Fyber

Dear user, I have great news for you:You will be credited within the next few hours for your offer!Final Fantasy Thank you for your active cooperation in helping us to resolve this issue.Please note that some applications require you to restart the app to get the credits and that they don't always send an in-game notification.Best regards,***Fyber Support Team--Tell us why here

Dear [redacted] I have great news for you:You will be credited within the next few hours for your offer! Title Hulu Reward Gold Thank you for your active cooperation in helping us to resolve this issue.Please note that some applications require you to restart the app to get the credits and that they don't always send an in-game notification.Best regards,***Fyber Support Team

Dear user,Thank you for taking the time to contact our Support Team again!Unfortunately, we cannot credit you without any valid proof.Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..) If you have not received a confirmation email directly into your inbox, please check your spam folder.We value your time and appreciate your business!Best regards,Fyber Support Team-- [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Dear [redacted] , Thank you for getting in touch Unfortunately a technical issue is causing delays and preventing our partner from crediting your account at the time of writingWe just contacted our business partner to solve the problem as quickly as possible Please be patient while they try and fix this problem! We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly Best regards, Fyber Support Team Fyber - www.fyber.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nearly a week has gone by and still haven't received what was promised me and have had NO response since their technical issue email to you Final Consumer Response / [redacted] (3000, 12, 2015/08/06) */ I did not receive the creditThey claimed they credited me three times and then said they would not credit me again, I never received anything from them Thank you! Final Business Response / [redacted] (4000, 14, 2015/08/07) */ Dear user, Please contact them directlyUnfortunately, we cannot help you from our side We apologize about the inconvenience caused Best regards, Fyber Team

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Dear [redacted] ***, Thank you for taking the time to let us know about this Unfortunately, you have not provided any evidence of your offer completions and we cannot credit you without any valid proof Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..) However, as we highly value your user experience, we decided to send you a compensation of Gold for the inconvenience Many thanks for your understanding Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this responseIt is impossible to send proof of all the items I completedEven when sending proof, there is no compensationAs usual, this is always Fyber's responseThis is clearly unfair business practice on the part of FyberFor them to send pieces of gold is a clear admittance of their guilt in these fraudulent practicesI continue to get scam phone calls, emails and letters from businesses as a result of completing the forms and surveys from FyberThe amount of complaints against Fyber to the Revdex.com is also a clear example of their fraudulent practicesI am still seeking the pieces of gold for filling out the numerous forms, surveys and downloadsIt must be noted, there are several offers from Fyber now that if you click the link to download a game it takes you to a different page with other games you did not wantThen, you can't go to the game you originally wantedClearly another example of fraudulent practiceAgain, I do not accept this response and require the rest of my pieces of gold Thank you Final Business Response / [redacted] (4000, 12, 2015/10/14) */ Dear [redacted] ***, Thank you for taking the time to let us know about this Unfortunately, you have not provided any evidence of your offer completions and we cannot credit you without any valid proof Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..) Many thanks for your understanding Final Consumer Response / [redacted] (4200, 14, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Fyber is absolutely not acceptableThis is their response to every inquiryI will be more than happy to forward them the thousands of emails I have received from companies as a result of signing up for surveys, applications and downloadsI continue to receive fraudulent phone calls and emails as a result of the business practices of FyberI am still due pieces of Gold and Fyber's failure to provide me this compensation is a direct example of unfair (fraudulent) business practicePlease Revdex.com investigate this company to the best of your ability to stop this erroneous business practice!

Dear [redacted] Thank you for getting in touch!Unfortunately a technical issue is causing delays and preventing our partner, Hi-Rez Studios, from crediting your account at the time of writingWe are in constant contact with Hi-Rez Studios to solve the problem as quickly as possible.Please be patient while they try and fix this problem! Please contact your game developer for further details.We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly!Best regards,Fyber Support Team--Fyber - www.fyber.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] Thank you for getting in touch!Unfortunately a technical issue is causing delays and preventing our partner from crediting your account at the time of writingWe are in constant contact with our business partner to solve the problem as quickly as possible.Please be patient while they try and fix this problem! Please contact your game developer for further details.We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly!Best regards,Fyber Support Team

Dear [redacted] Many thanks for your message In the last months, we received tickets from you, very most of them have been positively replied by our team and the rewards have been issued Please specify the offers that you are still missing credits for, so we can investigate in a focused way Also, we would like to kindly ask you to refrain from using inappropriate language communicating with our Customer Service as happened recently in various emails Many thanks in advance! Best regards, Fyber Support Team

