Fyber

Initial Business Response /* (1000, 5, 2015/05/19) */
Dear ***,
Thank you for your inquiry
The list of offers you provided above includes categories:
- Status Completed: means that the offer has been already paid out;
- Status Verifying: means that offer still needs to be paid out
(so still under investigation)
Concerning the "Verifying" offers, our business partner has given us the following information regarding your payments:
You were credited:
Title BestQuotes Auto Insurance
Reward Dinero (not 78!)
Date & Time XXXX-
Title Johnson's Baby Relief Kit
Reward Dinero
Date & Time XXXX-
Title Dove
Reward Dinero
Date & Time XXXX-
Title Chili's Gift Card
Reward Dinero
Date & Time XXXX-
Concerning these offers below, we contacted our business partner to solve your problem as quickly as possiblePlease be patient while they fix it:
Title Cottonelle
Reward Dinero
Title Win a new Samsung Galaxy S
Reward Dinero
The following offers weren't verified and credited due to some lack of proves or no proof of participation at all:
Title Get $For Facebook Survey
Reward Dinero
Title RewardTV - Trivia For Prizes
Reward Dinero
Title Game of War - Fire Age
Reward Dinero
Concerning your request of refund for the money you spent buying dinero for your account, please contact directly your in-game customer support as we only deals with virtual creditsThanks
This is the information we have received concerning your user account and the offer you inquired about
We hope this helps - thank you for your understanding
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received the dineros as I have written to their business multiple emails about the insurance quote the total was it was for the auto insurance which they can clearly see was never paid and the sgalxy which was that is a total of 78!"Best quotes insurance" for dineros still says "status verifying" with an expected wait time of mins so HOW IS IT POSSIBLE TO EVEN SAY IT WAS CREDITED IF THE SATUS READS "VERYFYING"????Also the ones that are posted were never received I have been having to use my credit card to pay for extra dineroes or watch video offers that instantly pay just dineroAgain everytime I email the company about this problem and send them the proof in screenshots I only get back some automated email asking for the SAME information again.iTS NOT NICE TO POST ADVERTISEMENT AND TELL A CONSUMER IF THEY TAKE SURVEYS THEY WILL BE REWARDED FOR THEM AND NOT FOLLOW THROUGH WITH THEIR ENED OF THE BARGAINAgain ,I am requesting the dineros I was promised and a REFUND of all monies I have spent funding a game that were not honest .This is the reason why consumers are flooding this site because this is something that happens on a regular basis
Final Business Response /* (4000, 9, 2015/05/29) */
Dear ***,
Thank you for getting in touch
We contacted again our business partner to solve the problem as quickly as possible
Please be patient while they try and fix this problem!
We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 5, 2015/12/08) */
Dear user,
Thank you for your inquiry!
Unfortunately, so far, you weren't able to forward us your subscription plan
In order to process your claim, we will need proof that you completed the offer successfully - kindly send a screenshot
of your subscription account in which we can see your subscription plan and its validity (e.gtrial period);
Once we receive these details, we can investigate the missing credits further!
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided everything that the "Welcome" letter that Video Stripe provided to meit has my email address on it, my name, date, and a brief message thanking me for registering and becoming a memberlet me get I provide them with a screenshot of that letter I also forwarded the actual email.what does they expect me to do I also can't edit video stripe and they're trying to see what they can do on their end
Final Business Response /* (4000, 10, 2015/12/10) */
Dear *** ***,
According to our data, your Videostripe payment has already been confirmed in the meantime
We apologize for the inconvenience you have experienced and thank you for your understanding!
(Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.)
Best regards,
Fyber Support Team
Final Consumer Response /* (2000, 12, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally paid me for this one

Dear ***Thanks for your message.Unfortunately, the advertiser didn't confirm your transaction for the offer "***" [***]Please reply directly to that ticket number and we would be able to help you.In order to process your claim, we will need you to send us
a screenshot of your user account in which we can see your subscription plan details (= start/end date, trial period, subscription fee etc.).We are afraid but this process is the same for everyone.Many thanks in advance!Best regards,Fyber Support Team

