Fyber

Initial Business Response /* (1000, 5, 2015/11/30) */
Dear [redacted],
Thank you for your message.
Unfortunately, we found only one single ticket submitted by you in our system.
We need to kindly ask you to follow this process for each offer separately in order for us to validate your...

proofs and send you the missing credits for each:
- Please go to the "Fyber" section in your app/game (the offerwall, where you found the offer first)
- Click on "Support" button bottom left
- Hit the "Report problem" link of the problematic offer
- Submit the request
Please make sure to attach the proof when replying to our first email your received for the report.
Many thanks in advance, we are looking forward to resolve this issue as quickly as possible.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not satisfied with the response due to the following reasons:I have submitted numerous tickets,which contrasts their response of only getting one,I will send Revdex.com the screen shots, secondly for the request of proof I submitted ythey said wasn't enough,which was ridiculous.
Nowhere in their terms of describing what we need to do to complete an offer does it say you have to submit proof.Most of these offers we're submitted months ago and they expect people to keep proof that long in case the request for compensation is rejected is unethical. Last allot of these offers don't send you emails or a chance to screenshot them.
This is unfair to me and other customers, for misleading directions for the offers and not at least coming to a fair solution to solve the problems these offers require allot of time and sometimes money.This is wrong to get absolutely nothing but headache
Final Business Response /* (4000, 9, 2015/12/08) */
Dear user,
We are sorry, we weren't able to find any other ticket in our database. Maybe you sent your request to a different provider? Or, maybe you used a different email address?
We need to kindly ask you to follow this process for each offer separately in order for us to validate your proofs and send you the missing credits for each:
- Please go to the "Fyber" section in your app/game (the offerwall, where you found the offer first)
- Click on "Support" button bottom left
- Hit the "Report problem" link of the problematic offer
- Submit the request.
Please make sure to attach the proof when replying to our first email your received for the report.
Many thanks in advance, we are looking forward to resolve this issue as quickly as possible.
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 5, 2015/05/15) */
Dear user,
I have great news for you:
You will be credited within the next few hours for your 2 offers.
Thank you for your active cooperation in helping us to resolve this issue.
Unfortunately, we haven't found any other offer in...

your list of offers clicked.
For expedited support, please use the Report button on your Fyber Support page for future issues that may arise.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am okay with closing this but not okay with the result. After filing my claim all of the offers I showed pending under my account were no longer viewable. Out of the dozens I submitted only 4 (I believe) were visible. Out of those the company did make payments.
Final Business Response /* (4000, 9, 2015/05/29) */
Dear user,
Unfortunately, we are unable to help you as we haven't found any of your complaints using the email you provided in this case.
Maybe you used a different email? Maybe you have a different account? Or maybe you submitted your claim through a different company?
In the future, please make sure to follow the below process so we can identify your account:
We ask you to kindly follow this process for each offer separately in order for us to validate your proofs and send you the missing credits for each.
* Please go to the "Fyber" section in your app/game (the offerwall, where you found the offer first)
* Click on "Support" button bottom left
* Hit the "Report problem" link of the problematic offer
* Submit the request
Please make sure to attach the proof when replying to our first email your received for this report.
If you have already submitted a support issue through this process, please reply to the email generated that contains the ticket number for this issue.
Best regards,
Fyber Support Team

Complaint: [redacted]I am rejecting this...

response because: that is not true. They asked me for proof a day after I sent several reports to them about the problem. As soon as they asked me for proof I immediately sent them several screenshots of proof of purchase. Proof that I openned a new account with Tropicana, proof that I deposited the $10 and proof of the date of the $10 deposit. Today would be the 7th day since I made the purchase. They only just now responded that they received my proof of purchase and that it could take 2 weeks for them to get a response from Tropicana.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear user,
Thank you for your inquiry.
According to our data, your payment has been confirmed in the meantime.
We apologize for the inconvenience you have experienced and thank you for your understanding.
Best regards,
Your...

Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
as soon as Revdex.com contacted them they completed offer

Initial Business Response /* (1000, 5, 2015/11/02) */
Dear [redacted],
We apologize for the delay and inconvenience you experienced. You were just credited with 110 Gold for your MyScore.com participation and notified accordingly.
We also received your report concerning the CosmoBody...

issue and replied to the ticket. You will receive the reward as soon as you provide a valid proof of your completion.
This is the normal process we follow dealing with manual payout requests and thank you very much in advance for your cooperation.
We apologize for the delay and hope the complaint can be closed successfully.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said my account would be credited immediately and it still has not been credited. Plus 3/4 times you complete an offer you end up not receiving the amount owed for completing the offer.
Final Business Response /* (4000, 9, 2015/11/05) */
Dear [redacted]@gmail.com,
Thank you for taking the time to contact our Support Team again!
Unfortunately, you haven't replied to our ticket #XXXXXXXXXXXXXXXX about CosmoBody, so we cannot credit you without any valid proof.
Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)
We value your time and appreciate your business!
Best regards,
Fyber Support Team
Fyber - www.fyber.com
Final Consumer Response /* (4200, 11, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by this company in the first response that I would be credited the gold for the myscore.com offer I completed. I have not been credited with the gold.

Hello 
[redacted]
Thank you for your inquiry!According to our data, your payment has already been confirmed and you have been notified accodringly in the meantime. 
Title
Escore - 7-day Free Trial
Reward
2307 Gold (2016-04-13; 06:45)
We apologize for the...

inconvenience you have experienced and thank you for your understanding!
Please contact us, if you are referring to a different campaign.Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.Best regards,Fyber Support Team

Dear user, We would like to express our deepest regret for the inconvenience caused by some of our offers. We are sorry that you were not satisfied with Fyber and we assure you that your complaint was handled in a strict and serious way. Please be advised that asking for some evidence...

of completion when users raise claims for a manual payment is our normal verification procedure. Unfortunately, our advertiser partner was not able to verify your data. In fact, the offer you clicked requires the completion of two pages of registration with personal information. After the first two pages of registration, you can then choose to "skip" all pages of co-registration and opt in advertisements. After skipping or completing the multi-page survey, you would have landed on the "Consumer Survey" page. You were not rewarded because you did not complete the registration as per the advertisers specification.We apologize again for the inconvenience and value your business. Best regards, Your Fyber Support

Dear [redacted],
I have great news for you:As an exception, since you  did not send us any  valid proof  of completion, you will be credited within the next few hours for your offer!
 
Title
[redacted]
Reward
26 Gold
Thank you for your active cooperation in helping us to resolve this issue.Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.Best regards,Fyber Team

Initial Business Response /* (1000, 5, 2015/07/30) */
Dear user,
I have great news for you:
You will be credited within the next few hours for your offers.
Thank you for your active cooperation in helping us to resolve this issue.
Please note that some applications require you to...

refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate that they paid me for the offers, but I had to wait over a week on some of them and they never responded until y'all took care of business. And I'm already experiencing the same problems. Their are still over ten open offers that haven't been paid from my offer wall on the game. If y'all could get them to pay me for EVERY SPECIAL OFFER IVE COMPLETED, then I will be completely satisfied and will hold no I'll feelings towards cyber or their games.
Final Consumer Response /* (3000, 13, 2015/08/31) */
[redacted]Document Attached[redacted]
Just a few screenshots of the special offers that haven't been paid out and this isn't all of them. They can say they've paid them all and the game isn't faulty, but what's going on here? And this isn't the only issue with the game. I have friends that have quit the game because cars just vanish from their garage. I actually witness a friend of mine upgrading his car, and out of nowhere, it said "0 gems to finish repairs" when he wasn't even repairing his car. When he pushed the button that stated the "0 gem" to finish, it restarted the game and he no longer had the car. This game started out great, but is going down the can in my opinion and many others. It's sad that I have to file a complaint to get a response from Fyber.
Final Business Response /* (4000, 15, 2015/09/01) */
Dear [redacted],
We are very sorry to hear that you are still missing the rewards we sent to you.
Please provide us a list with "titles" of the offers you are still expecting credits for.
With this, we could check in our database and do the necessary.
We value your business and look forward to hearing from you again.
Best regards,
Fyber Support Team