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Dear [redacted] , Thank you for your message Unfortunately, the proofs you provided for those tickets did not contain definitive, personalized confirmations of your offer completions, this was the reason for our customer support to withhold the payment However, since we appreciate your customer experience, we just sent you the rewards and notified you accordingly We apologize for any inconvenience and thank you for you understanding Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did end up looking at the proof provided and crediting coins

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ Dear user, I have great news for you: You will be credited within the next few hours for your offers Thank you for your active cooperation in helping us to resolve this issue Unfortunately, we haven't found any other offer in your list of offers clicked For expedited support, please use the Report button on your Fyber Support page for future issues that may arise Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am okay with closing this but not okay with the resultAfter filing my claim all of the offers I showed pending under my account were no longer viewableOut of the dozens I submitted only (I believe) were visibleOut of those the company did make payments Final Business Response / [redacted] (4000, 9, 2015/05/29) */ Dear user, Unfortunately, we are unable to help you as we haven't found any of your complaints using the email you provided in this case Maybe you used a different email? Maybe you have a different account? Or maybe you submitted your claim through a different company? In the future, please make sure to follow the below process so we can identify your account: We ask you to kindly follow this process for each offer separately in order for us to validate your proofs and send you the missing credits for each [redacted] Please go to the "Fyber" section in your app/game (the offerwall, where you found the offer first) [redacted] Click on "Support" button bottom left [redacted] Hit the "Report problem" link of the problematic offer [redacted] Submit the request Please make sure to attach the proof when replying to our first email your received for this report If you have already submitted a support issue through this process, please reply to the email generated that contains the ticket number for this issue Best regards, Fyber Support Team

Dear [redacted] Thank you for contacting us again.Our Support Team has replied to all your ticket(s).In case you still didn't get rewards, please send us the offer name and a valid proof of completion Please check your spam folder in case you cannot find the reply.Thank you for your understanding! Best regards,***Fyber Support Team

Complaint: [redacted] I am rejecting this response because:Almost a month to complete your dealsYour company shouldn't be in business.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Dear user, Thank you for your inquiry. According to our data, your payment has been confirmed in the meantime. We apologize for the inconvenience you have experienced and thank you for your understanding. Best regards, Your... Support Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) as soon as BBB contacted them they completed offer

Complaint: [redacted] I am rejecting this response because: Majority of offers were downloading a certain game/app and reaching a certain level, once reached required status for reward, I quit game/app and uninstalledYour reward system is flawed seriouslyPlease review my offer history with my Fyber ID and I expect all gold added to Tap Baseball that I have rightfully earnedThanks.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Dear user, Thank you for your inquiry According to our data, the offers you reported have been confirmed in the meantime We apologize for the inconvenience you have experienced and thank you for your understanding Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the meantime I was awaiting other offers I hadn't submitted a report on at the time of this complaint and those still haven't been confirmedMoreover, the proof (emails,screen shots ) for some offers are being rejected when it's what was asked of me to provideWhat more can I do, go back and redo 4-offers I'm currently waiting onThe customer service is just horrible and the offers dont reward even when you complete themI'm not satisfied and if I could contact someone else further who'd actually listen and rectify the situation I wouldI want my cash and stars ,I fulfilled my end but what about yours????? Final Business Response / [redacted] (4000, 9, 2015/07/14) */ Dear user, According to our data, the offers you reported have been confirmed in the meantime Please be advised that we can only credit you for the offers you reported and documented with proves of participationSome of the reported problems weren't documented, so we cannot credit you We apologize for the inconvenience you have experienced and thank you for your understanding Best regards, Fyber Team

Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Dear ***, Thank you for your inquiry We are very sorry for you missing the rewards According to our records, you have already been paid for the following campaigns you reported: GoDaddy - Gems - 2016-01-06: Fabletics - Gems - 2016-02-14: OYO Sports - Gems - 2016-02-09: Experian Report & FICO Score - Gems - 2016-01-15: QuiBids - Gems - 2016-01-23: Escore - 7-day Free Trial - Gems - 2016-01-15: Clorox Samples - Gems - 2016-01-15: Top Gluten Free Desserts - Gems - 2016-02-07: Could you please confirm, whether you received the above-mentioned credits or not? Many thanks in advance! Best regards, Your Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I FINALLY received: Fabletics - Gems - 2016-02-14: OYO Sports - Gems - 2016-02-09: AFTER reporting to Revdex.com I still have not received: Economist - Required actions: Complete the subscription form and enter valid Credit Card information Payout: Gems Started: days ago Expected wait time: minutes I have sent in required proof via [redacted] Company responded asking for the proof to be sent againYou need to stop having your automated system handle everything and have people actually read the reportsIt's ridiculous that I have to come to Revdex.com to get what is owed to me Final Business Response / [redacted] (4000, 9, 2016/02/15) */ Dear [redacted] , Thank you for your inquiry! Our business partner (view Appid below) has given us the following information regarding your payment: You were credited: Title Economist Reward Gems Date & ***e 2016-02-13: This is the information we have received concerning your user account and the offer you inquired about We hope this helps - thank you for your understanding Best regards, Fyber Support Team Final Consumer Response / [redacted] (4200, 11, 2016/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a FalseI have kept track of the rewards I have receivedI have not received the gems you are saying I haveI expect to be credited for this offerMaybe your game glitches