Initial Business Response /* (1000, 5, 2015/10/16) */
Dear Miss ***,
I have great news for you:
You will be credited within the next few hours for your offer!
Thank you for your active cooperation in helping us to resolve this issue
Please note that some applications require you to
refresh the app to get the credits and that they don't always send an in-game notification
Best regards,

Initial Business Response /* (1000, 5, 2016/02/03) */
Dear *** & ***,
I have great news for youWe have received the confirmation from the advertiser:
You will be credited within the next few hours for your offer
Thank you for your active cooperation in helping us to resolve this
issue
For expedited support, please use the Report button on your Fyber Support page for future issues that may arise
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */

Complaint: ***I am rejecting this response because: I have ALREADY submitted a report days before filing this complaintI have received no responseI am completely happy to send screen shots as I do have them including all the info you just stated is neededHowever I have no where to email my proofI've looked for a way to contact support where I can include screen shots but one is not availableI also screen shots with all requested information for the Creditera offer and eScore offer, both of with I've also sent requests forSo please advise me on how to send you the proof that I've completed these offers Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/09) */
Dear user,
I have great news for you:
You will be credited within the next few hours for your offer
Thank you for your active cooperation in helping us to resolve this issue
Please note that some applications require you to refresh
the app to get the credits and that they don't always send an in-game notification
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was credited with the promised in game gems
Thank you

Dear *** ***Thank you for getting in touch!Unfortunately a technical issue is causing delays and preventing the publisher from crediting your account at the time of writingWe are in constant contact with Glu Games to solve the problem as quickly as possible.Please be patient while they try
and fix this problem!We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly!Best regards,Fyber Support Team

Complaint: ***I am rejecting this response because: it is not remedying anythingYou are still asking for something that is impossible to provide from weeks agoOr you are implying that I complete these tasks againNeither of which is expressly stated when the offers are shown or at anytime in the offer processNot even when yo click support within your system does it state thisThere has to be a better solution than telling people after the fact to complete a taskNot to mention I would have never known any of this without going through the effort of reporting the incidentNo one responded to my support tickets until AFTER I submitted my complaint through Revdex.comSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear *** ***,
I have great news for you:
You will be credited within the next few hours for your offer!
Thank you for your active cooperation in helping us to resolve this issue
Please note that some applications require
you to refresh the app to get the credits and that they don't always send an in-game notification
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for honoring your deal but your initial customer support needs improvement

Initial Business Response /* (1000, 5, 2015/07/27) */
Dear user,
Re: Three Disney Movies for $Each! - Gems - Ticket#XXXXXXXXXXXXXXXX
Thank you for getting in touch
Unfortunately a technical issue is causing delays and preventing the publisher from crediting your account at the
time of writingWe are in constant contact with our business partner to solve the problem as quickly as possible
Please be patient while they try and fix this problem!
Concerning other offers: Unfortunately, we haven't received any valid proof, so we cannot credit you
We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly
Best regards,
Fyber Support Team

Dear ***
Ticket:***
Fyber User ID: ***
Please provide us with the screenshot of your game which displays your Citadel Level. [Do not send us the Hero level located at the top-left corner of your screen].You need to play until you reach Citadel Level 10 to receive your reward. Please note that Hero and Citadel levels are two different levels!Important: Only for new users that did not play Final Fantasy XV before! This means that you can only be rewarded once for this offer.We are looking forward to your reply!Best regards,***Fyber Support Team--Fyber - www.fyber.com

Dear *** ***,Thank you for your inquiry!According to our data, your payment has already been confirmed. We apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to refresh the app to get the credits and
that they don't always send an in-game notification.Best regards,Fyber Support Team