Complaint: [redacted]I am rejecting this response because:
This does not address that it took me complaining numerous times to get a response from them, and it involved me threatening a Revdex.com complaint. In fact, as their own records will show, they did not uphold their end until AFTER my initial complaint to the Revdex.com. It should not take this to get a satisfactory response from a business. I had to waste time emailing them only to have them give no response.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/06) */
Dear user,
Thanks for contacting our team.
We are really sorry about your missing credits.
Unfortunately, we couldn't find any of your email and/or ticket in our system.
What could have happened: Maybe you participated to the offers...

through a different company? Or maybe you used a different email?
Please let us know as soon as possible so we would be able to help.
Best regards,
Fyber Team
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They ARE correct about ONE THING: I DID use a different e-mail address than the one you all have. For all intense purposes, I will CONTINUE using [redacted]@yahoo.com for my correspondence with the Revdex.com. However, the e-mail address that Fyber currently has with my surveys is [redacted]@yahoo.com.
Furthermore, if they would ONLY have taken a few minutes to research their records, they would have found ALL 8 of my completed surveys UNDER MY NAME: [redacted]. But, it's just more of the same, with them: they are LOOKING FOR WAYS to evade their responsibility of rewarding me my credits for the completion of those surveys.
In any case...as I said earlier, I used a different e-mail address when completing the surveys (I have a business account...which is THIS ONE [redacted]@yahoo.com that I am corresponding with the Revdex.com with, and the personal one for other [redacted]@yahoo.com.
I am also VERY OFFENDED that they would infer that I was confused or that I perhaps had the WRONG COMPANY. There is NO POSSIBLE WAY that I would have the wrong company (how is it that I am UNFAMILIAR WITH FYBER, if I knew the name of the company???!!). They are just trying to avoid awarding me the credits they owe me. This is PRECISELY what I was talking about in the first letter I wrote to you all.
Thank you all, SO VERY MUCH, for your assistance with this matter. And by the way: I checked my account today, and of course: THEY HAVE NOT AWARDED ME ANY CREDITS. I am just glad that I finally wrote about this situation: it has been going on for the longest time. I have let this go before; I won't this time.
Sincerely,
[redacted]
Final Business Response /* (4000, 9, 2015/11/16) */
Dear Mr. [redacted],
Many thanks for your response. With email address [redacted]@yahoo.com, we were able to retrieve your tickets in our system.
However, ticket number XXXXXXXXXXXXXXXX contained the following message sent by on 10/13/2015:
"Hello,
I never wrote to Fyber or ordered anything. The complaint letters were not written by
[redacted]. [redacted] did not order anything. Somehow mys name accidently got
mixed up in the corresponence. I dont even know what Fyber is. I dont know how I got these
e mails.
[redacted]"
This email might be the reason for our team to withholding the payments.
However, now, you were credited as follows:
Fall Samples
[redacted]
XXXX-XX-XX XX:XX
Chocolate vs Fruity Candy Showdown
155 Gems
XXXX-XX-XX XX:XX
Samsung Galaxy S6 Promo
155 Gems
XXXX-XX-XX XX:XX
PS4 with 4x Game Bundle
155 Gems
XXXX-XX-XX XX:XX
Clash of Clans
155 Gems
XXXX-XX-XX XX:XX
RewardSiteUSA - Star Wars Episode 7
146 Gems
XXXX-XX-XX XX:XX
Unfortunately, we haven't received any ticket or evidence for the CosmoBody campaign and kidly ask you to submit it using our Support system.
Many thanks in advance and best regards,
Fyber Support Team
Final Consumer Response /* (2000, 11, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you all SOOOO MUCH! I FINALLY received my credits. And as such, as far as I am concerned, the case is RESOLVED. However, I would like to point out one thing: did you see how they said that they WERE able to retrieve my tickets???! Yeah...that's because they were there ALL ALONG! As I previously mentioned, they were SIMPLY STALLING. This is what they do all the time.
In reference to the aforementioned "letter/email," that was an error; a misunderstanding. Please disregard that e-mail.
Thank you for your time and cooperation. Once again...as far as I am concerned, the matter is now closed. I will accept this resolution as sufficient. It's not EVERYTHING I wanted; however, it is a compromise, and that will do.
Thank you.

