site, again no one has responded. I want to cancel my order because I need the costume by Friday and no one seems to answer their phones.Desired Settlement: I want to cancel my order and get a refund

Business

Response:

[redacted] -

Review: I ordered a costume from their partner website, [redacted]. After doing so, I needed to either cancel their order or change the information. I called customer service and sat on hold for 45 minutes with no response. I call several times with no response. I emailed them on Oct ** and finally received a response on on Nov * stating that I could return my package, however they do not give refunds for costumes ordered in October. Their partner website DID NOT state this anywhere in the return/exchange information at all. I'm highly upset at the fact that I needed to CANCEL this order but could not reach anyone in this company for over two weeks after I made my purchase! I do not want an exchange, I would like a refund but now that's not going to happen due a policy that they did not publish online.Desired Settlement: I want to return this product for full price without the 10% restocking fee, because if they had customer service that actually worked, I would have been able to cancel this order before they even processed it.

Business

Response:

Good morning-

Review: I ordered on their web site a personalized ceramic pie plate.My bank accoutn was drafted on 11/** for $38.90.I have called for several weeks and get "continue to hold for customer service"Desired Settlement: delivery of product ordered or refund

Business

Response:

Good Day -

Review: Costume was ordered on 10/**/15, was not shipped until 10/**/15 and not received until 11/*/15. Paid $7.95 for First Class mail. I live approx. 4 hrs. from where this business is located. When I called customer service, Andrea told me it was my fault because I only paid for the CHEAPEST shipping method. [redacted] sent me notices that delivery would be made on 10/** yet the [redacted] could not locate it. Now being told that costumes ordered in October (Halloween is in October) will not be refunded, only given store credit.Desired Settlement: Full refund and apology that the order was not processed properly.

Business

Response:

[redacted] placed an order on 10/**/2015. His costume was shipped out on 10/**/2015. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business response was incomplete and inadequate. Based on their response, it does not appear they are willing to cooperate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not wish to return the costume for credit as I will never do business with this company again I wish for a full refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Your

costume was purchased in the month of October, for all October costume

purchases you will receive store credit upon our receipt of the returned item. Please note that returns must be received within

30 days of your receipt of the order, and that a 10% restocking fee will

apply. Returned items must also be in

their original packaging, and in new, unused condition.

Review: I bought a Halloween costume for my son 2 WEEKS IN ADVANCE of HALLOWEEN for close to $50.00!

It turned out that the costume I had purchased was back ordered. No effort was made to communicate with me and let me know the status of my order. When I finally reached them after having been on hold for over one hour the representative told me that that he was making an exception if offering me a refund 2 weeks after the fact because normally a store credit was the only compensation offered during Halloween season.Desired Settlement: I do not want to wait 2 weeks to wait for my refund seeing that no effort was made to assure that I would have my sons costume on time!

I want my money to be returned to me immediately so I can go out a buy a Halloween costume at the last minute - which in itself is a huge inconvenience. Our family lives on a budget and it is a hardship for us to have to lay out additional money for a second costume at the last minute! The manager of this company refused to take my call and would only speak with my husband - I found that additionally offensive,

Business

Response:

Customer purchased a costume on October **, 2015. This item was shipped out on October **,

2015. If the customer wishes to return

the item, rma number was provided via email.

This costume purchases, will follow the October return policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have received no costume nor any money refunded. The order was made for a Halloween costume on 10-**. It is now 11-*. They made no attempt to let me know that there was a back order and that there was a possibility of receiving it late - at which time I would have cancelled the order and requested the money back.I had to spend twice the amount for a costume - once with these guy and again at a store. They have still not fulfilled the order and I need my refund. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I couldn't understand the message

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer can return the Greenbay Packers youth uniform

costume back to us like new, unused and within 30 days of her receiving the

item. We will follow the October return

policy. As a customer service we will

waive the restocking fee.

Review: Order [redacted] did not come to due to an issue with a substitute driver on my postal route and was returned to this company. I learned this two weeks after it was supposed to deliver. I called and after holding forever was told it was time for them to close I would have to call back the next business day to pay to have it reshipped. That was friday 10/**/2013. I have now been calling everyday and holding for 1+ hours to get this reshipped. They have my money AND my costumes. I have emailed four time in response to the one email they sent me to advise my stuff was returned with no response. I am out money and costumes and a lot of valuable time!!Desired Settlement: I just want my costumes or my money back. not store credit.

Business

Response:

Hello -

Review: I have issues with multiple aspects of this business. Firstly, their website is absolutely HORRIBLE and makes it impossible to reach their customer service department through email. At the bottom of the website they give an email option, which when you click it, takes you to a portal of Frequently Asked Questions. Second, their customer service department is nearly impossible to reach through phone. They only accept calls Monday-Friday 9-5 Eastern time, which is fine, however they put you on hold for hours on end and expect you to wait. That is simply not realistic for those of us who hold jobs or go to school full time. Third, when you FINALLY reach their customer service department, you are given many mixed messages. I was first told that my order from this company, which was placed on October [redacted], had not even shipped yet, despite the fact that I paid an exorbitant amount (TWICE as much as the actual costume) for 2nd day air. Then, after I proceeded to become VERY firm with the person to whom I was speaking, he told me that my order would arrive on time - to which I asked, how is that possible if it is sitting in a warehouse 1,500 miles away from me. So is it actually going to arrive today or is it going to sit in a warehouse for weeks, like all of the other consumer reviews I have read? Lastly, my other complaint is that, when checking out with your purchase online, the company does not list the shipping prices next to the options. So I chose 2nd day air thinking it would be a bit pricey, but having NO idea that it would actually be $43. This is absolute trickery. They should be required to list the prices of shipping next to the options, rather than having their customers be shocked and horrified when they see their invoice (which in my case exceeded $70 for a LOUSY HALLOWEEN COSTUME WHICH I WILL PROBABLY NEVER RECEIVE).Desired Settlement: I would like to refund my entire money for this costume, INCLUDING the price of shipping. This costume will not arrive in time for the event for which I ordered it, despite paying extra for shipping.

Business

Response:

[redacted] was refunded in full for the order.