Fyber

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ Dear user, I have great news for you: You will be credited within the next few hours for your Audible & Escore! Thank you for your active cooperation in helping us to resolve this issue Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Dear [redacted] , Thank you for your inquiry According to our data, your payment has been confirmed in the meantime We apologize for the inconvenience you have experienced and thank you for your understanding Best regards, Fyber Support Team

Dear Revdex.com team, Thanks for your email We just contacted the user accordingly Please feel free to contact us again if you have any further questions Best regards, Fyber Support Team

Dear [redacted] ***,Thank you for taking the time to contact us.Unfortunately, we cannot credit you without any valid proofWe've checked all your reported tickets, but couldn't find any valid proof attachedMoreover, many of the emails you sent contained rude language and insultsFyber has a strict policy against this kind of behaviour.We value your time and appreciate your business!Best regards,Fyber Support Team

Hello [redacted] Thank you for your inquiry!According to our data, your payment has already been confirmed and you have been notified accodringly in the meantime Title Escore - 7-day Free Trial Reward Gold (2016-04-13; 06:45) We apologize for the inconvenience you have experienced and thank you for your understanding! Please contact us, if you are referring to a different campaign.Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.Best regards,Fyber Support Team

Dear user, We would like to express our deepest regret for the inconvenience caused by some of our offersWe are sorry that you were not satisfied with Fyber and we assure you that your complaint was handled in a strict and serious wayUnfortunately, asking for some evidence of completion when users raise claims for a manual payment is our verification procedure, we cannot credit you without any valid proofAlthough it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)Please make sure to attach the proof when replying to our first email your received for the initial report through our Support pageWe apologize again for the inconvenience and value your businessBest regards, Your Fyber Support

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Dear user, Thank you for getting in touch! Unfortunately a technical issue is causing delays and preventing us from crediting your account at the time of writingWe are in constant contact with our business partner (view Appid below) to solve the problem as quickly as possible Please be patient while we try and fix this problem! We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly! Best regards, Fyber Support Team

Complaint: [redacted] I am rejecting this response because: that is not trueThey asked me for proof a day after I sent several reports to them about the problemAs soon as they asked me for proof I immediately sent them several screenshots of proof of purchaseProof that I openned a new account with Tropicana, proof that I deposited the $and proof of the date of the $depositToday would be the 7th day since I made the purchaseThey only just now responded that they received my proof of purchase and that it could take weeks for them to get a response from Tropicana.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Dear [redacted] , Thank you for your inquiry We apologize very much for the missing credits Since this Revdex.com file is from 10/26/2015, most of the offers you reported to us were already credited in the meantime In order to avoid any misunderstanding and provide precise information, we need a list of the offers you reported that are still pending Many thanks in advance! Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good Day, If I May, while the Business's response is correct as to receiving most of the Gem credits due me shortly after reporting the problem, according to their "Transactions in Progress" report, I still have Two ( ) of the older transactions which have not been paid out These Transactions are "Sams Club" - Twenty-Five ( ) days since reported and "Pan Movie Tickets - Sweepstakes" also Twenty-Five ( ) since reporting it Please investigate and credit my account with Eighty-Four ( ) Gems for Sams Club and One Hundred Fifty-Five ( ) for the Pan Movie Tickets - Sweepstakes Thank You in advance [redacted] Final Business Response / [redacted] (4000, 9, 2015/11/16) */ Dear user, Thank you for your inquiry! According to our data, your payments have been confirmed in the meantime We apologize for the inconvenience you have experienced and thank you for your understanding! Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification Best regards, Fyber Support Team Final Consumer Response / [redacted] (2000, 11, 2015/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) After nearly a MONTH of waiting, Gems for the Final Two ( ) Surveys have been credited to my account - Thank You for your assistance [redacted]

Dear user, We would like to express our deepest regret for the inconvenience caused by some of our offersWe are sorry that you were not satisfied with Fyber and we assure you that complaints are handled in a strict and serious wayUnfortunately, asking for some evidence of completion when users raise claims for a manual payment is our verification procedure, we cannot credit you without any valid proofIn this case, we weren't able to find any of your reports/tickets.Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)Please make sure to attach the proof when replying to our first email your received for the initial report through our Support pageWe apologize again for the inconvenience and value your businessBest regards, Your Fyber Support

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ Dear [redacted] , Thank you for your message Unfortunately, we found only one single ticket submitted by you in our system We need to kindly ask you to follow this process for each offer separately in order for us to validate your proofs and send you the missing credits for each: - Please go to the "Fyber" section in your app/game (the offerwall, where you found the offer first) - Click on "Support" button bottom left - Hit the "Report problem" link of the problematic offer - Submit the request Please make sure to attach the proof when replying to our first email your received for the report Many thanks in advance, we are looking forward to resolve this issue as quickly as possible Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not satisfied with the response due to the following reasons:I have submitted numerous tickets,which contrasts their response of only getting one,I will send Revdex.com the screen shots, secondly for the request of proof I submitted ythey said wasn't enough,which was ridiculous Nowhere in their terms of describing what we need to do to complete an offer does it say you have to submit proof.Most of these offers we're submitted months ago and they expect people to keep proof that long in case the request for compensation is rejected is unethicalLast allot of these offers don't send you emails or a chance to screenshot them This is unfair to me and other customers, for misleading directions for the offers and not at least coming to a fair solution to solve the problems these offers require allot of time and sometimes money.This is wrong to get absolutely nothing but headache Final Business Response / [redacted] (4000, 9, 2015/12/08) */ Dear user, We are sorry, we weren't able to find any other ticket in our databaseMaybe you sent your request to a different provider? Or, maybe you used a different email address? We need to kindly ask you to follow this process for each offer separately in order for us to validate your proofs and send you the missing credits for each: - Please go to the "Fyber" section in your app/game (the offerwall, where you found the offer first) - Click on "Support" button bottom left - Hit the "Report problem" link of the problematic offer - Submit the request Please make sure to attach the proof when replying to our first email your received for the report Many thanks in advance, we are looking forward to resolve this issue as quickly as possible Best regards, Fyber Support Team