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Dear user, Thanks for contacting our team We are really sorry about your missing credits Unfortunately, we couldn't find any of your email and/or ticket in our system What could have happened: Maybe you participated to the offers through a different company? Or maybe you used a different email? Please let us know as soon as possible so we would be able to help Best regards, Fyber Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They ARE correct about ONE THING: I DID use a different e-mail address than the one you all haveFor all intense purposes, I will CONTINUE using [redacted] @yahoo.com for my correspondence with the Revdex.comHowever, the e-mail address that Fyber currently has with my surveys is [redacted] @yahoo.com Furthermore, if they would ONLY have taken a few minutes to research their records, they would have found ALL of my completed surveys UNDER MY NAME: [redacted] ***But, it's just more of the same, with them: they are LOOKING FOR WAYS to evade their responsibility of rewarding me my credits for the completion of those surveys In any case...as I said earlier, I used a different e-mail address when completing the surveys (I have a business account...which is THIS ONE [redacted] @yahoo.com that I am corresponding with the Revdex.com with, and the personal one for other [redacted] @yahoo.com I am also VERY OFFENDED that they would infer that I was confused or that I perhaps had the WRONG COMPANYThere is NO POSSIBLE WAY that I would have the wrong company (how is it that I am UNFAMILIAR WITH FYBER, if I knew the name of the company???!!)They are just trying to avoid awarding me the credits they owe meThis is PRECISELY what I was talking about in the first letter I wrote to you all Thank you all, SO VERY MUCH, for your assistance with this matterAnd by the way: I checked my account today, and of course: THEY HAVE NOT AWARDED ME ANY CREDITSI am just glad that I finally wrote about this situation: it has been going on for the longest timeI have let this go before; I won't this time Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2015/11/16) */ Dear Mr [redacted] ***, Many thanks for your responseWith email address [redacted] @yahoo.com, we were able to retrieve your tickets in our system However, ticket number XXXXXXXXXXXXXXXX contained the following message sent by on 10/13/2015: "Hello, I never wrote to Fyber or ordered anythingThe complaint letters were not written by [redacted] *** [redacted] did not order anythingSomehow mys name accidently got mixed up in the corresponenceI dont even know what Fyber isI dont know how I got these e mails [redacted] ***" This email might be the reason for our team to withholding the payments However, now, you were credited as follows: Fall Samples [redacted] XXXX-XX:XX Chocolate vs Fruity Candy Showdown Gems XXXX-XX:XX Samsung Galaxy SPromo Gems XXXX-XX:XX PSwith 4x Game Bundle Gems XXXX-XX:XX Clash of Clans Gems XXXX-XX:XX RewardSiteUSA - Star Wars Episode Gems XXXX-XX:XX Unfortunately, we haven't received any ticket or evidence for the CosmoBody campaign and kidly ask you to submit it using our Support system Many thanks in advance and best regards, Fyber Support Team Final Consumer Response / [redacted] (2000, 11, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you all SOOOO MUCH! I FINALLY received my creditsAnd as such, as far as I am concerned, the case is RESOLVEDHowever, I would like to point out one thing: did you see how they said that they WERE able to retrieve my tickets???! Yeah...that's because they were there ALL ALONG! As I previously mentioned, they were SIMPLY STALLINGThis is what they do all the time In reference to the aforementioned "letter/email," that was an error; a misunderstandingPlease disregard that e-mail Thank you for your time and cooperationOnce again...as far as I am concerned, the matter is now closedI will accept this resolution as sufficientIt's not EVERYTHING I wanted; however, it is a compromise, and that will do Thank you

Dear user,Thank you for your inquiry!According to our data, your payment has already been confirmed yesterday (14.12.2016):Title: [redacted] Reward: 160 GoldWe apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to... refresh the app to get the credits and that they don't always send an in-game notification.Best regards,Fyber Support Team

Dear [redacted] Many thanks for informing us about this Apparently, you are referring to other offers in your last message Could you please provide us with the offer titles, so we can take the right action and do some investigations? We will forward your valuable feedback to our advertising partners in order to improve the offer description Thank you very much for pointing it out, your feedback is highly appreciated Best regards, Fyber Support Team