Initial Business Response /* (1000, 5, 2016/01/22) */
Dear ***,
Thanks for your feedback
We've just answered your open ticketsPlease make sure to always use the same email address as we noticed you contacted us with different ones which are not connectedThus, we are unable to make
transfers from one account to the other oneFor that matter, please contact directly your in-game support
While we are investigating with some advertisers, we've credited you Gems for one of your offers
Concerning the other tickets related to other offers, we cannot credit you without any good proof (the proofs we received were not valid)We've answered to your tickets
Best regards,
Your Fyber Team
Initial Consumer Rebuttal /* (3000, 10, 2016/02/04) */
The company has yet to pay out for the offers that I have completedI will be attaching screenshots of the completed offers that are unpaid, they have a "report" button where you can report the offer after a specific amount of time but when you report the offer they give you the run aroundI have emails where they have asked for proof of completion and still not paid out the offer even after the proof was sent, even worse they ask for more proof afterwards, often asking for the same thing that was just given to them
Final Business Response /* (4000, 12, 2016/02/09) */
Dear ***,
Thank you very much for your feedback
We walked again through the various tickets you submitted
Indeed, some of them contained valid proofs for some of the campaigns you reported, however attached to very different emails which made the verification process complicated
We just sent you several rewards and some reminders for the tickets still pending without any proofsPlease reply to these emails, we will be glad to assist you
Best regards,
Your Fyber Team
Final Consumer Response /* (4200, 14, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has in fact paid out most of the gems owed however the fact that they continue to state that I have used various email addresses is a complete and utter lieI give them permission to publicly post the proof that they have of thisI was instructed by the company itself to respond through a different email address which I was reluctant to do at firstAfter being asked several times I responded ONCE from another email addressThe rest of the tasks that were handled were done so through the email address connected with the gaming accountThe fact that the company doesn't want to admit complete fault is aggravating at best

Complaint: ***I am rejecting this response because: Complaint: ***I am rejecting this response because: I never received the goldInstead magically all my requests in the game have been deletedAttached are just some of the screen shots I have but is the max it will allow me to uploadI am still missing gold for ***, gold for the ***, and some smaller less important onesSo no I have NOT received these items. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/04) */
Dear user,
Thank you for getting in touch
We already contacted our business partner to solve the problem as quickly as possible
Please be patient as they will credit your account soon
We apologize profusely for the delay you have
experienced and are looking forward to resolving this matter for you shortly
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am willing to wait a little while for you to sort out your technical issues
I am pleased that you now acknowledge that my credits have not been received and look forward to obtaining them
I will accept your response once the credits appear in my account
Final Business Response /* (4000, 9, 2015/08/06) */
Dear user,
Thanks for contacting us
Your request is now in the hand of our partner
Please contact their in-game customer services for further details
Best,
Fyber Team
Final Consumer Response /* (2000, 11, 2015/08/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did eventually receive my goldAll it took was making a formal complaint with a 3rd party watchdog organization

which proofs did not match? You guys do not give specific.answersi get emails claimimg technicalissues, then another saying I will get credit, but its just like this one, very general.and very vagueSo you arent really giving a answer at all, you are just reapondingAnd for this very reason when I GOOGLED ISSUES RECIEVING CREDITS FROM FYBER THERE WERE THOUSANDS OF PEOPLE WITH THE SAME ISSUE, YOU GUYS ARE FULL OF IT AND YOU KNOW IThow hard is it to respond one offer at a time with a real answer , and if the proof is insufficient ask flr more, specifically for that itemAnd when credit is issued, name which item ..dont say you will recieve credit in hours, and when sending screenshots a person can only semd what they have, I know you all can utilize cookies and track where a i***, so I complete every offer I have turned in, you need to get a better system, and its not just me and you know it becuase im certsin you get these kind of emails often, bad reviews for you are all over the internet, just goigle yourself!Complaint: ***I am rejecting this response because:Sincerely,*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/07/16) */
Dear user,
Thank you for your inquiry
According to our data, your payment has already been confirmed
We apologize for the inconvenience you have experienced and thank you for your understanding
Best regards,
Fyber Support
Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing was ever credited to meI have not received anythingI am owed, if I had I would not be taking the time to fight about itI have a screen shot of the game showing "0" and I will gladly provide itIf they would look into the account it would show that nothing has been credited to me and I have spent nothing because I never received itI feel like this whole "business" is a huge scam
Final Business Response /* (4000, 9, 2015/07/23) */
Dear *** ***,
Many thanks for your message
We have already forwarded your request to our partner Glu Games for review and according to the information they provided, you should have received the reward on 7/21/
We are very sorry, if this was not the case
Of course, we will get in touch with our partners again and ask about the status of the issue
Thank you for your patience and understanding
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 11, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I keep being told I have been credited, then that someone is going to email me and NOTHINGThey keep claiming I have been credited what I am owed and I have notIt has been over two weeks that I've been fighting with them about this