Initial Business Response / [redacted] (1000, 11, 2015/08/04) */ Hi, Here is what we already posted on your website: Dear user, Thanks for reaching us We just answered your multiple tickets to confirm what we already told you before Unfortunately, without any proof of participation, we cannot credit you For the offers you provided a proof, you've already been credited We apologize for any inconvenience caused Best regards, Fyber Team Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/04) */ Here's some more tickets they have not paid out on: Ticket#XXXXXXXXXXXXXXXX Fyber Ticket#XXXXXXXXXXXXXXXX Fyber Ticket#XXXXXXXXXXXXXXXX Fyber Ticket#XXXXXXXXXXXXXXXX Fyber Ticket#XXXXXXXXXXXXXXXX Fyber They just keep adding upI have provided All the proof they need or times on each of these offers as well as All the other OffersI will not settlefor anything less than All my Offers being paid out to me Final Business Response / [redacted] (4000, 17, 2015/08/10) */ Dear [redacted] , Many thanks for contacting us again We verified your proofs and you will be credited within the next few hours for the ticket numbers mentioned aboveWe replied to the multiple tickets accordingly Thank you for your cooperation and the proofs provided (Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.) Best regards, Fyber Support Team

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Dear user, I have great news for you: You will be credited within the next few hours for your offers Thank you for your active cooperation in helping us to resolve this issue Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification Best regards, Fyber Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate that they paid me for the offers, but I had to wait over a week on some of them and they never responded until y'all took care of businessAnd I'm already experiencing the same problemsTheir are still over ten open offers that haven't been paid from my offer wall on the gameIf y'all could get them to pay me for EVERY SPECIAL OFFER IVE COMPLETED, then I will be completely satisfied and will hold no I'll feelings towards cyber or their games Final Consumer Response / [redacted] (3000, 13, 2015/08/31) */ ***Document Attached [redacted] Just a few screenshots of the special offers that haven't been paid out and this isn't all of themThey can say they've paid them all and the game isn't faulty, but what's going on here? And this isn't the only issue with the gameI have friends that have quit the game because cars just vanish from their garageI actually witness a friend of mine upgrading his car, and out of nowhere, it said "gems to finish repairs" when he wasn't even repairing his carWhen he pushed the button that stated the "gem" to finish, it restarted the game and he no longer had the carThis game started out great, but is going down the can in my opinion and many othersIt's sad that I have to file a complaint to get a response from Fyber Final Business Response / [redacted] (4000, 15, 2015/09/01) */ Dear [redacted] , We are very sorry to hear that you are still missing the rewards we sent to you Please provide us a list with "titles" of the offers you are still expecting credits for With this, we could check in our database and do the necessary We value your business and look forward to hearing from you again Best regards, Fyber Support Team

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Dear user, Thank you for taking the time to contact our Support Team again There's been a slight misunderstanding - please do not send us copies of our Fyber Support page What we need from you is proof that you have completed the offers successfully Unfortunately, we cannot credit you for the time being without any valid proof Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)If you have not received a confirmation email directly into your inbox, please check your spam folder We value your time and appreciate your business Best regards, Fyber Support Team

Complaint: [redacted] I am rejecting this response because: I sent the email with the screen shot over a day ago, do you guys only check email once a week or something? Two weeks now without receiving what I was supposed to Sincerely, [redacted]

Dear [redacted] , I have great news for you:As an exception, since you did not send us any valid proof of completion, you will be credited within the next few hours for your offer! Title [redacted] Reward Gold Thank you for your active cooperation in helping us to resolve this issue.Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.Best regards,Fyber Team

Complaint: [redacted] I am rejecting this response because: Per attached screenshotsI met the requirementsAny additional requirements that need to be met should have been related to me beforehandYou cannot go behind and add stipulations after the factThat is just plain fraudulentPer the attached shots you can clearly see the email registration I received from the siteWhy did they send me a confirmation email for registration and now can't verify my data? I expect to be credited all the credits due meIf there was a communication mix up it was between Fyber and the partner siteI as the consumer have met my requirementsSincerely, [redacted]

Dear user,Thanks for your messageWe just checked and noticed that you've submitted requests in daysYou've received a reply to each of them, including instructions, days agoUnfortunately, we haven't received any reply from you!Please be informed that messages sent by our Customer Services Team can occasionally be caught by spam filters of major email providers (e.gGmail, Yahoo,...)Therefore please make sure to check your 'Spam' folderWe value our customers, and always make sure to reply to all emails.Best regards,Fyber Support Team

Dear all, The user has been credited on 2017-02-04: Title [redacted] Reward Gold For the second complaint concerning to the offer title:Search The Card Reward: Gold, the user has never sent us any valid proof of completion and for this reason it was not creditedIn any case we will contact the user again requesting proof of compeltion Thank you! Fyber Team

Complaint: [redacted] I am rejecting this response because: You guys blocked me from doing special offersattched is what I did days ago in the morning and what it told me the same evening and still to this dayThat is really rude of a company to doI know there's offers in my area as I have the game downloaded to another device I use and I can do special offers on that device but this device I cantSo,can you please unblock me.Sincerely, [redacted]