Dear [redacted],Thank you for taking the time to contact us.Unfortunately, we cannot credit you without any valid proof. We've checked all your reported tickets, but couldn't find any valid proof attached. Moreover, many of the emails you sent contained rude language and insults. Fyber has a strict...

policy against this kind of behaviour.We value your time and appreciate your business!Best regards,Fyber Support Team

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear [redacted],
Thank you for taking the time to let us know about this.
Unfortunately, you have not provided any evidence of your offer completions and we cannot credit you without any valid proof.
Although it is unusual for our...

customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)
However, as we highly value your user experience, we decided to send you a compensation of 50 Gold for the inconvenience.
Many thanks for your understanding.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. It is impossible to send proof of all the items I completed. Even when sending proof, there is no compensation. As usual, this is always Fyber's response. This is clearly unfair business practice on the part of Fyber. For them to send 50 pieces of gold is a clear admittance of their guilt in these fraudulent practices. I continue to get scam phone calls, emails and letters from businesses as a result of completing the forms and surveys from Fyber. The amount of complaints against Fyber to the Revdex.com is also a clear example of their fraudulent practices. I am still seeking the 200 pieces of gold for filling out the numerous forms, surveys and downloads. It must be noted, there are several offers from Fyber now that if you click the link to download a game it takes you to a different page with other games you did not want. Then, you can't go to the game you originally wanted. Clearly another example of fraudulent practice. Again, I do not accept this response and require the rest of my 200 pieces of gold.
Thank you
Final Business Response /* (4000, 12, 2015/10/14) */
Dear [redacted],
Thank you for taking the time to let us know about this.
Unfortunately, you have not provided any evidence of your offer completions and we cannot credit you without any valid proof.
Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)
Many thanks for your understanding.
Final Consumer Response /* (4200, 14, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Fyber is absolutely not acceptable. This is their response to every inquiry. I will be more than happy to forward them the thousands of emails I have received from companies as a result of signing up for surveys, applications and downloads. I continue to receive fraudulent phone calls and emails as a result of the business practices of Fyber. I am still due 200 pieces of Gold and Fyber's failure to provide me this compensation is a direct example of unfair (fraudulent) business practice. Please Revdex.com investigate this company to the best of your ability to stop this erroneous business practice!

Dear [redacted]
Many thanks for your message.
In the last 3 months, we received 250 tickets from you, very most of them have been positively replied by our team and the rewards have been issued.
Please specify the offers that you are still missing credits for, so we can investigate in a focused...

way.
Also, we would like to kindly ask you to refrain from using inappropriate language communicating with our Customer Service as happened recently in various emails.
Many thanks in advance!
Best regards,
Fyber Support Team

Dear [redacted],
I have great news for you:You will be credited within the next few hours for your offer!
Thank you for your active cooperation in helping us to resolve this issue.Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.Best regards,

Dear [redacted]Thank you for your inquiry!According to Game Insight, your payment has already been confirmed on 05.10.2016. We apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to refresh the app to get the...

credits and that they don't always send an in-game notification.Best regards,Fyber Support Team

Dear[redacted] We would like to express our deepest regret for the inconvenience caused by some of our offers. We are sorry that you were not satisfied with Fyber and we assure you that your complaint was handled in a strict and serious way. Unfortunately, asking for some evidence of...

completion when users raise claims for a manual payment is our normal verification procedure, we cannot credit you without any valid proof. We couldn't reward you because the proofs you sent weren't related to the offers you reported!Please make sure to attach the proof when replying to our first email your received for the initial report through our Support page. We apologize again for the inconvenience and value your business. Best regards, Your Fyber Support

Initial Business Response /* (1000, 5, 2015/11/04) */
Dear user,
I have great news for you:
You will be credited within the next few hours for your offer!
Thank you for your active cooperation in helping us to resolve this issue.
Please note that some applications require you to...

refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team

Dear [redacted]
I have great news for you:You will be credited within the next few hours for your offer!
Title
Hulu
Reward
3908 Gold
Thank you for your active cooperation in helping us to resolve this issue.Please note that some applications require you to restart...

the app to get the credits and that they don't always send an in-game notification.Best regards,[redacted]Fyber Support Team