Initial Business Response /* (1000, 5, 2015/12/16) */
Dear *** ***,
According to the information you are providing, your request concerns the advertising companies directly and therefore we can not help you
Fyber only provides free credits by completion of special offers from third
parties, once you started an offer, you are dealing exclusively with the advertiser and provide all information to themThis is why we are not able to save any records about your offer completions and need to ask for some evidence for itUnfortunately, we cannot credit you without a valid proof
Furthermore, Fyber does not make any use of your email address apart from direct communication with you
You should be able to unsubscribe all newsletters by a link or button at the bottom of the messages
Please transfer your claim to the support of your advertiser, if you are unable to find this option, their agents will be glad to assist you
We value your business and look forward to hearing from you again!
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whether you think I actually believe that is your choiceBut, I don'tAny company who would actually risk accusations of identity theft would certainly cover their own backs a little better than using the old "it's not our fault, we are the middleman" bit is laughable at bestIt sounds to me that everyone there is too lazy to the the research and verify everything from anyoneYou are selling my personal info for profitYou should have considered this when you decided how your company operatesIf I am not receiving credit for my actions, it is your responsibility to remove me from any offer I completedBottom line, either give me the credit, or remove me from the offers I sent you via emailYou are in breach on contract and should have considered that to begin withI will not be satisfied until either or is completedGood day
Final Business Response /* (4000, 10, 2015/12/18) */
Dear *** ***,
We are very sorry about the troubles you experienced with some offers from our list
Regrettably, since we are not able to store any data you provide during your offer completions, we are technically not able to unsubscribe you from the newsletters you receive
Please transfer your request to the advertisers directly or use the previously mentioned options (e.g'unsubscribe' button)
Although we cannot credit manually without valid proofs, we decided to send you a compensation of Gems as a gesture of goodwill
We apologize for the inconvenience and hope you accept this solution
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 12, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I appreciate the gesture,I completed over gems worth of these offersThis is a shining example of poor organizationAny and all evidence of registration should be accessible to any of your office personnel on demandHow can you guarantee proof of completion or lack thereof if you do not have access to the records to prove either? And how can you trust that the companies you work with are meeting their end of the bargain? I would want something a little more convincing than their wordI know what I completedMost of the offers were simple email address entriesAnd I can promise you that my email address is in their systemsYet, I only received a third of the registration emails from the companies you work withWho stands to make out better in this situation? I am only receiving gems, whereas those companies can turn around and sell my info to many other companiesI am only asking for what any other person wouldAnd as far as unsubscribing goes, that is going to take weeks and weeks to completeNot only that, the damage has been doneI am getting emails from places I never even signed up toOnce you enter your email address into those sites, you never recoverIf I had my gems, then I wouldn't have such a big problem with itBut to fill the info out, and only receive at most 25% of what I was promised? Again, I really appreciate your efforts to resolve this, but I am going to have to see more of an effort to rectify this, not just for myself, but everyone else out there who has experienced these same problemsThis wasn't the first time this happened to meAnd, I am one of many people who have had issues with these offersMany people I know have given up on attempting these offers because these same issuesI understand you are only going off of what these other companies tell you, but that is the problemSounds to me like they are making out more than anyone, and have little reason to be truthfulBut, at least you have the authority to demand more accurate data from them, and make them accountable